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Recent guest reviews

The hotel is beautiful and its location is perfect. The things that upset were all the noise inside the hotel at night and I also had a hoodie stolen from my room, which I’ve been told is uncommon there, but I just happen to get unlucky with the housekeeper I guess…

Great location friendly staff

Nothing

This is not a four star hotel at all. Just by walking in the lobby you can see how dated the establishment is. There is no fridge in the rooms and is only available for a fee. There are no towels for the pool, we had to ask for new towels everyday cause they don’t clean the room until your 5th day there. They would only give us one towel each everyday. For what we paid for this place, it didn’t live up to the price tag at all. The only good thing about this hotel was the location, but I’m sure there are many other hotels in the old San Juan area in the same price range with an overall better value.

Room wasn’t ready for check -in ...coffee maker but no coffee..

Friendly staff, but rooms are dirty and outdated.

The boutique hotel is in a great location where you can easily explore all of Old San Juan. Our room was spacious, the bed & roll away bed was comfortable (the sofa bed not so much). Our room overlooked the dock and was nice to sit and watch the city come to life. The staff is very friendly and accommodating and our visit was quite pleasant. The only downside was the pool and hot tub area are much smaller than the photos show and both were cold.

Perfect location!

Beautiful hotel very clean

The breakfast and staff were great, plus it was in an excellent location.

I enjoyed that the pool stayed open till 11. My children loved being able to swim late and it’s on the roof top. A beautiful view and nice breeze. Room service and cleaning is up to you. Thank god for the Walgreens downstairs ! Breakfast was delicious, but get there early or you’ll wait forever. The staff was friendly . The rooms have just the basics, no microwave or fridge, so if you go out to eat, just leave your leftovers.

No vending machines. Requested a refrigerator and never got one. Cleaned the room and didn’t put toilet paper. The pool was dirty. Door said only 8 people allowed and it was a like a party.

Great location in the old city. Wonderful views. Great service. We stayed here during the covid crisis. They had sanitized everything and took temperatures of all entering the building. We got lucky and were given a junior suite which was HUGE!!!

100 Brumbaugh Street San Juan

Hotel highlights

  • Walking distance to Port of San Juan and San Juan Gate
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Old San Juan, Sheraton Old San Juan Hotel is next to popular attractions like Pier 3 and Port of San Juan. This 240-room, 4-star hotel has an outdoor pool along with a 24-hour health club and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

All 240 rooms feature coffee makers, free local calls, and laptop-compatible safes. 42-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. In-room massages are available, and other amenities include ironing boards and desks. Housekeeping is available once per stay.


Property features

At Sheraton Old San Juan Hotel, guests enjoy an outdoor pool, a 24-hour health club, and a spa tub. Valet parking is available for USD 25.65 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and tours or tickets. Additional amenities include free WiFi in public areas, a conference center, and a computer station.

Room options

Deluxe Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Traditional Room, 1 King Bed, Non Smoking, No View

1 King Bed | Sleeps 2

Junior Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 3

City Suite, 1 Bedroom, Non Smoking, City View

2 Double Beds | Sleeps 4

Guest reviews for Sheraton Old San Juan Hotel

Everyone (45) Couples (15) Family (22)
3
Everyone

The hotel is beautiful and its location is perfect. The things that upset were all the noise inside the hotel at night and I also had a hoodie stolen from my room, which I’ve been told is uncommon there, but I just happen to get unlucky with the housekeeper I guess…

By on Jul 15, 2021

5
Partner Couples

Great location friendly staff

By on Jun 18, 2021

4
Everyone

By on Jun 10, 2021

1
Family

Nothing

By on May 3, 2021

2
Family

This is not a four star hotel at all. Just by walking in the lobby you can see how dated the establishment is. There is no fridge in the rooms and is only available for a fee. There are no towels for the pool, we had to ask for new towels everyday cause they don’t clean the room until your 5th day there. They would only give us one towel each everyday. For what we paid for this place, it didn’t live up to the price tag at all. The only good thing about this hotel was the location, but I’m sure there are many other hotels in the old San Juan area in the same price range with an overall better value.

By on Apr 27, 2021

3
Family

Room wasn’t ready for check -in ...coffee maker but no coffee..

By on Apr 25, 2021

Review comment responded on Apr 25, 2021

Apologize for any inconvenience! Coffee amenities are available as required by guest. Apologize for room no been ready!

2
Partner Couples

Friendly staff, but rooms are dirty and outdated.

By on Apr 15, 2021

5
Family with small children

The boutique hotel is in a great location where you can easily explore all of Old San Juan. Our room was spacious, the bed & roll away bed was comfortable (the sofa bed not so much). Our room overlooked the dock and was nice to sit and watch the city come to life. The staff is very friendly and accommodating and our visit was quite pleasant. The only downside was the pool and hot tub area are much smaller than the photos show and both were cold.

By on Apr 13, 2021

5
Family with small children

Perfect location!

By on Apr 12, 2021

4
Partner Couples

Beautiful hotel very clean

By on Apr 2, 2021

Sheraton Old San Juan Hotel

100 Brumbaugh Street, San Juan, 00901
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