No where near as posted or the pictures...... zero room service definitely not worth the price
This property was perfect.
Great place hands down everything was great the food the people the drinks an beautiful view rooftop
Confortable bed, clean room. Not in a great environment
They have 3 bedroom suites at reasonable prices.
The service was awesome
the hotel is nice easy access to the beaches and tourist attractions. the pool is really the size of a jacuzzi my room had a broken remote so i had to use only 1 for both rooms the phone did not work the wifi did not work breakfast was late the shower only has half a curtain no bathtub. karina at the front desk was very friendly and helpful
Good
People were great, neighborhood shady. Room nice needs a deep clean.
I liked the fact that free breakfast and parking was included. The down side was there was only 1 working elevator that accommodated 4 people at a time. The roof top and pool were disappointing and nothing like the advertised images. You needed to make a reservation for both and the pool was in the middle of the bar and dinner seating. Images are very misleading.
HORRIBLE DONT BOOK THIS HOTEL AT ALL. IT DOESNT LOOK NOTHING LIKE THE PICTURES ONLINE & ITS IN A BAD HORRIBLE AREA WITH NOTHING AROUND IT. ONLY 1 ELEVATOR WORKED AND HAD TO WAIT 10 or MORE MINUTES FOR THE ELEVATOR. FOOD IS NASTY POOL ONLY FITS 6 PPL AT A TIME, IT LOOKS LIKE A BATHTUB AND YOU HAVE TO HAVE RESERVATIONS FOR THE POOL YOU CAN ONLY STAY FOR 1 HOUR ON HOT DAYS WHERE ITS 90 DEGREES AND IT HAS RESTAURANT PATRONS SITTING ON TOP OF YOU WHILE YOUR IN THE POOL. FURNITURE IN THE ROOMS ARE ALL BROKEN UP EVEN THE WINDOWS. CUSTOMERS SERVICE IS VERY NASTY THEY WILL SIT AND ARGUE WITH YOU AND ONE OF THEM EVEN CALLED ME STUPID. THEY NEVER HAD CLEAN TOWELS AND RAGS & CALLED WAITED OVER 1 HOUR & DECIDED TO LEAVE AFTER THE LADY AT THE FRONT DESK WAS RUDE. I WISHED THEY WOULD HAVE RETURNED MY MONEY. PLEASE READ REVIEWS EVERYTHING BAD YOU SEE IS TRUE. I WOULD NEVER STAY AT THAT HOTEL AND DEFINITELY WOULD NEVER RECOMMEND NO ONE STAY THERE.
the hotel was nice, the restaurant food was kind of disappointing, the room was very hot like the ac didn’t work at all & the pool is extremely small. the location of the hotel is right in the middle of a city it looked like. not too far from the beach or old san juan.
Great location. Great staff. Great amenities. Loved my time here
The property is located in a central location with easy access to a lot of historical places and beaches.
Located in Santurce, CIQALA Luxury Suites is a leisurely stroll from popular sights such as Puerto Rico Convention Center and Pan American Pier. This 4-star hotel welcomes guests with 19 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Free cooked-to-order breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and memory foam beds with premium bedding ensure a restful night. Other amenities include microwaves, minibars, and coffee makers.
CIQALA Luxury Suites offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free parking and a free beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include a computer station, a terrace, and laundry facilities.
No where near as posted or the pictures...... zero room service definitely not worth the price
Scott,Thank you for answering our survey.Regards,
This property was perfect.
Great place hands down everything was great the food the people the drinks an beautiful view rooftop
Confortable bed, clean room. Not in a great environment
They have 3 bedroom suites at reasonable prices.
The service was awesome
the hotel is nice easy access to the beaches and tourist attractions. the pool is really the size of a jacuzzi my room had a broken remote so i had to use only 1 for both rooms the phone did not work the wifi did not work breakfast was late the shower only has half a curtain no bathtub. karina at the front desk was very friendly and helpful
Dear Guest, Thanks for the feedback, did you report the issues to the Front Desk? Also, the One Bedroom Luxury room does not included a bathtub. However, thanks for pointing out all of the things that we can make better for future stays.
Thank you for taking the time to provide feedback about your recent stay at our hotel. We apologize that your experience did not meet your expectations, and we take your concerns seriously.We understand the importance of accurate representation, and we are sorry if the actual experience fell short of what was posted or depicted in the pictures. We will ensure that our website and promotional materials are updated to reflect the most current and accurate information.Once again, we apologize for the inconvenience you experienced during your stay. We hope you will consider giving us another opportunity in the future to provide you with a better experience that truly reflects the high standards we strive to maintain.Best regards.