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Hyatt Regency Grand Reserve Puerto Rico

4.0 star property

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Photo gallery for Hyatt Regency Grand Reserve Puerto Rico

3 outdoor pools, open 7:00 AM to 10:00 PM, sun loungers
Creator video - submitted by Take off with tor
2 bars/lounges, swim-up bar, poolside bar, beach bar
Exterior
Property grounds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
200 Coco Beach Blvd. Highway 955-I, Río Grande, 00745
  • Place, Coco Beach Golf and Country Club
    ‪2 min drive‬
  • Place, Grand Reserve Golf Club
    ‪2 min drive‬
  • Place, Luquillo Beach
    ‪18 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪37 min drive‬

Room options

View all photos for Premier Villa, Ocean View (1 KING BED)

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Premier Villa, Ocean View (1 KING BED)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1075 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Premier Villa (1 KING BED)

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Premier Villa (1 KING BED)

  • 1075 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Villa (2 QUEEN BEDS)

Deluxe Villa (2 QUEEN BEDS) | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Villa (2 QUEEN BEDS)

7.4 out of 10
Good
(3 reviews)
  • 688 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Room, 2 Double Beds, Ocean View

7.6 out of 10
Good
(4 reviews)
  • Ocean view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(28 reviews)
  • Ocean view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room (2 DOUBLE, ACCESSIBLE ROLL-IN SHOWER)

View from room

Room (2 DOUBLE, ACCESSIBLE ROLL-IN SHOWER)

8.0 out of 10
Very good
(13 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room (2 QUEEN BEDS)

Room (2 QUEEN BEDS) | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Room (2 QUEEN BEDS)

8.8 out of 10
Excellent
(26 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Room, 1 King Bed

9.4 out of 10
Exceptional
(138 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Oceanfront

Deluxe Room, 2 Double Beds, Oceanfront | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds, Oceanfront

9.0 out of 10
Wonderful
(18 reviews)
  • Ocean view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Oceanfront

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Oceanfront

9.4 out of 10
Exceptional
(31 reviews)
  • Ocean view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View

Deluxe Room, 2 Double Beds, Garden View | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds, Garden View

9.4 out of 10
Exceptional
(36 reviews)
  • Garden view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Garden View

9.0 out of 10
Wonderful
(47 reviews)
  • Garden view
  • 513 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Garden View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Premium Room, 2 Double Beds, Garden View

9.6 out of 10
Exceptional
(12 reviews)
  • Garden view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Garden View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Premium Room, 1 King Bed, Garden View

9.8 out of 10
Exceptional
(14 reviews)
  • Garden view
  • 515 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Room, 1 King Bed, Garden View

9.0 out of 10
Wonderful
(57 reviews)
  • Garden view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Garden View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Room, 2 Queen Beds, Garden View

8.8 out of 10
Excellent
(39 reviews)
  • Garden view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Villa, Ocean View (2 Queen Beds)

Deluxe Villa, Ocean View (2 Queen Beds) | Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Villa, Ocean View (2 Queen Beds)

  • Ocean view
  • 689 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Villa, 1 King Bed, Ocean View

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Villa, 1 King Bed, Ocean View

8.0 out of 10
Very good
(4 reviews)
  • Ocean view
  • 685 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Villa, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Villa, 1 King Bed

  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Río Grande

Located in Zarzal, Hyatt Regency Grand Reserve Puerto Rico is within a 15-minute drive of popular attractions such as Carabali Rainforest Park and The Outlet Ruta 66. This 579-room, 4-star resort has 3 outdoor pools along with a golf course and a full-service spa.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Coco Beach Golf and Country Club - 2 min drive - 1.3 miles
  • Grand Reserve Golf Club - 2 min drive - 1.3 miles
  • Luquillo Beach - 18 min drive - 10.4 miles
  • El Yunque National Forest - 19 min drive - 9.1 miles
  • Port of San Juan - 45 min drive - 33.9 miles

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 31 min drive

Restaurants

  • ‪5 O’Clock Somewhere Bar & Grill - ‬12 min drive
  • ‪El Parrilla Restaurant - ‬15 min drive
  • ‪Desperado - ‬9 min drive
  • ‪Nori Asian Grill - ‬2 min walk
  • ‪Palio - ‬12 min drive

About this property

Hyatt Regency Grand Reserve Puerto Rico

Hyatt Regency Grand Reserve Puerto Rico features a golf course, a full-service spa, and 3 outdoor pools. Parking is USD 16.73 per night (USD 27.88 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for USD 96 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this beach resort include a children's pool, a 24-hour gym, and a sauna.
Guests can expect to find free WiFi and 50-inch Smart TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are also available.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including an outdoor tennis court. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

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  • Spa
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8.6 out of 10, Excellent, 2,218 reviews
$422 nightly
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May 8 - May 9
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Self parking on site (USD 16.73 per night)
  • Valet parking on site (USD 27.88 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 35 for adults and USD 20 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Martini Bar
  • Nectar
  • Nori Asian Grill
  • Prime 787
  • Water's Edge

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 20 buildings
  • Built in 2003
  • Mediterranean architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation (varies based on length of stay)
  • Dogs only
  • 1 total (35 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 18.0 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 20 for children
  • Airport shuttle fee: USD 96 per person (roundtrip)
  • Airport shuttle fee per child: USD 96 (roundtrip)
  • Self parking fee: USD 16.73 per night
  • Valet parking fee: USD 27.88 per night
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations need to be made in advance for golf tee times and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Melia Golf
Gran Melia Golf Puerto Rico
Gran Melia Golf Resort
Melia Coco Beach Puerto Rico Resort Rio Grande
Gran Melia Puerto Rico
Gran Melia Puerto Rico Golf
Gran Melia Resort Puerto Rico
Puerto Rico Golf Resort
Puerto Rico Gran Melia
Puerto Rico Gran Melia Resort
Gran Melia Golf Resort Puerto Rico Rio Grande
Gran Melia Golf Puerto Rico Rio Grande
Paradisus Puerto Rico
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Sol Melia Rio Grande
Gran Melia Rio Grande
Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Rio Grande
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico Resort Rio Grande
Melia Coco Beach Puerto Rico Rio Grande
Resort Melia Coco Beach Puerto Rico Rio Grande
Rio Grande Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Resort
Resort Melia Coco Beach Puerto Rico
Gran Melia Golf Resort Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Rio Grande

Frequently asked questions

Are free cancellation options available at Hyatt Regency Grand Reserve Puerto Rico?

Hyatt Regency Grand Reserve Puerto Rico provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hyatt Regency Grand Reserve Puerto Rico?

As of Apr 21, 2026, prices found for a 1-night stay for 2 adults at Hyatt Regency Grand Reserve Puerto Rico on May 4, 2026 start from $333, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Hyatt Regency Grand Reserve Puerto Rico?

This resort is situated in Zarzal within a short 19-minute walk of Coco Beach Golf and Country Club. You'll also find Wyndham Rio Mar Golf Course and Grand Reserve Golf Club within a short drive.

Is there a spa at Hyatt Regency Grand Reserve Puerto Rico?

There is a full-service spa available for guests to enjoy and services include prenatal massages, sports massages, body wraps, and couples treatments.

Does Hyatt Regency Grand Reserve Puerto Rico include a casino?

No, Hyatt Regency Grand Reserve Puerto Rico doesn't have a casino.

Is there an indoor pool at Hyatt Regency Grand Reserve Puerto Rico?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub. Guests have pool access between 7:00 AM and 10:00 PM.

Does Hyatt Regency Grand Reserve Puerto Rico have a restaurant that serves breakfast?

Yes, Hyatt Regency Grand Reserve Puerto Rico has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hyatt Regency Grand Reserve Puerto Rico allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hyatt Regency Grand Reserve Puerto Rico for a fee of USD 150 per accommodation, per stay.

Where is the closest airport to Hyatt Regency Grand Reserve Puerto Rico?

The closest major airport to Hyatt Regency Grand Reserve Puerto Rico is Luis Munoz Marin Intl. Airport (SJU), which is 22.6 mi away (31 minutes by car). Another top airport is Vieques (VQS-Antonio Rivera Rodriguez), which is around 28 mi away.

Does Hyatt Regency Grand Reserve Puerto Rico have a wedding venue?

Take advantage of the wedding venue at Hyatt Regency Grand Reserve Puerto Rico if you plan to say "I do" during your trip.

Hyatt Regency Grand Reserve Puerto Rico Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2065 out of 2985 reviews
Rating 8 - Good. 502 out of 2985 reviews
Rating 6 - Okay. 232 out of 2985 reviews
Rating 4 - Poor. 102 out of 2985 reviews
Rating 2 - Terrible. 84 out of 2985 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ivan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing short of exceptional. From the staff, cleanliness, food and entertainment. Will be returning again!
Stayed 5 nights in Mar 2026

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Could not enjoy the pool because the music was super loud. Speakers bracketing every cabana- and outside our porch.
Stayed 4 nights in Mar 2026

10/10 Excellent

John

Stayed 1 night in Feb 2026

6/10 Okay

Wilmanie

Traveled with partner
Liked: Property conditions & facilities
It needs renovation in the bathroom and the patio, needs smoking and nonsmoking sections.
Stayed 6 nights in Feb 2026

4/10 Poor

Slava V

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was ok, good size, but no bathrobes, no slippers, very basic. TV didn’t work for 3 days. Staff was moderately friendly, but not super helpful. Very poor choice of food - very few restaurants for such large property, strange schedule for restaurants, quality of food is mediocre with very high prices. Almost no activities and no entertainment.
Stayed 8 nights in Jan 2026

10/10 Excellent

Ariana Zahirah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Hyatt Regency Grand Reserve for our honeymoon and we cannot say enough positive things about it!! We had an Oceanside room. It was spotless clean. The staff was SO friendly — especially the bellboys who drive you around the resort. Food was fantastic. We would absolutely stay here again!!
Stayed 5 nights in Oct 2025

4/10 Poor

Amy E

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was hit or miss because the hotel adds on a gratuity for everything at a minimum of 16% so some staff didn't do much. We did tip extra for people that were attentive. We did not use room service or get our rooms cleaned for the 5 days we were there. The Hyatt also automatically charges gratuities upon leaving for their guests to pay their employees salaries. Please be aware of the booking price....be aware that you will be paying $100/night extra on top of the booking fees.
Stayed 5 nights in Dec 2025

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff was very friendly and attentive.
Stayed 4 nights in Jan 2026

10/10 Excellent

Maximilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was just perfect
Stayed 3 nights in Jan 2026

10/10 Excellent

Bianca, new haven

Stayed 1 night in Jan 2026

10/10 Excellent

Laurence

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
beautiful facility, friendly staff, convenient to pool, beach, dining. prices are somewhat outrageous... but otherwise, highly recommend.
Stayed 4 nights in Jan 2026

10/10 Excellent

Janice Elaine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at this resort! The service was wonderful, restaurants and staff were all great. Highly recommend making reservations and do villa if you can as the villa pool is a nice value add. Can’t recommend enough. Thanks for a great stay!
Stayed 4 nights in Jan 2026

10/10 Excellent

Pamela

Stayed 5 nights in Jan 2026

10/10 Excellent

scott, crandall

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet location. Beautiful grounds. Very friendly staff
Stayed 4 nights in Jan 2026

10/10 Excellent

Hilda Ruth

Stayed 4 nights in Jan 2026

10/10 Excellent

Maximilian

Liked: Cleanliness, staff & service, amenities
amenities
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful
Stayed 6 nights in Jan 2026

10/10 Excellent

Oksana

Stayed 4 nights in Jan 2026

10/10 Excellent

Sheila

Stayed 1 night in Jan 2026

10/10 Excellent

charles

Stayed 6 nights in Jan 2026

6/10 Okay

Megan Monet, Madera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

10/10 Excellent

Andrew, Indian Land

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, save property and nice stuff.
Stayed 4 nights in Jan 2026

4/10 Poor

Nadia

Stayed 4 nights in Jan 2026

10/10 Excellent

Donal Kirke, Reedsburg

Liked: Cleanliness, property conditions & facilities
Great establishment. Very clean and friendly
Stayed 4 nights in Jan 2026

10/10 Excellent

Joseph Eli

Stayed 7 nights in Jan 2026

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