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Recent guest reviews

Staff was very cool and friendly make us feel at home very clean and quiet

Heat didn't work, no hot water for shower in the morning.

I would have to say If you’re a man and with a lady, stay someone else because she deserves better. If you’re a man and alone and need a place to stay then this will do the job. The surroundings are sketch but the room is decent. The front desk is good too. Loud outside noise from ppl, locomotive, motorcycle and talking. Cheap price though.

I booked a three night stay because we had plumbing issues at home. The dron staff was very nice and friendly. The front office girl checked us in fast. My complain is about the cleanliness of the room. Mind you I'm writing this during a pandemic. The toilet bowl had feces marks like it wasnt cleaned. The toilet paper was half way which for COVID-19 precautions should receive a new one. The floors were not swept. One of the pillow cases had a dirt stain on it. The bedding also had a small yellow stain and had a rip. I will not stay there ever again regarless of how cheap it is for this reasons.

It was in a good location and everything about the room was nicer than I thought it was going to be. It exceeded my expectations in every way. A very good Best Western. I’ll definitely stay here every time I’m in Sacramento.

The rooms have a modern design, great tv and appliances, comfortable beds,band clean linens. The staff on this trip was especially attentive. It could easily rate 4 stars. But there are a few unfortunate details. Though everything looks clean, the countertop surfaces by the TV and the nightstands were not clean. Although hard to see, they had some kind of crusty dried drops, that looked like food which I ended up cleaning with a rag. The controls for the AC/heat unit we're also very dirty. And actually the heater in the room I was in wasn't working, so on my second night I was moved to a different room. The floors in both rooms were filthy, like I don't know how long it's been since they've really been cleaned well, it really doesn't even seem like they've been damn mopped. A couple of problems with this hotel in general. One is the noise. Nightly there seem to be other guests (or visitors??) leaving or arriving playing their car stereos very loud various times of night with tons of sub woofer. As well, someone was driving around the parking lot with very loud tuned mufflers. This happened several times. Other guests don't seem concerned when they're having loud conversations either on their phones or with some other guests outside, and though this is supposed to be a non-smoking hotel, the guest next door to my room would stand in front of his door and smoke, and the smoke would come in my room even though closed up tight.

Property smelled horrible and when asked to extend stay was told no with no explanation.

Pros I really appreciate that there is a fridge and microwave! The linens always seem to be clean. The complimentary full breakfast is great for early birds. Cons The nearby train was especially loud on this visit oh, so it must depend which room you get. This time all the countertop surfaces we're much cleaner than prior visits, but the floor very dirty, just as I've experienced here in the past. Doesn't seem to be mopped between guests. Be aware the freezer section in the mini fridge does not get cold enough to keep ice cream or anything frozen, even on the coldest setting.

Swimming Pool Closed and. Jacuzzi Room was cleamed

Staff members not very helpful. Place looks great from outside however there is a lot of people that seems to be living there. Problem hanging at the parking lot, people fighting next door, too much noise, you can heard anything inside the room, didn’t want to charge the room or extend it.

It is not clean at all I won’t stay there again even so I need to keep going to that city for business

Great price, nicely decorated, clean and comfortable

The room was nice and clean. The breakfast was decent too

New building I believe so it’s nice and clean but bathroom door lock its already broken

Canterbury Road Sacramento CA

Hotel highlights

  • Close to Cal Expo
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Woodlake within a mile (2 km) of Cal Expo, SureStay Plus Hotel by Best Western Sacramento Cal Expo is within a few miles (5 km) of other popular sights such as Discovery Park. This 152-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9 AM.


Rooms

The 152 accommodations feature sitting areas. 50-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and phones. Limited housekeeping is available.


Property features

Renovated in 2018, SureStay Plus Hotel by Best Western Sacramento Cal Expo offers a spa tub, free WiFi in public areas, and a 24-hour business center. A stay here includes free parking. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, express check-out, and laundry facilities.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for SureStay Plus Hotel by Best Western Sacramento Cal Expo

Everyone (42) Couples (3) Family (15)
5
Family Family with small children Family

Staff was very cool and friendly make us feel at home very clean and quiet

By on Mar 24, 2021

Review comment responded on Mar 28, 2021

I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience. We hope to see you again to deliver you with a 5 star experience. Thank you again for your time, if you could please take a moment to Leave a review we would greatly appreciate it.

5
Everyone

By on Mar 8, 2021

Review comment responded on Mar 18, 2021

It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

5
Everyone

By on Feb 18, 2021

Review comment responded on Feb 28, 2021

Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience

1
Business Business

Heat didn't work, no hot water for shower in the morning.

By on Jan 8, 2021

Review comment responded on Jan 11, 2021

Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

3
Everyone

I would have to say If you’re a man and with a lady, stay someone else because she deserves better. If you’re a man and alone and need a place to stay then this will do the job. The surroundings are sketch but the room is decent. The front desk is good too. Loud outside noise from ppl, locomotive, motorcycle and talking. Cheap price though.

By , from Sacramento on Dec 6, 2020

Review comment responded on Dec 8, 2020

I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve. I hope you will remember our attributes and return to see how we have improved.

2
Partner Couples

I booked a three night stay because we had plumbing issues at home. The dron staff was very nice and friendly. The front office girl checked us in fast. My complain is about the cleanliness of the room. Mind you I'm writing this during a pandemic. The toilet bowl had feces marks like it wasnt cleaned. The toilet paper was half way which for COVID-19 precautions should receive a new one. The floors were not swept. One of the pillow cases had a dirt stain on it. The bedding also had a small yellow stain and had a rip. I will not stay there ever again regarless of how cheap it is for this reasons.

By , from Sacramento on Dec 3, 2020

Review comment responded on Dec 7, 2020

It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.

5
Everyone

It was in a good location and everything about the room was nicer than I thought it was going to be. It exceeded my expectations in every way. A very good Best Western. I’ll definitely stay here every time I’m in Sacramento.

By , from Oregon on Nov 30, 2020

Review comment responded on Dec 1, 2020

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

2
Everyone

The rooms have a modern design, great tv and appliances, comfortable beds,band clean linens. The staff on this trip was especially attentive. It could easily rate 4 stars. But there are a few unfortunate details. Though everything looks clean, the countertop surfaces by the TV and the nightstands were not clean. Although hard to see, they had some kind of crusty dried drops, that looked like food which I ended up cleaning with a rag. The controls for the AC/heat unit we're also very dirty. And actually the heater in the room I was in wasn't working, so on my second night I was moved to a different room. The floors in both rooms were filthy, like I don't know how long it's been since they've really been cleaned well, it really doesn't even seem like they've been damn mopped. A couple of problems with this hotel in general. One is the noise. Nightly there seem to be other guests (or visitors??) leaving or arriving playing their car stereos very loud various times of night with tons of sub woofer. As well, someone was driving around the parking lot with very loud tuned mufflers. This happened several times. Other guests don't seem concerned when they're having loud conversations either on their phones or with some other guests outside, and though this is supposed to be a non-smoking hotel, the guest next door to my room would stand in front of his door and smoke, and the smoke would come in my room even though closed up tight.

By on Nov 24, 2020

Review comment responded on Nov 26, 2020

I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve. I hope you will remember our attributes and return to see how we have improved.

3
Everyone

By on Apr 21, 2020

Review comment responded on Apr 22, 2020

Thank you

2
Family with small children Family

Property smelled horrible and when asked to extend stay was told no with no explanation.

By on Mar 16, 2020

Review comment responded on Mar 16, 2020

I am so sorry to hear that you did not enjoy your stay with us. I hope that you found our accommodations and services to be satisfactory, and I am very sorry to learn that we did not exceed your expectations. We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. We hope to see you again someday and to transform your opinion of our hotel and service.

SureStay Plus Hotel by Best Western Sacramento Cal Expo

1900 Canterbury Road, Sacramento, CA 95815
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