Very friendly staff. We arrived in the morning and we got our room shortly before 1. That really helps.
Double Tree Hilton Staff is friendly and accommodating about where to go and the eateries. I like the complimentary cookies that offer during check in. The property is clean and we enjoyed our stay.
Loved it
Nice pool area.
Great staff, friendly and very informative about places to see in San Juan. Also always willing to go the extra mile to ensure comfort
everything was great
The hotel's location is unbeatable, especially for travelers seeking a city hotel experience with accessibility to beaches and other traditional tourist attractions like beaches. Travelers can easily walk to great restaurants, services like dry cleaning, pharmacies, and retail, all within a five minute walk from the hotel. Hotel reception area is quite vehicle friendly and accessible.
The bathroom was very nice and I liked that a microwave was in the room.
Solamente que yo creía que estaba al lado de la playa
Good
The only thing that could make this hotel better is if the Spa was actually part of the hotel and if it was actually located on the beach and offered ocean front. The staff was super friendly. OMAR was actually who checked me in, he was super friendly, very helpful and knowledgeable. We absolutely loved, loved our stay. ⭐️⭐️⭐️⭐️⭐️
As a Gold member , I was entitled to a continental breakfast but I ended up paying for a buffet that they didn’t consider breakfast. When I arrived the room was very small , and I called for an update but nothing was done, I ended staying 4 nights with two friends in a very small room for $300 A night. The staff was nice , specially the kid that works outside, he did an amazing job taking us to the beach and finding us transportation multiple times.
The Hotel was good. Not great but good. The staff was very friendly.
The rooms are small but clean, however the bathrooms do not offer much privacy. Also, there are not alot of eating options close by. There are a few shops but sort of expensive for some things. My son forget to pack his swim trucks and the store closest to the hotel wanted $60 for some cheap shorts...
Located in Santurce, DoubleTree by Hilton San Juan is within 2 miles (3 km) of popular attractions such as Casino del Mar at La Concha Resort and Condado Beach. This 184-room, 4-star hotel welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool. It's connected to a shopping center in central San Juan and also close to Puerto Rico Convention Center and Pan American Pier.
Relish the international cuisine at Cafe Pierre, one of 3 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the 2 coffee shops/cafes, and mingle with other guests at the free manager's reception on select days. Start each morning with full breakfast, available for a fee from 6 AM to 11 AM.
Guests can expect flat-screen TVs with pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer free toiletries and bathrobes. Other standard amenities include refrigerators, microwaves, and free newspapers.
Guests of DoubleTree by Hilton San Juan enjoy a full-service spa, an outdoor pool, and a children's pool. Parking is available for USD 25 per day (USD 30 per day for valet parking), and there's also a free beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this hot springs hotel include a 24-hour gym, a sauna, and free WiFi in public areas.
Very friendly staff. We arrived in the morning and we got our room shortly before 1. That really helps.
Double Tree Hilton Staff is friendly and accommodating about where to go and the eateries. I like the complimentary cookies that offer during check in. The property is clean and we enjoyed our stay.
Loved it
Nice pool area.
Great staff, friendly and very informative about places to see in San Juan. Also always willing to go the extra mile to ensure comfort
Thank you for your feedback John. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.