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Recent guest reviews

Excellent place!

Very close to San Juan , great entertainment around the hotel.

The property was nice and clean, a little overpriced after being compared to packages that offered more amenities.I reserved a room for 2, only received 1 welcome voucher. It was cold and rained my whole stay 2/3-2/7 and I was informed the hotel doesn’t let you use heat, the “AC Unit has to be either off or on Fan mode” just to keep the room warm. I also was charged a smoking fee although I DID NOT smoke inside the property at all. I spoke with an Operations Manager and still haven’t gotten a refund or solution to this issue. If you find yourself at this hotel, at least you’ll enjoy the food at Distro T-Mobile.

Everything it was totally lit and totally legit ive got a new place to stay in the P.R.

i liked

Excellent location and friendly staff

Property in in a perfect place. Tmobile District is aweseome.

the view to the district tmobil excellent quiet place

i did not like this hotel. the room smelled like smoke even though they have a strict no smoking policy. they didn’t let us check in until 5pm. the gym has a separate key? i got it twice and it never worked so i had to call for assistance every time? our room had a huge window open to a GIANT neon LED screen and loud thumping music until 11pm. not a problem for most who come for that party but this is not the place to stay if you are working in PR or touring old san juan. couldn’t do room service and no restaurant in the hotel beside a few snacks at the bar. bartender had to google how to make my drink and then still made me a bad drink. plus was the restaurant next door, spanish tapas, was delicious.

The staff were so slow and we never had our room cleaned during our stay. I found a cockroach in the bathroom. Super humid room and smelled musty even though the A/C was on. When we checked in they also didn’t have some people in our groups rooms ready until 4 hours after we were supposed to check-in.

Room took 4 hours to be ready - it was still dirty, no toilet paper and slippery stuff on the floor. Room felt damp. Staff was not responsive. My phone didn’t work either. Coffee machine broken. Just a mess.

The hotel was excellent and the staff was amazing the only think was the parking lot the we have to pay. The should have the parking lot including in the price of the hotel

I liked the location of the property. It was central to nice places but not overcrowded. I didn't like that they do not offer room service. They also had two main exits. However you could not enter through the door that was closest to the parking lot...even with a room key. It was an inconvenience to have to walk around to the front entrance, especially when it is raining! The hotel restaurant was very slow. Other than that, it is a very clean and nice hotel.

This Hotel small like dog urine on every floor I had to switch rooms 3 times the smell was horrible

Uber, taxi

Did not like anything not worth the money. Room was sub par, parking was a hassle and pointless, staff was not helpful.

The hotel is nice, the only problem I had was with the

300 Convention Boulevard San Juan

Hotel highlights

  • Walking distance to Puerto Rico Convention Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Santurce within a 5-minute walk of Puerto Rico Convention Center, Aloft San Juan is within a mile (2 km) of other popular attractions like Pan American Pier. This 177-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a 24-hour business center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can sip a beverage at the coffee shop/cafe. To-go breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

Guests can expect to find free WiFi and 55-inch LCD TVs with digital channels and Netflix. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, safes, and phones are other standard amenities.


Property features

At Aloft San Juan, guests have access to an outdoor pool, free WiFi in public areas, and a conference center. Valet parking is available for USD 28 per night. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a TV in a common area.

Room options

aloft, Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

aloft, Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

aloft, Suite, 1 King Bed, Non Smoking, Bay View

1 King Bed | Sleeps 3

Room, 1 King Bed, City View, Corner

1 King Bed | Sleeps 3

Guest reviews for Aloft San Juan

Everyone (9) Couples (7) Family (10)
5
Family

Excellent place!

By on Jul 18, 2022

Review comment responded on Jul 19, 2022

Thank you for your feedback! We hope you visit us again soon.

5
Partner Couples

Very close to San Juan , great entertainment around the hotel.

By on Apr 10, 2022

Review comment responded on Apr 11, 2022

Thank you for your feedback! We hope you visit us again soon.

3
Partner Couples

The property was nice and clean, a little overpriced after being compared to packages that offered more amenities.I reserved a room for 2, only received 1 welcome voucher. It was cold and rained my whole stay 2/3-2/7 and I was informed the hotel doesn’t let you use heat, the “AC Unit has to be either off or on Fan mode” just to keep the room warm. I also was charged a smoking fee although I DID NOT smoke inside the property at all. I spoke with an Operations Manager and still haven’t gotten a refund or solution to this issue. If you find yourself at this hotel, at least you’ll enjoy the food at Distro T-Mobile.

By on Feb 12, 2022

Review comment responded on Feb 14, 2022

Thank you for your feedback! We will be sharing this with our Housekeeping and Engineering department.

5
Family

Everything it was totally lit and totally legit ive got a new place to stay in the P.R.

By on Jan 31, 2022

Review comment responded on Jan 31, 2022

Thank you for your feedback! We hope you visit us again soon.

5
Friends

i liked

By on Dec 19, 2021

Review comment responded on Dec 20, 2021

Thank you for your feedback! We hope you visit us again soon!

5
Partner Couples

Excellent location and friendly staff

By on Dec 13, 2021

Review comment responded on Dec 16, 2021

Thank you for your feedback! We hope you visit us again soon!

5
Friends

Property in in a perfect place. Tmobile District is aweseome.

By on Sep 26, 2021

Review comment responded on Sep 27, 2021

Thank you for your feedback! We hope to see you again soon!

5
Family

the view to the district tmobil excellent quiet place

By on Sep 2, 2021

Review comment responded on Sep 2, 2021

Thank you for your feedback! We hope to see you again soon!

2
Partner Couples Business Business

i did not like this hotel. the room smelled like smoke even though they have a strict no smoking policy. they didn’t let us check in until 5pm. the gym has a separate key? i got it twice and it never worked so i had to call for assistance every time? our room had a huge window open to a GIANT neon LED screen and loud thumping music until 11pm. not a problem for most who come for that party but this is not the place to stay if you are working in PR or touring old san juan. couldn’t do room service and no restaurant in the hotel beside a few snacks at the bar. bartender had to google how to make my drink and then still made me a bad drink. plus was the restaurant next door, spanish tapas, was delicious.

By on Jul 14, 2021

Review comment responded on Jul 19, 2021

Thank you for your feedback. We apologize for the inconveniences that you encountered during your stay. At the Aloft San Juan we strive to provide the highest quality of service and we are very sorry that we could not exceed your expectations. We hope you visit us again for us to provide you with a more positive experience.

2
Friends

The staff were so slow and we never had our room cleaned during our stay. I found a cockroach in the bathroom. Super humid room and smelled musty even though the A/C was on. When we checked in they also didn’t have some people in our groups rooms ready until 4 hours after we were supposed to check-in.

By on Jul 14, 2021

Review comment responded on Jul 19, 2021

Thank you for your feedback. We apologize for the inconveniences that you encountered during your stay. At the Aloft San Juan we strive to provide the highest quality of service and we are very sorry that we could not exceed your expectations. We hope you visit us again for us to provide you with a more positive experience.

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