Hyatt Place San Juan/City Center in San Juan | Hotel Rates & Reviews on Orbitz

Rooms

All 149 air-conditioned accommodations feature living rooms. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include sofa beds, refrigerators, and coffee makers.

Property features

Hyatt Place San Juan/City Center features an outdoor pool, a children's pool, and a 24-hour fitness center. Self parking is available for USD 16.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 4 meeting rooms, and conference space.

Room options

Room, 1 King Bed with Sofabed

King 1 | Sleeps 4

$108* Per night/room Oct 28 - Oct 29

Room, Multiple Beds, View

Queen 2 | Sleeps 6

Room, Accessible (shower)

King 1 | Sleeps 4

Room, Accessible, Bathtub

King 1 | Sleeps 4

Room, 2 Queen Beds, Accessible, Bathtub

Queen 2 | Sleeps 6

Arrivals + Departures

The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

24-hour check-in
Check-out: noon
Minimum check-in age: 21

Special Check-in Details

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Payment types

Pets

This property welcomes pets for USD 75 per pet, per night, plus a deposit of USD 75.00 per stay
Up to 2 per room (50 lbs is the maximum pet weight)
Restrictions apply
For more information, guests can reach out to the property at the number on the booking confirmation

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, JCB International, Mastercard, and Visa.
Debit cards aren't accepted.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Additional taxes apply to daily parking rates at this property. For more details, please contact the property using the information on the reservation confirmation received after booking.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Mandatory Fees and Taxes

You'll be asked to pay these charges at the property:

Resort fee: 18.314 percent of room rate

The resort fee includes:

Breakfast
Pool access
Fitness center access

These are all of the charges provided to us by the property. However, charges can vary based on the room you book or length of stay.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: USD 12 per person (approximately)
Self parking fee: USD 16.00 per day
Pet deposit: USD 75.00 per stay
Pet fee: USD 75 per pet, per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

Hyatt Place San Juan/City Center Hotel
Hyatt Place San Juan/City Center
Hyatt Place Juan/City
Hyatt Juan City Center Juan
Hyatt Place San Juan/City Center Hotel
Hyatt Place San Juan/City Center San Juan
Hyatt Place San Juan/City Center Hotel San Juan

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4.3

out of 5

"Very good!"

See all 65 reviews

Room cleanliness 4.5

Service & staff 4.5

Room comfort 4.5

Hotel condition 4.0

This hotel is most popular for:

Recent guest reviews

The staff was very friendly upon checking in. I was given Room 420 which I spent one night in. The room carpet was damp, the bedding was damp and smelt very musky. I was moved to another Room 322 the following evening which was very dry and comfortable. I checked in Thursday, I paid for breakfast in my room rate. My daughter and I had a boat excursion on Friday morning and was getting picked up at 7am. I ask the desk agent can we take our breakfast with us, I was told no, we had to sit and eat it in the dinning room. Upon checking out this morning @ 6:45am I noticed a few soldiers from the Air Force with their breakfast in take out plates. I went to the front desk where three agents was present and told them what had happen to me on Friday. It’s not fair to tell one guest they can’t do something and allow it for another guest. I’m pretty sure being a retired marine wife, my room rate cost more than the soldiers but I wasn’t allow to carrying out my breakfast that I paid for in my room rate.

It was very well kept. The pool area was amazing, especially if you have children. Close to the ports and a short trip to the airport. Would definitely stay at this property again.

I like the pool, the breakfast and the comfortable room

Very clean amd great location. Breakfast was very healthy. Had a nice pool and gym. The crew were extremely helpful and friendly. No issues with parking. Housekeeping were flexible when needed. Safe area with security.

nice big pool and kids water area. Nice breakfast but outside seating was nasty with bird droppings.

Andrew called day before arrival to see if we needed any special accommodations for our stay. We stayed one night prior to our cruise. Good free breakfast in the morning. Comfortable clean rooms. Would stay here again before going on our cruises.

Room was great, but hallways to rooms are in disrepair and seem dingy and dirty. But once I got into the room it was nice and clean with a great view,

Great place to stay, close to old san Juan and Carolina beach

Right in the center of Puerto Rico, breakfast was great!

Considering pricing of comparable hotels in the area the services are weak. There is no valet parking or help with luggage and parking facilities are not comfortable and a $14/night fee is charged anyway. No room service. Ordered late night meal and had to pick up at lobby. Housekeeping did not make bed any day in a 4 night stay.

Short stay but very pleasant. Check in went well and check out was fast and accurate.

Guest reviews for Hyatt Place San Juan/City Center

Everyone

By a verified traveler on Sep 22, 2019

Families

By a verified traveler on Sep 15, 2019

Review comment KDiverse responded on Sep 16, 2019

Dear Anonymous, Thank you for sharing your past experience with us at our property. I apologize that we did not meet your expectations rest assure I will share your comments with my team in order to improve in the areas mentioned. Hope you had a wonderful weekend!

By a verified traveler on Jul 31, 2019

By a verified traveler on Jul 16, 2019

Family with small children

By a verified traveler on Jul 4, 2019

By a verified traveler on Jun 25, 2019

By a verified traveler on Jun 23, 2019

By a verified traveler on Jun 19, 2019

By a verified traveler on Jun 15, 2019

Partner Couples Friends

By a verified traveler on Apr 30, 2019

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Hyatt Place San Juan/City Center

This hotel is most popular for:

Recent guest reviews

Hotel highlights

Dining

Rooms

Property features

Room options

Room, 1 King Bed with Sofabed

Room, Multiple Beds, View

Room, Accessible (shower)

Room, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub

Guest reviews for Hyatt Place San Juan/City Center

Hyatt Place San Juan/City Center

Hotel Amenities

Hotel Area

Hotel Policies

Please fix the following errors to continue:

Please enter a check-in date

Please enter a check-out date

Please provide the ages of children below

Please enter your travel dates like this: M/d/yyyy