When I called the date of my reservation to verify entrance they told me they did not have a reservation. After much discussion, they offered me another room of lesser value and have not provided me a credit. I have sent messages and still waiting answer from their management.
Our taxi was unable to go down the street. We needed to lug our luggage from the corner of the street at the top.
This was by far the coolest most unique hotel we’ve ever stayed in. It was so beautiful. The ceilings are so high and the furniture was exquisite! We believe several hundred years ago that it was a nunnery. The location is fantastic being right in the heart of old San Juan. We stayed two nights and can’t wait to go back!
Awesome location beautiful grounds
Love this place. Perfect for romantic escape! Clean and confortable.
Absolutely beautiful! Comfortable. Convenient. I would definitely stay here again!
This was the most amazing hotel I have EVER stayed at! The room looked like it was from a Spanish castle. So romantic. Gorgeous!!!! If you are looking for the perfect hotel in Old San Juan, look no more.
The rooftop area was a nice place to unwind after a long day.
Nothing to like, bathroom is horrible, had to take 5 steps up to get to the bathroom..
Close to everything in old Town. Old world charm on a quiet off street.
Unique old world feel. Absolutely beautiful. Staff was excellent.
It is magical! Great location, nice staff, awesome experience!!!
We love it here! Soaking in the tub’s that night was awesome :-)
Nice hotel, just to bad you didnt have many breakfast options.
Best No1 LOCATION. Amazing nice clean, clean hotel, Plain, but quality breakfast. we love the room design so much. helpful service. (great rooftop to hang out a little bit)
Best place ever!! Clean, quiet and service awesome.
This hotel is in the heart of Old San Juan. We had great costumer service. It had the feel of colonial timesa as the bed was a canopy but very very comfortable. Very charming decoration! It is located within walking distance from major atractions in Old San Juan.
Located in Old San Juan within a short walk of Port of San Juan, Villa Herencia Hotel is within a few miles (5 km) of other popular sights such as Condado Beach. This 8-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, concierge services, and a library.
19-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Climb into a pillowtop bed with premium linens. Safes are also included.
Villa Herencia Hotel features free WiFi in public areas, a library, and express check-out. The front desk has multilingual staff that can help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this boutique hotel include a terrace, a garden, and wedding services.
When I called the date of my reservation to verify entrance they told me they did not have a reservation. After much discussion, they offered me another room of lesser value and have not provided me a credit. I have sent messages and still waiting answer from their management.
Our taxi was unable to go down the street. We needed to lug our luggage from the corner of the street at the top.
Thank you for staying with us! We appreciate your feedback we'll work to improve!
This was by far the coolest most unique hotel we’ve ever stayed in. It was so beautiful. The ceilings are so high and the furniture was exquisite! We believe several hundred years ago that it was a nunnery. The location is fantastic being right in the heart of old San Juan. We stayed two nights and can’t wait to go back!
Thank you for staying with us! We appreciate your feedback!
Awesome location beautiful grounds
Thank you for staying with us! We appreciate your feedback!
Love this place. Perfect for romantic escape! Clean and confortable.
Thank you for staying with us! We appreciate your feedback!
Absolutely beautiful! Comfortable. Convenient. I would definitely stay here again!
Thank you for staying with us! We appreciate your feedback!
This was the most amazing hotel I have EVER stayed at! The room looked like it was from a Spanish castle. So romantic. Gorgeous!!!! If you are looking for the perfect hotel in Old San Juan, look no more.
Thank you for staying with us! We appreciate your feedback!
The rooftop area was a nice place to unwind after a long day.
Dear Guest, We are glad to hear you enjoyed our rooftop terrace! Thank you for taking the time to review our property!
Thank you for staying with us! We appreciate your feedback we'll work to improve!