Hyatt Regency Grand Reserve Puerto Rico

4.0 star property
Oceanfront with 3 outdoor pools, near Coco Beach Golf and Country Club

Choose dates to view prices

Photo gallery for Hyatt Regency Grand Reserve Puerto Rico

3 outdoor pools, open 7:00 AM to 10:00 PM, sun loungers
Creator video
3 outdoor pools, open 7:00 AM to 10:00 PM, sun loungers
4 restaurants, breakfast served
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

Map
200 Coco Beach Blvd. Highway 955-I, Río Grande, 00745
  • Coco Beach Golf and Country Club
    ‪2 min drive‬
  • Luquillo Beach
    ‪15 min drive‬
  • Bahia Beach
    ‪19 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪36 min drive‬

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Room options

Premium Room, 2 Double Beds, Garden View

9.6 out of 10
Exceptional
(7 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, Garden View

9.8 out of 10
Exceptional
(10 reviews)
  • 515 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

9.4 out of 10
Exceptional
(116 reviews)
  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

Room (2 QUEEN BEDS)

8.8 out of 10
Excellent
(26 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

Premier Villa (1 KING BED)

  • 1075 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Premier Villa, Ocean View (1 KING BED)

10.0 out of 10
Exceptional
(1 review)
  • 1075 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Room, 2 Double Beds, Ocean View

7.6 out of 10
Good
(4 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Villa (2 QUEEN BEDS)

7.4 out of 10
Good
(3 reviews)
  • 688 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Deluxe Room, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(22 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room (2 DOUBLE, ACCESSIBLE ROLL-IN SHOWER)

8.2 out of 10
Very good
(11 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Garden View

9.2 out of 10
Wonderful
(47 reviews)
  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Garden View

8.4 out of 10
Very good
(29 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Garden View

9.0 out of 10
Wonderful
(40 reviews)
  • 513 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Villa, Ocean View (2 Queen Beds)

8.0 out of 10
Very good
(1 review)
  • 689 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds

Deluxe Villa, 1 King Bed, Ocean View

8.0 out of 10
Very good
(4 reviews)
  • 685 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Double Beds, Oceanfront

9.0 out of 10
Wonderful
(14 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Garden View

9.2 out of 10
Wonderful
(34 reviews)
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Villa, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 689 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Oceanfront

9.4 out of 10
Exceptional
(24 reviews)
  • 520 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Río Grande

Located in Zarzal, Hyatt Regency Grand Reserve Puerto Rico is 1 mi (1.6 km) from Coco Beach Golf and Country Club and within a 15-minute drive of other popular attractions like Carabali Rainforest Park. This 579-room, 4-star resort has 3 outdoor pools along with a golf course and a full-service spa.

What's nearby

  • Coco Beach Golf and Country Club - 2 min drive - 1.3 miles
  • Wyndham Rio Mar Golf Course - 13 min drive - 6.5 miles
  • Carabali Rainforest Park - 15 min drive - 8.1 miles
  • Luquillo Beach - 15 min drive - 6.9 miles
  • Bahia Beach - 19 min drive - 10.2 miles

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 31 min drive

Restaurants

  • ‪Rico Pan Panaderia - ‬9 min drive
  • ‪Nori Asian Grill - ‬2 min walk
  • ‪5 O’Clock Somewhere Bar & Grill - ‬12 min drive
  • ‪Sand Trap Bar & Grill - ‬2 min walk
  • ‪Lobby Bar - ‬5 min walk

About this property

Hyatt Regency Grand Reserve Puerto Rico

Oceanfront with 3 outdoor pools, near Coco Beach Golf and Country Club
Hyatt Regency Grand Reserve Puerto Rico features a golf course, a full-service spa, and 3 outdoor pools. Parking is USD 16.73 per night (USD 27.88 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for USD 96 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include a children's pool, a 24-hour gym, and a sauna.
Guests can expect to find free WiFi and 50-inch Smart TVs with digital channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Balconies or patios, coffee makers, and free local calls are also available.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including an outdoor tennis court. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Self parking on site (USD 16.73 per night)
  • Valet parking on site (USD 27.88 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 35 for adults and USD 20 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Nectar
  • Nori Asian Grill
  • Prime 787
  • Water's Edge

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 20 buildings
  • Built in 2003
  • Mediterranean architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation (varies based on length of stay)
  • Dogs only
  • 1 total (35 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 18.0 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 20 for children
  • Airport shuttle fee: USD 96 per person (roundtrip)
  • Airport shuttle fee per child: USD 96 (roundtrip)
  • Self parking fee: USD 16.73 per night
  • Valet parking fee: USD 27.88 per night
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations need to be made in advance for golf tee times and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Melia Golf
Gran Melia Golf Puerto Rico
Gran Melia Golf Resort
Melia Coco Beach Puerto Rico Resort Rio Grande
Gran Melia Puerto Rico
Gran Melia Puerto Rico Golf
Gran Melia Resort Puerto Rico
Puerto Rico Golf Resort
Puerto Rico Gran Melia
Puerto Rico Gran Melia Resort
Gran Melia Golf Resort Puerto Rico Rio Grande
Gran Melia Golf Puerto Rico Rio Grande
Paradisus Puerto Rico
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Sol Melia Rio Grande
Gran Melia Rio Grande
Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Rio Grande
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico Resort Rio Grande
Melia Coco Beach Puerto Rico Rio Grande
Resort Melia Coco Beach Puerto Rico Rio Grande
Rio Grande Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Resort
Resort Melia Coco Beach Puerto Rico
Gran Melia Golf Resort Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Rio Grande

Frequently asked questions

Are free cancellation options available at Hyatt Regency Grand Reserve Puerto Rico?

Hyatt Regency Grand Reserve Puerto Rico provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hyatt Regency Grand Reserve Puerto Rico?

As of Jul 2, 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Grand Reserve Puerto Rico on Jul 15, 2025 start from $278.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Hyatt Regency Grand Reserve Puerto Rico?

This resort is situated in Zarzal within a short 19-minute walk of Coco Beach Golf and Country Club. Wyndham Rio Mar Golf Course is also within a driving distance of 4.8 mi.

Will I be able to park at Hyatt Regency Grand Reserve Puerto Rico?

Yes, valet parking is offered for USD 27.88 per night. Accessible parking is also available for guests.

Is there a spa at Hyatt Regency Grand Reserve Puerto Rico?

There is a full-service spa available for guests to enjoy and services include hot stone massages, prenatal massages, body wraps, and couples treatments.

Does Hyatt Regency Grand Reserve Puerto Rico include a casino?

No, Hyatt Regency Grand Reserve Puerto Rico doesn't have a casino.

Is there an indoor pool at Hyatt Regency Grand Reserve Puerto Rico?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub. Guests have pool access between 7:00 AM and 10:00 PM.

Is Hyatt Regency Grand Reserve Puerto Rico good for couples?

This beachfront resort offers many amenities for couples, including Champagne service as well as a beach bar and 3 outdoor pools.

Are there hot tubs at Hyatt Regency Grand Reserve Puerto Rico?

Yes, this resort has a spa tub.

Does Hyatt Regency Grand Reserve Puerto Rico have a restaurant that serves breakfast?

Yes, Hyatt Regency Grand Reserve Puerto Rico has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hyatt Regency Grand Reserve Puerto Rico allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hyatt Regency Grand Reserve Puerto Rico for a fee of USD 150 per accommodation, per stay.

Does Hyatt Regency Grand Reserve Puerto Rico have connecting rooms?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hyatt Regency Grand Reserve Puerto Rico?

The closest major airport to Hyatt Regency Grand Reserve Puerto Rico is Luis Munoz Marin Intl. Airport (SJU), which is 22.6 mi away (31 minutes by car). Another top airport is Vieques (VQS-Antonio Rivera Rodriguez), which is around 28 mi away.

Are there rooms with balconies that I can book at Hyatt Regency Grand Reserve Puerto Rico?

Yes, every guestroom at Hyatt Regency Grand Reserve Puerto Rico comes with a balcony with some featuring ocean or garden views.

Does Hyatt Regency Grand Reserve Puerto Rico have a wedding venue?

Take advantage of the wedding venue at Hyatt Regency Grand Reserve Puerto Rico if you plan to say "I do" during your trip.

Hyatt Regency Grand Reserve Puerto Rico Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1516 out of 2311 reviews
Rating 8 - Good. 431 out of 2311 reviews
Rating 6 - Okay. 193 out of 2311 reviews
Rating 4 - Poor. 83 out of 2311 reviews
Rating 2 - Terrible. 88 out of 2311 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angel Camacho

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 4 nights in Jun 2025

6/10 Okay

Mary Josephine DiBernardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have nothing to complain about, one of the best stays I’ve had in a long time. All the staff were very attentive and willing to help.
Stayed 2 nights in Mar 2025

4/10 Poor

Radoslav

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not waste your money for this old clean-less dining horrible noisy staff and room service horrible never again this is not 5 ***** Resort
Stayed 5 nights in Mar 2025

10/10 Excellent

Maria Isabel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing to relax and stay there. If you are looking something like this, it is the right place. The beach is amazing, service incredible and rooms perfect. The only thing is that they do not mop the floors daily, there was a lot of dust under the beds and the lamps were full of dust too. The balcony was really dirty. However, if you want to explore the island, you will want to rent a car or stay more like in San Juan or Condado or Isla verde. The only observation we have for the hotel is that after 6pm is too boring. They should have more activities or shows to entertain the people at night.
Stayed 4 nights in Mar 2025

10/10 Excellent

milton

Liked: Cleanliness
Stayed 1 night in Mar 2025

6/10 Okay

Valentina

Traveled with partner
Liked: Cleanliness
The Property is very nice, but the service is poor. and the food is terrible. Worst food I had in a resort, overpriced, not even a decent breakfast. The coffee shop sells a decent cappuccino, pastries are less than average, no variety. Don't expect a fine sand beach and crystal blue water, lots of seaweed.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Kayla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic at the hyatt, staff overall was warm and pleasant. The beach/ pool/ area around the property is absolutely beautiful. The only thing that we didnt expect was the additional $65 dollars a day from booking with a third party (expedia). Originally our package was about $1100, we were very surprised to see a checkout bill for an additional $1000, 500 being this hotel booking fee. Why dont they just include that amount in the original booking price? We were not super happy to find that out upon check out. But overall. Would recommend to friends/ family.
Stayed 5 nights in Mar 2025

8/10 Good

Elizabeth, Rock Hall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was nice but a bit isolated because it’s on a peninsula. Rent a car at the airport if you want to sightsee. Lots of places on the resort to rest. Enjoyed one of the smaller pools because it was less noisy and you could get a cabana.
Stayed 6 nights in Mar 2025

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible don’t stay
Stayed 5 nights in Mar 2025

4/10 Poor

Lauren Aletia Marie, Franklin

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

nancy

Stayed 2 nights in Mar 2025

10/10 Excellent

Britt

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful family vacation

We enjoyed our family vacation to this property. There was a lot to do with the beach, 3 different pools and multiple restaurants. The food was good and service was very friendly. Only issue was getting our rooms cleaned when we were out of our room each day.
Stayed 4 nights in Mar 2025

4/10 Poor

Dan

Stayed 2 nights in Mar 2025

10/10 Excellent

ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice resort for families

Hotel was large and clean. Nice pools. Would be nicer if there was more breakfast options. Dinner options were so-so. Nice for families.
Stayed 4 nights in Mar 2025

4/10 Poor

Valerie, Boynton Beach

Disliked: Staff & service, property conditions & facilities
Stood in line for 45 minutes for coffee. Should have coffee available in lobby. Trollies to and from the room were hit or miss. Mostly walked. Long walk especially at night. Property was very confusing to navigate and signage was poor. Upon check in was assigned to an occupied room so that had to be corrected. To turn the light on, the switch turns every light in the room on. Free wifi was terrible. Couldn’t check my emails. Finally, left my wedding band on the counter in my room along with 2 charging cables and the service personnel did not turn the items in. Very disappointed with the whole experience.
Stayed 3 nights in Mar 2025

8/10 Good

Brittini

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was really great from the drivers that took us to our bungalows, concierge, to the restaurant servers, to Guillermo at the front desk. Everyone was so kind and informative. The booking for restaurants were a bit confusing because when we saw that reservations were full we were not made aware that we could still walk in.
Stayed 3 nights in Mar 2025

4/10 Poor

Nancy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Over priced with little amenties

Would not stay there again. Felt charged for everything, not many amenities, just pools. Resort fee was 60/day , maybe good for conferences but not a holiday.
Stayed 4 nights in Mar 2025

10/10 Excellent

Shamira Yasmine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
12 out of 10. Absolutely phenomenal!! You don’t have to leave the property ever! Beach, pool, cabanas, drinks and food. I would have preferred to stay at the resort instead of going to Old San Juan. Cannot wait to return!
Stayed 3 nights in Mar 2025

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great family friendly place with stunning views of the ocean.
Stayed 5 nights in Mar 2025

2/10 Terrible

Katie Sol

Stayed 6 nights in Mar 2025