I didn't like how I inquired about a hot tub room and was offered it they charged my card and then told me I couldn't get that room a they would refund me back my money that was unexceotatble I was very upset
Horrible Service at front desk and not in a great location.
I spoke with the person who checked us in regarding a sudden change in plans while we were traveling related to COVID-19. We had booked for six nights, but came a day early. That wasn’t a problem, but we had found out that the reason for our visit had been cancelled due to the pandemic. I asked about a credit or refund for any unused nights and his response was a curt and rude, “No, there is nothing that can be done, you got a special rate.” Our rate was what was published on Orbitz. All he had to do was say he didn’t know or ask me to speak with the manager the following day. Which I did. Our unused nights were cheerfully refunded. Because of this, we will stay there again when conditions improve., but his attitude was unacceptable.
Good good good good good good Good good good good good
The breakfast was disappointing. I thought it was full breakfast
Clean, quiet, and comfortable. Nearby stores and it's close to the freeway.
Great price for remodeling place very comfortable and clean
Staff were rude. Room smelled bad. Bed was hard as a rock.
It was awful please let people know that the pool is under construction
My daughter and I only stayed one night, but the hotel and room was very nice. The staff that was on duty when we checked in was nice enough to move his car so that I could park, since there wasn't any available parking.
Stayed one night because close to airport and downtown. Room ready and clean. Staff friendly.
Clean place overall with nice staff. Door slamming was really prominent in the morning --heavy spring action or thin walls? Just seemed like all morning long the walls were shaking with loud door slamming. No sleeping in at this place!
We were happy to stay in the downtown location at a reasonable price. The breakfast was less than good.
Stayed here twice before, this year, because of it's convenient location to Downtown. The equipment in this room was "abused" by previous visitors, the carpet had a couple of visible, irremovable stains, the people above us had kids training in sprints all afternoon, a couple of other guests did not zip their mouths all night. The room was in dire need of updating furniture and the couch seat needs to go to the dump. The breakfast was a joke as well, this time. The coffee was bad, the waffle maker no longer cooked the waffle to an edible state. Wasn't that bad before. Won't be staying there again for the almost hundred bucks it cost. Very disappointed.
Located in Central Sacramento, Quality Inn & Suites is within a mile (2 km) of popular sights such as Discovery Park and Golden 1 Center. This 70-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Free full breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
Quality Inn & Suites's 70 rooms are air-conditioned and provide microwaves, refrigerators, and free local calls. Guests can expect free WiFi and flat-screen TVs with satellite channels. Hair dryers, ironing boards, and desks are also available.
Quality Inn & Suites features an outdoor pool, free WiFi in public areas, and a business center. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a computer station and laundry facilities.
I didn't like how I inquired about a hot tub room and was offered it they charged my card and then told me I couldn't get that room a they would refund me back my money that was unexceotatble I was very upset
Horrible Service at front desk and not in a great location.
We regret not meeting all of your expectations. If you have further concerns and you would like to discuss them please don't hesitate to reach out to us. Thank you for your business!
Thank you for sharing your experience with us. We're sorry for not being able to meet your expectations. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.
I spoke with the person who checked us in regarding a sudden change in plans while we were traveling related to COVID-19. We had booked for six nights, but came a day early. That wasn’t a problem, but we had found out that the reason for our visit had been cancelled due to the pandemic. I asked about a credit or refund for any unused nights and his response was a curt and rude, “No, there is nothing that can be done, you got a special rate.” Our rate was what was published on Orbitz. All he had to do was say he didn’t know or ask me to speak with the manager the following day. Which I did. Our unused nights were cheerfully refunded. Because of this, we will stay there again when conditions improve., but his attitude was unacceptable.
Thank you for being our guest. We are extremely concerned to read your comments and apologize for the issue you had with one of our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We hope the rest of your stay was a positive one and we look forward to your return for a much better outcome.
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
Good good good good good good Good good good good good
The breakfast was disappointing. I thought it was full breakfast
Thank you for your feedback. We have sent your concerns to the General Manager for their review.