I paid for the room through Orbitz. When I checked in the said they needed my card for 50.00 incidentals. It was a deposit and it would go back into my account after a couple of days. It went through as a transaction. Now I have to try and get a refund. Beware
I didnt like anything!!!! The rooms are very dirty, stincky and old.
not a good place to stay in, people up all night making noise, kids running around, alot of sketchy people makes it more unpleasant
peace ... perfect .... cleaning .... big room , really enjoy over therep
Our room was dirty! It was disgusting and they wouldn’t give us our money back!
Staff did not take care of me. I made a reservation and they did not honor it. They informed me of this as i drove into the driveway after a 8 hour flight.
Somehow the hotel is very poor disgusting Bathroom is the worst
Front desk lady was awesome. Room was nice and very clean. Free muffins and coffee in the morning.
Nice value , good location , lots of rooms , near all services
Bugs in the bed, had to sleep on the floor. Told staff about the incident and they did not assist with the matter. DO NOT STAY AT THIS HOTEL, super unsanitary
I went to check in and I had booked my room as a smoking room first they told me that I couldn’t get one because it is too late to book then when I showed her my booking information the lady at the front desk went on to say there wasn’t any available I told them that it was fine I just need a room, they then went on to ask how many people would be in the room I said two. They told me They needed the I. d of the second person I told them not a problem, I told my boyfriend to come into the lobby and from that point on is when things got hectic. As soon as he walked through the door the lady at the front desk gave him a very dirty look and ask him for his I.D when he handed it too her she asked me mine again so I gave it too her. Then she pushed a button and 5 minutes later her manager came out and started asking both me and my boyfriend a series of questions from our age to how long we would be staying to where did we just come from. We answered most of them but it started to get a little uncomfortable when the manager would not stop looking at my boyfriend and kept asking him even more questions. We spent around 40 minutes already and we have yet to get our hotel room so I asked the lady when we will be able to pay and go to the room, she said give her a second because she will need to ask her manager. At this point I’m fed up and I tell her no thank you I will take my business else where
Room was very dirty had a cigarette smell in a non-smoking room on top of that their was ROACHES IN MY ROOM!!!! Two in the bed one in bathroom and two in the kitchen very nasty and disgusting will DEFINITELY NOT stay here again!!!!!
My room smelled like dog urine I actually had to go by carpet fresh and spray.. The chair in the room was broken it just was horrible
I used this brand here and there, however I can't believe how they manage the hotel like this. Everything is old and dirty, no trash can in the room plus there were many trash bags around on the stairs so as soon as we come out our room we see full of trash. I'm attaching picture of that. This hotel must be inspected by management of head quarter for sure.
Showed up only to have no staff in the office so we tried the phone even though three other people had been trying previous to us. We found another hotel/motel
Nothing good to say. I will never stay here again
Floors were filthy along with most surfaces in the room. There was broken glass in the flower beds all the outside trashes were over flowing the entire time we were there. There were large gaps under the doors and missing weatherstripping so hot air just came in. Non of the drains really drained effectively had to turn the water off in the middle of my shower and just to rinse a cup in the kitchen the sink filled. The cabinets fridge were dirty and the fridge was not cold upon arrival.
Price is good. Front desk staff are AMAZING. If you just looking for a place to sleep then its a bargain.. Nothing special.
Located in South Natomas, Extended Stay America Sacramento - Northgate is within a 10-minute drive of popular attractions such as Golden1Center and Discovery Park. The 120 rooms at this hotel include kitchens, refrigerators, and microwaves.
The 120 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Guests of Extended Stay America Sacramento - Northgate enjoy free WiFi in public areas, express check-in, and express check-out. You can take advantage of free parking if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This hotel also has laundry facilities.
I paid for the room through Orbitz. When I checked in the said they needed my card for 50.00 incidentals. It was a deposit and it would go back into my account after a couple of days. It went through as a transaction. Now I have to try and get a refund. Beware
I didnt like anything!!!! The rooms are very dirty, stincky and old.
Jay, thank you for your review. We apologize for the odor and cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
not a good place to stay in, people up all night making noise, kids running around, alot of sketchy people makes it more unpleasant
Thank you for choosing our hotel. We are sorry for the noise issues you had and regret the inconvenience it caused. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. Please revisit us so we can make it up to you. Sincerely, Hotel Management
peace ... perfect .... cleaning .... big room , really enjoy over therep
Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with our well-kept property and that you had a great stay. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
Our room was dirty! It was disgusting and they wouldn’t give us our money back!
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Staff did not take care of me. I made a reservation and they did not honor it. They informed me of this as i drove into the driveway after a 8 hour flight.
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Somehow the hotel is very poor disgusting Bathroom is the worst
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Front desk lady was awesome. Room was nice and very clean. Free muffins and coffee in the morning.
Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Extended Stay America. It is nice to see that you loved your room and that front desk associate made your visit a memorable one. We hope you are already planning another visit our way. Thank you again! Sincerely, Hotel Management
Terry, thank you for staying with us. We regret that the incidental fee came as a surprise for you and that you had a disappointing experience. We would request you to reach out to our front desk so they will explain to you the charges levied or rectify any billing issues. We hope you will consider coming here again in the future. Sincerely, Hotel Management