The good: The property was nice, and the staff were friendly and helpful. The bad: The owners need to invest some money into the upkeep as the paint was peeling and the furniture was well-used. The only dining options were at a hotel nearby at full cost. The food options at the pool were overpriced for low-quality food. It should be advertised as a family resort as there were so many screaming children running around. Lastly, the jacuzzi is very small and some guests stayed in it the entire time which did not leave room for anyone else to enjoy it. Overall: Though I enjoyed my time there, I would not stay there again.
Room was very noisy and in need of a update, I contacted the front desk and they was told that the manager would call me. Upon never receiving the call I went back the next day and was told that they weren't informed
This is the first time I’ve stayed at Aquarius. I have stayed at the embassy suites many times. I wanted to try Aquarius. The rug in the room looked dirty, the room needs all around updating. Housekeeping came and all they did was throw out the garbage. They didn’t charge my sheets or make my bed nor did they leave me fresh towels. They also left me some dish liquid so I could do my dishes. I also had to go to the Service desk for towels for the pool. I went to get towels and people were checking out I was told to I had to wait in the long for two towels. I will never stay at Aquarius again. Embassy has breakfast, happy hour and give guest bottled water.
It was great but needs a update Inside and in the rooms
The private beach
Property need to up date Furniture is almost broken and old :/
good location, great for families but no restaurant on site
The only great thing about the property was the pool! Great for kids and family. But the room was filthy and slightly poor condition. The power went out several times our last night. The beach was ok. I would like to stay again but they would need to renovate the rooms.
One of the worst experiences I ever had in a “resort”. Hotel itself is super outdated, shares with another hotel. The walls are peeling off, carpets has stains on them, there’s a weird Oder everywhere. I could just go on & on. This is basically a motel. I would never recommend this place to anyone. I complained to front desk right after I checked in, supposedly all the rooms are like this. This place was a waste of my money.
The property clearly provided a sense of being on a tropical island, however, scheduled entertainment should be added to enhance your sensory experience and to break the monotony since outsourced activities can be expensive so is on property purchase of food. Also, they quickly receive your $150 deposit BUT ARE EXTREMELY SLOW IN IT'S REFUND! Otherwise, knowing what to expect I can see myself revisiting.
The room was excellent and staff were all friendly . It was close to wonderful restaurants as well. We would definitely go back !
The reception area could have been a little bit better
The only thing that we liked was the pool. What we didn't like was the fact that we were stuck on an elevator for 30 minutes and nobody communicated with us during that time; also, my daughter noticed that a stuffed toy of hers was missing from the room and no one knows where it's at.
Need to be updated. For the money they charge you. Pool was great and beach location. Employees very helpful alll the time.
Very gringy, moldy, cold and outdated. The walks, cabinets and tile floor were all filthy Staff was kind and tried to be accommodating but the property is overdue for updates by about 20 years. I instantly regretted our stay on the first night.
Excelente propiedad, se preocupan por llevar a cabo las reglas de la mascarilla.
Customer service was amazing. The facilities were well kept but a bit tired and in need of a refresh. Room was clean and spotless. We had to call for towels a few times (old ones were taken but not replaced), but they were brought to us without delay.
The place was nice the area was safe and customer service was great people good service
Located in Dorado del Mar, Aquarius Vacation Club at Dorado del Mar is next to Dorado Del Mar and Costa Dorado Beach. This 116-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a gym.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/cafe.
40-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, microwaves, and coffee makers are other standard amenities.
Aquarius Vacation Club at Dorado del Mar features an outdoor pool, a children's pool, and a gym. Self parking is offered for USD 14.50 per night. The front desk has multilingual staff that can help with luggage storage, and offer advice about sights and eateries nearby. Other amenities at this beach hotel include free WiFi in public areas, an arcade/game room, and express check-out.
The good: The property was nice, and the staff were friendly and helpful. The bad: The owners need to invest some money into the upkeep as the paint was peeling and the furniture was well-used. The only dining options were at a hotel nearby at full cost. The food options at the pool were overpriced for low-quality food. It should be advertised as a family resort as there were so many screaming children running around. Lastly, the jacuzzi is very small and some guests stayed in it the entire time which did not leave room for anyone else to enjoy it. Overall: Though I enjoyed my time there, I would not stay there again.
Room was very noisy and in need of a update, I contacted the front desk and they was told that the manager would call me. Upon never receiving the call I went back the next day and was told that they weren't informed
Greetings James! We apologize for the inconvenient during your stay. We hope to see you soon and provided a different experience.
This is the first time I’ve stayed at Aquarius. I have stayed at the embassy suites many times. I wanted to try Aquarius. The rug in the room looked dirty, the room needs all around updating. Housekeeping came and all they did was throw out the garbage. They didn’t charge my sheets or make my bed nor did they leave me fresh towels. They also left me some dish liquid so I could do my dishes. I also had to go to the Service desk for towels for the pool. I went to get towels and people were checking out I was told to I had to wait in the long for two towels. I will never stay at Aquarius again. Embassy has breakfast, happy hour and give guest bottled water.
Greeting Melissa! We apologized for the inconvenient during your stay. We will address the above with the respect departments. We hope to see you soon and provided a different experience.
It was great but needs a update Inside and in the rooms
Hi Ashley. We are happy the you enjoy your stay with us. We hope to see you soon.
The private beach
Hi Carlos. We are very happy the you enjoy your stay with us and the you like our beach. We hope to see you soon.
Property need to up date Furniture is almost broken and old :/
Greetings Maria. We apologize for the inconvenience you may have experience during your stay. We hope to see you soon, so we can provide a complete different experience.
good location, great for families but no restaurant on site
Greetings Angel. Thank you very much for your review. We are very happy to know that you enjoyed your stay at our hotel. It is important for us to be able to meet the expectations of our guests. We hope to see you soon!
The only great thing about the property was the pool! Great for kids and family. But the room was filthy and slightly poor condition. The power went out several times our last night. The beach was ok. I would like to stay again but they would need to renovate the rooms.
Greetings Tiana. We apologize for the inconvenience you may have experience during your stay. We hope to see you soon, so we can provide a complete different experience.
One of the worst experiences I ever had in a “resort”. Hotel itself is super outdated, shares with another hotel. The walls are peeling off, carpets has stains on them, there’s a weird Oder everywhere. I could just go on & on. This is basically a motel. I would never recommend this place to anyone. I complained to front desk right after I checked in, supposedly all the rooms are like this. This place was a waste of my money.
Greetings Mohammed. We apologize for the inconvenience you may have experience during your stay. We hope to see you soon, so we can provide a complete different experience.
The property clearly provided a sense of being on a tropical island, however, scheduled entertainment should be added to enhance your sensory experience and to break the monotony since outsourced activities can be expensive so is on property purchase of food. Also, they quickly receive your $150 deposit BUT ARE EXTREMELY SLOW IN IT'S REFUND! Otherwise, knowing what to expect I can see myself revisiting.
Hi Richard. We apologize for the inconvenient you had during your stay. We do reales de incidentals the same day you check out. To be reflect in your account the bank take 5-7 business day. We hope to see you soon.
Greetings Brandy! We are glad the our staff was friendly and helpful. We apologize the you weren't available to enjoy all your stay and all the facilities. We hope you let us give you a different experience soon.