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Recent guest reviews

I loved this hotel! Me and my boyfriend stood for 5 nights and we enjoyed every minute!

The room was a nice size and neat upon arrival but wasn't able to be cleaned during our stay due to Covid restrictions. The pool was dirty and full of sand the food was nasty and extremely overpriced. They staff was great and Pedro at the swim up bar made the best drinks.

Staff always willing to help out. Property maintained.

10/10 absolutely amazing. Wish we never had to leave

It was all good, however you can find ewually good food for half the price down the street one block in any direction.

Bed sheets dirty. Pillows smelled like vomit. Asked for them to changed and they did but with attitude. Got offered free late check out. They ended charging me for it. Would never stay here Again.

I booked ocean view rooms but didn’t get ocean view rooms.

The landscape. I didn't like the fact that they charge additional fees on top of what I've already paid.

Great stay, clean, and nice staff. Beautiful pool, beach and close to everything. Always a great stay.

The pool and how close it is to the beach the room was nice and the views , I did not like every time I called front desk from my room phone I didnt get a answer

Super Clean, the staff was amazing!

I booked this hotel through Orbitz, and was notified that they would hold $ each night we stayed. They tried to charge me an additional $ (a lot over) ontop of the $ they held. They ended up finding that it was an error, but imagine its the early morning before your flight, and they wouldn't let you go without settling, which caused me to almost miss my flight. The staff was RUDE at the restaurant on the premises,. The staff in the hotel were racist against darker skin Americans & Children. I would NEVER Return to this hotel!!!! Beware Don't Waste Your Money

Pros: The property itself is great!! The pools are very nice, the beach was clean and wonderful. Beach towels and chair lounges are available. The restaurant near the oceanfront was awesome. The room was spacious and clean. ( Oceanfront) Cons: Restaurants within the property are expensive even the deli/ bakery in the hotel. There was no maid service to clean your room while you stay because of Covid. My family and I stayed 2 nights. Overall it was a very nice place to stay very lively at night music, etc. Other restaurants and stores near by.

Formerly the “intercontinental”, the royal sonesta was a great stay. Close to everything and the airport.

The hotel was good, not great. Requested a high floor but was placed on the fourth floor, where the view was of mainly a roof, dirty clothes and cigarette butts that had fallen from higher floors. What’s worse is someone knocked on our window and ran! Hard time sleeping after that. The beach is amazing, the pizza and quesadillas at Ocean Breeze were really good. The pool was nice. Dining options are pretty limited in the area and the service was extremely slow and wait time very long for a table. Suggest Ubering into Condado for better dining. I would set expectations at a 3 star because this is not a 4 star hotel.

They never clean my room not one time, they never answered the phone when I called. The power went out all the time no air conditioning only worked for a little while the staff was very rude I would never stay here or recommend this place to anyone

5961 Isla Verde Avenue Carolina

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Isla Verde, Royal Sonesta San Juan is within a 5-minute walk of sights such as Isla Verde Beach and Carolina Beach. This 398-room, 4-star hotel has 5 restaurants, an outdoor pool, and free in-room WiFi.


Dining

There are ample dining options with 5 onsite restaurants, including Aleli, which specializes in Italian cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 2 coffee shops/cafés. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11:00 AM.


Rooms

Royal Sonesta San Juan's 398 rooms provide balconies, iPod docks, and minibars. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Coffee makers, safes, and ironing boards are also available. Change of towels is available on request.


Property features

At Royal Sonesta San Juan, guests enjoy an outdoor pool, a gym, and a spa tub. Valet parking is available for USD 25 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and tours or tickets. Other amenities at this beach hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 2 Double Beds, Garden View

2 Double Beds | Sleeps 2

Room, 1 King Bed (Laguna View)

1 King Bed | Sleeps 2

Suite, 1 King Bed, Accessible, Balcony (Tub)

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds, Accessible, Ocean View

2 Double Beds | Sleeps 3

Guest reviews for Royal Sonesta San Juan

Everyone (49) Couples (22) Family (35)
5
Partner Couples

I loved this hotel! Me and my boyfriend stood for 5 nights and we enjoyed every minute!

By , from Ridgewood on Oct 19, 2021

Review comment responded on Oct 20, 2021

Thanks for staying with us. We appreciate your feedback!

3
Friends

The room was a nice size and neat upon arrival but wasn't able to be cleaned during our stay due to Covid restrictions. The pool was dirty and full of sand the food was nasty and extremely overpriced. They staff was great and Pedro at the swim up bar made the best drinks.

By , from Cincinnati on Sep 29, 2021

Review comment responded on Oct 1, 2021

Thank you for your feedback. We will be addressing your concerns.

5
Family

Staff always willing to help out. Property maintained.

By on Sep 26, 2021

Review comment responded on Sep 27, 2021

Thank you for your positive feedback! We hope to have you again!

5
Family with small children

10/10 absolutely amazing. Wish we never had to leave

By on Sep 24, 2021

Review comment responded on Sep 24, 2021

Thanks for staying with us. We appreciate your feedback!

5
Everyone

It was all good, however you can find ewually good food for half the price down the street one block in any direction.

By on Sep 22, 2021

Review comment responded on Sep 23, 2021

Thanks for staying with us. We appreciate your feedback!

1
Family

Bed sheets dirty. Pillows smelled like vomit. Asked for them to changed and they did but with attitude. Got offered free late check out. They ended charging me for it. Would never stay here Again.

By , from Valencia on Sep 5, 2021

Review comment responded on Sep 6, 2021

Thank you for your feedback Yadira Ortiz. We apologize for any inconvenience. We appreciate your feedback and take very serious to improve our services.

4
Family

I booked ocean view rooms but didn’t get ocean view rooms.

By on Aug 26, 2021

Review comment responded on Aug 26, 2021

Thanks for staying with us. We appreciate your feedback!

5
Partner Couples

The landscape. I didn't like the fact that they charge additional fees on top of what I've already paid.

By on Aug 23, 2021

Review comment responded on Aug 23, 2021

Thank You for staying with us, also Thank you for your feedback. We will be addressing your concerns.

5
Family

Great stay, clean, and nice staff. Beautiful pool, beach and close to everything. Always a great stay.

By on Aug 21, 2021

Review comment responded on Aug 21, 2021

Thank you for your message. We are very happy you enjoyed your stay with us. Hope to see you soon in a near future. Regards, Royal Sonesta San Juan

5
Partner Couples

The pool and how close it is to the beach the room was nice and the views , I did not like every time I called front desk from my room phone I didnt get a answer

By on Aug 13, 2021

Review comment responded on Aug 13, 2021

Thank you for your feedback. We will be addressing your concerns.

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