CasaBlanca Hotel

Friendly, and attentive staff! We will definitely book again, lovely room views!

Was clean and pretty. The staff was very kind and the check in was pretty easy.

I spent a night at this lovely hotel in old san juan and found one MAJOR flaw. The bathroom was not cleaned. There was HAIR all over the shower wall, the soap tray, and the toilet. I immediately brought this to the attention of the front desk and the young lady and man did their best to rectify the problem. There were no other rooms available; therefore, the individuals at the front desk came upstairs and quickly cleaned up the mess in the bathroom. Besides that the bed was comfy and checkout was quick. The rooftop view and personal tubs are nice.

Location was great, the rooftop was amazing to chill at nights...if the only had sometype of service maybe washer and dryer. Will be a plus. Not a deal breaker just a plus. Overall it was a very good decision to stay there.

The hotel's location/service overall was great, close to everything and near many local great restaurants. We arrived at check-in and the reception was good, until they showed us our room. It was the 1st room to the left after the sliding doors, which was too close the main dining room, which served great breakfast every day! Also, the room seemed to be close to the utility room, as every morning we had to hear the conversations of the ladies who service the rooms daily. The room definitely needs a mirror/iron, mainly for the ladies to get ready, as the only mirror was in the bathroom, which can be a bit challenging when getting ready for an event. The room needed a closet, as we had to hang our gowns for the event by the window with a small plastic hook provided by the hotel service. Overall, service was great, location was great, but room needs a bit of essentials. We would definitely stay there again.

The decor and friendliness of the staff is exceptional!

Very nice location. Plenty of shopping and dining to choose from. Easy walk to almost everywhere!

Absolutely love this hotel - have been here several times over the past few years and it only gets better and better! Exceptional service - friendly and efficient. Price is affordable - location cannot be beat. Don’t miss out on this boutique hotel!

Wonderful decor, great breakfasts, cleanliness, attentiveness, and the top deck lounge area are all great assets.

The decor upon entry gets you thinking this hotel is very eclectic and funky. Unfortunately this only gets them so far. I haven't had a negative review from a recent 7 week 3 country tour till my last night at the Casablanca. We are not fussy people. Went without electricity for 9 months at a small casita we own on the west side of PR. Unfortunately, the Casablanca doesn't live up to the previous reviews. Elevator still not working, night manager seemed to be in a funk when arriving just before midnight. In the morning wanted a coffee and didn't even attempt the crazy little machine in the room. Went to the restaurant of sorts where one other couple was and received 2 very small, tiny cups of potted coffee. When leaving he said that would be 4.67. Ok, go back to the room and find enough hair on the shower wall to make a wig. Time to check out the rooftop tubs. Careful, very wet, rotted boards, some broken. Did not find this boutique hotel to be up to snuff in many ways, cleanliness, safety, amenities, staff, overall value. Much better choices in old San Juan for very similar pricing.

the staff was really delightful except for the first clerk who finished texting before addressing me.

Staff was great! Very welcoming, helpful and attentive. Lobby was pleasant to spend time in, especially liked the looping of the movie Casablanca. Bed was comfortable, bathroom and amenities were very good. A tablet was provided in the room which made it very easy to check email, find information for sight seeing etc. Location was terrific; making everything in Old San Juan a walkable distance. Close to restaurants of all types and both historic forts. Enjoyed the roof top terrace. Only two drawbacks to this hotel: room had no window to the outside though there was one in the corridor just outside the room door, and there was no room service or morning coffee service (except for the coffee maker located in the room - this was not a drawback since there were so many places close by). Would highly recommend.

The hotel is conveniently located at the center of old San Juan. It is very convenient to walk around points of interest and accessible for many restaurants, convenient store and grocery. The room does not have outside window but has windows let lights come into the room. Since it is in old San Juan and likely was built long time ago, the hotel and rooms are situated in a old structure. Because of narrow alley room, there is hardly any noise from traffic. All-in-all, a good choice if someone plans to walk around and stay in old San Juan. If someone looks for a luxury accommodation, this is not the place to be. Free Wifi does not really work well for us.

Charming hotel in central location- easy walk ability to everything. Front desk staff were super friendly and helpful.