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Recent guest reviews

They have 3 bedroom suites at reasonable prices.

The service was awesome

the hotel is nice easy access to the beaches and tourist attractions. the pool is really the size of a jacuzzi my room had a broken remote so i had to use only 1 for both rooms the phone did not work the wifi did not work breakfast was late the shower only has half a curtain no bathtub. karina at the front desk was very friendly and helpful

Good

People were great, neighborhood shady. Room nice needs a deep clean.

I liked the fact that free breakfast and parking was included. The down side was there was only 1 working elevator that accommodated 4 people at a time. The roof top and pool were disappointing and nothing like the advertised images. You needed to make a reservation for both and the pool was in the middle of the bar and dinner seating. Images are very misleading.

HORRIBLE DONT BOOK THIS HOTEL AT ALL. IT DOESNT LOOK NOTHING LIKE THE PICTURES ONLINE & ITS IN A BAD HORRIBLE AREA WITH NOTHING AROUND IT. ONLY 1 ELEVATOR WORKED AND HAD TO WAIT 10 or MORE MINUTES FOR THE ELEVATOR. FOOD IS NASTY POOL ONLY FITS 6 PPL AT A TIME, IT LOOKS LIKE A BATHTUB AND YOU HAVE TO HAVE RESERVATIONS FOR THE POOL YOU CAN ONLY STAY FOR 1 HOUR ON HOT DAYS WHERE ITS 90 DEGREES AND IT HAS RESTAURANT PATRONS SITTING ON TOP OF YOU WHILE YOUR IN THE POOL. FURNITURE IN THE ROOMS ARE ALL BROKEN UP EVEN THE WINDOWS. CUSTOMERS SERVICE IS VERY NASTY THEY WILL SIT AND ARGUE WITH YOU AND ONE OF THEM EVEN CALLED ME STUPID. THEY NEVER HAD CLEAN TOWELS AND RAGS & CALLED WAITED OVER 1 HOUR & DECIDED TO LEAVE AFTER THE LADY AT THE FRONT DESK WAS RUDE. I WISHED THEY WOULD HAVE RETURNED MY MONEY. PLEASE READ REVIEWS EVERYTHING BAD YOU SEE IS TRUE. I WOULD NEVER STAY AT THAT HOTEL AND DEFINITELY WOULD NEVER RECOMMEND NO ONE STAY THERE.

the hotel was nice, the restaurant food was kind of disappointing, the room was very hot like the ac didn’t work at all & the pool is extremely small. the location of the hotel is right in the middle of a city it looked like. not too far from the beach or old san juan.

Great location. Great staff. Great amenities. Loved my time here

The property is located in a central location with easy access to a lot of historical places and beaches.

I love how the restaurant was rooftop. I loveeee the front desk employees attend to my needs very pleasant and professional. I didn’t like that it was a lot of roaches. And not much channels too watch. I didn’t like that you had to make reservations for pool and restaurant for hotel guests we should automatically able too use it.

Where do I began the rooms was filthy nothing works the sheets and towels had stains we had to switch rooms like three times the showers was broke the house keeping was lazy but front desk was very helpful... never will I stay at this hotel again not away to enjoy San juan

No good I stay there for two day and they charge me two caceletion day extra cuz they did have the day I want it

752 Manuel Fernandez Juncos Ave San Juan

Hotel highlights

  • Walking distance to Puerto Rico Convention Center
  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free covered self parking

Located in Santurce within a short walk of Puerto Rico Convention Center, CIQALA Luxury Suites is within a mile (2 km) of other popular sights such as Condado Beach. This 4-star hotel welcomes guests with 34 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Free cooked-to-order breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and memory foam beds with premium bedding ensure a restful night. Other amenities include microwaves, minibars, and coffee makers.


Property features

CIQALA Luxury Suites offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free parking and a free beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include a computer station, a terrace, and laundry facilities.

Room options

Luxury Studio Suite, 1 Queen Bed

1 Queen Bed | Sleeps 4

Presidential Suite

1 King Bed and 2 Queen Beds | Sleeps 6

Luxury Suite, 1 Bedroom

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

The Signature Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for CIQALA Luxury Suites

Everyone (21) Couples (22) Family (15)
5
Family

They have 3 bedroom suites at reasonable prices.

By on Jul 25, 2022

5
Partner Couples

The service was awesome

By on Jun 20, 2022

3
Partner Couples

the hotel is nice easy access to the beaches and tourist attractions. the pool is really the size of a jacuzzi my room had a broken remote so i had to use only 1 for both rooms the phone did not work the wifi did not work breakfast was late the shower only has half a curtain no bathtub. karina at the front desk was very friendly and helpful

By on Apr 28, 2022

Review comment responded on Apr 28, 2022

Dear Guest, Thanks for the feedback, did you report the issues to the Front Desk? Also, the One Bedroom Luxury room does not included a bathtub. However, thanks for pointing out all of the things that we can make better for future stays.

5
Family Friends

Good

By on Apr 16, 2022

Review comment responded on Apr 16, 2022

Dear Guest, Thanks for the positive feedback, we do expect you again on the near future.

5
Everyone

By on Jan 17, 2022

4
Partner Couples

People were great, neighborhood shady. Room nice needs a deep clean.

By on Jan 11, 2022

Review comment responded on Jan 11, 2022

Thanks for the feedback! We expect you on the near future!

4
Family

I liked the fact that free breakfast and parking was included. The down side was there was only 1 working elevator that accommodated 4 people at a time. The roof top and pool were disappointing and nothing like the advertised images. You needed to make a reservation for both and the pool was in the middle of the bar and dinner seating. Images are very misleading.

By on Aug 6, 2021

Review comment responded on Sep 26, 2021

Dear Guest, Thanks for letting us know your feedback about the stay here. Luckily, a few days after both elevators were working and the pool is not by reservation anymore (COVID-19 restrictions have change).

5
Everyone

By on Jun 8, 2021

1
Everyone

By on May 24, 2021

1
Family with small children

HORRIBLE DONT BOOK THIS HOTEL AT ALL. IT DOESNT LOOK NOTHING LIKE THE PICTURES ONLINE & ITS IN A BAD HORRIBLE AREA WITH NOTHING AROUND IT. ONLY 1 ELEVATOR WORKED AND HAD TO WAIT 10 or MORE MINUTES FOR THE ELEVATOR. FOOD IS NASTY POOL ONLY FITS 6 PPL AT A TIME, IT LOOKS LIKE A BATHTUB AND YOU HAVE TO HAVE RESERVATIONS FOR THE POOL YOU CAN ONLY STAY FOR 1 HOUR ON HOT DAYS WHERE ITS 90 DEGREES AND IT HAS RESTAURANT PATRONS SITTING ON TOP OF YOU WHILE YOUR IN THE POOL. FURNITURE IN THE ROOMS ARE ALL BROKEN UP EVEN THE WINDOWS. CUSTOMERS SERVICE IS VERY NASTY THEY WILL SIT AND ARGUE WITH YOU AND ONE OF THEM EVEN CALLED ME STUPID. THEY NEVER HAD CLEAN TOWELS AND RAGS & CALLED WAITED OVER 1 HOUR & DECIDED TO LEAVE AFTER THE LADY AT THE FRONT DESK WAS RUDE. I WISHED THEY WOULD HAVE RETURNED MY MONEY. PLEASE READ REVIEWS EVERYTHING BAD YOU SEE IS TRUE. I WOULD NEVER STAY AT THAT HOTEL AND DEFINITELY WOULD NEVER RECOMMEND NO ONE STAY THERE.

By on May 2, 2021

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