Overall experience was wonderful.
Loved the service all the workers were sweee and attentive def would go back
Rooms were spare, no hairdryer noisy construction in the bldg, will not return to this hotel
Great stay
Overall a bit disappointing not because of the surrounding of the hotels it was gorgeous the beach the restaurants walk in the distance to a gorgeous beach I pick this hotel because I have VIP access and unfortunately they do not honor the VIP when they say checking is at 4 pm they mean 4 o’clock I got to the hotel at 3:15 in the afternoon and told me that CK in was not in till 4 PM. Literally! the hotel is in poor condition due to reconstruction. It has a strong odor of mildew. The from decks lady that checked me in was not that friendly as well but overall, poor for the money I pay to stay
Kumo was delicious Views are sweeping Staff is helpful On the beach Rooftop pool
The room had a leaking AC which was very noisy, the bed was very uncomfortable ad we did not get sleep at all throughout the night. The bathroom had smell of cigarettes. The staff was friendly but there is only so much that they can do when the infrastructure is bad.
It’s has a pool, bar , restaurant, on the roof top, great for days you want to stay local, as well the property has a beautiful beach across the street, can’t beat it 👍👍
Poor room even after an upgrade. Clogged sink.Construction woke us up 7:39am.Non working phone. Ice given to us in a plastic bag. Crack in my window.No closet cubby doors hanging off.Peeling paint..stay was not comfortable I DO NOT RECOMMEND TO ANYONE
Loved the location and views were amazing!Friendly Staff at check- in who made you feel welcomed!
The location is great, and we had great view of the ocean. The property needs some major maintenance work. We had booked 3 rooms, phone in one of them never worked. TV in the other did not work. We had plumbing issues. Sinks won't empty. Phone problem was reported but never got fixed. Bare amenities in the room Not enough cabinet space. No Kleenex boxes in the room. But the people were friendly.
Well Ill start with overall staff was welcoming and polite. Theres no fridge or microwave in your room and weren't offered an alternative. Hotel is really run down windows in room look like they havent been cleaned in a while. The roof top pool windows around the area look disgusting. TV in rooms need a huge upgrade. There was no guide for what channels were available. Whole hotel needs upgrades in all aspects. Rooms smelled musty. 1 greatbthing was AC was great but that was all.
My bestie and I stayed at this hotel for our first time in P.R. and we were quite pleased with the location of the property, the cleanliness and super helpful staff. The hotel is literally a hop to the beach which was amazing!! There’s so many restaurants, CVS, Walgreens, rental car places and fast food restaurants that are all walking distance from the hotel. But if you want to venture out to Old San Juan, Condado or La Placita an Uber ride is super cheap and only a 10 min drive. Would definitely book this place again.
Staff was super friendly and helpful and the valet parking guys were just awesome! Walk right out on to the beautiful Puerto Rican beach!
Other than the malfunction with the door everything was good
Don’t stay here total waste of money, for starters The pool was to small for the hotel couldn’t enjoy that, no one took our luggage to our rooms we had to be responsible for that, at the end of our stay there was a hidden valet fee for parking your car with valet meanwhile there is no street parking and the hotel doesn’t tell you it’s a separate fee which in my opinion should have been covered by the hotel.. and don’t eat at the breakfast restaurant i waited 20 min for a server to come to me and she kept making eye contact but never came over to me the worst hospitality I’ve ever experienced
Located in Isla Verde, San Juan Water and Beach Club is next to Carolina Beach and Isla Verde Beach. This 80-room, 4-star hotel welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi.
Enjoy dining at Kumo Rooftop, one of 2 onsite restaurants.
Guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Espresso makers, free local calls, and safes are also available.
Guests of San Juan Water and Beach Club have access to an outdoor pool, a gym, and a rooftop terrace. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this beach hotel include free WiFi in public areas, a terrace, and an ATM.
Overall experience was wonderful.
Loved the service all the workers were sweee and attentive def would go back
Rooms were spare, no hairdryer noisy construction in the bldg, will not return to this hotel
Great stay
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!
Overall a bit disappointing not because of the surrounding of the hotels it was gorgeous the beach the restaurants walk in the distance to a gorgeous beach I pick this hotel because I have VIP access and unfortunately they do not honor the VIP when they say checking is at 4 pm they mean 4 o’clock I got to the hotel at 3:15 in the afternoon and told me that CK in was not in till 4 PM. Literally! the hotel is in poor condition due to reconstruction. It has a strong odor of mildew. The from decks lady that checked me in was not that friendly as well but overall, poor for the money I pay to stay
Kumo was delicious Views are sweeping Staff is helpful On the beach Rooftop pool
The room had a leaking AC which was very noisy, the bed was very uncomfortable ad we did not get sleep at all throughout the night. The bathroom had smell of cigarettes. The staff was friendly but there is only so much that they can do when the infrastructure is bad.
Thank you for taking the time to provide valuable feedback We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.
It’s has a pool, bar , restaurant, on the roof top, great for days you want to stay local, as well the property has a beautiful beach across the street, can’t beat it 👍👍
There is really nothing better than seeing our guests satisfied. We were so pleased to be able to host you Thank you for your rating & review!
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!