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Recent guest reviews

Beautiful property. Spacious rooms. Staff was friendly & helpful. Convenient to airport & Old San Juan. Car rental available right across the street. Drinks/food are expensive on property but we expected that. We will definitely return.

Property is located close to airport. Staff is friendly and accommodating. Property located next to a beautiful beach. Loved the pools

Very nice property. Safe. Fun. Beach is right there

Property and staff are nice

I would never stay here or recommend anyone to stay here again. You will not get what you booked for. Restaurants are underwhelming. Service is rude and slow literally anywhere in this hotel. The room was dirty. I did not feel like I was on Vacation.

This was my first time to Puerto Rico with my boyfriend and some friends. We were in town for an Afro Beats festival. Thanks to the reviews I knew we were in the perfect location (walking distance) to many shops & local restaurants. Taxis were cheap only $5 per person. The resort was literally less than a 10 minute taxi drive to the airport which was very convenient as well. The staff from the point of checking in to checking out was phenomenal. There was a slight misunderstanding with our original booking but the guest services quickly corrected the mistake and even gave us a Hotel Credit. Very professional. The inside of the hotel is beautiful & the outside is even more breathtaking, multiple pools, views for the perfect IG and snap chat photos lol and just steps to the beach where you are greeted by hotel staff with beach chairs and umbrellas provided and beach side waiters to order food and drinks. I absolutely loved everything about this hotel and most definitely will be back. 5 stars!!!!

Amenities were awesome. Beach a bit small. Very close to airport but not an issue and very convenient. Drinks were great but food was so-so and overpriced.

The property is beautiful and the beach is nice. Though it is pretty crowded (in Feb. anyway) and a lot more kids than I expected. Though the hotel is great and has a lot of good food options, in general, I wouldn't recommend Puerto Rico to be honest. This hotel is VERY expensive when it comes to food and beverage. You are better off going to Mexico or if you are ok spending that kind of money-go to a nice Caribbean Island.

The beach is expansive and beautiful. The beach chairs were worn badly.

This was the worst vacation I have ever taken. It was so bad that I left a day early. Every restaurant except Il Sole was horrible. Meat Market had few steaks and the one I got I couldn't cut with a steak knife. Cana's menu was a lie. They had a Buffett for dinner... during COVID. I sat for 45 min at another before the waiter came over and told me that he wouldn't take my order for another HOUR! Every meal took 1 - 2.5 hrs to get our food. Needless to say, I lost weight, but was starving.I will never go back.

Young kids that worked towels and in beach were great

This Property is a one of a Kind. It is always up to par and the staff is excellent

We had just an okay stay. The property is pretty, the outside is lovely! The drinks are highly over priced and did not taste good! We stayed on the 3rd floor, balcony had a view of a wall, was very annoyed of that for how much money we paid to stay. Also I did not realize there was a night club in the hotel you could literally hear the music blasting all night long. That was really not my thing. Overall I would probably not stay here again.

We love the pool and beach areas. Staff is very helpful and friendly

Amazing property

Close to beach

Lo peor que he visitado en mi vida. Un hotel donde son más importantes las personas de la calle q sus propios huéspedes, no volvería nunca a este lugar

Hotel was very clean. Rooms were very spacious and clean. Property was well maintained. Great location. Near lots of restaurants. Located rightn on the beach which is perfect. Lots of pools to choose from. Food and drinks are over-priced though in my opinion.

Everything was fine. Casino was closed

6063 Isla Verde Avenue Carolina

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Casino

Located in Isla Verde, Fairmont El San Juan Hotel is within a 15-minute drive of popular attractions such as The Mall of San Juan and Museo de Arte de Puerto Rico. This 304-room, 5-star resort welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and a casino.


Dining

There are multiple options for onsite dining with 4 restaurants, including Cana by Juliana Gonzalez, which specializes in Caribbean cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

50-inch LED TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, espresso makers, and free newspapers are also available.


Property features

Fairmont El San Juan Hotel features a full-service spa, 4 outdoor pools, and a casino. Valet parking is available for USD 30 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a nightclub, a gym, and outdoor tennis courts.

Room options

Room, 1 King Bed, Partial Ocean View

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Accessible, Partial Ocean View

2 Queen Beds | Sleeps 4

Villa, 1 King Bed

1 King Bed | Sleeps 3

Villa, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Fairmont El San Juan Hotel

Everyone (29) Couples (13) Family (15)
5
Family

Beautiful property. Spacious rooms. Staff was friendly & helpful. Convenient to airport & Old San Juan. Car rental available right across the street. Drinks/food are expensive on property but we expected that. We will definitely return.

By on Jun 30, 2022

Review comment responded on Jul 1, 2022

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4
Family

Property is located close to airport. Staff is friendly and accommodating. Property located next to a beautiful beach. Loved the pools

By on Jun 21, 2022

Review comment responded on Jun 24, 2022

Thank you for taking the time to share key points. Look forward to your return!

5
Everyone

By on Jun 17, 2022

5
Partner Couples

Very nice property. Safe. Fun. Beach is right there

By on May 23, 2022

Review comment responded on Jul 1, 2022

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

3
Everyone

Property and staff are nice

By on May 12, 2022

Review comment responded on Jun 2, 2022

Thank you for your feedback - at your leisure we would love to hear what led you to your rating. At the ESJ we are always looking forward to guest feedback so we can continue to grow and improve.

1
Partner Couples

I would never stay here or recommend anyone to stay here again. You will not get what you booked for. Restaurants are underwhelming. Service is rude and slow literally anywhere in this hotel. The room was dirty. I did not feel like I was on Vacation.

By on Apr 13, 2022

Review comment responded on Apr 21, 2022

Thank you very much for taking the time to share your comments regarding your stay at the hotel. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff, room product and restaurants in order to prevent any future occurrence. Thank you again for sharing thus allowing us the opportunity to improve.

5
Partner Couples Friends

This was my first time to Puerto Rico with my boyfriend and some friends. We were in town for an Afro Beats festival. Thanks to the reviews I knew we were in the perfect location (walking distance) to many shops & local restaurants. Taxis were cheap only $5 per person. The resort was literally less than a 10 minute taxi drive to the airport which was very convenient as well. The staff from the point of checking in to checking out was phenomenal. There was a slight misunderstanding with our original booking but the guest services quickly corrected the mistake and even gave us a Hotel Credit. Very professional. The inside of the hotel is beautiful & the outside is even more breathtaking, multiple pools, views for the perfect IG and snap chat photos lol and just steps to the beach where you are greeted by hotel staff with beach chairs and umbrellas provided and beach side waiters to order food and drinks. I absolutely loved everything about this hotel and most definitely will be back. 5 stars!!!!

By on Mar 27, 2022

4
Family with small children

Amenities were awesome. Beach a bit small. Very close to airport but not an issue and very convenient. Drinks were great but food was so-so and overpriced.

By on Mar 20, 2022

4
Everyone

The property is beautiful and the beach is nice. Though it is pretty crowded (in Feb. anyway) and a lot more kids than I expected. Though the hotel is great and has a lot of good food options, in general, I wouldn't recommend Puerto Rico to be honest. This hotel is VERY expensive when it comes to food and beverage. You are better off going to Mexico or if you are ok spending that kind of money-go to a nice Caribbean Island.

By on Feb 28, 2022

4
Everyone

The beach is expansive and beautiful. The beach chairs were worn badly.

By on Feb 14, 2022

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