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Recent guest reviews

They gave 2 complimentary drinks a night between 5-7 and they stacked, so if you missed a day, you could get them the following day. The restaurant food was very good, late evening empanadas a must try. A block away from the beach. Pool was nice and clean. And of course the casino was a night treat.

Amazing hotel and in a convenient location. Friendly staff and beautiful atmosphere. I will be back!

One desk staff wasn’t very helpful

Loved how the inside was designed to be the outside and access to everything. Spa, cafe, casino, pool, restuarant, bar

convenient from the airport. Didnt like... Fox news on all the TVs in the lobby area. Happy hour not as good as it used to be.

The decorations for Christmas were beautiful. The kids loved the see through elevators. Staff was friendly. Our room didn't have a fan or a window that would open so it didn't smell fresh, but seemed clean. Short walk to the beach and groceries is awesome! The pool was beautiful but too cold, wish it was heated. The hot tub was big so that's where we stayed most of the time with the kids. Overall great stay

It is a really a good place to stay! Excellent customer service and welcoming.

Property needs some updating. Feel the resort fee is exorbitant as the rate for this property should already cover what the resort fees are being charge for.

Hotel, pool, breakfast very nice. I would stay there again. The only thing I didn’t like was that there was no airport shuttle.

Great place to stay

We were there right after Hurricane Fiona. We were in a house without water and electricity so we were really looking forward to staying at the hotel. Keep in mind the entire island was impacted so we understand that. We brought our own flashlights so that helped waking the dark hallways. Unfortunately the key cards they made didn’t work so staff had to let us into our room. The problem was we couldn’t leave the room together or we would be locked out. I had my elderly mother and aunt I’m a different floor. My poor husband walked up and down that hotel checking on them and looking for food. He finally left the hotel and came back with a pizza as we all sat in the dark. The lights and water came back on hours later. The next day I requested a late checkout. I guess I had Stockholm syndrome. The staff was great and the hotel was nice and clean in the light. Biggest take away is I’ll always bring a flashlight, water snd the ability to recognize good staff.

The amenities and conveniences of this hotel makes this hotel 5 stars. We traveled with a group of 17 ppl ranging in age from 4 to 79 years old. The walk to the beach was walkable by the 4 yo. When you get to the beach, there are designated lounge chairs and umbrellas near the water for guests of this hotel - at no charge! The free drink reception every night was a highlight! The group would meet for drinks before we would head out for dinner. But, we ate at the hotel restaurant for dinner twice because the food was so good! Free hot breakfast every morning was delicious and was a nice savings as part of our trip. The casino was fun for the adults to meet up at night and on our last night there, they had a live band and dance floor! The pool was exceptional - waterfalls, beach style walk-in for our older family members and a separate shaded kiddie pool. Again, you can’t beat the amenities and conveniences of this hotel. Also, all the staff was so happy, helpful, and easy to talk to. In fact, Andrea at the front desk was extremely helpful when planning for my large group! She understood the pressure of planning for a group to ensure my whole family was comfortable, got what they needed, and Andrea never made me feel like I was giving her trouble with my requests! Everyone in our group said they would absolutely stay here again!

Location, Location Location

8000 Tartak Street Carolina

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Casino

Located in Isla Verde within a short stroll of Isla Verde Beach, Embassy Suites by Hilton San Juan Hotel & Casino is within a 10-minute drive Condado Beach. This 313-room, 3.5-star resort welcomes guests with free breakfast, a casino, and an outdoor pool.


Dining

Free cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM. In addition to a restaurant that serves lunch and dinner, you can also enjoy a drink at the bar. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

Guests can expect 55-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

Guests of Embassy Suites by Hilton San Juan Hotel & Casino enjoy a casino, an outdoor pool, and a children's pool. Valet parking is offered for USD 24.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this family-friendly resort include a 24-hour gym, free WiFi in public areas, and a spa tub.

Room options

Suite, 1 King Bed (Top Floor)

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Room, 2 Double Beds, Non Smoking (Nonsuite)

2 Double Beds | Sleeps 4

Presidential Suite, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Embassy Suites by Hilton San Juan Hotel & Casino

Everyone (27) Couples (10) Family (29)
5
Family

They gave 2 complimentary drinks a night between 5-7 and they stacked, so if you missed a day, you could get them the following day. The restaurant food was very good, late evening empanadas a must try. A block away from the beach. Pool was nice and clean. And of course the casino was a night treat.

By on May 10, 2023

Review comment responded on May 11, 2023

Thanks for staying with us. We appreciate your feedback!

5
Partner Couples

Amazing hotel and in a convenient location. Friendly staff and beautiful atmosphere. I will be back!

By on May 3, 2023

Review comment responded on May 3, 2023

Thank you David for the excellent review! We can't wait to welcome you back at the Embassy Suites by Hilton San Juan Hotel & Casino.

4
Everyone

By on Apr 30, 2023

Review comment responded on May 23, 2023

Thank you for your feedback, we are looking forward for your return,

4
Everyone

By on Apr 25, 2023

Review comment responded on May 15, 2023

Thank you Nada for the good rating of your vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.

5
Family

One desk staff wasn’t very helpful

By on Apr 24, 2023

Review comment responded on Apr 25, 2023

Thank you Amanda for taking the time to review your stay at the Embassy Suites by HIlton San Juan Hotel & Casino.

5
Family with small children

Loved how the inside was designed to be the outside and access to everything. Spa, cafe, casino, pool, restuarant, bar

By on Apr 17, 2023

Review comment responded on Apr 20, 2023

Thank you John! We are so happy you liked our Embassy Suites by Hilton San Juan Hotel & Casino.

4
Partner Couples

convenient from the airport. Didnt like... Fox news on all the TVs in the lobby area. Happy hour not as good as it used to be.

By on Apr 17, 2023

Review comment responded on Apr 21, 2023

Thank you Larry for the feedback of your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

5
Everyone

By on Feb 10, 2023

Review comment responded on Mar 7, 2023

Thank you Gonzalo for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

5
Everyone

By on Feb 3, 2023

Review comment responded on Mar 7, 2023

Thank you Marina! We are so happy you had an excellent stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

4
Family Family with small children

The decorations for Christmas were beautiful. The kids loved the see through elevators. Staff was friendly. Our room didn't have a fan or a window that would open so it didn't smell fresh, but seemed clean. Short walk to the beach and groceries is awesome! The pool was beautiful but too cold, wish it was heated. The hot tub was big so that's where we stayed most of the time with the kids. Overall great stay

By on Jan 15, 2023

Review comment responded on Jan 17, 2023

Thank you so much for the review of your stay at the Embassy Suites by Hilton San Juan Hotel & Casino, Jessica. We will be sharing your comments with our team.

Embassy Suites by Hilton San Juan Hotel & Casino

8000 Tartak Street, Carolina, 00979
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