Everything was amazing!!
We had a great view of the beach from the balcony. It was amazing
This place is not like the pictures. The entire staff is RUDE and UNPROFESSIONAL!! I have never been on vacation and treated this badly. Our rooms were not ready upon arrival...didn’t get to our room until 6pm but check in was at 4pm. Front desk had the nerve to say, “oh your room is very dirty and we’re trying to clean it”. That’s not what you want to hear when arriving at any hotel/resort. I spoke with some of the other guests in passing and they all had the same unpleasant experience. It was the worst experience ever but my sisters and I made the best of it. Anyone planning to stay at San Juan Water Beach Club...RUN!!!!! I would NEVER vacation in Puerto Rico ever again!!!!
I was eating up by bed bugs the rooms do not look how they look on the website it’s a total mess food was expensive and nasty
Needs updates!!! Very old interior. Location was the best thing about the hotel.
The atmosphere was great.. the staff was very accommodating. But I learned that I had to put down a deposit once I got there instead of the 43$ that was requested
Disappointing that you must call for coffee cups the first day. Unexpected to not have a fridge in a room, which is usually the standard everywhere else. Staff was good and place at least was clean
I still haven’t been refunded the 100 dollars that was held on my credit card (in case I trashed the place, which I did not) and it has been a week. So no not super happy I shouldn’t have to beg for something that was said would be refunded within 24 hours of checking out.
No piscina pocas atenciones y falta de comunicación con el cliente.
Amazing customer service!! Went for my birthday and was very satisfied with my stay, will defund coming back!! Everything was BEAUTIFUL !!
Staff were very accommodating and friendly. With the restaurants closing due to curfew, they made sure guests were aware of curfew and good options through their restaurant. Rooms were clean although the water rinser outside did not work so great so we ended up bringing a lot of sand to the room. Will return!
Return visit from 5 years ago. Very happy to see familiar staff..that reflects well on management in my view. The location on the beach is awesome. The size is almost boutique like. Comfortable bed. Cheap food/drink specials of decent quality The rooms - which were pristine 5 years ago - are beginning to show to wear and could use an update Friendly staff
The rooms are a bit small and they don't have a microwave in the rooms, but the staff accommodated us to the fullest, they offered breakfast vouchers for the full stay. they are pleasant and I would diffidently stay here again.
The hotel proper is very nice, and the staff is very friendly, and helpful. This was our first vacation in 23 years of marriage, and we weren't disappointed. Walk out the front door a few yards, and you're on the beach. Rolondo, I think his name is, does a fantastic job of making sure the beach area is clean, and free of debris, as well as making sure the beach lounges, and umbrellas are staged exactly where you want them. Although we didn't make use of the valet service, Roy was always ready with a smile, friendly greeting, and holding the door if he's not otherwise occupied, and sees you coming. I can't recommend the restaurants, however... Except for the pork tacos, the food and drinks are "meh", expensive, and the staff seems at best disorganized. The server we had for both of our visits to Mist seemed like she was interested in being elsewhere, serving others, and made us feel like we were imposing on her time. Alambique lounge up the street is far better food, at a more reasonable price. Get out away from the hotel from dining would be my advice. Will definitely consider coming back to the Water and Beach club when next we visit.
Poor customer service! Stuff got annoyed when asked a question
Located in Isla Verde, San Juan Water and Beach Club is next to popular attractions like Carolina Beach and Isla Verde Beach. This 80-room, 4-star hotel welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi.
Enjoy dining at Zest, one of 2 onsite restaurants.
All 80 rooms feature iPod docks, coffee makers, and free local calls. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Safes and desks are other standard amenities. Housekeeping is available once per stay.
At San Juan Water and Beach Club, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. Valet parking is offered for USD 16.73 per night. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this beach hotel include a 24-hour business center, a computer station, and a terrace.
Everything was amazing!!
We had a great view of the beach from the balcony. It was amazing
This place is not like the pictures. The entire staff is RUDE and UNPROFESSIONAL!! I have never been on vacation and treated this badly. Our rooms were not ready upon arrival...didn’t get to our room until 6pm but check in was at 4pm. Front desk had the nerve to say, “oh your room is very dirty and we’re trying to clean it”. That’s not what you want to hear when arriving at any hotel/resort. I spoke with some of the other guests in passing and they all had the same unpleasant experience. It was the worst experience ever but my sisters and I made the best of it. Anyone planning to stay at San Juan Water Beach Club...RUN!!!!! I would NEVER vacation in Puerto Rico ever again!!!!
I was eating up by bed bugs the rooms do not look how they look on the website it’s a total mess food was expensive and nasty
Dear Guest, The management of the WBC takes the issue of the bed bugs very seriously, as the safety and comfort of our Guests are our top priority. Our Housekeeping and Maintenance Department; along with outside specialist had performed an inspection on the assigned room and results were negative. A copy of inspection was sent to the address on our records. Thank you.
Needs updates!!! Very old interior. Location was the best thing about the hotel.
Dear Guest, We are schedule for a full renovation, we hope you will be able to come soon and enjoy our new design. Thank you!
The atmosphere was great.. the staff was very accommodating. But I learned that I had to put down a deposit once I got there instead of the 43$ that was requested
Dear Guest, Thank you for your taking the time to comment on your recent stay. We are happy to know our staff and atmosphere felt memorable. Regards,
Disappointing that you must call for coffee cups the first day. Unexpected to not have a fridge in a room, which is usually the standard everywhere else. Staff was good and place at least was clean
Dear Guest, We appreciate your time to share your experience, Please accept our apologies for any inconvenience you may experience during your stay. For your safety and security fridges and amenities are available upon request. We are working hard towards improving all the aspects of the hotel. Best,
Dear Guest, We appreciate your time to share your experience. We are happy to know you enjoyed your stay. Come back soon! Best,
I still haven’t been refunded the 100 dollars that was held on my credit card (in case I trashed the place, which I did not) and it has been a week. So no not super happy I shouldn’t have to beg for something that was said would be refunded within 24 hours of checking out.
Dear Cindy - we are very sorry you have not been credited. We released the funds upon check out you will need to verify with your bank. Regards,
Dear Guest, It is unfortunate to hear that your last stay with us wasn't to your satisfaction. At WBC the highest priority remains on your safety and comfort, along with the safety of our associates. While cleanliness and disinfection have always been at a high standard, we are making our hygiene, cleaning, and safety even more rigorous.We apologies for any inconvenience this may caused. Best,