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Recent guest reviews

Service & Location

I stood at the hotel because it was safe. The breakfast was delicious, but the coffee was not replenished. They were always out of coffee in the dining area. The rooms were very uncomfortable because they were small, especially the bathroom area. The worse part of it all was fact that the internet was out often and I missed online meetings. These outages were not due to any natural phenomenon. This is unacceptable! I will never book a stay at this hotel. In the future, I will avoid doing business with the Holiday Inn and Orbitz. I am very disappointed because these inconveniences made my experience uncomfortable and unenjoyable.

Close to beach and centralized

Everything was alright. Didn't use the room much because we were out most the time

This property needs a complete over haul. The room smelled of sewage and mildew. The facility wasn’t clean, the front office staff were unprofessional and unfriendly. I was very dissatisfied and checked out.

The property was located in the center of El Condado which is where I needed to be. The hotel itself is being remodeled and is not the best. The parking lot was limited and had construction debris in the way of parking. The hotel staff had us waiting more than 30 minutes because they could not find our reservation that was pre-paid thru Orbitz. Then they finally found our reservation and still proceeded to charge us again for the same stay, we later got it refunded the day before we left. The hotel has two small elevators and one of them was out of order during our stay. The hotel was full of tourists who were just there to party and have no consideration to the hotel or its staff. The room that we were given had a very small bathroom barely enough room for one person. The room was not that cleaned given that we found hair on the floor and counters smeared with food and make up. Thank god we travel with disinfectant wipes. The hallways are carpeted and smelled of mold - they had an air cleaner near our door and you could hear it in the room, the rooms have thin walls and you could at times hear your neighbors conversations. The morning line for breakfast was sad and not we organized, we skipped it while we were there. The night we stayed in there were hotel guest having dinner in the hotel lobby with their friends and their were guests drinking and smoking pot outside of the main door of the hotel. This hotel was not worth what we paid !!!!

N/a

Bella personas y muy muy clean and room was clean.

I’m extremely disappointed in this hotel. It was dirty, our rooms never got cleaned, we weren’t given the rooms we paid for, there were roaches, with the exception of a few front desk people the staff was not very kind, the towels were not very fresh, there were mold marks and lots of other marks on bedding and this hotel was for sure not what it looked like in the advertisement. For Holiday Inn to be such a big company they really failed with this location. The rates that we were charged were nowhere near what these rooms were worth. I’m extremely disappointed and will never recommend this location to anyone I know.

Close to everything. Walking distance to several eateries.

Elevator damage for while. Everything was perfect. Clean rooms, perfect area to walk in condado. Excelente

The friendily kind people around and everyone I met friendly and happy to answer question and greeting with a smile

I always stay in the holiday inn for all my vacation because I am a member but this one was not good, the hotel was in construction so the carpet by the elevator was dirty, hallways smell horrible and no water to shower for 3 hours every day from 12 to 3 I was very disappointed and went I complained to the manager in charge she said is in the website the hotel is under remodeling, went I look Back again was all way down on the website. I trust holiday inn for the past good experience but in this one you fail!!

Excelent service, have a little store and breakfast

Good price, great location, helpful staff. Will repeat.

Beacuse is very good place and the localization is excellent

The free breakfast was nice. Rooms are pretty small, and toilet is kind of uncomfortable since it's too close to the shower wall.

1 Mariano Ramirez Bages San Juan

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Fitness center

Located in Condado, Holiday Inn Express San Juan Condado, an IHG Hotel is next to Parque La Ventana al Mar and Casino del Mar at La Concha Resort. This 115-room, 3.5-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM.


Rooms

All 115 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include free weekday newspapers, free local calls, and hair dryers.


Property features

At Holiday Inn Express San Juan Condado, an IHG Hotel, guests enjoy an outdoor pool, a gym, and a spa tub. Self parking is available for USD 20.00 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a business center, and free newspapers.

Room options

Room, 1 King Bed, Non Smoking (Leisure)

1 King Bed | Sleeps 2

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 3

Room, 2 Double Beds, Accessible, Non Smoking (Mobility Roll-In Shower)

2 Double Beds | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express San Juan Condado, an IHG Hotel

Everyone (32) Business (1) Couples (7) Family (12)
5
Partner Couples

Service & Location

By on Sep 26, 2021

Review comment responded on Sep 27, 2021

Thank you for staying and providing feedback! We value your opinion and hope to have you as our guest in the future!

2
Family

I stood at the hotel because it was safe. The breakfast was delicious, but the coffee was not replenished. They were always out of coffee in the dining area. The rooms were very uncomfortable because they were small, especially the bathroom area. The worse part of it all was fact that the internet was out often and I missed online meetings. These outages were not due to any natural phenomenon. This is unacceptable! I will never book a stay at this hotel. In the future, I will avoid doing business with the Holiday Inn and Orbitz. I am very disappointed because these inconveniences made my experience uncomfortable and unenjoyable.

By on Aug 18, 2021

Review comment responded on Sep 8, 2021

Thank you for your review and rating! You’ve brought up so many important points, both ups and downs from your trip, and we truly appreciate your observations. First, It’s wonderful that you enjoyed your breakfast, but it's unfortunate that the bathrooms were not as spacious as you would have liked. We completely relate to your need for coffee, and your feedback to that end is much appreciated. Please know we never want our guests to be inconvenienced by technological snags and I’m so sorry you ran into challenges. Please accept our sincere apologies We do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect visit! Regards, Guest Relations Manager

3
Family

Close to beach and centralized

By on Aug 13, 2021

Review comment responded on Aug 17, 2021

Thank you for your feedback! We hope you visit us in the near future!

4
Family

Everything was alright. Didn't use the room much because we were out most the time

By on Jul 22, 2021

Review comment responded on Jul 29, 2021

It is so lovely to see your ratings of your recent stay at our property and that you were impressed by our property and unparalleled service. It's important to provide comfort, cleanliness, and personable attention - I'm happy you experienced all of this during your stay with us. We look forward to welcoming you back again for another memorable stay.

1
Friends

This property needs a complete over haul. The room smelled of sewage and mildew. The facility wasn’t clean, the front office staff were unprofessional and unfriendly. I was very dissatisfied and checked out.

By on Jul 11, 2021

Review comment responded on Jul 18, 2021

We truly appreciate your visit and your review . We pride ourselves on offering signature experiences, so I apologize for the misstep you encountered. We’re always seeking out ways to improve our guests’ experience, and feedback like this helps us do this, so I appreciate you sharing this with us.

3
Partner Couples

The property was located in the center of El Condado which is where I needed to be. The hotel itself is being remodeled and is not the best. The parking lot was limited and had construction debris in the way of parking. The hotel staff had us waiting more than 30 minutes because they could not find our reservation that was pre-paid thru Orbitz. Then they finally found our reservation and still proceeded to charge us again for the same stay, we later got it refunded the day before we left. The hotel has two small elevators and one of them was out of order during our stay. The hotel was full of tourists who were just there to party and have no consideration to the hotel or its staff. The room that we were given had a very small bathroom barely enough room for one person. The room was not that cleaned given that we found hair on the floor and counters smeared with food and make up. Thank god we travel with disinfectant wipes. The hallways are carpeted and smelled of mold - they had an air cleaner near our door and you could hear it in the room, the rooms have thin walls and you could at times hear your neighbors conversations. The morning line for breakfast was sad and not we organized, we skipped it while we were there. The night we stayed in there were hotel guest having dinner in the hotel lobby with their friends and their were guests drinking and smoking pot outside of the main door of the hotel. This hotel was not worth what we paid !!!!

By on May 24, 2021

Review comment responded on May 25, 2021

As much as it saddens me to read about your experience I thank you for sharing your feedback. The only way we can achieve the highest levels of service that our guests expect is by understanding situations as you personally described on your recent visit. Please trust that I have followed up with our managers to ensure this type of interaction does not happen for future travelers. I would love to prove our commitment to quality and seamless service. I do hope you will give us another chance and until then I thank you for your candid feedback. Regards, Guest Experience Manager

4
Family

N/a

By on May 18, 2021

Review comment responded on May 20, 2021

Serving as your beach home in San Juan was a pleasure and we appreciate you sharing your experience! Our team at the Holiday Inn Express San Juan takes a lot of pride in our ability to provide our guests with a convenient and thoughtful experience. It appears that you appreciated our efforts, which means a lot to us We look forward to you joining us again in the future so that we can treat you to another streamlined stay in our gorgeous city. Regards, Guest experience Manager

5
Family

Bella personas y muy muy clean and room was clean.

By on Apr 13, 2021

Review comment responded on Apr 22, 2021

Thank you for staying with us and for your valuable comments! Hope to have you back staying with us in the near future!

1
Family Friends Family

I’m extremely disappointed in this hotel. It was dirty, our rooms never got cleaned, we weren’t given the rooms we paid for, there were roaches, with the exception of a few front desk people the staff was not very kind, the towels were not very fresh, there were mold marks and lots of other marks on bedding and this hotel was for sure not what it looked like in the advertisement. For Holiday Inn to be such a big company they really failed with this location. The rates that we were charged were nowhere near what these rooms were worth. I’m extremely disappointed and will never recommend this location to anyone I know.

By on Apr 7, 2021

Review comment responded on Apr 13, 2021

As much as it saddens me to read about your experience, I thank you for sharing your feedback. The only way we can achieve the highest levels of service that our guests expect is by understanding situations as you personally described on your recent visit. Should you find yourself in San Juan in the future, I encourage you to let me know as I would love to prove our commitment to quality and seamless service. I do hope you give us another chance and until then I thank you for your candid feedback. Kind regards, Guest Experience Manager

5
Everyone

Close to everything. Walking distance to several eateries.

By on Mar 16, 2021

Review comment responded on Mar 17, 2021

thank you

Holiday Inn Express San Juan Condado, an IHG Hotel

1 Mariano Ramirez Bages, San Juan, 00907
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