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DoubleTree by Hilton San Juan

4.0 out of 5.0

Recent guest reviews

The property and staff were great! Courtney assisted us checking in and she was awesome! I definitely recommend this hotel to anyone, you’ll love it!

Nicely designed rooms, good location, good views of the city from the room. Very comfortable and convenient. Staff very helpful.

Clean hotel. Front desk staff friendly and helpful.

Excellent service. Very friendly staff. Very clean. I would stay again.

Clean hotel rooms. Friendly and helpful staff. Great room rate!

Very nice hotel. 24hr grocery store across the street.

The staff was AMAZING! However the pool was disgusting the rooms do not match the photo and to my discovery after doing a room switch the right side of the hotel (side with ramp is not updated) whereas the left side rooms are I switched rooms and went from one side to the next and what a difference to me that was a bit deceiving. The food was ok the only thing o love was the stff super nice ! Alll of them !!!!! This review is on the hotel it self not the staff let me be clear !

VERY GOOD CLEAN COURTEOUS EXTRA THINGS LIKE UMBRELLAS FREE RIDES TO THE BEACH

Overall the hotel is nice. The rooms are really small so I wouldn't recommend if you have a family to book this hotel. It's very limited in space so moving around in the hotel room can be challenging. I had some issues with the clumsiness of the room as I was there for a week. I did notify the front desk for me did give us a voucher for breakfast. Parking can be somewhat challenging here. The closest parking as a valet parking for hotel guest and building residence. You would have to pay $20 a night to have parking and that the sanity. The positive is that it's right next to the hotel, but it is really pricey. The next available parking is around the corner which we did use which cost $15 a night. You would have to walk up the stairs or around the corner to gain access to the hotel. That was a bit much with an infant. One of the positives of the hotel is that they do offer free access to the laundry mat and the pool 24 hours a day. For the laundry, you do not have to pay for the soap but just for the wash in the dry which was helpful for us. Also, across the street at the 24 hour supermarket and that came in handy for buying snacks and Other food that was in definitely cheaper by purchasing the supermarket rather than at the hotel itself. How tall is affiliated with their sister hotel in Isla Verde what's gave us free access to their multiple pools and access to the beach which was really great. We could go as many times as we want to during the duration of our trip.

This is my second time staying at this hotel and I enjoyed both visits I felt very comfortable the staff were very friendly I will definitely stay here again. Amazing Experience.

The staff was super friendly and helpful. Loved the baked cookies and the cafe had great food. Everything was clean, pool was nice and close to an amazing restaurant.

Great hotel, nice staff, central location, short walk to condado.

We stayed 4 nights we had to pay an extra 100 dollars for resort fees. I think that was bs .will never stay there again but over all the hotel was nice . Don't order room service tax is high meal said 9 dollars after tax I paid 17.89

It was a nice place, close to everything. I had a great experience.

The staff was beyond friendly, they accommodated all guest in such a pleasant manner. The rooms were nice, clean, and comfortable.

Much better than i anticipated. Everything was perfect

Beautiful hotel with friendly staff and great amenities.

I love that the pool and jacuzzi is 24 hours! The restaurant downstairs was delicious, great staff, great service at the beach! No complaints and I would absolutely return!

105 Avenida de Diego San Juan

Hotel highlights

  • Free WiFi in rooms and ...
  • Onsite dining
  • Spa
  • Nightclub

Condado Beach is within 2 miles (3 km) of DoubleTree by Hilton San Juan while other popular attractions such as Carolina Beach are within 3 miles (5 km). This 184-room, 4-star hotel has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.


Dining

There are multiple options for onsite dining with 3 restaurants, including Cafe Pierre, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Fahrenheit Pizza with its garden views. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the 2 coffee shops/cafés, and mingle with other guests at the free manager's reception on select days. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 11 AM.


Rooms

A flat-screen TV comes with pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers free toiletries and bathrobes. Other standard amenities include a refrigerator, a microwave, and free newspapers.


Property features

Guests of DoubleTree by Hilton San Juan enjoy a full-service spa, a nightclub, and an outdoor pool. Valet parking is offered for USD 20 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this spa hotel include a children's pool, a 24-hour fitness center, and a spa tub.

Room options

Deluxe Room, Multiple Beds, Balcony

Queen 1 | Sleeps 4

Deluxe 1 King Bed Balcony

King 1 | Sleeps 2

Standard Room

Queen 1 | Sleeps 4

Room, 1 King Bed Accessible

King 1 | Sleeps 2

Guest reviews for DoubleTree by Hilton San Juan

Everyone (36) Couples (70) Business (8) Family (23) Other (24) Friends (16)
5
Everyone

By on Apr 22, 2019

5
Families Families

The property and staff were great! Courtney assisted us checking in and she was awesome! I definitely recommend this hotel to anyone, you’ll love it!

By , from Philadelphia, PA on Apr 10, 2019

5
Partner Couples

Nicely designed rooms, good location, good views of the city from the room. Very comfortable and convenient. Staff very helpful.

By on Mar 7, 2019

5
Partner Couples

Clean hotel. Front desk staff friendly and helpful.

By on Mar 3, 2019

5
Everyone

Excellent service. Very friendly staff. Very clean. I would stay again.

By on Jan 9, 2019

4
Everyone

By on Dec 23, 2018

5
Everyone

Clean hotel rooms. Friendly and helpful staff. Great room rate!

By , from Alexandria, VA on Oct 30, 2018

5
Everyone

Very nice hotel. 24hr grocery store across the street.

By on Oct 29, 2018

3
Everyone

The staff was AMAZING! However the pool was disgusting the rooms do not match the photo and to my discovery after doing a room switch the right side of the hotel (side with ramp is not updated) whereas the left side rooms are I switched rooms and went from one side to the next and what a difference to me that was a bit deceiving. The food was ok the only thing o love was the stff super nice ! Alll of them !!!!! This review is on the hotel it self not the staff let me be clear !

By on Aug 15, 2018

4

great location

Everyone

VERY GOOD CLEAN COURTEOUS EXTRA THINGS LIKE UMBRELLAS FREE RIDES TO THE BEACH

By on Jul 31, 2017

DoubleTree by Hilton San Juan

105 Avenida de Diego, San Juan, 00914