Just average for how expensive it was
This was a beautiful hotel. The staff was very friendly and helpful. The hotel is located at a central area were you can walk to different restaurants and look area.
Beautiful property, the pools were clean and spacious and the hotel fooms were very comfortable.
I loved our.room,
The pool and beach area
Our ocean view was breathtaking in the day and serene by night!
On the beach
Pros: It was very pretty. Great pools. Helpful staff! Good location. Not far from airport. Cons: No coffee pot in bedrooms or no free coffee downstairs. Silly but no cup in bathroom for when you brush your teeth. Would definitely stay here again!!
Due to COVID there is a lack of staff. I was aware of this prior to going so I was trying to keep an open mind. Starting from the moment we pulled up, there was no bell hop. The staff sees us struggling to get all of our luggage in the door and instead of offering to help, they say simply you will need to move it. Check in took awhile. The room was great. I loved the view with the cabana rooms. I requested a king 5 months prior to the trip and was given two fulls. Not very convenient with a baby and husband. The tv was extremely difficult to use, the remote wouldn’t work and the replacement I requested did the same thing. The service to the rooms was terrible. No making the bed, just empty the trash and give fresh towels but no wash cloths. The positive side is that to hotel is beautiful, pools are great and warm. The food was delicious. The hotel is at a great location.
Not
For as much as they charge for a room, parking should be free, we had to pay for parking on a daily bases. We were also charged a resort fee which is ridiculous as the room in itself is not cheap. Parking and Amenities should be included.
We had a wonderful time at the hotel! My expectations were not high because of covid 19, but covid did not get in the way of our vacation. Of course some amenities were limited and they did enforce social distancing and mass on the property. I saw a lot of reviews that were complaining about mold and mildew in the room, when we first walked into our room I definitely smelled a mildew smell but the room itself was very clean. That smell comes from people leaving their balcony doors open on the oceanfront, common sense that that would happen. The surfaces and faucets and handles you could tell were very clean. The room did need some maintenance like light bulbs, but the lighting was great with lamps at night. I would definitely go again, it was in the perfect area! Walking distance to la placita and condado shopping and restaurants. Taxis were always available out front.
Center of the strip
It’s a very nice place to take a vacation and relax.But it’s hard to get in contact with the front desk also I was put in a room that I didn’t book
Great city view, prime location
Ocean cabana room was amazing!!! Pool and casino were awesome and everything is very sanitary. My biggest issue was during my 5 night stay my room was never cleaned, just some fresh towels every other day. Room service must be extremely short staffed.
Spectacular Views of the ocean. Outside restaurants in walking distance
Located in Condado within a short walk of Casino del Mar at La Concha Resort, San Juan Marriott Resort and Stellaris Casino is within a mile (2 km) of other popular sights such as Condado Beach. This 527-room, 4.5-star resort has 2 outdoor pools along with a full-service spa and a casino.
Enjoy a leisurely bite to eat at Gingambo, the resort's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11:30 AM.
All 527 soundproofed rooms feature balconies, refrigerators, and coffee makers. 47-inch Smart TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards. Weekly housekeeping is available.
San Juan Marriott Resort and Stellaris Casino features a full-service spa, 2 outdoor pools, and a casino. Valet parking is available for USD 25.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include a children's pool, a 24-hour fitness center, and a spa tub.
Just average for how expensive it was
This was a beautiful hotel. The staff was very friendly and helpful. The hotel is located at a central area were you can walk to different restaurants and look area.
Beautiful property, the pools were clean and spacious and the hotel fooms were very comfortable.
Good afternoon! Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.
I loved our.room,
Good Morning! Thank you for your feedback and for making us your favorite place. Looking forward to see you back again in our little paradise.
The pool and beach area
Good afternoon! Thank you for your feedback. Looking forward to see you back again in our little paradise.
Our ocean view was breathtaking in the day and serene by night!
Good afternoon! Thank you for your feedback. What do you think can make us a 5 instead of a 4? Looking forward to see you back again in our little paradise.
On the beach
Good afternoon! Thank you for your feedback. Looking forward to see you back again in our little paradise.
Pros: It was very pretty. Great pools. Helpful staff! Good location. Not far from airport. Cons: No coffee pot in bedrooms or no free coffee downstairs. Silly but no cup in bathroom for when you brush your teeth. Would definitely stay here again!!
Good afternoon! Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. We will be sharing this information with the different departments to make it better.
Due to COVID there is a lack of staff. I was aware of this prior to going so I was trying to keep an open mind. Starting from the moment we pulled up, there was no bell hop. The staff sees us struggling to get all of our luggage in the door and instead of offering to help, they say simply you will need to move it. Check in took awhile. The room was great. I loved the view with the cabana rooms. I requested a king 5 months prior to the trip and was given two fulls. Not very convenient with a baby and husband. The tv was extremely difficult to use, the remote wouldn’t work and the replacement I requested did the same thing. The service to the rooms was terrible. No making the bed, just empty the trash and give fresh towels but no wash cloths. The positive side is that to hotel is beautiful, pools are great and warm. The food was delicious. The hotel is at a great location.
Good afternoon! Your feedback is very important to us. We apologize any inconvenience you have encounter. Thank you for taking out of your time to share this detail with us. We will be working with the different departments to make a better experience for the future.
Good afternoon! Your feedback is very important to us. Thank you for taking out of your time to rate us. If is not too much trouble it will be helpful if you can let us know what drive you to give us a 1 on the rating so we can do it better.
Good afternoon! Thank you for your feedback. Looking forward to see you back again in our little paradise.