Fairmont El San Juan Hotel

5.0 star property
Beachside resort with 4 outdoor pools

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1 bedroom, hypo-allergenic bedding, pillowtop beds, in-room safe
1 bedroom, hypo-allergenic bedding, pillowtop beds, in-room safe
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly

Explore the area

View in a map
6063 Isla Verde Avenue, Carolina, 00979
  • Place, Isla Verde Beach
    ‪5 min walk‬
  • Place, Carolina Beach
    ‪9 min walk‬
  • Place, Balneario de Carolina
    ‪17 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪4 min drive‬

Room options

Fairmont, Room, 2 Queen Beds, Patio

7.6 out of 10
Good
(31 reviews)
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(34 reviews)
  • 614 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed

8.4 out of 10
Very good
(105 reviews)
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds

8.2 out of 10
Very good
(66 reviews)
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

9.6 out of 10
Exceptional
(4 reviews)
  • 974 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

7.4 out of 10
Good
(6 reviews)
  • 1374 sq ft
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Fairmont, Room, 1 King Bed, Patio

7.4 out of 10
Good
(12 reviews)
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Terrace, Poolside

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Partial Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • 445 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(3 reviews)
  • 445 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Signature Room, 1 King Bed, Ocean View

  • 445 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Signature Room, 2 Queen Beds, Ocean View

  • 445 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

  • 974 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Bungalow, 1 King Bed, Terrace

9.0 out of 10
Wonderful
(6 reviews)
  • 351 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Balcony, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • 539 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Terrace, Beachside

  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

10.0 out of 10
Exceptional
(1 review)
  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Parlor, 1 King bed)

  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

Villa, 1 King Bed, Balcony, Poolside

8.0 out of 10
Very good
(3 reviews)
  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Poolside

10.0 out of 10
Exceptional
(2 reviews)
  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

  • 445 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible, Bathtub

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Balcony, Poolside

9.6 out of 10
Exceptional
(5 reviews)
  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Accessible, Ocean View

  • 445 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

  • 2051 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

  • Sleeps 6
  • 1 Queen Bed

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About the neighborhood

Carolina

Located in Isla Verde within a 5-minute drive of The Mall of San Juan, Fairmont El San Juan Hotel is within a 10-minute drive of other popular sights such as Museo de Arte de Puerto Rico. This 388-room resort has 4 outdoor pools along with a full-service spa and a casino.

What's nearby

  • Isla Verde Beach - 5 min walk - 0.3 miles
  • Pine Grove Beach - 7 min walk - 0.4 miles
  • Carolina Beach - 9 min walk - 0.5 miles
  • Balneario de Carolina - 17 min walk - 0.9 miles
  • Puerto Rico Convention Center - 10 min drive - 6.4 miles

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 17 min drive

Restaurants

  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Chili's Grill & Bar - ‬2 min walk
  • ‪Karaya - ‬4 min walk
  • ‪Alelí Restaurant - ‬4 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬2 min walk

About this property

Fairmont El San Juan Hotel

Beachside resort with 4 outdoor pools
Fairmont El San Juan Hotel features a full-service spa, 4 outdoor pools, and a casino. Valet parking is available for USD 33.45 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a nightclub, a gym, and outdoor tennis courts.
Guests can expect to find free WiFi and 50-inch LED TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers and hair dryers. Espresso makers, free local calls, and safes are also available. Housekeeping is available on request.
4 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Caña
  • Chandelier Bar
  • El Bistro
  • El San Juan Beach Club
  • Wine Bar

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square feet of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Shopping
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Elevator (42 inch wide door)
  • Grab bar in bathtub (24 inches high)
  • Grab bar in shower (36 inches high)
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1958
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation, per stay
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: 21 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 41.74 for adults and USD 20.33 for children
  • Secured self parking fee: USD 27.85 per day (in/out privileges)
  • Secured valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

Is free cancellation available at Fairmont El San Juan Hotel?

Fairmont El San Juan Hotel provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Fairmont El San Juan Hotel?

As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at Fairmont El San Juan Hotel on Nov 19, 2025 start from $329.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Fairmont El San Juan Hotel?

This resort is situated in Isla Verde, just steps from Isla Verde Beach, and within a 10-minute walk of Carolina Beach and Pine Grove Beach. You'll also find Jose Miguel Agrelot Coliseum and Casino del Mar at La Concha Resort within a short drive.

Is there parking available at Fairmont El San Juan Hotel?

Yes, secured valet parking is offered for USD 33.45 per day with in/out privileges.

Is there a spa available at Fairmont El San Juan Hotel?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Fairmont El San Juan Hotel feature a casino on the premises?

Yes, Fairmont El San Juan Hotel has a casino that's 15000 square feet and includes 14 gaming tables and 298 slot machines.

Is there an indoor pool at Fairmont El San Juan Hotel?

No, this resort doesn't have an indoor pool; however, there are 4 outdoor pools.

What will couples enjoy most about a stay at Fairmont El San Juan Hotel?

At this beachfront resort, there are many amenities for couples, including Champagne service and in-room massages in each guestroom with some featuring ocean views.

Does Fairmont El San Juan Hotel have a hot tub?

No, but this resort does have a sauna.

Does Fairmont El San Juan Hotel have a restaurant with a breakfast menu?

Yes, Fairmont El San Juan Hotel has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Fairmont El San Juan Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at Fairmont El San Juan Hotel for a fee of USD 150 per accommodation, per stay. The property also provides food and water bowls.

Are there connecting rooms at Fairmont El San Juan Hotel?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Fairmont El San Juan Hotel?

The closest major airport to Fairmont El San Juan Hotel is Luis Munoz Marin Intl. Airport (SJU), which is within a mile.

Are there rooms with balconies at Fairmont El San Juan Hotel?

Yes, some guestrooms at this resort offer either a furnished balcony or a deck where guests can enjoy ocean or garden views.

Does Fairmont El San Juan Hotel host weddings?

There are wedding services available at Fairmont El San Juan Hotel if that's in your vacation plans.

Fairmont El San Juan Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1243 out of 2060 reviews
Rating 8 - Good. 341 out of 2060 reviews
Rating 6 - Okay. 231 out of 2060 reviews
Rating 4 - Poor. 121 out of 2060 reviews
Rating 2 - Terrible. 124 out of 2060 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ceaser

Traveled with partner
Disliked: Staff & service, property conditions & facilities
3rd shift front desk was rude and un helpful
Stayed 4 nights in Oct 2025

10/10 Excellent

Elyssia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was extremely amazing and so accommodating made my daughters 13th birthday one we won’t ever forget .
Stayed 3 nights in Sep 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility, will definitely stay again
Stayed 2 nights in Aug 2025

10/10 Excellent

Ashley

Stayed 1 night in Aug 2025

8/10 Good

Lorna, Guaynabo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice plce
Stayed 2 nights in Aug 2025

8/10 Good

Sherin hassan

Traveled with family
The rooms are spacious, butare due for an upgrade specially the bathrooms. My family and I stayed for 3 nights, in which my room and bathroom were cleaned daily but my kids room and bathroom weren't at all, I even asked one of the cleaning staff that was cleaning one of the rooms near mine if rooms were everyday or every other day, to which she reply everyday, so I mentioned that the room my kids were staying in weren't cleaned and they still skipped it. Everything else was ok.
Stayed 3 nights in Aug 2025

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Isaac

Stayed 4 nights in Aug 2025

10/10 Excellent

Eduardo, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omir Andreu made a hige difference on my stay. He has great skills and awesome personality. Definitely I will be back and see him at the Bar.
Stayed 1 night in Aug 2025

8/10 Good

Miguel Angel

Liked: Cleanliness, staff & service
Property has no microwave in the whole hotel.. charge customers for parking kinda ridiculous
Stayed 5 nights in Aug 2025

6/10 Okay

Raynell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool area should stay open longer. No safes in the room.other than that the hotel is beautiful.and the employees are top notch.
Stayed 4 nights in Aug 2025

10/10 Excellent

Nerketa

Liked: Cleanliness, staff & service, property conditions & facilities
If you need a place to relax, I would definitely recommend. We enjoyed our time there, and the staff is amazing
Stayed 5 nights in Aug 2025

8/10 Good

Danielle M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only problem we had multiple times there is absolutely no one at the front desk. No presence at all. And it did become an issue at the end of our trip
Stayed 4 nights in Aug 2025

6/10 Okay

Danelle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I was very disappointed when i arrived and was told that i needed to pay an additional $100 per day plus another $180 for resort fees for a total of $680 over the price that I already paid. As result the check in in process took over an hour and a half when they finally decided to allow me to stay with a $200 incidental fee. This caused anxiety with my stay. I felt like i had to avoid staff. I had forgotten my room key and when I went to the desk they look at my info and made me wait while they went in the back a discussed it. Finally they issued the key. Upon check I got my receipt and noticed that they did charge the $180 resort fee so I will not be getting my incidental fee back. They told me that the $200 was a hold only. No one told me about the extra fees. The staff caused me to very be anxious during this process. I stayed there before and did not have this issue. It was very disappointing.
Stayed 5 nights in Aug 2025

6/10 Okay

Belma

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The property is beautiful but unfortunately some people who stay there throw trash everywhere and the poor workers are constantly cleaning up. One of the bartenders is racist the manager was notified however it felt like they did not take the matter seriously. Be careful in the lobby one of the vents from the ceiling is leaking and I fell hard on my knees. The original room I got smelled pretty bad the toilet was leaking and there is mold all over the shower. The front desk staff apologized and upgraded our room which was very nice.
Stayed 5 nights in Aug 2025

6/10 Okay

luis lima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My entire experience was amazing! People, places and staff amazing.
Stayed 5 nights in Aug 2025

10/10 Excellent

Audra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Beach !!
Stayed 5 nights in Aug 2025

6/10 Okay

Alexiss

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Aug 2025

10/10 Excellent

Christopher

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one thing i didn't like or appreciate was they put a $500 hold for incidentals and never once said anything about a resort fee being deducted from that hold. I feel very misled. Resort fees should be upfront. That is not an incidental!!
Stayed 5 nights in Aug 2025

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bee comfort was top tier.
Stayed 1 night in Jul 2025

6/10 Okay

Mackenzie

Traveled with group
Liked: Amenities, property conditions & facilities
Overall it was a beautiful hotel. My rooms TV and outlets didn’t work, though. Outdoor amenities are gorgeous. Rooms were a little dirty, dust and carpets weren’t clean. Staff was pleasant until the last day. There was confusion as to when my flight was taking off and I had checked out of my hotel the day earlier thinking that’s when my flight was. My flight wasn’t until the following day and I tried to get back in my room since I had already paid for it until 11am the following day. They said no you have to pay for another room. They were beating around the bush about me talking to the manager until I mentioned wanting corporates number. Magically my room was still available for me to get back into.
Stayed 3 nights in Aug 2025

4/10 Poor

Yolanda, Metuchen

Traveled with group
Disliked: Amenities
First Room smelled so bad and was ADA! Had to get moved and took hours then they charged me an upgrade charge per night for a better and cleaner room! Never could get Room service from phone had to go through other means. Bathrobe hook broken refrigerator leaking…..
Stayed 4 nights in Aug 2025

8/10 Good

Hadeel, Arlington

Liked: Cleanliness, staff & service, amenities
I expected more from a four star expensive hotel.
Stayed 3 nights in Aug 2025