Studio, 1 Queen Bed, Non Smoking
from $82
Extended Stay America Sacramento - Northgate
2.5 out of 5.0
2.8
out of 5
Average Guest Review
See all 32 reviews
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Recent guest reviews
Fleas in sink, generally dingy, toilet didn't flush well, wifi didn't work.
Very dirty inside and out. Elevators are disgusting. Hair in shower room smells. Wont be staying there at all.
Worst experience ,dirty sheets,room smelled ,counter attendant bad attitude not helpful,checked in at 10 pm to late to go to another hotel.
AGM Stacie thank you and to all of your staffs. The hotel area is quiet and gated parking.
The facility was a big disappointment. No cleaning or maid service. No free internet after first day. The free breakfast they advertise is what they call "A grab and run"\. They will not see me there again.
Paid in advance for one night smoking via Orbitz. Nice girl at desk - she said no more smoking rooms. She could check at other locations but I would have to pay again. I booked this location because it was the others didn't have smoke rooms. Knowing I couldn't get another room I took non-smoke room. Room was clean. The dresser/night stands drawers would not stay on track. No hangers. Bathroom tub was plastic and perfect if you like to stand in dirty water because of slow drain. Overall room was good just old. Visit was terrible because had to go outside to smoke. I would not recommend or stay here again because fully paid in advance reservation room was not provided
The hotel is close to the airport and the area is clean there's a 24/7 security guard on duty.
Great customer service from the staff. Close to IHOP, Carl Jr's, Taco Bell and other restaurants. The hotel is great for families, couples and even those who just want peace of mind.
Hotel could be nice but staff does NOT care to be there or they just hate their job. Check in was horrible, had to wait because the agent was folding laundry?? After finally getting checked, The room was VERY dirty and smelled horrible. When I asked if there was another room she quickly said NOPE. I had already been charged for the full stay. So before I could possibly sleep or bring my luggage in I went to Target to get cleaning supplies. Im not all crazy about germs but this was ridiculous. Front desk was always locked and a sign taped to the window said SOLD OUT
Bad odor in the room. The room was not clean enough.
People making noise all night. Room wasn't real clean. Refreg. leaked onto the floor. No extra towels and soaps. Not a nice place to take a walk......
Room was what I expected for the price. Clean but not spotless. They didn't have the dishes the advertise they would but aside from that it was good.
Stayed many times at different locations and enjoyed eacg one
Great experience staff is nice I would definitely recommend this hotel
Hotel was fine. Rugs could be replaced. Location was convenient.
Breakfast was disappointing. Convenient location, clean room, friendly staff but sometimes made mistakes with reservation dates. Corrected them patiently when brought to notice.
I neglected the words Extended Stay, I live in the Ghetto, and when I arrived here it was just like I never left home... spend the extra dollars for a closer place, as after the taxi rides to my meeting, I would have saved money and stayed a walk away in a nicer place...
The person who checked me in was very courteous however, the room was filthy. The bathroom was not clean, there was someones old soap bar in the tub. The fridge had some kind of yellow liquid in a small Fugi bottle. The bed was speaking and the sheets underneath were not cleaned (some's hair was left in the sheets). The carpet was also not clean. Overall would NOT recommend.
Not a good experience. Looked like there were shady characters around all night. No coffee in room. Vending machines with $3 drinks in them.
I loove extended stay i always stay at the hotels. This is my 4th time staying with this hotel and the rooms are never clean the rooms are half way cleaned
Hotel highlights
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Laundry facilities
Extended Stay America Sacramento - Northgate places you within a 10-minute drive of popular sights such as California State Railroad Museum and Sleep Train Arena. This 120-room motel has conveniences like free breakfast, free in-room WiFi, and free self parking. Discovery Park and American River Bike Trail are also nearby.
Dining
Start your day off right with a free continental breakfast.
Rooms
The 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.
Property features
At Extended Stay America Sacramento - Northgate, guests have access to free WiFi in public areas, express check-in, and express check-out. You can put free parking to good use if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This motel also has laundry facilities.
Guest reviews for Extended Stay America Sacramento - Northgate
disappointing
Everyone
Fleas in sink, generally dingy, toilet didn't flush well, wifi didn't work.
Everyone
Very dirty inside and out. Elevators are disgusting. Hair in shower room smells. Wont be staying there at all.
Review comment
General Manager responded on May 18, 2017
Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
people live here ,it's like a ghetto
Everyone
Worst experience ,dirty sheets,room smelled ,counter attendant bad attitude not helpful,checked in at 10 pm to late to go to another hotel.
Review comment
General Manager responded on May 14, 2017
We sincerely apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
professional staff
Everyone
AGM Stacie thank you and to all of your staffs. The hotel area is quiet and gated parking.
Review comment
General Manager responded on Apr 21, 2017
Thank you for choosing Extended Stay America - Sacramento – Northgate. We are delighted to read our service and facilities were up to your satisfaction. I will share your compliments with Stacie. It was our pleasure to serve you, and we hope to have you back with us again in the future! Sincerely, General Manager
a disappointment
Everyone
The facility was a big disappointment. No cleaning or maid service. No free internet after first day. The free breakfast they advertise is what they call "A grab and run"\. They will not see me there again.
Review comment
General Manager responded on Mar 23, 2017
Please accept my apologies for the cleanliness issue you experienced during your visit at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, this service is always available upon request for an additional fee. We will certainly share your feedback with the concerned team regarding food and beverage selections at our hotel. In response to your comments, we will be coaching our front desk staff to ensure, we are clearly communicating our services and amenities during guest arrivals. We hope you will visit us again when you are in this area. Sincerely, General Manager
don't expect the requested
Everyone
Paid in advance for one night smoking via Orbitz. Nice girl at desk - she said no more smoking rooms. She could check at other locations but I would have to pay again. I booked this location because it was the others didn't have smoke rooms. Knowing I couldn't get another room I took non-smoke room. Room was clean. The dresser/night stands drawers would not stay on track. No hangers. Bathroom tub was plastic and perfect if you like to stand in dirty water because of slow drain. Overall room was good just old. Visit was terrible because had to go outside to smoke. I would not recommend or stay here again because fully paid in advance reservation room was not provided
close to airport
Everyone
The hotel is close to the airport and the area is clean there's a 24/7 security guard on duty.
nice hotel near the airport
Everyone
Great customer service from the staff. Close to IHOP, Carl Jr's, Taco Bell and other restaurants. The hotel is great for families, couples and even those who just want peace of mind.
location is ok
Everyone
Hotel could be nice but staff does NOT care to be there or they just hate their job. Check in was horrible, had to wait because the agent was folding laundry?? After finally getting checked, The room was VERY dirty and smelled horrible. When I asked if there was another room she quickly said NOPE. I had already been charged for the full stay. So before I could possibly sleep or bring my luggage in I went to Target to get cleaning supplies. Im not all crazy about germs but this was ridiculous. Front desk was always locked and a sign taped to the window said SOLD OUT
bad odor in the room
Everyone
Bad odor in the room. The room was not clean enough.
Thank you for your review. We certainly apologize for the issues you encountered which led to a disappointing stay. Our goal is to deliver clean and well-maintained accommodations to our guests, and we apologize falling short. Your concerns will be addressed to our entire team to revisit our procedures so that our future guests do not experience the same. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, General Manager