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Sheraton Old San Juan Hotel

4.0 out of 5.0

Recent guest reviews

I can’t say enough about this place, clean, my room was amazing, so comfy!!! Pedro was GREAT!!! Always willing to help, very polite, he really made my trip!!

Did not stay due to the hurricane there is nothing more to say.!!! These surveys should not be computer generated

My family stayed during the worst disaster in Puerto Rico’s recent history. The hotel staff took great care of us and provided us with the best treats you could ever have if you are experiencing a disastrous category 4 hurricane. They were prepared for the emergency at hand.

It was wonderful. Beautiful area with plenty to see.

The hotel was near places walking distance and free tram service around old Juan

It is always great to be in a new location. This hotel is very accessible to all of Viejo San Juan via foot. Two of the higher ranked restaurants specializing in Puerto Rican cuisine were very nearby. The food was amazing but not sure why I had abdominal pains the next day. All historical sites were close. The hotel staff were generally very helpful and happy. Manuel the bellhop was everything, gentle Caribbean and always with a welcoming smile. Housekeeping was good but there were a couple issues, particularly with an odd, urine like odor in the hallway. The staff corrected it soon after it was reportedand continued the next morning. As a habit now, I always check the actual pillows and mattresses before using.

Close to great restaurants and nice bars, great to walk and see the city.

The location was good. Nice staff. Hotel felt worn and dated. Had issues with broken locks, running toilet and non functioning coffee machine. Tried three different rooms before giving up. Staff remained friendly and helpful, but it was very frustrating for us.

Nive hotel, but be aware there is no microwave or mini fridge in the room. If you request one it is 10 each per day.

I LOVE this hotel! They accommodated my early check in and held my luggage so I could explore the area until my room was ready. The staff is top notch! I love the location. I highly recommend this hotel! I will be returning!

The staff are very rude and very sketchy. I say this for i was being forced to use the taxi service and lets face it. There were no set rate and unnecessary roads taking it longer to get to your destination for the very expensive ride. Buyer be aware

No parking facilities. Hotel will charge an additional deposit of $50.00. Surprise!!!

The hotel was in an excellent location for Old San Juan.

Enjoyed my stay will stay again. Thank you

Scenic location on the harbor, walking distance to fort, museums, amazing restaurants! FRIENDLY, welcoming people--a wonderful hotel in old San Juan! Thank you for making my trip so memorable!

We were only there overnight but the experience was extraordinary.

We stayed before and after our cruise at this hotel. Great staff and very clean facilities. Love the bacon cheeseburger at the hotel restaurant - best I've had in a long time. Location is very convenient to pier 4 and to Old San Juan for shopping and dining. Only complaint I have is the queen size bed is really more of a twin if you get the rooms advertised as having two queen beds.

Hotel has a nice location in the old town. As SPG Gold Member , when you check in, use the normal line, not the special for Gold Member, as they serve only the normal line, had to change line to get served for check in. Expect not to much from room service, I was the whole day out , I did not had any sing of not disturbing, when I came back late in evening, no new towels, no new shampoo and bed was even not done, so do not expect that your room is done. Never have seen that before. Hotel Restaurant Bar, very nice and good service.

We stayed for 3 nights after we got off a cruise. Everything was fantastic and the location could not have been better!

Great decore in the room and hotel. I loved that my room smelled clean not like a dirty rug! The staff was so great! They made the stay even better! FYI: best oatmeal I ever had!

100 Brumbaugh Street San Juan

Hotel highlights

  • Walking distance to La Fortaleza - Palacio de Santa Catalina and San Juan Cathedral
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in San Juan Antiguo, Sheraton Old San Juan Hotel is next to popular attractions like Pier 3 and Port of San Juan. This 240-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour health club. Centrally located in San Juan, the hotel is also a short walk from Pier 4 and Pier 1.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11 AM.


Rooms

All 240 air-conditioned rooms feature coffee makers, laptop-compatible safes, and phones. Guests can expect 42-inch LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. In-room massages are available, and other amenities include ironing boards and desks.


Property features

Guests staying at Sheraton Old San Juan Hotel enjoy an outdoor pool, a 24-hour health club, and a spa tub. Valet parking is offered for USD 25.65 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 10 meeting rooms, and a conference center.

Room options

Junior Suite

King 1 | Sleeps 3

Suite, 1 Bedroom

Full 2 | Sleeps 4

Suite, 1 King Bed

King 1 | Sleeps 3

Room, Accessible

Full 2 | Sleeps 4

Guest reviews for Sheraton Old San Juan Hotel

Everyone (42) Couples (228) Business (17) Family (89) Other (33) Friends (53)
5

top notch

Everyone

I can’t say enough about this place, clean, my room was amazing, so comfy!!! Pedro was GREAT!!! Always willing to help, very polite, he really made my trip!!

By on Feb 26, 2018

2

no stay

Everyone

Did not stay due to the hurricane there is nothing more to say.!!! These surveys should not be computer generated

By , from New York on Sep 30, 2017

5

they treated us with great service & hospitality

Everyone

My family stayed during the worst disaster in Puerto Rico’s recent history. The hotel staff took great care of us and provided us with the best treats you could ever have if you are experiencing a disastrous category 4 hurricane. They were prepared for the emergency at hand.

By , from North Carolina on Sep 28, 2017

5
Everyone

It was wonderful. Beautiful area with plenty to see.

By , from New Jersey on Aug 27, 2017

4

hotel around everything

Everyone

The hotel was near places walking distance and free tram service around old Juan

By on Aug 12, 2017

3

interesting place

Everyone

It is always great to be in a new location. This hotel is very accessible to all of Viejo San Juan via foot. Two of the higher ranked restaurants specializing in Puerto Rican cuisine were very nearby. The food was amazing but not sure why I had abdominal pains the next day. All historical sites were close. The hotel staff were generally very helpful and happy. Manuel the bellhop was everything, gentle Caribbean and always with a welcoming smile. Housekeeping was good but there were a couple issues, particularly with an odd, urine like odor in the hallway. The staff corrected it soon after it was reportedand continued the next morning. As a habit now, I always check the actual pillows and mattresses before using.

By , from USA on Aug 7, 2017

5

nice hotel in town

Everyone

Close to great restaurants and nice bars, great to walk and see the city.

By on Jul 22, 2017

3

nice staff but older hotel

Everyone

The location was good. Nice staff. Hotel felt worn and dated. Had issues with broken locks, running toilet and non functioning coffee machine. Tried three different rooms before giving up. Staff remained friendly and helpful, but it was very frustrating for us.

By , from Austin, TX on Jul 15, 2017

3

ok hotel

Everyone

Nive hotel, but be aware there is no microwave or mini fridge in the room. If you request one it is 10 each per day.

By , from Bronx, NY on Jul 13, 2017

5

another amazing stay!

Everyone

I LOVE this hotel! They accommodated my early check in and held my luggage so I could explore the area until my room was ready. The staff is top notch! I love the location. I highly recommend this hotel! I will be returning!

By , from New York on Jun 30, 2017