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Recent guest reviews

The staff was very friendly upon checking in. I was given Room 420 which I spent one night in. The room carpet was damp, the bedding was damp and smelt very musky. I was moved to another Room 322 the following evening which was very dry and comfortable. I checked in Thursday, I paid for breakfast in my room rate. My daughter and I had a boat excursion on Friday morning and was getting picked up at 7am. I ask the desk agent can we take our breakfast with us, I was told no, we had to sit and eat it in the dinning room. Upon checking out this morning @ 6:45am I noticed a few soldiers from the Air Force with their breakfast in take out plates. I went to the front desk where three agents was present and told them what had happen to me on Friday. It’s not fair to tell one guest they can’t do something and allow it for another guest. I’m pretty sure being a retired marine wife, my room rate cost more than the soldiers but I wasn’t allow to carrying out my breakfast that I paid for in my room rate.

It was very well kept. The pool area was amazing, especially if you have children. Close to the ports and a short trip to the airport. Would definitely stay at this property again.

I like the pool, the breakfast and the comfortable room

Very clean amd great location. Breakfast was very healthy. Had a nice pool and gym. The crew were extremely helpful and friendly. No issues with parking. Housekeeping were flexible when needed. Safe area with security.

nice big pool and kids water area. Nice breakfast but outside seating was nasty with bird droppings.

Andrew called day before arrival to see if we needed any special accommodations for our stay. We stayed one night prior to our cruise. Good free breakfast in the morning. Comfortable clean rooms. Would stay here again before going on our cruises.

Room was great, but hallways to rooms are in disrepair and seem dingy and dirty. But once I got into the room it was nice and clean with a great view,

Great place to stay, close to old san Juan and Carolina beach

Right in the center of Puerto Rico, breakfast was great!

Considering pricing of comparable hotels in the area the services are weak. There is no valet parking or help with luggage and parking facilities are not comfortable and a $14/night fee is charged anyway. No room service. Ordered late night meal and had to pick up at lobby. Housekeeping did not make bed any day in a 4 night stay.

Short stay but very pleasant. Check in went well and check out was fast and accurate.

Avenida Fernandez Juncos 580 San Juan

Hotel highlights

  • Walking distance to Puerto Rico Convention Center and Condado Beach
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Hyatt Place San Juan/City Center places you in Isla Grande, within a leisurely stroll of popular sights such as Puerto Rico Convention Center and Condado Beach. This 149-room, 3-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi.


Dining

Enjoy a bite to eat at Gallery Kitchen, the hotel's onsite restaurant. Get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.


Rooms

All 149 air-conditioned accommodations feature living rooms. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include sofa beds, refrigerators, and coffee makers.


Property features

Hyatt Place San Juan/City Center features an outdoor pool, a children's pool, and a 24-hour fitness center. Self parking is available for USD 16.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 4 meeting rooms, and conference space.

Room options

Room, Multiple Beds, View

Queen 2 | Sleeps 6

Room, Accessible (shower)

King 1 | Sleeps 4

Room, Accessible, Bathtub

King 1 | Sleeps 4

Room, 2 Queen Beds, Accessible, Bathtub

Queen 2 | Sleeps 6

Guest reviews for Hyatt Place San Juan/City Center

Everyone (57) Couples (1) Family (6)
3
Everyone

By on Sep 22, 2019

3
Families

The staff was very friendly upon checking in. I was given Room 420 which I spent one night in. The room carpet was damp, the bedding was damp and smelt very musky. I was moved to another Room 322 the following evening which was very dry and comfortable. I checked in Thursday, I paid for breakfast in my room rate. My daughter and I had a boat excursion on Friday morning and was getting picked up at 7am. I ask the desk agent can we take our breakfast with us, I was told no, we had to sit and eat it in the dinning room. Upon checking out this morning @ 6:45am I noticed a few soldiers from the Air Force with their breakfast in take out plates. I went to the front desk where three agents was present and told them what had happen to me on Friday. It’s not fair to tell one guest they can’t do something and allow it for another guest. I’m pretty sure being a retired marine wife, my room rate cost more than the soldiers but I wasn’t allow to carrying out my breakfast that I paid for in my room rate.

By on Sep 15, 2019

Review comment responded on Sep 16, 2019

Dear Anonymous, Thank you for sharing your past experience with us at our property. I apologize that we did not meet your expectations rest assure I will share your comments with my team in order to improve in the areas mentioned. Hope you had a wonderful weekend!

1
Everyone

By on Jul 31, 2019

5
Families

It was very well kept. The pool area was amazing, especially if you have children. Close to the ports and a short trip to the airport. Would definitely stay at this property again.

By on Jul 16, 2019

5
Family with small children

I like the pool, the breakfast and the comfortable room

By on Jul 4, 2019

2
Everyone

By on Jun 25, 2019

5
Families

Very clean amd great location. Breakfast was very healthy. Had a nice pool and gym. The crew were extremely helpful and friendly. No issues with parking. Housekeeping were flexible when needed. Safe area with security.

By on Jun 23, 2019

5
Everyone

By on Jun 19, 2019

5
Everyone

By on Jun 15, 2019

4
Partner Couples Friends

nice big pool and kids water area. Nice breakfast but outside seating was nasty with bird droppings.

By on Apr 30, 2019

Hyatt Place San Juan/City Center

Avenida Fernandez Juncos 580, San Juan, 00907
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