DoubleTree by Hilton Sacramento
3.5 out of 5.0
3.8
out of 5
Average Guest Review
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Recent guest reviews
I booked 3 rooms for family members for my wedding through Orbitz. I went to hotel early to put fill names on rooms since they were paid in full. When my family started to arrive at 4 which is there "guarantee check in time" they supposedly didn't have any rooms available. I use this hotel for conferences, so this place is huge. Needles to say 1 hour and 45 MNS they got rooms. 30 MNS before my wedding. When I called the front desk they tried to tell me that the reason it took so long for room is every family cc was declined for the deposit for accidententals. Here's my issue. They tell my family rooms aren't ready then tell me this bogus story. I use Orbitz a lot and I have never had an issue. But I feel like this hotel pushed my family to side because we booked through Orbitz. I will not use this hotel or book my conferences at this hotel ever again. The way my family and I was treated was completely unacceptable. As a business owner I will never recommend or use this hotel again.
The staff allowed us to check in over the phone so we wouldn't lose our room due to our second flight running late which would have landed past check in time. We were very grateful for this service! Especially coming into California with three extremely sleepy children ready to go to bed, it made our night much easier. The warm welcome and cookies were awesome bonuses we really appreciated! Definitely recommend this hotel!
Needed a hotel for the night at a decent price for myself and my 11 year old son. I know the DoubleTree brand, so I chose it. Location was convenient for where we needed to be. There's a big shopping mall across the street, so restaurants and shopping are very conveniently located. The property is large and well kept. Nice walking paths with lush landscaping and a nice looking pool (we didn't use it). The room was large and clean, and the beds were very comfortable (and I normally find hotel beds uncomfortable). The decor is a bit dated, but that doesn't bother me at all. It's clean and in good condition. We had a problem with our first room...there was a small dog next door to us that was barking. I called down to the front desk, and Jevon very quickly and professionally moved us to a room down the hall, which solved the problem. In addition to a comfortable room with good air conditioning (and at over 100 degrees outside, we needed it), the hotel has a gym and a restaurant, as well as a small coffee bar with some snacks. It also has a large parking lot. This was a very positive experience for us, and I wouldn't hesitate to recommend it, or stay there again. Oh, I almost forgot...from about 11pm to midnight, the fire alarm kept going off in the hallway. At first, I thought someone was pulling it, but apparently it was a malfunction. I know this sounds like a big deal, but it was over fairly quickly, and didn't happen again. It was kind of a fluke, I'm sure.
I was more than satisfied with the stay here very friendly staff and convient restaurant in hotel and sports bar. I would definitely come back on my next stay in Sacramento.
Had a friend visit unexpectedly and needed to find a hotel room on short notice, which can be pretty stressful at 10pm and you don't want to spend too much. Found The Double Tree Hotel on Orbitz and tried fruitlessly to purchase online enroute, and was really glad I spoke to the front desk staff first. Joseph, the front desk associate could see I was a little stressed and took the time to sincerely ask me how I was doing, which put me at ease. He told me to book the lowest price room online and that he'd give me the lowest price for my reservation. He offered us two warm chocolate chip walnut cookies (which made my night) and the room he selected was spacious--literally could have parked a VW bug in the extra space. He turned what was a stressful evening into a relaxed one. Few associates would take that kind of time, or to do it so effortlessly. The decor and furniture had a little bit of wear on them but to me the excellent customer service is the highest selling point. Joseph is probably on his way to being a manager as he deserves to be, with impeccable customer service skills. I hope someone takes notice and promotes him. I will definitely be back. It is priceless to have peace of mind knowing you'll be in good hands.
The hotel is conveniently located, almost walking distance from theExpo grounds. The air conditioning was quiet, and didn't click on and off all night. The screen for the TV was larger than standard. The carpeting looked new. I had a connecting door for another room, and there was much more noise from my room neighbors from that door than there would have been otherwise.
The curtains in my room where totally disintegrating with age every pleat near the window was shredded, the dresser had the wood veneer torn off in sections...it looked like the carpet was new, bathroom was OK..bedding was so-so....there was someone climbing the fence as I drove around the hotel at night to find my room...It use to be a great place...it now is definitely in need of some attention!
Orbitz said that the room held 5 (2 double beds and a pull-out couch). This is not correct. The Double-tree does not have a room with this set up. They also will not bring a trundle-bed into the room with double-beds for fire marshall reasons. This is fine - actually normal in hotels BUT Orbitz advertised this incorrectly. The hotel was fine. They didn't even have a room with double beds available. They gave us 2 rooms with king sized beds (and didn't charge us extra). This actually worked out perfect for our family of 5 because we were allowed to have the trundle-bed in the room with the king.
Great service from front desk staff and room was clean. The free chocolate chips cookies were a bonus! They will give you more if you ask for them.
Best front desk customer service ever! Audrey(?) provided exceptional customer service. Thanks!
The location is very quiet, safe and convenient.
Great staFf at check in, nice folks accommodating. Cost for parking crazy, parking lot Almost empty.
Stayed here a few times in the past. Again this time for a conference. Not my top choice in the area but the location is excellent. The hotel is old and it shows. $8 parking is not common for the location.
Ok, I recognize that not all of this was unavoidable or the fault of the staff, but we had a horrible experience at this hotel. My wife and I were attending a Christian event for married couples, and the hotel was completely booked. The staff was very friendly at check-in, and directed us to our room. Our room was at the back of the hotel, and we had to use the rear entrance. It looked like a service entrance, not at all warm or inviting- not a big deal, but I noticed it. When we got to our room, the room key didn't work. There happened to be a bellman at the room next door. We asked to have a new key card brought to us. He informed us that we would have to go to the front desk and get it ourselves. I told him that I didn't want to carry all of my luggage back down and shouldn't have to go myself to get a new key since it was their mistake. He again repeated that I would have to go myself. After some persuasion, he let us in and we put our stuff away and went to grab a bite to eat before our first meeting. We ordered food at the bar, since it was much less bust than the restaurant. It took nearly an hour for the food to arrive and we had to have them pack it to go because we didn't have time to eat it. After our meeting, we went to get new keys to our room. We were informed that we were given the wrong room and would have to move to a new room. We couldn't stay in the room we had because it was reserved for Honors members. There were many more issues...
Everything was excellent . Wedding we attended was held at the double tree hotel
I had a great experience. We are from Nevada and arrived 4 hours early and they were able to check us right in. Staff was friendly and efficient . Offered warm cookies at check in. Room was clean and comfy. I had s great experience .
Our two room suite was spacious enough even for our teenage daughters; the beds were a little too comfortable (so hard to wake up in the morning!). Everything was clean, the amenities were plentiful, and the staff was accessible and courteous. Our only "complaint"...it would be terrific if the hotel would provide a simple continental breakfast. The restaurant was VERY expensive.
We stay each year in Sacramento for the State Fair, but the last two years we've stayed at the Doubletree because of its proximity to CalExpo. The atmosphere is nice and the people are very friendly, the rooms are clean and it is generally quiet at late night.
the hotel met every need i am my family needed. I had planned to stay longer but the travel service whom i decided to trust in ....failed me. but the Doubltree and there staff were s professional and over the top helpful. i will diffenately make some changes in who i book and travel with
Guest reviews for DoubleTree by Hilton Sacramento
be ware
Everyone
I booked 3 rooms for family members for my wedding through Orbitz. I went to hotel early to put fill names on rooms since they were paid in full. When my family started to arrive at 4 which is there "guarantee check in time" they supposedly didn't have any rooms available. I use this hotel for conferences, so this place is huge. Needles to say 1 hour and 45 MNS they got rooms. 30 MNS before my wedding. When I called the front desk they tried to tell me that the reason it took so long for room is every family cc was declined for the deposit for accidententals. Here's my issue. They tell my family rooms aren't ready then tell me this bogus story. I use Orbitz a lot and I have never had an issue. But I feel like this hotel pushed my family to side because we booked through Orbitz. I will not use this hotel or book my conferences at this hotel ever again. The way my family and I was treated was completely unacceptable. As a business owner I will never recommend or use this hotel again.
late night landing
Everyone
The staff allowed us to check in over the phone so we wouldn't lose our room due to our second flight running late which would have landed past check in time. We were very grateful for this service! Especially coming into California with three extremely sleepy children ready to go to bed, it made our night much easier. The warm welcome and cookies were awesome bonuses we really appreciated! Definitely recommend this hotel!
a quick, but nice stay
Everyone
Needed a hotel for the night at a decent price for myself and my 11 year old son. I know the DoubleTree brand, so I chose it. Location was convenient for where we needed to be. There's a big shopping mall across the street, so restaurants and shopping are very conveniently located. The property is large and well kept. Nice walking paths with lush landscaping and a nice looking pool (we didn't use it). The room was large and clean, and the beds were very comfortable (and I normally find hotel beds uncomfortable). The decor is a bit dated, but that doesn't bother me at all. It's clean and in good condition. We had a problem with our first room...there was a small dog next door to us that was barking. I called down to the front desk, and Jevon very quickly and professionally moved us to a room down the hall, which solved the problem. In addition to a comfortable room with good air conditioning (and at over 100 degrees outside, we needed it), the hotel has a gym and a restaurant, as well as a small coffee bar with some snacks. It also has a large parking lot. This was a very positive experience for us, and I wouldn't hesitate to recommend it, or stay there again. Oh, I almost forgot...from about 11pm to midnight, the fire alarm kept going off in the hallway. At first, I thought someone was pulling it, but apparently it was a malfunction. I know this sounds like a big deal, but it was over fairly quickly, and didn't happen again. It was kind of a fluke, I'm sure.
nice hotel close to shopping mall and restaurants
Everyone
I was more than satisfied with the stay here very friendly staff and convient restaurant in hotel and sports bar. I would definitely come back on my next stay in Sacramento.
outstanding customer service
Everyone
Had a friend visit unexpectedly and needed to find a hotel room on short notice, which can be pretty stressful at 10pm and you don't want to spend too much. Found The Double Tree Hotel on Orbitz and tried fruitlessly to purchase online enroute, and was really glad I spoke to the front desk staff first. Joseph, the front desk associate could see I was a little stressed and took the time to sincerely ask me how I was doing, which put me at ease. He told me to book the lowest price room online and that he'd give me the lowest price for my reservation. He offered us two warm chocolate chip walnut cookies (which made my night) and the room he selected was spacious--literally could have parked a VW bug in the extra space. He turned what was a stressful evening into a relaxed one. Few associates would take that kind of time, or to do it so effortlessly. The decor and furniture had a little bit of wear on them but to me the excellent customer service is the highest selling point. Joseph is probably on his way to being a manager as he deserves to be, with impeccable customer service skills. I hope someone takes notice and promotes him. I will definitely be back. It is priceless to have peace of mind knowing you'll be in good hands.
going to the expo in sacramento
Everyone
The hotel is conveniently located, almost walking distance from theExpo grounds. The air conditioning was quiet, and didn't click on and off all night. The screen for the TV was larger than standard. The carpeting looked new. I had a connecting door for another room, and there was much more noise from my room neighbors from that door than there would have been otherwise.
not what it use to be!
Everyone
The curtains in my room where totally disintegrating with age every pleat near the window was shredded, the dresser had the wood veneer torn off in sections...it looked like the carpet was new, bathroom was OK..bedding was so-so....there was someone climbing the fence as I drove around the hotel at night to find my room...It use to be a great place...it now is definitely in need of some attention!
not for 5
Families
Orbitz said that the room held 5 (2 double beds and a pull-out couch). This is not correct. The Double-tree does not have a room with this set up. They also will not bring a trundle-bed into the room with double-beds for fire marshall reasons. This is fine - actually normal in hotels BUT Orbitz advertised this incorrectly. The hotel was fine. They didn't even have a room with double beds available. They gave us 2 rooms with king sized beds (and didn't charge us extra). This actually worked out perfect for our family of 5 because we were allowed to have the trundle-bed in the room with the king.
great chocolate chip cookies!
Everyone
Great service from front desk staff and room was clean. The free chocolate chips cookies were a bonus! They will give you more if you ask for them.
nice hotel, deceptively large with spacious rooms
Everyone
Best front desk customer service ever! Audrey(?) provided exceptional customer service. Thanks!
