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Best Western Plus Condado Palm Inn & Suites

3.0 out of 5.0

Recent guest reviews

Very helpful staff easy check in. Clean & Comfortable room. Good food options in the hotel

Simple but comfortable, with a nice continental breakfast in the morning. The balcony was terrifyingly small and sloped- intimidating when you're on the 11th floor. Excellent heated pool and hot tub! In the middle of everything, but I thought the beach was kind of boring.

Staff was great. We would definitely return. Great location.

The room was modern and very clean. The location of the hotel is excellent. It is close to the public beach and there are many shops/restaurants in the neighborhood. It is also only minutes away (by taxi) from the cruise ship terminals. The staff was excellent but there was always a considerable line at the front desk. The elevators were also very busy; we took this as a hint to use the stairs and get some exercise. But, that may not be an option for all travelers. The pool and hot tub are nice but small for the volume of guests at the hotel. Overall, we had a very pleasant stay and would return to the hotel in the future.

Staff was awesome. Loved the hot tub. Will absolute recommend hotel

Staff was very professional and kind. Was very impressed with service and staff.

Very nice! Stayed here a few times over the years, great location, friendly staff. Casual and cool vibe and will stay again I am sure.

If you’re looking for a good location - this is situated well. Lobby is clean and staff is nice .. but the room is dirty, loud and smells. Sheets had random stains on them and carpet is extremely sticky. My room was above the restaurant below so it smelled like spices which irritated my eyes throughout the day/night. Overall- way overpriced for what you’re getting . Bathroom was also dirty

Nice to have Walgreens close by, and very good places yo eat

Spacious room, clean, confortable beds. I would change the breakfast variety. And outside color of the hotel

The room we stayed in the 1st night was nice. Then we came back for 2 more nights and that room had black mold above the toilet. I alerted the staff & maintenance just came & wiped the black mold. The next morning, the mold was back & very visible. As I checked out I quietly informed the front desk that the mold was again present. I checked out because My children & I weren't going to stay in a room with mold & the hotel was completely booked.

This place and the location is perfect for singles, couples and families. My family and I have stayed here before and enjoyed it. The breakfast even though a bit redundant is excellent (minus boiled eggs especially on Mother's Day) compared to many places we've stayed in Puerto Rico. We had one major issue this stay however management will hopefully offer some accommodations for the next trip in June 2017. We checked out of they Hyatt, Bayamon just to be here cause it is amazing. You are close to a lot of nice places, great food and fun fun fun within walking distance.

Best Western was walking distance from the beach, on condado street was literally everything. From an amazing sushi restaurant til nice pubs and bars.

Great place to stay at a reasonable price great location.

We got to the hotel not hard to find . Booked this bc it was in the main area . It has cvs and walgreen across the street, as well as it was across from the marriot casino . The parking lot was tricky to find. The area was good . The police are on the corners as well . When we got greeted the staff was nice . One girl was extremely sweet and helpful. Though we had so many problems with the room that delayed us going out. 1st our balcony door didn't lock. Maintenance eventually came up , then had to get tools and come back to fix it , we sat there over an hr in half waiting and decided to leave to go out. We had ac issues . The ac was not getting cool enough . The girl that answered was so sweet offered to move us to another room , change rooms the next day but we had everything unpacked and it was an inconvenience to change rooms . They offered to call Orbitz to get a discount back for our stay which we never got , they also did bring us up a fan. The last day we lost our car rental key , as we called the front deck many times and went down to ask if they found a key they said no. We sat waiting 2 hrs unloading our luggage back in the room to find the key and searching . We called a tow truck . Which after 2 hrs as we were suppose to already board the cruise the tow truck came and the girl at the deck goes is this your key . We did not use the car since day before so the key had if of been misplaced prior in the hotel and found. The room had fruit loops behind the bed.

Good, we always stay there. Good price. Rooms updated. Staff pleasant.

all facility very good! Recomended this hotel 100%. Excellent location.

The experience was relaxation, The hotel is well located close to the beach and the well known Condado Area. Fantastic!

Shower broken. I asked for fresh towels - never got them. Worst hotel stay I ever had.

Nice stay for the night great value and close to beach

55 Condado Avenue San Juan

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Outdoor pool

Best Western Plus Condado Palm Inn & Suites places you within a 10-minute stroll of popular attractions such as Parque La Ventana al Mar and Condado Beach. This 3-star hotel welcomes guests with 151 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. It's in central Condado and also close to Plaza del Mercado and Museo de Arte de Puerto Rico.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

Best Western Plus Condado Palm Inn & Suites's 151 air-conditioned rooms provide balconies, iPod docks, and microwaves. 37-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free newspapers.


Property features

At Best Western Plus Condado Palm Inn & Suites, guests enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Self parking is available for USD 16 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Queen 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking, Ocean View

King 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Partial Ocean View

King 1 | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Guest reviews for Best Western Plus Condado Palm Inn & Suites

Everyone (34) Couples (14) Business (3) Students (1) Family (14) Friends (4) Other (4)
5
Everyone

Very helpful staff easy check in. Clean & Comfortable room. Good food options in the hotel

By , from Florida on May 22, 2018

Review comment responded on May 22, 2018

HI Daryl, We are delighted that you enjoyed the service provided by our Front Desk Staff. As you mention, we have to dining options on property. Ropa Vieja, a vibrant Puerto Rican and Cuban Cuisine Restaurant, and Nestle Toll House Café. We look forward to your next visit. Henry Neumann General Manager

4
Everyone

Simple but comfortable, with a nice continental breakfast in the morning. The balcony was terrifyingly small and sloped- intimidating when you're on the 11th floor. Excellent heated pool and hot tub! In the middle of everything, but I thought the beach was kind of boring.

By , from Virginia on May 21, 2018

5
Everyone

Staff was great. We would definitely return. Great location.

By on May 8, 2018

Review comment responded on May 10, 2018

We look forward to your next visit!! Henry Neumann, GM

4
Everyone

The room was modern and very clean. The location of the hotel is excellent. It is close to the public beach and there are many shops/restaurants in the neighborhood. It is also only minutes away (by taxi) from the cruise ship terminals. The staff was excellent but there was always a considerable line at the front desk. The elevators were also very busy; we took this as a hint to use the stairs and get some exercise. But, that may not be an option for all travelers. The pool and hot tub are nice but small for the volume of guests at the hotel. Overall, we had a very pleasant stay and would return to the hotel in the future.

By on Apr 9, 2018

Review comment responded on Apr 10, 2018

Hi T, Thank you for staying with us and taking the time to review the property. Our staff takes a lot of pride in making every stay excellent. We look forward to your next visit!! Henry Neumann General Manager

5
Everyone

Staff was awesome. Loved the hot tub. Will absolute recommend hotel

By on Mar 24, 2018

Review comment responded on Mar 26, 2018

Thank you for recommending us!! The Hot Tub has been a huge hit!! Henry Neumann General Manager

5
Everyone

Staff was very professional and kind. Was very impressed with service and staff.

By on Mar 20, 2018

Review comment responded on Mar 21, 2018

Thank you for the wonderful review. We are delighted that you enjoyed the service provided by the staff. Henry Neumann General Manager

5
Everyone

Very nice! Stayed here a few times over the years, great location, friendly staff. Casual and cool vibe and will stay again I am sure.

By on Mar 19, 2018

Review comment responded on Mar 21, 2018

Thank you for making your hotel in Puerto Rico!! We look forward to your next visit!! Henry Neumann General Manager

1

location great- hotel not so great

Everyone

If you’re looking for a good location - this is situated well. Lobby is clean and staff is nice .. but the room is dirty, loud and smells. Sheets had random stains on them and carpet is extremely sticky. My room was above the restaurant below so it smelled like spices which irritated my eyes throughout the day/night. Overall- way overpriced for what you’re getting . Bathroom was also dirty

By on Mar 14, 2018

Review comment responded on Mar 19, 2018

We appreciate your feedback. Thank you,

5

nice hotel, close to beach

Everyone

Nice to have Walgreens close by, and very good places yo eat

By , from Jacksonville, FL on Aug 23, 2017

Review comment responded on Aug 25, 2017

Saludos Titi, Glad that you enjoyed the stay and our location!! Hope to see you again!! Henry Neumann, GM

4
Everyone

Spacious room, clean, confortable beds. I would change the breakfast variety. And outside color of the hotel

By on Aug 18, 2017

Review comment responded on Aug 21, 2017

Thank you for staying with us. We are glad that you enjoyed the stay. Siempre a la orden, Henry Neumann General Manager