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Recent guest reviews

The property is no longer what it used to be years ago. Its age, is definitely visible from inside and out side. The staff however, are doing a wonderful job to keep the place functioning and helping to make the guest experience as comfortable as possible.

perfectly located right next to the beach and all restaurants, stores and bars clean smoke free and great customer service

Nice hotel , only thing that was wrong they were out of face towels two days in a row

Great customer care and very good amenities

I loved

I like that it was a block from the beach.

The pool is small, but the others amenities are walking distance or very near . Everything is accessible. Wish the breakfast wasn’t frozen, I know is because of the Covid, but I hope they get back to serve fresh breakfast. No blow dryer in the room, but there were small fridge, coffee maker , iron board and microwave .

Overall the stay wasn't bad. We had the suite which has a great view and is a nice size. The bathroom/shower could definitely use some upgrades but not a big issue. The main issue with my room was the water temperature and pressure. The entire stay I had no hot water so me and my wife had to take cold showers. The pressure was low as well so it was hard to even take a cold shower. Said something to the front desk but nothing was ever done. Seems to be a bigger issue as most guest we talked to were having similar issue.

Very nice property. Excellent location near beach and restaurants. Friendly helpful staff.

Excellent location for a beach getaway. A lot of nice restaurants and bar in the area as well with in walking distance

The hotel was ok if you’re looking for an average location to stay with a pool (4ft pool), jacuzzi and close to the beach. NOT a place to go for the boujee folk. The beach was a 2 minute walk. The breakfast is Jimmy Dean frozen breakfasts or microwaveable oatmeal. The coffee shop downstairs is ok for an emergency pit stop. It seems as if the bakery items are refrigerated and not fresh daily as we’d expect a bakery to be. For pool access, you have to sign up and you can only sign up once a day. They give everyone 2 hours and if they’re not at their MAX capacity, they’ll allow you to stay longer. I love the beach so it wasn’t a big deal. You can entertain yourself if you take a walk and there are some cool spots to eat and have drinks at. It’s a 25 minute drive to old San Juan. It’s about 15-20 min from SJU Airport. I rented a car and paid $16.96 daily to park. But i was happy i did because i got to explore a little. I ended up going to Luquillo beach which has a strip of restaurants and a few gift shops.

San Juan is on lockdown they didn’t modify my reservation the keep My money. I move the trip to January 18. No chance. Being there more the 10 times. I don’t get it. I’m not canceling just moving it

Amazing resort. Only bad thing Covid closed pool area

55 Condado Avenue San Juan

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located in Condado, Best Western Plus Condado Palm Inn & Suites is within a 5-minute walk of Casino del Mar at La Concha Resort and within 15 minutes of other popular attractions like Parque La Ventana al Mar. This 151-room, 3-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.


Rooms

All 151 rooms feature iPod docks, microwaves, and refrigerators. 37-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are also available.


Property features

At Best Western Plus Condado Palm Inn & Suites, guests enjoy an outdoor pool, a 24-hour gym, and a spa tub. Self parking is offered for USD 15.00 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Premium Room, 2 Queen Beds, Non Smoking, Partial Ocean View

2 Queen Beds | Sleeps 4

Premium Room, 2 Queen Beds, Non Smoking, City View

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Condado Palm Inn & Suites

Everyone (33) Couples (11) Family (14)
4
Everyone

The property is no longer what it used to be years ago. Its age, is definitely visible from inside and out side. The staff however, are doing a wonderful job to keep the place functioning and helping to make the guest experience as comfortable as possible.

By on Oct 19, 2021

Review comment responded on Oct 19, 2021

Hi Shelleman, Thank you for staying with us and taking the time to review the property. We are delighted you enjoyed the service provided by our team. We are using the low season to upgrade our room product for your future enjoyment. The Premium Rooms are newly renovated rooms. We look forward to your next visit. Henry Neumann, GM

5
Family Family with small children Friends

perfectly located right next to the beach and all restaurants, stores and bars clean smoke free and great customer service

By on Oct 11, 2021

Review comment responded on Oct 11, 2021

Gracias Edwin!! Quedamos a la orden, Henry Neumann, GM

5
Partner Couples

Nice hotel , only thing that was wrong they were out of face towels two days in a row

By on Sep 28, 2021

Review comment responded on Sep 28, 2021

Thank you Loretta!! I will look into the face towel situation. Henry Neumann, GM

5
Partner Couples

Great customer care and very good amenities

By on Aug 16, 2021

Review comment responded on Aug 16, 2021

Thank you!! We look forward to your next visit!! Henry Neumann, GM

5
Family with small children

I loved

By on Aug 13, 2021

Review comment responded on Aug 13, 2021

Thank you!! Siempre a la orden, Henry Neumann, GM

3
Family

I like that it was a block from the beach.

By on Aug 13, 2021

Review comment responded on Aug 13, 2021

Thank you for staying with us. Please let me know if there is anything that we may assist you with. Thank you, Henry Neumann, GM

4
Family

The pool is small, but the others amenities are walking distance or very near . Everything is accessible. Wish the breakfast wasn’t frozen, I know is because of the Covid, but I hope they get back to serve fresh breakfast. No blow dryer in the room, but there were small fridge, coffee maker , iron board and microwave .

By on Jul 3, 2021

Review comment responded on Jul 5, 2021

Thank you for staying with us and taking the time to provide feedback. Our buffet breakfast reopens on July 6th at a price of $12.95 per person. Thank you, Henry Neumann. GM

5
Everyone

By on Jul 1, 2021

3
Everyone

By on Jun 9, 2021

Review comment responded on Jun 23, 2021

Thank you for staying with us. Henry Neumann, GM

5
Everyone

By on Jun 6, 2021

Review comment responded on Jun 23, 2021

Thank you for the five star rating!! Henry Neumann, GM

Best Western Plus Condado Palm Inn & Suites

55 Condado Avenue, San Juan, 00908
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