Stayed 2 days during CV and Indian Wells tennis cancellation. Hotel less than 20% occupied. Asked if we could move to a different room, wanted to charge us to move.... Stayed at 5star st Maurice in Paris once, due to low occupancy moved us to a suite for free. Won’t ever stay at Zoso again.
Location is right in the heart of downtown. Nice decor, friendly, helpful staff, large rooms and bathrooms, quiet. I like that the pool is all one depth, no deep end, so good for cooling off. Pool area is a lot of cement. No trees, needs more umbrellas, but had lots of chaise lounges. Do not like the loud nightclub music played all day Saturday by DJ at the pool.
The room seems ok, but the rest of the property seems outdated and not well maintained. The staff not really professional, overall not really pleasant experience.
The location is great, but the decor is horrendous. I found valet parking to be a nuisance. Customer service was just OK, not warm or welcoming. The pool was OK, but it's 3 feet deep. The hot tub was so crowded and people were practically fighting for space. Honestly, I regret booking this place.
Location is good. Property needs to be updated.. While the look is nice, landscaping needs to be updated and changed. It’s the desert, and if u are trying to have a full exp that should be included. Our ceiling leaked over night and the shower handle was almost broken. Sink was clogged too. I’d stay there again but these things need to be taken care of. Attention to detail is a must at a location like this
i wish i would have told in advance there was no pool
Everyone was very nice, thank you all , and I will come back soon, I love your place
Excellent hotel staff friendly and helpful clean property
fun hotel, area is perfect all places are walking distance and the hotel have so much fun activities at the bar lobby area, my family and I had a great stay.
The hotel is in a great location. That's probably its best attribute. Security seems tight particularly during the weekend pool party. Lots of security members walking around. My credit card showed that I was charged twice. Once by Orbtiz and again by the hotel. The hotel eventually refunded the charge after a couple of weeks. I had to make a couple of calls to get this fixed. The resort fee of $42 (including tax) is excessive. It includes valet parking. I prefer an option to self park. Be careful with the mini-bar. I temporarily moved a couple of items out to make room for some water. It triggered the sensor resulting in a charge. I didn't bother disputing this charge since I was mainly focused on the double booking charge. Not sure I would stay here again.
We loved our stay. It is a convenient location to downtown shopping, food and activities. We enjoyed the street fair! We will be back! Amazing staff, thank you Angela and Cruz! It was a great visit with my daughter for her 28th birthday!
Atmosphere was good. Service was bad. Called twice to have my luggage brought up. Still never came. Had yo go down myself to retrieve. Check in at 4pm is also disappointing
Perfectly located great pool area good size room friendly staff
Located in Downtown Palm Springs, Hotel Zoso is within a 10-minute walk of popular sights such as San Jacinto Mountains and Palm Springs Art Museum. This 163-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start weekends with cooked-to-order breakfast, available for a fee from 8:00 AM to 11:00 AM.
All 163 rooms feature balconies or patios, iPod docks, and minibars. Guests can expect free WiFi and 42-inch flat-screen TVs. Beds sport premium bedding and bathrooms offer hair dryers. Coffee makers, free local calls, and safes are also standard.
At Hotel Zoso, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. There's valet parking for a fee, as well as a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this boutique hotel include free WiFi in public areas, conference space, and a porter/bellhop.
Stayed 2 days during CV and Indian Wells tennis cancellation. Hotel less than 20% occupied. Asked if we could move to a different room, wanted to charge us to move.... Stayed at 5star st Maurice in Paris once, due to low occupancy moved us to a suite for free. Won’t ever stay at Zoso again.
Location is right in the heart of downtown. Nice decor, friendly, helpful staff, large rooms and bathrooms, quiet. I like that the pool is all one depth, no deep end, so good for cooling off. Pool area is a lot of cement. No trees, needs more umbrellas, but had lots of chaise lounges. Do not like the loud nightclub music played all day Saturday by DJ at the pool.
Thank you for your feedback. We will be addressing your concerns. Look forward to your next visit,
The room seems ok, but the rest of the property seems outdated and not well maintained. The staff not really professional, overall not really pleasant experience.
Thanks for staying with us. We appreciate your feedback!
The location is great, but the decor is horrendous. I found valet parking to be a nuisance. Customer service was just OK, not warm or welcoming. The pool was OK, but it's 3 feet deep. The hot tub was so crowded and people were practically fighting for space. Honestly, I regret booking this place.
Location is good. Property needs to be updated.. While the look is nice, landscaping needs to be updated and changed. It’s the desert, and if u are trying to have a full exp that should be included. Our ceiling leaked over night and the shower handle was almost broken. Sink was clogged too. I’d stay there again but these things need to be taken care of. Attention to detail is a must at a location like this
i wish i would have told in advance there was no pool
Thank you for your feedback. We will be addressing your concerns.I hope you will give us an opportunity to make things better,