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Recent guest reviews

I think it’s moronic for an airport hotel to schedule a party until midnight on one of the busiest travel days of the year. We had to be up at 4 am and they booked a party in the ballroom until midnight. They offered to move our room but only after we complained and we were already in bed.

The amenities are nice, the complementary reception is awesome

Although the rooms were supposedly redone they still seemed "tired" looking. They had old phones in the room. Internet was down for most of the time that I was there.

From the front desk to the chef Ralph maids and hotel staff. A great time and clean hotel. Rooms are always maintain clean. Any service you request it’s address immediately likevour bedroom remote control needed battery replacement. It was address immediately. Everyone demonstrates best customer service practice. It’s our 4th stay at Embasdy Suitw and we will return soon

Outstanding staff personnel, facilities and location.

Clean friendly helpful free happy hour outback in the hotel breakfast was delicious.

Property is under rennovation. Carpet is dirty. Bathroom old. Was not a pleasant stay.

I love the pool, happy hour and how clean it was. I did not like that i paid for a room on the top floor and they put me on the 4th floor.

I really liked the security and layout of your hotel.

I love the complimentary breakfast (with made to order

Well when I book a trip to Orbitz I pay a set price for air fare, car rental and hotel. But what I came to realized that the Hotel had other fees including parking and taxed for parking in two different occasions and all these fees were more than fifty percent of the hotel stay. I was really disappointed with these fees and next time will definitely use Air BnB.

ENTERTAIMENT DURING NIGHTHT. HOUSEKEEPING IN OUR ROOM.

The layout of the property the pool the beatiful lobby. I did not like the WIFI and construction noise but understand the need for repairs

Was not able to enjoy the pool. It was closed even though there was no hurricane and the Outback Steakhouse stayed closed as well

This is a great hotel. The facility is very clean, the staff was very friendly and the managers reception was better than most places I have stayed at.

8000 Tartak Street Carolina

Hotel highlights

  • Walking distance to Carolina Beach and Isla Verde Beach
  • Free cooked-to-order breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining

Located in Isla Verde, Embassy Suites by Hilton San Juan Hotel & Casino is within a 10-minute walk of popular sights such as Carolina Beach and Isla Verde Beach. This 3.5-star resort has 313 guestrooms and offers conveniences like 3 restaurants, a casino, and an outdoor pool.


Dining

Free cooked-to-order breakfast is offered each morning. Enjoy dining at El Patio Latin Bar Cafe, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

All 313 rooms provide microwaves, refrigerators, and coffee makers. 55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other amenities include free weekday newspapers, free local calls, and laptop-compatible safes.


Property features

Guests of Embassy Suites by Hilton San Juan Hotel & Casino enjoy a casino, an outdoor pool, and a children's pool. Valet parking is offered for USD 23 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this family-friendly resort include a 24-hour fitness center, a spa tub, and free WiFi in public areas.

Room options

Suite, 1 King Bed (Top Floor)

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Presidential Suite, 1 King Bed

1 King Bed | Sleeps 5

Guest reviews for Embassy Suites by Hilton San Juan Hotel & Casino

Everyone (74) Couples (103) Business (18) Family (100) Friends (32) Other (13)
2
Family

I think it’s moronic for an airport hotel to schedule a party until midnight on one of the busiest travel days of the year. We had to be up at 4 am and they booked a party in the ballroom until midnight. They offered to move our room but only after we complained and we were already in bed.

By on Jan 7, 2020

Review comment responded on Jan 7, 2020

Thank you for your comments regarding your most recent stay with us. Please accept our apologies for not meeting your expectations and the inconveniences experienced while on our hotel. We will be communicating your findings to our team in efforts to improve and avoid future inconveniences with our guests. We hope you can give us another opportunity where we can change your current perception of us and turn it into a positive one.

5
Family with small children

The amenities are nice, the complementary reception is awesome

By on Nov 30, 2019

Review comment responded on Dec 3, 2019

Dear Guest: Thank you for staying with us! We are very happy to hear your liked our amenities and the complimentary reception. We hope to see you again soon!

3
Everyone

Although the rooms were supposedly redone they still seemed "tired" looking. They had old phones in the room. Internet was down for most of the time that I was there.

By on Nov 22, 2019

Review comment responded on Dec 3, 2019

Dear Guest: Thank you for staying with us and for sharing your feedback. We are very sorry for the inconvenience you had during your stay. We hope you consider staying with us again!

5
Everyone

By on Nov 18, 2019

Review comment responded on Nov 18, 2019

Dear Guest: Thank you for staying with us and for your positive feedback!

3
Everyone

By on Nov 7, 2019

Review comment responded on Nov 8, 2019

Dear Guest: Thank you for staying with us and for your feedback! We look forward to welcome you again soon!

5
Everyone

By on Nov 4, 2019

Review comment responded on Nov 6, 2019

Dear Guest: Thank you for staying with us and for your positive feedback. Please come back soon!

5
Partner Couples Business Business

From the front desk to the chef Ralph maids and hotel staff. A great time and clean hotel. Rooms are always maintain clean. Any service you request it’s address immediately likevour bedroom remote control needed battery replacement. It was address immediately. Everyone demonstrates best customer service practice. It’s our 4th stay at Embasdy Suitw and we will return soon

By on Oct 27, 2019

Review comment responded on Oct 28, 2019

Dear Guest: Thank you for choosing to stay with us! It is a delight to hear that you had an excellent stay. We are very happy that you enjoyed our facilities and customer services. We really appreciate your support and hope to see you again soon!

5
Family

Outstanding staff personnel, facilities and location.

By on Oct 21, 2019

Review comment responded on Oct 23, 2019

Dear Guest: Thank you for staying with us. We are very happy to hear you are pleased with our staff, facilities and location! We look forward to welcome you back soon! :)

4
Everyone

Clean friendly helpful free happy hour outback in the hotel breakfast was delicious.

By on Oct 21, 2019

Review comment responded on Oct 21, 2019

Dear Guest: Thank you for choosing Embassy Suites San Juan Hotel & Casino! We are very happy that you enjoyed your stay. We look forward to welcome you back soon!

3
Friends

Property is under rennovation. Carpet is dirty. Bathroom old. Was not a pleasant stay.

By on Oct 20, 2019

Review comment responded on Oct 21, 2019

Dear Guest: We apologize for the inconvenience you had in your stay. We are currently working in the last phase of the renovation. We hope you consider staying with us again.

Embassy Suites by Hilton San Juan Hotel & Casino

8000 Tartak Street, Carolina, 00979
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