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Recent guest reviews

With a great location in Old San Juan, our experience as a family of 4, 2 adults and 2 kids, was great. Our room in the 1st floor was very well clean, spacious, with comfy bed/mattress, and modern A/C and TV system to keep kids quiet at bed time. Kitchen is well equipped. Warm hospitality, Warm smiles. We had a midnight check in, and was not an issue. The staff is incredible helpful, nice, and took care of all what we need. Quick answer by email before the trip. A great way to start our trip in Old San Juan. The common areas are being sanitized frequently. I will definetely be back to this place.

Charming hotel in the heart of Old St.Juan, conveniently located. Staff were attentive to our needs, especially Front Desk Concierge, named Elizabeth, who was friendly and professional. The unfortunate thing is that all noise/conversations in the hallways can be heard in the rooms, so heightened voices, laughter, arguments, luggage transports, children running,..etc.are heard while trying to sleep.🙄 Besides this, I enjoyed my stay and felt very safe.

High ceilings, semi kitchen (fridge leaked though). Incredible central location, great staff. The AC doesn’t really get cold so sleeping was a little hot and sheets weren’t nice, but towels and everything were clean.

The staff was very friendly the bed was comfortable and the location is unique

I was outside the hotel for 40 minutes on the street in the middle of the night. They did not send me the instruction before I arrived to the place. Disappointed

Service was horrible and place was dirty. They didn’t know we had a reservation. There customer service was poor. I would not recommend this place to anyone. They didn’t even have clean towels for me.

This place is beautiful. The rooms really make you feel like home with the old school old San Juan vibes... The staff is amazing and always willing to help.. the location is great and right in the middle of old San Juan

Location Location If you wanna explore old San Juan this is a great place

Excelente lo mejor. En puerto rico wow wow wow excelente

I liked the old style of the building, a little noisy. no parking so renting a car isn't feasible.

315 Calle Fortaleza San Juan

Hotel highlights

  • Walking distance to Port of San Juan and San Juan Gate
  • Free WiFi in rooms and public areas
  • Concierge services

Located in Old San Juan, Fortaleza Suites is within a 10-minute walk of popular sights such as Port of San Juan and San Juan Gate. This 10-room, 3.5-star apartment building welcomes guests with conveniences like free in-room WiFi, concierge services, and express check-out.


Dining

Savor a meal from the comfort of your room with room service.


Rooms

Guests can expect to find free WiFi and TVs with cable channels. Free toiletries are also available.


Property features

Guests of Fortaleza Suites enjoy free WiFi in public areas, express check-out, and a terrace. Front-desk staff can assist with concierge services and luggage storage.

Room options

San Jose (Interior Room)

2 Queen Beds | Sleeps 4

San Justo (Interior Room)

1 Queen Bed | Sleeps 2

Luna (Interior View)

1 Queen Bed | Sleeps 2

San Felipe (Interior Room)

2 Queen Beds | Sleeps 4

Guest reviews for Fortaleza Suites

Everyone (23) Couples (7) Family (9)
5
Family

With a great location in Old San Juan, our experience as a family of 4, 2 adults and 2 kids, was great. Our room in the 1st floor was very well clean, spacious, with comfy bed/mattress, and modern A/C and TV system to keep kids quiet at bed time. Kitchen is well equipped. Warm hospitality, Warm smiles. We had a midnight check in, and was not an issue. The staff is incredible helpful, nice, and took care of all what we need. Quick answer by email before the trip. A great way to start our trip in Old San Juan. The common areas are being sanitized frequently. I will definetely be back to this place.

By on Jun 20, 2021

Review comment responded on Jun 24, 2021

Hi, Thank you for the review. Come back soon! Thanks,

4
Everyone

Charming hotel in the heart of Old St.Juan, conveniently located. Staff were attentive to our needs, especially Front Desk Concierge, named Elizabeth, who was friendly and professional. The unfortunate thing is that all noise/conversations in the hallways can be heard in the rooms, so heightened voices, laughter, arguments, luggage transports, children running,..etc.are heard while trying to sleep.🙄 Besides this, I enjoyed my stay and felt very safe.

By on Apr 20, 2021

Review comment responded on Apr 23, 2021

Thanks for staying with us. It was a pleasure to help you during your stay. Thanks for your warm words.

5
Friends

High ceilings, semi kitchen (fridge leaked though). Incredible central location, great staff. The AC doesn’t really get cold so sleeping was a little hot and sheets weren’t nice, but towels and everything were clean.

By on Apr 14, 2021

Review comment responded on Apr 14, 2021

Thanks for staying with us. Next time please let us know so we can help you out right away with the circumstances you may encounter.

5
Everyone

By on Dec 2, 2020

Review comment responded on Dec 2, 2020

Thank you for staying with us.

4
Everyone

By on Sep 8, 2020

Review comment responded on Sep 11, 2020

thanks for staying with us

5
Everyone

By on Sep 2, 2020

Review comment responded on Sep 2, 2020

Thanks for staying with us

4
Partner Couples Family

The staff was very friendly the bed was comfortable and the location is unique

By on Aug 9, 2020

Review comment responded on Aug 9, 2020

Thank you for choosing us a liking our place.

2
Family

I was outside the hotel for 40 minutes on the street in the middle of the night. They did not send me the instruction before I arrived to the place. Disappointed

By , from New york on Aug 7, 2020

Review comment responded on Aug 8, 2020

Sir i'm so very sorry for the inconvenience, the person at front desk made the mistake of drafting your instructions and not sending them. Thinking they had, this person left at the end of their shift. Once again I deeply apologize for the inconvenience.

1
Family Family with small children Family

Service was horrible and place was dirty. They didn’t know we had a reservation. There customer service was poor. I would not recommend this place to anyone. They didn’t even have clean towels for me.

By on Aug 6, 2020

Review comment responded on Aug 6, 2020

Due to the new rules imposed by tourism and the new work department protocol, for the protection of the guests we have less staff, which means that no guest will have any contact with the housekeeping or front desk staff. Despite this, our service has NOT decreased in quality, on the contrary, now we are much more rigorous with cleaning to avoid being the center of spread of the virus. Our hotel has ALWAYS been characterized by its CLEANING and its CUSTOMER SERVICE. All our guests are supplied with clean and sterilized sheets and towels in the room for their check-in. They are changed in the daily cleaning of the room and also the room is cleaned daily. We always urge our guests that if they are dissatisfied with something, they let us know immediately so we can make the convenient arrangements for the guest. Cordially, Elizabeth

4
Everyone

By on Jul 30, 2020

Review comment responded on Jul 30, 2020

Thanks for staying with us.

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