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Recent guest reviews

Poor room even after an upgrade. Clogged sink.Construction woke us up 7:39am.Non working phone. Ice given to us in a plastic bag. Crack in my window.No closet cubby doors hanging off.Peeling paint..stay was not comfortable I DO NOT RECOMMEND TO ANYONE

Loved the location and views were amazing!Friendly Staff at check- in who made you feel welcomed!

The location is great, and we had great view of the ocean. The property needs some major maintenance work. We had booked 3 rooms, phone in one of them never worked. TV in the other did not work. We had plumbing issues. Sinks won't empty. Phone problem was reported but never got fixed. Bare amenities in the room Not enough cabinet space. No Kleenex boxes in the room. But the people were friendly.

Well Ill start with overall staff was welcoming and polite. Theres no fridge or microwave in your room and weren't offered an alternative. Hotel is really run down windows in room look like they havent been cleaned in a while. The roof top pool windows around the area look disgusting. TV in rooms need a huge upgrade. There was no guide for what channels were available. Whole hotel needs upgrades in all aspects. Rooms smelled musty. 1 greatbthing was AC was great but that was all.

My bestie and I stayed at this hotel for our first time in P.R. and we were quite pleased with the location of the property, the cleanliness and super helpful staff. The hotel is literally a hop to the beach which was amazing!! There’s so many restaurants, CVS, Walgreens, rental car places and fast food restaurants that are all walking distance from the hotel. But if you want to venture out to Old San Juan, Condado or La Placita an Uber ride is super cheap and only a 10 min drive. Would definitely book this place again.

Staff was super friendly and helpful and the valet parking guys were just awesome! Walk right out on to the beautiful Puerto Rican beach!

Other than the malfunction with the door everything was good

Don’t stay here total waste of money, for starters The pool was to small for the hotel couldn’t enjoy that, no one took our luggage to our rooms we had to be responsible for that, at the end of our stay there was a hidden valet fee for parking your car with valet meanwhile there is no street parking and the hotel doesn’t tell you it’s a separate fee which in my opinion should have been covered by the hotel.. and don’t eat at the breakfast restaurant i waited 20 min for a server to come to me and she kept making eye contact but never came over to me the worst hospitality I’ve ever experienced

Horrible service waited two hours after check in to get a room hotel nothing like the pictures old, dirty out dated and dimmed horrible.

Is very clean and the personal was amazing

Everything was amazing!!

We had a great view of the beach from the balcony. It was amazing

This place is not like the pictures. The entire staff is RUDE and UNPROFESSIONAL!! I have never been on vacation and treated this badly. Our rooms were not ready upon arrival...didn’t get to our room until 6pm but check in was at 4pm. Front desk had the nerve to say, “oh your room is very dirty and we’re trying to clean it”. That’s not what you want to hear when arriving at any hotel/resort. I spoke with some of the other guests in passing and they all had the same unpleasant experience. It was the worst experience ever but my sisters and I made the best of it. Anyone planning to stay at San Juan Water Beach Club...RUN!!!!! I would NEVER vacation in Puerto Rico ever again!!!!

I was eating up by bed bugs the rooms do not look how they look on the website it’s a total mess food was expensive and nasty

Needs updates!!! Very old interior. Location was the best thing about the hotel.

The atmosphere was great.. the staff was very accommodating. But I learned that I had to put down a deposit once I got there instead of the 43$ that was requested

Disappointing that you must call for coffee cups the first day. Unexpected to not have a fridge in a room, which is usually the standard everywhere else. Staff was good and place at least was clean

2 Tartak St Carolina

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Isla Verde, San Juan Water and Beach Club is next to Carolina Beach and Isla Verde Beach. This 80-room, 4-star hotel welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi.


Dining

Enjoy dining at Kumo Rooftop, one of 2 onsite restaurants.


Rooms

Guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Espresso makers, free local calls, and safes are also available.


Property features

Guests of San Juan Water and Beach Club have access to an outdoor pool, a gym, and a rooftop terrace. Valet parking is offered for USD 20 per night. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, a terrace, and an ATM.

Room options

Agua de O:live Master Suite

1 King Bed | Sleeps 2

Aire de O:live

1 King Bed | Sleeps 2

Habitat de O:live

1 King Bed | Sleeps 2

Room, 1 King Bed, City View

1 King Bed | Sleeps 2

Guest reviews for San Juan Water and Beach Club

Everyone (17) Couples (16) Family (16)
1
Partner Couples

Poor room even after an upgrade. Clogged sink.Construction woke us up 7:39am.Non working phone. Ice given to us in a plastic bag. Crack in my window.No closet cubby doors hanging off.Peeling paint..stay was not comfortable I DO NOT RECOMMEND TO ANYONE

By on Jul 10, 2022

Review comment responded on Jul 17, 2022

Thank you for taking the time to provide valuable feedback We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

5
Business Business

Loved the location and views were amazing!Friendly Staff at check- in who made you feel welcomed!

By on Apr 22, 2022

3
Friends

The location is great, and we had great view of the ocean. The property needs some major maintenance work. We had booked 3 rooms, phone in one of them never worked. TV in the other did not work. We had plumbing issues. Sinks won't empty. Phone problem was reported but never got fixed. Bare amenities in the room Not enough cabinet space. No Kleenex boxes in the room. But the people were friendly.

By on Mar 3, 2022

4
Everyone

By on Feb 27, 2022

2
Partner Couples

Well Ill start with overall staff was welcoming and polite. Theres no fridge or microwave in your room and weren't offered an alternative. Hotel is really run down windows in room look like they havent been cleaned in a while. The roof top pool windows around the area look disgusting. TV in rooms need a huge upgrade. There was no guide for what channels were available. Whole hotel needs upgrades in all aspects. Rooms smelled musty. 1 greatbthing was AC was great but that was all.

By on Feb 2, 2022

4
Friends

My bestie and I stayed at this hotel for our first time in P.R. and we were quite pleased with the location of the property, the cleanliness and super helpful staff. The hotel is literally a hop to the beach which was amazing!! There’s so many restaurants, CVS, Walgreens, rental car places and fast food restaurants that are all walking distance from the hotel. But if you want to venture out to Old San Juan, Condado or La Placita an Uber ride is super cheap and only a 10 min drive. Would definitely book this place again.

By on Dec 10, 2021

4
Partner Couples

Staff was super friendly and helpful and the valet parking guys were just awesome! Walk right out on to the beautiful Puerto Rican beach!

By on Oct 26, 2021

4
Family Friends

Other than the malfunction with the door everything was good

By on Sep 18, 2021

1
Family Family with small children

Don’t stay here total waste of money, for starters The pool was to small for the hotel couldn’t enjoy that, no one took our luggage to our rooms we had to be responsible for that, at the end of our stay there was a hidden valet fee for parking your car with valet meanwhile there is no street parking and the hotel doesn’t tell you it’s a separate fee which in my opinion should have been covered by the hotel.. and don’t eat at the breakfast restaurant i waited 20 min for a server to come to me and she kept making eye contact but never came over to me the worst hospitality I’ve ever experienced

By on Aug 30, 2021

1
Friends

Horrible service waited two hours after check in to get a room hotel nothing like the pictures old, dirty out dated and dimmed horrible.

By on Aug 9, 2021

San Juan Water and Beach Club

2 Tartak St, Carolina, 00979
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