No se podia caminar descalzo ya que el suelo estaba sucio. La cortina de la ducha tenía salpicaduras viejas de jabón. El curto tenía olor a humedad y polvo.
Nice location
My husband and I had a pleasant stay at this quaint hotel. Restaurants and local convenient stores walking distance. Their sister hotel is a half a block away is nice as well ; you can use there heated pool which is nice if you don’t want to take a five to ten minute walk to the beach. I would recommend both hotels.
Very nice pool area
Very noisy, bed was super uncomfortable, cant slept at all
The location is perfect and the facilities. The downside is that there's no parking available. The room was good. I had to clean the ceiling fan.
Most of staff was ok but the night staff not good
Not very clean and very disruptive but when the staff was present they were very friendly
When we arrived the place smelled like bleach but upon further inspection the place was dirty and the bathroom smelled like dirty feet. The pillowcases were stained as well as the shower curtains. You only get a towel per person and you had to turn them in in order for them to give you the new ones. The pool is very small but cozy. The front desk never answered the phone. The AC was working amazingly. Aside from the few things the place was cozy and situated in a very good location 2 blocks away from the beach.
Waiting 7 hours for checking because our plane was late. We arrived at 1:30 in the morning and no one showed up to the desk until 8:30 in the morning. Then they acted like it was our fault even though I emailed them the day before at 2 in the afternoon that we would be late. Management's attitude towards us was horrific.
Great place near ocean
It was a great location and very authentic!
I stood here on 5/16 & upon checking out I left my small book bag in the burrow & didn’t realize I went back about 1hr later to ask if they can check and see if the bag was there the staff Elvin or Ervin not sure his name but he comes down and says that the bag isn’t there i told him it should be there because I didn’t leave with it I asked to review the camera he said he wasn’t able too do it then asked tio speak to a manager he said there won’t be anyone in until 5p who can help us when I began to ask if I can check in the room he said the cleaning ladies cleaned the room and didn’t see anything and I say can I still check he called the cops on me and was going too have me arrested for trespassing. My ID and Social Security card was in the bag and he was so rude did not offer any type of help
This hotel appears very cute from the outside. We were nicely greeted from the woman who checked us in. Our room was under the patio and next to the pool (there were people outside of our room taking and laughing until sunrise-very loudly- so I assume pool rules are not implemented). When we entered, we did not have enough towels for everyone who stayed, no hand soap, no mini toiletries and no tissues. During a time of COVID, one would at least expect hand soap in your room! We asked for additional towels, which were kindly provided. However, these white towels were stained and did not look fresh. We simply chose to stay here out of connivence to the airport. When it came time to check out, there was nobody at the reception desk and there was a sign to call a number or walk to their sister hotel. We did not have time for this so we had to leave our keys and go. Overall, an OKAY experience. I don’t think I would chose to say here again.
This is by far the worst hotel I've stayed in. Parking is a really big issue as they do not provide any. You have to look for street parking blocks aways becauae there's never parking near by. Rooms are dirty, they wont even come pick up your trash even if you leave it outside your door. No extra towels nor toilet paper. Rooms have a smell. No one explained any of this when checked in. Employees are rude.
I liked how close to the beach the hotel is. The cat at the front desk.
The property had a homely feel, but the room are extremely small. There is literally no place in the room. The bathroom showerhead was broken and we were given only 2 towel for 4 days. There was no room service because of covid which is understandable, atleast they could have taken the trash out. There was no front desk attended most of the time. Their phone kept ringing in the morning and we could not sleep. The pool was not working for 3 days. We could only use it on the last day. The pictures online are mostly from their sister hotel. Staff was not friendly except for a girl named Paula. She was super nice and very accommodating and tried to help us with limited resources she was given.
Great location! The restaurant/bar is still closed. There was poor lighting on the pathways leading to the room at night. Overall, it was okay.
Feels like being at home but the place is not as nice as years ago and shows some signs of decay. Loud music at the pool by one of the guests was allowed by the manager, not cool
Located in Santurce within 2 miles (3 km) of Condado Beach, At Wind Chimes Boutique Hotel is within a few miles (5 km) of other popular sights such as Puerto Rico Convention Center. This 22-room hotel has an outdoor pool, free in-room WiFi, and a rooftop terrace.
Satisfy your hunger from the comfort of your room with room service.
Guests can expect to find free WiFi and TVs. Free toiletries are also included.
At Wind Chimes Boutique Hotel offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a library, a terrace, and laundry facilities.
No se podia caminar descalzo ya que el suelo estaba sucio. La cortina de la ducha tenía salpicaduras viejas de jabón. El curto tenía olor a humedad y polvo.
Nice location
Thank you for your comment. Be sure to book again any time soon.
My husband and I had a pleasant stay at this quaint hotel. Restaurants and local convenient stores walking distance. Their sister hotel is a half a block away is nice as well ; you can use there heated pool which is nice if you don’t want to take a five to ten minute walk to the beach. I would recommend both hotels.
Thank you for your marvelous review. Be sure to book with us again anytime.
Very nice pool area
Thank you for your review! We hope to see you again!
Very noisy, bed was super uncomfortable, cant slept at all
Thank you for your feedback, we'll work better to accomodate you next time as you'll please.
The location is perfect and the facilities. The downside is that there's no parking available. The room was good. I had to clean the ceiling fan.
Hello, glad you liked our hotel. On our end we do not see any report of the fan being dirty, so that an housekeeper could have gone and clean it and did not have to do it yourself.
Most of staff was ok but the night staff not good
Not very clean and very disruptive but when the staff was present they were very friendly
When we arrived the place smelled like bleach but upon further inspection the place was dirty and the bathroom smelled like dirty feet. The pillowcases were stained as well as the shower curtains. You only get a towel per person and you had to turn them in in order for them to give you the new ones. The pool is very small but cozy. The front desk never answered the phone. The AC was working amazingly. Aside from the few things the place was cozy and situated in a very good location 2 blocks away from the beach.
Waiting 7 hours for checking because our plane was late. We arrived at 1:30 in the morning and no one showed up to the desk until 8:30 in the morning. Then they acted like it was our fault even though I emailed them the day before at 2 in the afternoon that we would be late. Management's attitude towards us was horrific.
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