Property needs to be upgraded, the rooms were outdated including the bathroom; also the bed sheets had a humid smell and the most troublesome thing was a BIG COCKROACH in the kitchen, told that to service desk and they did nothing
Near to the beach, the pool was nice and fun for kids.
$14.50 parking everyday $19.00 breakfast for person $50.00 access to the beach card They don’t take Discover credit card, no access to the gym facility, if you’re not staying in Embassy, it’s OK if you don’t mind the pay for this type of services
No room cleaning for 4 days. Had to ask for clean towels. No hand towels washcloths. carpets were clammy and sticky Plumbing horrible Bathroom drawers broken. Mattresses and pillows were stained and old. TV remote didn’t work well. Balcony chairs and little table dirty with bird poop. There were wads of chewing gum stuck on the wooden headboard. The room was on second floor right over some parking spots and gas and car fumes and noise prevented us from sitting out or having balcony door open. The walls are very thin and could hear conversations from either side of our room. The whole hotel smelled damp and musty triggering breathing issues. The hotel staff were uncaring. We called to have to bedding changed and they took 6 hrs to send someone up. I would not recommend this hotel. Too bad because the outdoor grounds were nice but shared with another hotel. Also vending and ice machine on second floor didn’t work. Management tried to tell us they don’t come clean and change bedding that it was against privacy. Just lazy staff.
El area muy bonita la atención para hacer check in fatal la señorita poco amigable, sin educación 😏, el teléfono de la habitación no servia. Al hacer check out totalmente diferente la señorita de turno súper amable
Meet our expectations for the price. Staff was friendly and so many positives. A few minor items to be aware of below: - There is no walkable beach as the property is fenced in. Never seen barb wire fences along an ocean as is the case with the condos next door that prevent easy passage to the long balneiro de dorado beach. - Pool isn't heated, which is normal, but it gets a bit chilly in the winter during morning or cloudy times. The ocean is much warmer and pristine, so a good option. - You need to get there at noon the day you check-in to have a shot at paying more for an ocean view. Really frustrating that you can just reserve that ahead of time, it makes no sense at all... - Easy Uber ride from San Juan, we go to and from by Uber for under $30 each way. Local taxis are very expensive. Otherwise we really enjoyed it and glad we found such an easy place to vacation.
V get
This is my 2nd time there. I love the pools, easy access to the beach. My room was very comfortable the area is nice
The center lamps didn’t work. It’s an old property and it shows. Bar staff at the pool seemed like they didn’t want to be there.
This hotel robbed me of my money and won't refund me. The airline did the right thing and refunded me for my roundtrip flights. My flight on my birthday was canceled and there were no other rebooking options to get to Puerto Rico on my birthday on December 26. I will never book with Orbitz again and I will never book with this hotel ever. This customer service is horrible. I emailed them proof of my flight cancellation as soon as I found out the airlines canceled my flight. This hotel can't be trusted and I've booked so many hotels and vacation packages with Orbitz and they lost all my trust now too. I won't be using their website ever again. I'm going to get my money back one way or the other. They could've did the right thing but they chose to be crooks.
Pool was nice. Rooms smelled musty and of mildew.
Water in jacuzzi was cold.
I like embasy pool but not clean at all and the jacuzzi was out of service
My husband and I were very disappointed, first the front desk guy that checked us in was rude the hotel had a bad smell, the room was dirty the curtains had stains the bed sheets had blood stains and terrible smell. We were there for two nights and they never came to change the bed sheets, we had to call the front desk in order to have someone come and change the sheets. I would never stay here again!!
I would go back interested in the villas very excellent service
Located in Dorado del Mar, Aquarius Vacation Club at Dorado del Mar is next to Dorado Del Mar and Costa Dorado Beach. This 116-room, 3-star hotel has conveniences like a casino, an outdoor pool, and free in-room WiFi.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/cafe.
40-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, microwaves, and coffee makers are other standard amenities.
Guests of Aquarius Vacation Club at Dorado del Mar enjoy a casino, an outdoor pool, and a children's pool. Self parking is offered for USD 16.00 per night. The front desk has multilingual staff that can help with luggage storage, and offer advice about sights and eateries nearby. Other amenities at this beach hotel include a gym, free WiFi in public areas, and an arcade/game room.
Property needs to be upgraded, the rooms were outdated including the bathroom; also the bed sheets had a humid smell and the most troublesome thing was a BIG COCKROACH in the kitchen, told that to service desk and they did nothing
Greetings Rosaomaly, we hope this message finds you well we regret to hear all the observations you have mentioned in the previous statement. We regret to inform that we do not have anything on record stating the event with the cockroach. However we will make sure we improve on the observations previously mentioned to make this resort better than last time.
Near to the beach, the pool was nice and fun for kids.
$14.50 parking everyday $19.00 breakfast for person $50.00 access to the beach card They don’t take Discover credit card, no access to the gym facility, if you’re not staying in Embassy, it’s OK if you don’t mind the pay for this type of services
No room cleaning for 4 days. Had to ask for clean towels. No hand towels washcloths. carpets were clammy and sticky Plumbing horrible Bathroom drawers broken. Mattresses and pillows were stained and old. TV remote didn’t work well. Balcony chairs and little table dirty with bird poop. There were wads of chewing gum stuck on the wooden headboard. The room was on second floor right over some parking spots and gas and car fumes and noise prevented us from sitting out or having balcony door open. The walls are very thin and could hear conversations from either side of our room. The whole hotel smelled damp and musty triggering breathing issues. The hotel staff were uncaring. We called to have to bedding changed and they took 6 hrs to send someone up. I would not recommend this hotel. Too bad because the outdoor grounds were nice but shared with another hotel. Also vending and ice machine on second floor didn’t work. Management tried to tell us they don’t come clean and change bedding that it was against privacy. Just lazy staff.
Greetings Diane, we are sorry that your experience was not up to your standards. We work hard to provide the best property possible to our guests. We will bring your review to our management team, so we can improve ourselves. Thank you very much for your feedback.
El area muy bonita la atención para hacer check in fatal la señorita poco amigable, sin educación 😏, el teléfono de la habitación no servia. Al hacer check out totalmente diferente la señorita de turno súper amable
Greetings Wendy. Thank you very much for your feedbacks. Our commitment is to serve you in the most excellent way. We are sorry not having met your expectations. However, we are pleased to know that you had a great time. We hope to have you back with us soon.
Meet our expectations for the price. Staff was friendly and so many positives. A few minor items to be aware of below: - There is no walkable beach as the property is fenced in. Never seen barb wire fences along an ocean as is the case with the condos next door that prevent easy passage to the long balneiro de dorado beach. - Pool isn't heated, which is normal, but it gets a bit chilly in the winter during morning or cloudy times. The ocean is much warmer and pristine, so a good option. - You need to get there at noon the day you check-in to have a shot at paying more for an ocean view. Really frustrating that you can just reserve that ahead of time, it makes no sense at all... - Easy Uber ride from San Juan, we go to and from by Uber for under $30 each way. Local taxis are very expensive. Otherwise we really enjoyed it and glad we found such an easy place to vacation.
Greeting Todd. We are very happy to know that you enjoyed your stay at our hotel. It’s important to us to fulfil the standards of our guest. We hope to see you in the near future to continue providing you the excellent service that identify us.
Greetings Magalis, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort...We hope we can see you and your loved ones very shortly. Have a great day!