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Recent guest reviews

I was very disappointed with my overall stay at Towneplace. The customer service crew were unhelpful and didn’t seem to have knowledge of almost everything I asked about. They were not helpful. They ran out of clean towels and were suppose to bring some to my room when they were ready. That never happened. I had to go ask for towels. They were not ready had to use pool towels. The lock on the door was faulty. The handle on the bedroom closet was torn up. It was very noisy. The air conditioning unit ran constantly regardless of the setting. It was loud, sounded like it was falling apart. It was very hard to sleep due to the noise. In addition, I had to turn the television up really loud to hear it over the air conditioner. This was the worst stay at a Marriott hotel that I have ever experienced. I will never stay there again. I’m very disappointed.

New and clean and parking is accessible. Staff nice and courteous.

Very helpful people. Rooms are very clean and love the kitchen in the room.

The staff was amazing and really helpful. The room was beautiful. The location is nice as well.

E Commerce Way Sacramento CA

Hotel highlights

  • Free self-serve breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Located in North Natomas, TownePlace Suites by Marriott Sacramento Airport Natomas is within a 10-minute drive of popular attractions such as Discovery Park and Golden1Center. This hotel has 119 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free self-serve breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 9:30 AM.


Rooms

TownePlace Suites by Marriott Sacramento Airport Natomas's 119 rooms are individually furnished and provide coffee makers, phones, and ironing boards. 49-inch LED TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi. Other standard amenities include hair dryers and wardrobes or closets. Weekly housekeeping is available.


Property features

Built in 2020, the brand new TownePlace Suites by Marriott Sacramento Airport Natomas offers an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.

Room options

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 3

Suite, 1 Bedroom, Non Smoking

1 Queen Bed | Sleeps 3

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for TownePlace Suites by Marriott Sacramento Airport Natomas

Everyone (1) Couples (3) Family (2)
1
Family Business Business

I was very disappointed with my overall stay at Towneplace. The customer service crew were unhelpful and didn’t seem to have knowledge of almost everything I asked about. They were not helpful. They ran out of clean towels and were suppose to bring some to my room when they were ready. That never happened. I had to go ask for towels. They were not ready had to use pool towels. The lock on the door was faulty. The handle on the bedroom closet was torn up. It was very noisy. The air conditioning unit ran constantly regardless of the setting. It was loud, sounded like it was falling apart. It was very hard to sleep due to the noise. In addition, I had to turn the television up really loud to hear it over the air conditioner. This was the worst stay at a Marriott hotel that I have ever experienced. I will never stay there again. I’m very disappointed.

By on Apr 25, 2021

Review comment responded on Apr 26, 2021

Dear Anonymous, I completely understand your disappointment as I am completely disappointed to be reading this. Our guests have typically raved about the customer service and it is disheartening to read of the lack of care you received while you were here. Rest assure that your feedback is extremely important and I will be addressing all your concerns with the pertinent staff members. Thank you so much for taking the time to let us know how we can improve. Sincerely, Tobias D General Manager

5
Partner Couples Family

New and clean and parking is accessible. Staff nice and courteous.

By on Mar 24, 2021

Review comment responded on Mar 24, 2021

Thank you so much Anonymous! We are so happy you enjoyed your accommodations and look forward to seeing you again if your travels lead you back to the Sacramento Airport/Natomas area.

4
Everyone

By on Feb 27, 2021

Review comment responded on Mar 9, 2021

Thank you for the great rating!

5
Partner Couples

Very helpful people. Rooms are very clean and love the kitchen in the room.

By on Aug 31, 2020

5
Partner Couples

The staff was amazing and really helpful. The room was beautiful. The location is nice as well.

By on Jul 27, 2020

TownePlace Suites by Marriott Sacramento Airport Natomas

4090 E Commerce Way, Sacramento, CA 95834
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