Fairmont El San Juan Hotel

5.0 star property
Beachside resort with 4 outdoor pools

Choose dates to view prices

Photo gallery for Fairmont El San Juan Hotel

View from room
Creator video - submitted by Travel Lover Worldwide MFC
7 bars/lounges, lobby lounge, wine bar
Exterior
Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
6063 Isla Verde Avenue, Carolina, 00979
  • Place, Isla Verde Beach
    ‪5 min walk‬
  • Place, Carolina Beach
    ‪9 min walk‬
  • Place, Balneario de Carolina
    ‪17 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪4 min drive‬

Room options

Fairmont, Room, 2 Queen Beds, Patio

7.6 out of 10
Good
(31 reviews)
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(34 reviews)
  • 614 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed

8.4 out of 10
Very good
(108 reviews)
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds

8.0 out of 10
Very good
(69 reviews)
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

8.0 out of 10
Very good
(5 reviews)
  • 974 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

7.4 out of 10
Good
(6 reviews)
  • 1374 sq ft
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Fairmont, Room, 1 King Bed, Patio

7.4 out of 10
Good
(12 reviews)
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Terrace, Poolside

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Partial Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • 445 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(3 reviews)
  • 445 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Signature Room, 1 King Bed, Ocean View

  • 445 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Signature Room, 2 Queen Beds, Ocean View

  • 445 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

  • 974 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Bungalow, 1 King Bed, Terrace

9.0 out of 10
Wonderful
(6 reviews)
  • 351 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Balcony, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • 539 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Terrace, Beachside

  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

10.0 out of 10
Exceptional
(1 review)
  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Parlor, 1 King bed)

  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

Villa, 1 King Bed, Balcony, Poolside

8.0 out of 10
Very good
(3 reviews)
  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Poolside

10.0 out of 10
Exceptional
(2 reviews)
  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

  • 445 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible, Bathtub

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Balcony, Poolside

9.6 out of 10
Exceptional
(5 reviews)
  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Accessible, Ocean View

  • 445 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

  • 2051 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

  • Sleeps 6
  • 1 Queen Bed

About the neighborhood

Carolina

Located in Isla Verde within a 5-minute drive of The Mall of San Juan, Fairmont El San Juan Hotel is within a 10-minute drive of other popular sights such as Museo de Arte de Puerto Rico. This 388-room resort has 4 outdoor pools along with a full-service spa and a casino.

What's nearby

  • Isla Verde Beach - 5 min walk - 0.3 miles
  • Pine Grove Beach - 7 min walk - 0.4 miles
  • Carolina Beach - 9 min walk - 0.5 miles
  • Balneario de Carolina - 17 min walk - 0.9 miles
  • Castillo San Felipe del Morro - 14 min drive - 8.6 miles

Getting around

  • Domenech Station - 8 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 17 min drive

Restaurants

  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Chili's Grill & Bar - ‬2 min walk
  • ‪Karaya - ‬4 min walk
  • ‪Alelí Restaurant - ‬4 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬2 min walk

About this property

Fairmont El San Juan Hotel

Beachside resort with 4 outdoor pools
Fairmont El San Juan Hotel features a full-service spa, 4 outdoor pools, and a casino. Valet parking is available for USD 33.45 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a nightclub, a gym, and outdoor tennis courts.
Guests can expect to find free WiFi and 50-inch LED TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers and hair dryers. Espresso makers, free local calls, and safes are also available. Housekeeping is available on request.
4 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)
  • Limited onsite valet and self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Caña
  • Chandelier Bar
  • El Bistro
  • El San Juan Beach Club
  • Wine Bar

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square feet of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Shopping
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Elevator (42 inch wide door)
  • Grab bar in bathtub (24 inches high)
  • Grab bar in shower (36 inches high)
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1958
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation, per stay
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: 21 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 41.74 for adults and USD 20.33 for children
  • Secured self parking fee: USD 27.85 per day (in/out privileges)
  • Secured valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

Is free cancellation available at Fairmont El San Juan Hotel?

Fairmont El San Juan Hotel provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Fairmont El San Juan Hotel?

As of Jan 2, 2026, prices found for a 1-night stay for 2 adults at Fairmont El San Juan Hotel on Jan 4, 2026 start from $529.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Fairmont El San Juan Hotel?

This resort is situated in Isla Verde, just steps from Isla Verde Beach, and within a 10-minute walk of Carolina Beach and Pine Grove Beach. You'll also find Jose Miguel Agrelot Coliseum and Casino del Mar at La Concha Resort within a short drive.

Is parking available on site at Fairmont El San Juan Hotel?

Yes, secured valet parking is offered for USD 33.45 per day with in/out privileges.

Is there a spa available at Fairmont El San Juan Hotel?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Fairmont El San Juan Hotel feature a casino on the premises?

Yes, Fairmont El San Juan Hotel has a casino that's 15000 square feet and includes 14 gaming tables and 298 slot machines.

Is there an indoor pool at Fairmont El San Juan Hotel?

No, this resort doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at Fairmont El San Juan Hotel?

At this beachfront resort, there are many amenities for couples, including Champagne service and in-room massages in each guestroom with some featuring ocean views.

Are there hot tubs at Fairmont El San Juan Hotel?

No, but guests can enjoy a sauna at this resort.

Does Fairmont El San Juan Hotel have a restaurant with a breakfast menu?

Yes, Fairmont El San Juan Hotel has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Fairmont El San Juan Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at Fairmont El San Juan Hotel for a fee of USD 150 per accommodation, per stay. The property also provides food and water bowls.

Does Fairmont El San Juan Hotel have connecting rooms?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Fairmont El San Juan Hotel?

The closest major airport to Fairmont El San Juan Hotel is Luis Munoz Marin Intl. Airport (SJU), which is within a mile.

Are there rooms with balconies at Fairmont El San Juan Hotel?

Yes, some guestrooms at this resort offer either a furnished balcony or a deck where guests can enjoy ocean or garden views.

Does Fairmont El San Juan Hotel host weddings?

There are wedding services available at Fairmont El San Juan Hotel if that's in your vacation plans.

Fairmont El San Juan Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1263 out of 2081 reviews
Rating 8 - Good. 342 out of 2081 reviews
Rating 6 - Okay. 236 out of 2081 reviews
Rating 4 - Poor. 122 out of 2081 reviews
Rating 2 - Terrible. 118 out of 2081 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Dializ

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is overated ended up checking out the very next day. They def cater to Trump supporters. Stay away , racists!
Stayed 2 nights in Nov 2025

6/10 Okay

Ceaser

Traveled with partner
Disliked: Staff & service, property conditions & facilities
3rd shift front desk was rude and un helpful
Stayed 4 nights in Oct 2025

8/10 Good

Nichole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel with great customer service. They upgraded me, as my room was not ready when I arrived. I was there for my birthday and the hotel left a bottle of champagne and cake in my room, which was nice. Close to everything, I would go back there again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Brian

Stayed 1 night in Oct 2025

10/10 Excellent

Cynthia Deloris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Aug 2025

10/10 Excellent

Toni

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to celebrate my birthday and for a girls trip, everything was exceptional!! I definitely recommend and will be returning. Thanks for the memories.
Stayed 4 nights in Sep 2025

10/10 Excellent

Shuntee

Stayed 3 nights in Sep 2025

10/10 Excellent

Luis

Stayed 3 nights in Sep 2025

8/10 Good

Kori

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

Beth S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa great! Room outstanding.
Stayed 5 nights in Sep 2025

8/10 Good

Karla, West New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I was disappointed was that the casino was NOT available
Stayed 4 nights in Sep 2025

8/10 Good

Lyanne, Bronx

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't want to leave and ended up extending our stay. Staff were warm and welcoming from valet and the front desk to the bartenders, servers and attendants at the towels booth. We loved it!
Stayed 1 night in Sep 2025

10/10 Excellent

Patrick Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

TERRI E, AURORA

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel had issue with roof leaks throughout. There was a bad leak over our bed in the room.
Stayed 5 nights in Sep 2025

10/10 Excellent

Randolph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grands are beautiful
Stayed 4 nights in Sep 2025

6/10 Okay

Minervali

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was amazing and grounds were beautiful however, the room wasn’t clean, towels were stained, and room door had issues. My key card was rejected multiple times, then the lock broke I had to be moved to another room. When in the other room the door didn’t open I was trapped in room and had to call maintenance to open the door.
Stayed 4 nights in Sep 2025

10/10 Excellent

Nancy L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You don’t have to get out of the hotel to have fun. There are clubs, casino, shopping stores, Starbucks, 4 pools, hot tube, private beach, restaurants, gym, spa and more….. definitely will go back
Stayed 3 nights in Sep 2025

10/10 Excellent

CRISTINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk as amazing! Gave us an upgrade. Hotel very nice. Bars were great!
Stayed 4 nights in Sep 2025

6/10 Okay

Miguel

Stayed 2 nights in Sep 2025

10/10 Excellent

Maksim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2025

10/10 Excellent

Herminio

Stayed 4 nights in Sep 2025

6/10 Okay

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our room had a leak in ceiling of our Villa. Mind you this was an upgraded room. The ceiling was peeling and dropping debre on the ground. During the night I woke up to a wet floor. We were very disappointed. They moved us the next morning to another room and that was was 100% better. We liked the hotel, but the casino was closed and many of the shops and restaurants on site were closed.
Stayed 4 nights in Sep 2025

2/10 Terrible

Suhaine

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
1/5 Very unprofessional and disappointing experience. I arrived at 2pm to check in and was told I might get in early, and that I would receive a text when the room was ready. By 4:08pm (the official check-in time), I still hadn’t heard anything, so I called the hotel. The staff member who answered said my room wasn’t ready, didn’t know when it would be, and just told me I would get a text. At 5pm, I went to the hotel myself and was told my original room didn’t meet standards and they would give me another. When I asked why no one had called to let me know, the front desk clerk just shrugged. No communication, no professionalism, and no accounta
Stayed 1 night in Sep 2025

6/10 Okay

Susan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This is definitely not a 4 star hotel. Probably was at some point in the past but not anymore. We stayed on the 3rd floor of the villa property facing the pool. The room needed a major makeover. Table in the room only had one chair, the seam on the ottoman was busted open on the side, carpet was extremely dirty (we had to put towels down to walk on it), bathroom had cracked tiles in multiple spots, TV stand had a chip in the front, the light on the headboard didn't work, furniture needed to be wiped down of all the dust. The room generally had a dirty/icky feel to it and had been totally neglected for a while. On a good note, the staff were very nice and accommodating. Would not return to this property. Can't wait for the Ritz Carlton to reopen.
Stayed 4 nights in Sep 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Este Hotel es hermoso! Fui al concierto de Bad Bunny pero noe quize ir de Puerto Rico sin quedarme aqui. Lastimosamente solo me quede una. Cosa que me arrepiento! Lo recomiendo 10000% pero eso si, quedarse maa dias para disfrutar todo loq tienen.
Stayed 1 night in Sep 2025