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The Royal Sonesta San Juan

4.0 star property
VIP Access

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Photo gallery for The Royal Sonesta San Juan

Outdoor pool, open 7:00 AM to 9:00 AM, cabanas (surcharge)
View from room
Hypo-allergenic bedding, in-room safe, individually decorated
2 bars/lounges, 2 beach bars, swim-up bar, poolside bar
2 bars/lounges, 2 beach bars, swim-up bar, poolside bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
5961 Isla Verde Avenue, Carolina, 00979
  • Place, Isla Verde Beach
    ‪4 min walk‬
  • Place, Carolina Beach
    ‪5 min walk‬
  • Place, Balneario de Carolina
    ‪19 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪4 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

9.0 out of 10
Wonderful
(6 reviews)
  • Ocean view
  • 348 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Club)

Room, 2 Queen Beds, Balcony (Club) | Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Balcony (Club)

7.4 out of 10
Good
(3 reviews)
  • 352 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Club)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Balcony (Club)

9.6 out of 10
Exceptional
(5 reviews)
  • 352 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Terrace, Pool View

Hypo-allergenic bedding, in-room safe, individually decorated

Club Room, 1 King Bed, Terrace, Pool View

9.2 out of 10
Wonderful
(9 reviews)
  • 348 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Ocean View

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Balcony, Ocean View

9.4 out of 10
Exceptional
(67 reviews)
  • Ocean view
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(151 reviews)
  • Ocean view
  • 348 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Mobility, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, City View (Mobility, Roll-In Shower)

7.8 out of 10
Good
(6 reviews)
  • City view
  • 350 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, 1 Queen Bed, City View

View from room

Junior Room, 1 Queen Bed, City View

  • 428 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(30 reviews)
  • City view
  • 348 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Garden View

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Garden View

8.6 out of 10
Excellent
(12 reviews)
  • Garden view
  • 348 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(111 reviews)
  • City view
  • 348 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Garden View

9.6 out of 10
Exceptional
(20 reviews)
  • Garden view
  • 348 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, City View (Mobility, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Accessible, City View (Mobility, Roll-In Shower)

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 350 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Ocean View (Mobility Accesible)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Accessible, Ocean View (Mobility Accesible)

8.0 out of 10
Very good
(5 reviews)
  • Ocean view
  • 350 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, individually decorated

Club Suite, 1 King Bed, Balcony

  • 352 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Club Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 428 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Terrace, Pool View (Mobility Accessible - Roll-In Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Club Room, 1 King Bed, Terrace, Pool View (Mobility Accessible - Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Ocean View

Executive Suite, 1 King Bed with Sofa bed, Ocean View | Hypo-allergenic bedding, in-room safe, individually decorated

Executive Suite, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 428 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, City View (Junior)

Hypo-allergenic bedding, in-room safe, individually decorated

Executive Suite, 1 King Bed with Sofa bed, City View (Junior)

  • City view
  • 428 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Ocean View

Presidential Suite, 1 King Bed with Sofa bed, Ocean View | Hypo-allergenic bedding, in-room safe, individually decorated

Presidential Suite, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 1070 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 2 Double Beds, City View (Junior)

Hypo-allergenic bedding, in-room safe, individually decorated

Executive Suite, 2 Double Beds, City View (Junior)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Carolina

Located in Isla Verde, The Royal Sonesta San Juan is within a 5-minute walk of Isla Verde Beach and within 15 minutes of other popular attractions like Carolina Beach. This 398-room, 4-star resort has 6 restaurants, a full-service spa, and an outdoor pool.
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What's nearby

  • Isla Verde Beach - 4 min walk - 0.2 miles
  • Carolina Beach - 5 min walk - 0.3 miles
  • Pine Grove Beach - 8 min walk - 0.5 miles
  • Balneario de Carolina - 19 min walk - 1.0 mile
  • Port of San Juan - 10 min drive - 7.2 miles

Getting around

  • Domenech Station - 8 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

Restaurants

  • ‪Chili's Grill & Bar - ‬3 min walk
  • ‪Mi Casita Restaurant - ‬1 min walk
  • ‪Wendy’s - ‬3 min walk
  • ‪Lobby Bar @ El San Juan - ‬4 min walk
  • ‪Karaya - ‬1 min walk

About this property

The Royal Sonesta San Juan

The Royal Sonesta San Juan features a full-service spa, an outdoor pool, and a gym. Valet parking is available for USD 33 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this beach resort include WiFi in public areas, conference space, and express check-out.
Guests can expect WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include iPod docks, sitting areas, and coffee makers. Change of towels is available on request.
Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. The spa is open select days.

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 27 per day; includes in/out privileges)
  • Valet parking on site (USD 33 per day; includes in/out privileges)
  • RV/bus/truck parking on site
  • Extended parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:00 AM to noon on weekends; USD 36 for adults and USD 19.99 for children
  • 2 bars/lounges
  • 2 beach bars
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Akua Bar
  • Aleli Restaurant
  • Karaya
  • La Bodeguita
  • Ocean Breeze

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • 24,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • In a nature reserve
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • High-pile carpet in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 15 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per pet, per stay
  • Dogs only
  • 2 total pets
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: 22 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 36.00 for adults and USD 19.99 for children
  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Fee for wireless internet in public areas: USD 0 per stay (rates may vary)
  • Self parking fee: USD 27 per day (in/out privileges)
  • Valet parking fee: USD 33 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 AM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Hotel San Juan
InterContinental San Juan
San Juan InterContinental
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Hotel
InterContinental San Juan Resort Carolina
InterContinental San Juan Resort
InterContinental San Juan Carolina
InterContinental Juan Carolin

Frequently asked questions

Is a free cancellation option available at The Royal Sonesta San Juan?

The Royal Sonesta San Juan offers free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at The Royal Sonesta San Juan?

As of Feb 27, 2026, prices found for a 1-night stay for 2 adults at The Royal Sonesta San Juan on Mar 22, 2026 start from 559.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of The Royal Sonesta San Juan?

This resort is situated in Isla Verde within a 10-minute walk of Isla Verde Beach and Carolina Beach. You'll also find Jose Miguel Agrelot Coliseum and Casino del Mar at La Concha Resort within a short drive.

Is parking available on site at The Royal Sonesta San Juan?

Yes, valet parking is offered for USD 33 per day with in/out privileges. RV/bus/truck parking is also available for guests.

Is there a spa at The Royal Sonesta San Juan?

There is a full-service spa available for guests to enjoy and services include body treatments, facials, and massages. The spa is not open daily but only on select days.

Does The Royal Sonesta San Juan feature a casino at the property?

No, The Royal Sonesta San Juan doesn't have a casino.

Will I find an indoor pool at The Royal Sonesta San Juan?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 9:00 AM.

Is The Royal Sonesta San Juan good for couples?

This beachfront resort offers plenty of amenities for couples including 2 beach bars, an outdoor pool, and a beachfront restaurant.

Are there hot tubs at The Royal Sonesta San Juan?

No, but this resort does have a steam room.

Does The Royal Sonesta San Juan have a restaurant with a breakfast menu?

Yes, The Royal Sonesta San Juan has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The Royal Sonesta San Juan allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Royal Sonesta San Juan for a fee of USD 100 per pet, per stay.

Are there connecting rooms at The Royal Sonesta San Juan?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to The Royal Sonesta San Juan?

The closest major airport to The Royal Sonesta San Juan is Luis Munoz Marin Intl. Airport (SJU), which is within a mile.

Can I book a room with a balcony at The Royal Sonesta San Juan?

Yes, some guestrooms at this resort offer a balcony where guests can enjoy ocean or garden views.

Does The Royal Sonesta San Juan offer wedding services?

Take advantage of the wedding venue at The Royal Sonesta San Juan if you plan to say "I do" during your trip.

The Royal Sonesta San Juan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1602 out of 2286 reviews
Rating 8 - Good. 363 out of 2286 reviews
Rating 6 - Okay. 177 out of 2286 reviews
Rating 4 - Poor. 62 out of 2286 reviews
Rating 2 - Terrible. 82 out of 2286 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Vincent

Traveled with group
Disliked: Amenities
Staff was good . Bars closed to early. Room was ok
Stayed 6 nights in Feb 2026

10/10 Excellent

Ramzi

Stayed 5 nights in Nov 2025

8/10 Good

Latevia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall, with a few exceptions, we really enjoyed our stay at the Royal Sonesta. We LOVED how helpful Dani was, if not for him we would have been stranded at the ferry, he was truly a lifesaver and an absolute delight!
Stayed 4 nights in Nov 2025

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 12 nights in Nov 2025

10/10 Excellent

Ernst

Liked: Cleanliness, staff & service, amenities
Very nice!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Marcus

Stayed 2 nights in Nov 2025

10/10 Excellent

Raffaelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

8/10 Good

JANESSA, Phoenix

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean with a beautiful view. Guest services was great.
Stayed 4 nights in Oct 2025

2/10 Terrible

Geraldine

The hotel is nice. The staff is friendly. But myself, my husband and, my brother in law and his wife who also stayed there were all attacked by BED BUGS.
Stayed 7 nights in Nov 2025

6/10 Okay

Vidura

Traveled with partner
Liked: Cleanliness, staff & service
Beach access, pool and beach bar were great. Rooms and the property itself is a bit dated and it shows.
Stayed 4 nights in Nov 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool Fantastic! Lobby Bar and restaurant excellent.
Stayed 1 night in Nov 2025

10/10 Excellent

Tolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2025

8/10 Good

Migdalia

Stayed 7 nights in Nov 2025

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
Awesome place
Stayed 3 nights in Sep 2025

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful facilities, friendly and helpful staff who gave impeccable recommendations for local food and drinks, clean comfortable rooms, excellent on site food and drink. Great pool, gorgeous beach, good location. Couldn’t have had a better relaxing getaway! Will be back and will send friends!
Stayed 4 nights in Nov 2025

10/10 Excellent

Eduard

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 3 nights in Nov 2025

10/10 Excellent

Dmytro

Stayed 3 nights in Nov 2025

10/10 Excellent

Sheena

Liked: Cleanliness, property conditions & facilities
Exceptional service … very welcoming and professional . As I was checking out I informed the the clerk my husband and I will most certainly be back ! Great vibes !!
Stayed 2 nights in Nov 2025

8/10 Good

Dolores

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
clean room and pool area. staff was very friendly. one negative thing was we ended up getting bed bugs from the beds. ended up getting checked when we came back from vacation and are now getting treated for it.
Stayed 5 nights in Nov 2025

10/10 Excellent

Shante

Stayed 3 nights in Oct 2025

10/10 Excellent

Martha

Stayed 1 night in Nov 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating and the hotel was clean. I enjoyed my stay!
Stayed 3 nights in Oct 2025

2/10 Terrible

ALYSON

Traveled with partner
S Upon arrival our room wasn’t ready (which was expected) but we were able to get wrist bands and enjoy the pool and beach. Check-in was excellent. We received a text when our room was ready and the room was good. Only complaint is that the shampoo/soap dispensers in the shower were empty. They were replaced the next day. I did kill a roach in the room, but I guess they’re everywhere in PR. No microwave in the room and I received cold coffee from overpriced room service (and I couldn’t even warm it). I stayed in this RS last December and returned because that was a great experience. This time not so much. Service was definitely not what I paid for. I chose this place due to getting service at the beach and room service. The service at the beach was good the first day, nonexistent the second day and terrible the third day. I had to chase the guy down. Pay attention that tip is included and don’t tip extra accidentally (this goes for service on the beach and room service). The food was overall average and very expensive. On the second day my boyfriend had the churrasco wrap at the pool bar and got food poisoning. He spent most of the trip in the room vomiting. On our final night we ventured next door to the Fairnont El San Juan and had an amazing experience. I will not hesitate to stay there in the future. I will not be returning to RS. The value for the money is absolutely not there anymore. The property is starting to look rundown and the service and food quality as well.
Stayed 3 nights in Nov 2025

10/10 Excellent

beata

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding
Stayed 5 nights in Nov 2025

10/10 Excellent

Rolando

Liked: Cleanliness, amenities, property conditions & facilities
Great attention
Stayed 5 nights in Nov 2025

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