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Recent guest reviews

Excellent location, friendly staff, yummy breakfast and a beautiful and huge pool. Highly recommend for a family vacation. I really enjoyed my Island PR.:)

Great location for pre and post cruise. Perfect pool, sufficient breakfast, close to dining locations.

They have a decent buffet breakfast, but wish it was available a few extra hours in the morning. It would also be mice if they had complimentary coffee throughout the day. The staff is very nice and friendly.

Property was great but there were long black hair stands found in my bed and in our shower. We all have short blonde hair.

Loved everything and the staff was great!! The food was excellent. The Drinks and live music were all great. Couldn’t have been happier.

Hotel was very nice. Exactly what we were looking for before heading out on our cruise.

VERY NICE HOTEL BUT SMELLED A BIT MUSTY MAYBE BECAUSE OF HURRICANE MARIA. ALL CARPETING NEEDS TO BE CHANGED. ROOM VERY SPACIOUS. CLEAN JUST THAT SMELL IN ROOMS AND DEFINETLY IN HALLWAYS. STAFF WONDERFUL, BREAKFAST GOOD.

Excellent hotel. Very clean. Friendly staff. Plenty of restaurants nearby.

Customer Services. Carlos and Keisha ( bartenders), are the best.

The location is good for convention activity. The breakfast is not good and not as advertised. It's a clean place and in a safe area. The A/C will either freeze you out or cook you, so be prepared. The pool area is nice. It's walking distance to some good places to eat and you can see the cruise ships from the property.

Just the Pool other than that not good No light in bathroom, no cable tv, fridge not working plus they charge $15.00 dollar every time u leave the hotel plus they charge for cleaning room

The staff was very friendly upon checking in. I was given Room 420 which I spent one night in. The room carpet was damp, the bedding was damp and smelt very musky. I was moved to another Room 322 the following evening which was very dry and comfortable. I checked in Thursday, I paid for breakfast in my room rate. My daughter and I had a boat excursion on Friday morning and was getting picked up at 7am. I ask the desk agent can we take our breakfast with us, I was told no, we had to sit and eat it in the dinning room. Upon checking out this morning @ 6:45am I noticed a few soldiers from the Air Force with their breakfast in take out plates. I went to the front desk where three agents was present and told them what had happen to me on Friday. It’s not fair to tell one guest they can’t do something and allow it for another guest. I’m pretty sure being a retired marine wife, my room rate cost more than the soldiers but I wasn’t allow to carrying out my breakfast that I paid for in my room rate.

It was very well kept. The pool area was amazing, especially if you have children. Close to the ports and a short trip to the airport. Would definitely stay at this property again.

I like the pool, the breakfast and the comfortable room

Avenida Fernandez Juncos 580 San Juan

Hotel highlights

  • Walking distance to Puerto Rico Convention Center and Pan American Pier
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour business center

Hyatt Place San Juan/City Center places you in Isla Grande, within a leisurely stroll of popular sights such as Puerto Rico Convention Center and Pan American Pier. This 149-room, 3.5-star hotel has a restaurant, free in-room WiFi, and a 24-hour business center.


Dining

Enjoy a leisurely bite to eat at Gallery Kitchen, the hotel's onsite restaurant. You can sip a beverage at the coffee shop/café.


Rooms

All 149 air-conditioned accommodations feature living rooms. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Sofa beds, refrigerators, and coffee makers are other standard amenities.


Property features

Built in 2016, the brand new Hyatt Place San Juan/City Center offers free WiFi in public areas, 4 meeting rooms, and conference space. Self parking is available for USD 15.00 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Room options

Room (2 Queen Beds with Sofa Bed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Room, View (2 Queen Beds with Sofa Bed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed with Sofa bed, View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hyatt Place San Juan/City Center

Everyone (46) Couples (5) Family (18)
5
Everyone

By on Aug 24, 2020

5
Family Family

Excellent location, friendly staff, yummy breakfast and a beautiful and huge pool. Highly recommend for a family vacation. I really enjoyed my Island PR.:)

By , from Jacksonville, FL on Mar 16, 2020

5
Family Family with small children Partner Couples

Great location for pre and post cruise. Perfect pool, sufficient breakfast, close to dining locations.

By on Feb 2, 2020

Review comment responded on Feb 11, 2020

Dear Anonymous, Thank you for choosing us for your pre cruise stay! Also thank you for your feedback in regards of our pool, breakfast option and location. We hope we can continue to be of service to you and your family in the near future!

4
Partner Couples

They have a decent buffet breakfast, but wish it was available a few extra hours in the morning. It would also be mice if they had complimentary coffee throughout the day. The staff is very nice and friendly.

By on Jan 7, 2020

Review comment responded on Feb 11, 2020

Dear Anonymous, Thank you for your wonderful comments and for staying with us! We hope you can visit us in the near future!

4
Everyone

By on Dec 26, 2019

4
Family

Property was great but there were long black hair stands found in my bed and in our shower. We all have short blonde hair.

By on Dec 21, 2019

5
Partner Couples

Loved everything and the staff was great!! The food was excellent. The Drinks and live music were all great. Couldn’t have been happier.

By on Nov 19, 2019

Review comment responded on Nov 23, 2019

Dear Guest, Thank you for taking the time to rate your experience with us! I really enjoyed knowing we exceeded your expectations on this occasion! Hope you can visit us sometime soon!

5
Family

Hotel was very nice. Exactly what we were looking for before heading out on our cruise.

By on Nov 15, 2019

Review comment responded on Nov 18, 2019

Dear John, Thank you for choosing us for your pre cruise stay! I am glad that we were exactly what you were looking for. We hope you can choose us as your pre-cruise hotel in the near future!

4
Family Family

VERY NICE HOTEL BUT SMELLED A BIT MUSTY MAYBE BECAUSE OF HURRICANE MARIA. ALL CARPETING NEEDS TO BE CHANGED. ROOM VERY SPACIOUS. CLEAN JUST THAT SMELL IN ROOMS AND DEFINETLY IN HALLWAYS. STAFF WONDERFUL, BREAKFAST GOOD.

By , from CLIFTON, NJ on Nov 14, 2019

Review comment responded on Nov 18, 2019

Dear Diana, Thank you for taking the time to share your past experience with us. It is important to us to learn guest feedback from our guest in order to improve in any area. I apologize that your experience was not completely satisfactory but that our staff were so accommodating. We hope you can give us a second chance in the near future.

5
Family

Excellent hotel. Very clean. Friendly staff. Plenty of restaurants nearby.

By on Nov 3, 2019

Review comment responded on Nov 13, 2019

Thank you for your comments and we are glad that our facilities and staff were up to your standards. We hope you can choose us again when visiting the convention center area.

Hyatt Place San Juan/City Center

Avenida Fernandez Juncos 580, San Juan, 00907
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