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Recent guest reviews

This property is very modern and hip. Definitely a party vibe at night by the bar and in the casino. The pool was warm and clean. The staff was friendly and helpful. The food on site was delicious. The breakfast cafe had the best overnight oats! The only downside for me was , I had my 4yo and it’s really not a kid friendly hotel . She made a friend by the pool so that helped BUT other than that it was not accommodating to kids. If you are looking for a water slide or a daily kids activity list - this is not the hotel. It’s beautiful for a girls trip or a romantic get a way.

I love the location and the amenities. My issues where the staff at front desk was rude and didnt know to explain the breakdown of my bill ( the females) miguel was excellent N pleasant to speak to. The waiters by the pool were awesome. And the tv in the room didnt have premium channel. And eating at the resort really expensive. You guys should have eating packages especially for what u charge to say there.

The hotel was beautiful…The staff was friendly would highly recommend this hotel and look forward to returning

View

Just bad

The guest check in associates need to be friendly and nice. They were not accommodating and they did not explain anything about the property, housekeeping or even what elevator to take to get to your room. I gave feedback to the manager on duty and it seemed like he really did not care and made excuses and put it back on me as it was my fault. The view is great however when you don’t have a staff that shows energy and just being friendly it does not matter.

Absolutely beautiful!!! Highly recommend 👌

Not crowded

I liked easy access to many shops and eateries. I didn’t like the lack of cleanliness and the noise levels in the hotel.

The property was very pretty. Felix Figueroa, the person who checked us in, was very friendly. The breakfast at the restaurant was very good. Our afternoon plans (April 25th) were cancelled by the vendor and it would have been great if there was a concierge person, especially since this was "a resort", to assist us with finding other activities. It would have also been good to have a stand containing pamphlets of local activities. In addition, we were not aware that we had to let the desk know that we wanted our room cleaned. We didn't find this out until our room was not cleaned on Tuesday and I spoke to the front desk. Other than a lack of resort activities, the hotel was a great place to stay.

Beautiful place- rooms very decent too. Great location, staff was friendly. Pools beautiful. No information given at check in, so kind of had to wander for ourselves to find things.

Very lively hotel - music playing in lobby, pool areas. If looking for a quiet hotel, this is not it. Staff attentive and friendly. Drinks are pricey, but good. Walkable to many area resultants. Traveled with children (10, 7), not a kids friendly hotel per se, but had a great stay.

There were empty cups and empty bear cans left around pool shrubs all during day with staff all around who could have picked up better.

Beautiful resort in a very touristy area. Lovely facilities, and however loud and party-ish the pool and lobby could get, the room was always quiet. The maid service was not amazing. Not sure what they did other than give us new towels every day...is that a product of short-staffing, I'm guessing? But the rest of the service we got was outstanding. We loved heading out an exploring PR every day, and then coming home for a relaxing jaunt in the pool an icy tropical drink. Beware prices! Coffee from the lobby is $8/cup. Across the street, it's $4. Drinks at the pool are $15. Really jacked up prices. So we learned to use them wisely. Overall a great experience.

Staff and service were phenomenal. Great location that provided everything needed.

The staff is friendly and service oriented! They get 5 stars!

I loved how everything was right there and the hotel it self so beautiful great housekeeping overall I would visit this place again

1077 Ashford Ave Condado San Juan

Hotel highlights

  • Walking distance to Condado Beach
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Casino

Located in Condado within a short walk of Condado Beach, La Concha Renaissance San Juan Resort is within 2 miles (3 km) of other popular sights such as Casino del Mar at La Concha Resort. This 483-room, 4-star resort welcomes business and leisure travelers with 3 outdoor pools, a casino, and 7 restaurants.


Dining

This resort is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11 AM.


Rooms

Guests can expect 37-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. IPod docks, coffee makers, and free long-distance calls are also standard.


Property features

Guests of La Concha Renaissance San Juan Resort have access to 3 outdoor pools, a casino, and a nightclub. Parking is available for USD 20 per day (USD 30 per day for valet parking), and there's also a bus station shuttle. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this beach resort include a 24-hour gym, 2 spa tubs, and free WiFi in public areas.

Room options

Suite, 1 Bedroom, Balcony, City View

1 King Bed | Sleeps 2

Room, 1 King Bed, Balcony, City View (Corner)

1 King Bed | Sleeps 2

Room, 1 King Bed, Ocean View, Tower

1 King Bed | Sleeps 2

Junior Suite, 1 King Bed, Ocean View, Tower

1 King Bed | Sleeps 2

Guest reviews for La Concha Renaissance San Juan Resort

Everyone (32) Couples (24) Family (23)
5
Family

This property is very modern and hip. Definitely a party vibe at night by the bar and in the casino. The pool was warm and clean. The staff was friendly and helpful. The food on site was delicious. The breakfast cafe had the best overnight oats! The only downside for me was , I had my 4yo and it’s really not a kid friendly hotel . She made a friend by the pool so that helped BUT other than that it was not accommodating to kids. If you are looking for a water slide or a daily kids activity list - this is not the hotel. It’s beautiful for a girls trip or a romantic get a way.

By on Sep 29, 2022

Review comment responded on Oct 2, 2022

Thank you for your feedback!

4
Everyone

I love the location and the amenities. My issues where the staff at front desk was rude and didnt know to explain the breakdown of my bill ( the females) miguel was excellent N pleasant to speak to. The waiters by the pool were awesome. And the tv in the room didnt have premium channel. And eating at the resort really expensive. You guys should have eating packages especially for what u charge to say there.

By on Sep 8, 2022

Review comment responded on Sep 8, 2022

Thank you for your feedback!

3
Everyone

By on Jul 2, 2022

5
Partner Couples

The hotel was beautiful…The staff was friendly would highly recommend this hotel and look forward to returning

By on Jun 29, 2022

Review comment responded on Jun 29, 2022

Thank you for your feedback!

5
Friends

View

By on Jun 4, 2022

Review comment responded on Jun 9, 2022

Thank you for your feedback!

1
Everyone

Just bad

By on May 22, 2022

Review comment responded on Jun 12, 2022

My apologies for the inconvenience. We will work hard to avoid this in the future. Thank you for letting us know!

2
Everyone

The guest check in associates need to be friendly and nice. They were not accommodating and they did not explain anything about the property, housekeeping or even what elevator to take to get to your room. I gave feedback to the manager on duty and it seemed like he really did not care and made excuses and put it back on me as it was my fault. The view is great however when you don’t have a staff that shows energy and just being friendly it does not matter.

By on May 17, 2022

Review comment responded on Jun 12, 2022

My apologies for the inconvenience. We will work hard to avoid this in the future. Thank you for letting us know!

5
Everyone

Absolutely beautiful!!! Highly recommend 👌

By on May 16, 2022

Review comment responded on May 17, 2022

Thank you for your feedback!

5
Partner Couples

Not crowded

By on May 15, 2022

Review comment responded on May 15, 2022

Thank you for your feedback!

3
Family

I liked easy access to many shops and eateries. I didn’t like the lack of cleanliness and the noise levels in the hotel.

By on May 7, 2022

Review comment responded on May 8, 2022

Thank you for your feedback!

La Concha Renaissance San Juan Resort

1077 Ashford Ave Condado, San Juan, 00907
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