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Extended Stay America Sacramento - Northgate

2.5 out of 5.0

Recent guest reviews

Heater didn’t work properly sometimes too hot or too cold. Tub curtain is too low in the tub. Water knob leak water. Slow draining in tub and bathroom sink. Bathroom sink fill with water. The room is kind of dirty and some lights doesn’t work.

I drove from a far and when I got there they said the hotel was overbooked and sold out

My experience is good. The staff is amazing, always willing to help you,give you what you may need to make your stay comfortable.

Dirty rooms, smell of cigarettes, bunch of homeless people living there, awful beds and the list goes in and on. I would never stay there again and wouldn't even recommend this place to my worst enemy.

Clean room, quiet stay. Not many kitchen assesories to use. Received two cups, two forks, a can opener, a sparchula, and a frying pan. And two wrinkled paper platex to use. Really!? We endedup having to eat out instead which defeats the whole purpose of renting a room with a kitchen. Staff was very friendly. Check out was a breeze.

Saw people making Meth and hookers all over. got my money back and found a new hotel never again

Arrived at 8:00 PM. Found complex full. They did not have my reservation. they called other of their sites in town and found no rooms available. I had to on my own call Best Western in another town (Woodland CA) 22 miles away an fortunately found a room for $108.16 a night. Great way to arrive in town after spending most of the day in and airplane. Some how the Hotel did not notify Ortbiz that there were no rooms. Your internal problem became mine and all I get are the emails asking for me to rate the "service". Hopefully you can do a little more than that. Norm B.

Fleas in sink, generally dingy, toilet didn't flush well, wifi didn't work.

Very dirty inside and out. Elevators are disgusting. Hair in shower room smells. Wont be staying there at all.

Worst experience ,dirty sheets,room smelled ,counter attendant bad attitude not helpful,checked in at 10 pm to late to go to another hotel.

AGM Stacie thank you and to all of your staffs. The hotel area is quiet and gated parking.

The facility was a big disappointment. No cleaning or maid service. No free internet after first day. The free breakfast they advertise is what they call "A grab and run"\. They will not see me there again.

Paid in advance for one night smoking via Orbitz. Nice girl at desk - she said no more smoking rooms. She could check at other locations but I would have to pay again. I booked this location because it was the others didn't have smoke rooms. Knowing I couldn't get another room I took non-smoke room. Room was clean. The dresser/night stands drawers would not stay on track. No hangers. Bathroom tub was plastic and perfect if you like to stand in dirty water because of slow drain. Overall room was good just old. Visit was terrible because had to go outside to smoke. I would not recommend or stay here again because fully paid in advance reservation room was not provided

The hotel is close to the airport and the area is clean there's a 24/7 security guard on duty.

Great customer service from the staff. Close to IHOP, Carl Jr's, Taco Bell and other restaurants. The hotel is great for families, couples and even those who just want peace of mind.

Hotel could be nice but staff does NOT care to be there or they just hate their job. Check in was horrible, had to wait because the agent was folding laundry?? After finally getting checked, The room was VERY dirty and smelled horrible. When I asked if there was another room she quickly said NOPE. I had already been charged for the full stay. So before I could possibly sleep or bring my luggage in I went to Target to get cleaning supplies. Im not all crazy about germs but this was ridiculous. Front desk was always locked and a sign taped to the window said SOLD OUT

Bad odor in the room. The room was not clean enough.

People making noise all night. Room wasn't real clean. Refreg. leaked onto the floor. No extra towels and soaps. Not a nice place to take a walk......

Room was what I expected for the price. Clean but not spotless. They didn't have the dishes the advertise they would but aside from that it was good.

Stayed many times at different locations and enjoyed eacg one

3825 Rosin Ct Sacramento CA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America Sacramento - Northgate places you within a 15-minute drive of popular attractions such as Golden1Center and California State Capitol. This 120-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Discovery Park and American River Bike Trail are also nearby.


Dining

Start your day off right with a free on-the-go breakfast.


Rooms

The 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

At Extended Stay America Sacramento - Northgate, guests have access to free WiFi in public areas, express check-in, and express check-out. You can put free parking to good use if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This hotel also has laundry facilities.

Guest reviews for Extended Stay America Sacramento - Northgate

Everyone (18) Business (8) Couples (3) Family (4) Other (4) Friends (2)
3
Everyone

Heater didn’t work properly sometimes too hot or too cold. Tub curtain is too low in the tub. Water knob leak water. Slow draining in tub and bathroom sink. Bathroom sink fill with water. The room is kind of dirty and some lights doesn’t work.

By on Mar 18, 2018

Review comment responded on Mar 20, 2018

Please accept my sincerest apologies for the cleanliness and maintenance issues you encountered while here. We have shared your concerns with my Housekeeping and maintenance teams, and we have taken actions to ensure that we do not repeat these issues in the future. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management

1

horrible service and sold out

Everyone

I drove from a far and when I got there they said the hotel was overbooked and sold out

By , from sacramento on Mar 10, 2018

Review comment responded on Mar 12, 2018

John, we apologize for the issue you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management

5

nice and quiet place to be

Everyone

My experience is good. The staff is amazing, always willing to help you,give you what you may need to make your stay comfortable.

By , from Sacramento,CA. on Feb 24, 2018

Review comment responded on Feb 24, 2018

Thanks for the wonderful feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management

1

never again

Everyone
Dirty Toilet Worn Cabinet Filthy Windowsill Broken and mis-matched outlet

Dirty rooms, smell of cigarettes, bunch of homeless people living there, awful beds and the list goes in and on. I would never stay there again and wouldn't even recommend this place to my worst enemy.

By on Nov 7, 2017

Review comment responded on Nov 9, 2017

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

3

decent for the price

Everyone

Clean room, quiet stay. Not many kitchen assesories to use. Received two cups, two forks, a can opener, a sparchula, and a frying pan. And two wrinkled paper platex to use. Really!? We endedup having to eat out instead which defeats the whole purpose of renting a room with a kitchen. Staff was very friendly. Check out was a breeze.

By , from Sacramento on Nov 4, 2017

Review comment responded on Nov 7, 2017

Alicia, thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management

1

the meth lab hotel

Everyone

Saw people making Meth and hookers all over. got my money back and found a new hotel never again

By on Oct 30, 2017

Review comment responded on Nov 1, 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

1

no room available when i arrived.

Everyone

Arrived at 8:00 PM. Found complex full. They did not have my reservation. they called other of their sites in town and found no rooms available. I had to on my own call Best Western in another town (Woodland CA) 22 miles away an fortunately found a room for $108.16 a night. Great way to arrive in town after spending most of the day in and airplane. Some how the Hotel did not notify Ortbiz that there were no rooms. Your internal problem became mine and all I get are the emails asking for me to rate the "service". Hopefully you can do a little more than that. Norm B.

By on Jul 15, 2017

Review comment responded on Jul 17, 2017

We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We assure you we made every attempt to correct the matter, we are terribly sorry for this inconvenience this caused. We hope you will give us an opportunity to make this up to you on a future stay. I am positive you will leave with a more favorable impression. Sincerely, General Manager

2

disappointing

Everyone

Fleas in sink, generally dingy, toilet didn't flush well, wifi didn't work.

By , from Placerville on May 22, 2017

Review comment responded on May 24, 2017

Thank you for your review. We certainly apologize for the issues you encountered which led to a disappointing stay. Our goal is to deliver clean and well-maintained accommodations to our guests, and we apologize falling short. Your concerns will be addressed to our entire team to revisit our procedures so that our future guests do not experience the same. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, General Manager

1
Everyone

Very dirty inside and out. Elevators are disgusting. Hair in shower room smells. Wont be staying there at all.

By , from Tracy CA on May 16, 2017

Review comment responded on May 18, 2017

Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager

1

people live here ,it's like a ghetto

Everyone

Worst experience ,dirty sheets,room smelled ,counter attendant bad attitude not helpful,checked in at 10 pm to late to go to another hotel.

By on May 12, 2017

Review comment responded on May 14, 2017

We sincerely apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager