Amazing customer service!! Went for my birthday and was very satisfied with my stay, will defund coming back!! Everything was BEAUTIFUL !!
Staff were very accommodating and friendly. With the restaurants closing due to curfew, they made sure guests were aware of curfew and good options through their restaurant. Rooms were clean although the water rinser outside did not work so great so we ended up bringing a lot of sand to the room. Will return!
Return visit from 5 years ago. Very happy to see familiar staff..that reflects well on management in my view. The location on the beach is awesome. The size is almost boutique like. Comfortable bed. Cheap food/drink specials of decent quality The rooms - which were pristine 5 years ago - are beginning to show to wear and could use an update Friendly staff
The rooms are a bit small and they don't have a microwave in the rooms, but the staff accommodated us to the fullest, they offered breakfast vouchers for the full stay. they are pleasant and I would diffidently stay here again.
The hotel proper is very nice, and the staff is very friendly, and helpful. This was our first vacation in 23 years of marriage, and we weren't disappointed. Walk out the front door a few yards, and you're on the beach. Rolondo, I think his name is, does a fantastic job of making sure the beach area is clean, and free of debris, as well as making sure the beach lounges, and umbrellas are staged exactly where you want them. Although we didn't make use of the valet service, Roy was always ready with a smile, friendly greeting, and holding the door if he's not otherwise occupied, and sees you coming. I can't recommend the restaurants, however... Except for the pork tacos, the food and drinks are "meh", expensive, and the staff seems at best disorganized. The server we had for both of our visits to Mist seemed like she was interested in being elsewhere, serving others, and made us feel like we were imposing on her time. Alambique lounge up the street is far better food, at a more reasonable price. Get out away from the hotel from dining would be my advice. Will definitely consider coming back to the Water and Beach club when next we visit.
Poor customer service! Stuff got annoyed when asked a question
Excellent ocean view and beautiful roof top grill.
Friendly staff. Great location, walking distance to restaurants and shops. Great beach. Room was lacking furniture, no dresser or closet.
The hotel had a Miami feel to it but the pool is small and the air conditioning was loud.
Nice blue lighting. Comfortable bed! They need to have a mini fridge.
Customer service was amazing , food was great , Loved that fact that the beach it super close
Good service and clean facility. staff was friendly. pool on the deck was cool. food at the pool side restaurant was good
Overall the location was good, Great food and beach was really nice.
First, there was an ADDITIONAL $100 deposit on a card/ $250 in cash at check in: thats on top of the $87 they charge at check in. The customer service desk was very helpful and sweet. The young seating staff in the main eating area were rude but Evelyn was very respectful and helped with local information and sites. The breakfast vouchers were not worth it as they didn’t cover much on the menu. I was also wrongfully charged for a tea we paid for in cash. The rooms were smaller than I imagined. The water in the shower did not get hot or even warm. The shower only had half a glass door. There was no microwave or fridge for the room even though I asked for one and it should have been included in my room. The pillows smelled like they had been washed and left to sit. The ac made noise and leaked. Other than that very close to the beach. Great places to eat, shop and drink on the strip. The rooftop closed at 8 and the pool was smaller than expected.
San Juan Water Beach Club is an excellent destination wedding venue. My daughter was married 8/3/19 along with two other weddings. I don't know how they did it but everything went well. The ambiance of the rooms were fantastic (18 rooms reserved) along with the professionalism of the staff. The restaurant, rooftop bar & pool were great. Our group would definitely return.
Located in Isla Verde, San Juan Water and Beach Club is next to popular attractions like Carolina Beach and Isla Verde Beach. This 80-room, 4-star hotel welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi.
Enjoy dining at Zest, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 10 AM.
All 80 rooms feature iPod docks, coffee makers, and free local calls. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include free bottled water, safes, and desks.
At San Juan Water and Beach Club, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 15 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include a 24-hour business center, a computer station, and free newspapers.
Amazing customer service!! Went for my birthday and was very satisfied with my stay, will defund coming back!! Everything was BEAUTIFUL !!
Staff were very accommodating and friendly. With the restaurants closing due to curfew, they made sure guests were aware of curfew and good options through their restaurant. Rooms were clean although the water rinser outside did not work so great so we ended up bringing a lot of sand to the room. Will return!
Dear Allie, Thank you for sharing your experience. Our primary concern is the health and safety of our associates and guests and we are taking precautionary measures to reduce their risk of exposure. We continue to reinforce our plan which focuses on health awareness, proper hygiene, personal protective equipment and guidance to stay home if flu like symptoms develops. We would like to see you back! Please contact dbertran@waterbeachhotel.com when realizing your reservations. Stay safe! Warm Regards!
Dear Guest, We appreciate your rate review. We will share your compliments to our team. Please come back and see you soon! Warm Regards,
Return visit from 5 years ago. Very happy to see familiar staff..that reflects well on management in my view. The location on the beach is awesome. The size is almost boutique like. Comfortable bed. Cheap food/drink specials of decent quality The rooms - which were pristine 5 years ago - are beginning to show to wear and could use an update Friendly staff
Dear Guest, We are happy to hear you returned to the WBC after five years. It gave us great pleasure to have hosted you on your visit! Thank you so much for taking the time to share your review of our property. Good news are that we are working in our rooms renovation ready on 2021. We will certainly share your compliments and appreciation with our associates, they are all indeed outstanding and we are beyond excited to know that they all took really great care of you during your stay! Cant wait to welcome you back with our refreshed look at WBC!
Thanks for staying with us. We appreciate your feedback!
The rooms are a bit small and they don't have a microwave in the rooms, but the staff accommodated us to the fullest, they offered breakfast vouchers for the full stay. they are pleasant and I would diffidently stay here again.
Thank you for taking the time to share your feedback. We are glad to see that you had a good time, and hope to welcome you back in the future.
The hotel proper is very nice, and the staff is very friendly, and helpful. This was our first vacation in 23 years of marriage, and we weren't disappointed. Walk out the front door a few yards, and you're on the beach. Rolondo, I think his name is, does a fantastic job of making sure the beach area is clean, and free of debris, as well as making sure the beach lounges, and umbrellas are staged exactly where you want them. Although we didn't make use of the valet service, Roy was always ready with a smile, friendly greeting, and holding the door if he's not otherwise occupied, and sees you coming. I can't recommend the restaurants, however... Except for the pork tacos, the food and drinks are "meh", expensive, and the staff seems at best disorganized. The server we had for both of our visits to Mist seemed like she was interested in being elsewhere, serving others, and made us feel like we were imposing on her time. Alambique lounge up the street is far better food, at a more reasonable price. Get out away from the hotel from dining would be my advice. Will definitely consider coming back to the Water and Beach club when next we visit.
Wow thank you for sharing your experience with us! We love to see that you thoroughly enjoyed your visit. We will be sure to pass your kind words along to our staff, and we hope to have you back again for another great getaway!
Poor customer service! Stuff got annoyed when asked a question
Dear Guest please feel free to contact us directly to discuss your stay with us. Thank you
Excellent ocean view and beautiful roof top grill.
Thank you for taking the time to share your feedback with us! We love to see that you were able to have an amazing stay with us. Hopefully see you again soon for another great getaway!
Friendly staff. Great location, walking distance to restaurants and shops. Great beach. Room was lacking furniture, no dresser or closet.
Thank you for sharing your feedback. We are glad to see that you had a great time and we will certainly take your words into consideration.
Dear Grisely, Thank you for your amazing feedback, we hope to see you again soon! Sending you tropical vibes! Best regards,