The property is Run down and lacks an identity. Appears a renovations plan is planned for end of 2021. Restaurant still closed and bar has limited hours. Giant tv screen in lobby with football is a turnoff.
The staff was the best I loved the valet service as well as having help with my luggage. Bed, pillows and tub were very comfy channel selection in room was great view was wonderful enjoyed having Kuerig in room as well as iPhone compatible radio and clock I overall had a good rest and great experience everything was with in walking distance which was wonderful. Plan to book here again in the future.
Rooms were comfortable znd staff very helpful
The hotel seemed a bit run down but decor changes were visible. Tje pool area was plain and surrounded with concrete which made it too hot to enjoy. The rooms were comfortable and nice. Staff was friendly. Location was superb.
Smell in the hotel room balcony like it was close for a long time my view was terrible
The property is located in the perfect spot on the strip. The ambience is nice, I understand it used to be the Hard Rock Cafe. The condition of the room is pretty good but there are some signs of wear and tear. Biggest complaint is air conditioner doesn’t get ice cold. It was just barely cool. Which isn’t great in Palm Springs. Also no umbrellas at the pool, you’re forced to either rent an expensive cabana or just burn up in the sun. Staff was very friendly. It was a good value, may or may not stay again.
No room cleaning is the new norm for hotels? You have to go get your own towels?
Comfortable hotel. Rooms are spacious. Nice pool. Would stay again.
Stayed 2 days during CV and Indian Wells tennis cancellation. Hotel less than 20% occupied. Asked if we could move to a different room, wanted to charge us to move.... Stayed at 5star st Maurice in Paris once, due to low occupancy moved us to a suite for free. Won’t ever stay at Zoso again.
Location is right in the heart of downtown. Nice decor, friendly, helpful staff, large rooms and bathrooms, quiet. I like that the pool is all one depth, no deep end, so good for cooling off. Pool area is a lot of cement. No trees, needs more umbrellas, but had lots of chaise lounges. Do not like the loud nightclub music played all day Saturday by DJ at the pool.
The room seems ok, but the rest of the property seems outdated and not well maintained. The staff not really professional, overall not really pleasant experience.
The location is great, but the decor is horrendous. I found valet parking to be a nuisance. Customer service was just OK, not warm or welcoming. The pool was OK, but it's 3 feet deep. The hot tub was so crowded and people were practically fighting for space. Honestly, I regret booking this place.
Location is good. Property needs to be updated.. While the look is nice, landscaping needs to be updated and changed. It’s the desert, and if u are trying to have a full exp that should be included. Our ceiling leaked over night and the shower handle was almost broken. Sink was clogged too. I’d stay there again but these things need to be taken care of. Attention to detail is a must at a location like this
Located in Downtown Palm Springs within a short walk of Palm Springs Art Museum, Hotel Zoso is within a mile (2 km) of other popular sights such as Palm Springs Convention Center. This 163-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start weekends with cooked-to-order breakfast, available for a fee from 8:00 AM to 11:00 AM.
All 163 rooms feature balconies or patios, iPod docks, and coffee makers. Guests can expect free WiFi and 42-inch flat-screen TVs. Beds sport premium bedding and bathrooms offer hair dryers. Free local calls, safes, and ironing boards are also standard. Housekeeping is available on request.
At Hotel Zoso, guests have access to an outdoor pool, free WiFi in public areas, and a spa tub. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include conference space, a terrace, and a TV in a common area.
The property is Run down and lacks an identity. Appears a renovations plan is planned for end of 2021. Restaurant still closed and bar has limited hours. Giant tv screen in lobby with football is a turnoff.
The staff was the best I loved the valet service as well as having help with my luggage. Bed, pillows and tub were very comfy channel selection in room was great view was wonderful enjoyed having Kuerig in room as well as iPhone compatible radio and clock I overall had a good rest and great experience everything was with in walking distance which was wonderful. Plan to book here again in the future.
Thank you for choosing Hotel Zoso on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your positive star rating, letting us and others know about the positive experience you had while staying with us. We truly appreciate our guest feedback, and hope we see you soon..
Rooms were comfortable znd staff very helpful
Thank you for your feedback and most of all for staying with us at Hotel Zoso. We look forward to your return.
The hotel seemed a bit run down but decor changes were visible. Tje pool area was plain and surrounded with concrete which made it too hot to enjoy. The rooms were comfortable and nice. Staff was friendly. Location was superb.
Thank you for your feedback, we appreciate you staying with us and look forward to your return.
Smell in the hotel room balcony like it was close for a long time my view was terrible
Thank you for your feedback and thank you for staying with us.
Thank you for staying with us.
Thank you for staying with us.
The property is located in the perfect spot on the strip. The ambience is nice, I understand it used to be the Hard Rock Cafe. The condition of the room is pretty good but there are some signs of wear and tear. Biggest complaint is air conditioner doesn’t get ice cold. It was just barely cool. Which isn’t great in Palm Springs. Also no umbrellas at the pool, you’re forced to either rent an expensive cabana or just burn up in the sun. Staff was very friendly. It was a good value, may or may not stay again.
Thank you for your feedback, we appreciate you bringing to our attention. Thank you.
No room cleaning is the new norm for hotels? You have to go get your own towels?
We appreciate your feedback, and will be fully staffed to take care of guest requests very soon. Thank you.
Thank you so much for taking time out of your day, we appreciate you!
Hello, and thank you for your review and rating. I truly apologize for all the issues you had during your stay with us, and would like to speak with you in further detail if all possible. So if you can please contact the resort directly and ask for the guest service manager. Unfortunately I am unable to provide my contact information on these reviews. Again I apologize and look forward to speaking with you.