Extremely dirty even though they have signs in room saying they clean and wipe everything. Room looked nothing like the picture, no couch, extremely old and out dated. We stayed at this room intending on getting in the hot tub and play pool tables but everything was shut down it was false advertisement the lady at the desk said but we can get in the pool we went to look at the pool it is extremely disgusting and dirty I wish I could upload the photos. I’d never go there again!!
In need of a huge remodel. Bathroom was dirty. Bedding was clean and comfortable. I believe that they have started to remodel but we were not in one of those rooms.
I stayed here while in town for the CIM marathon weekend. It was convenient as the shuttles to the start line left right from the hotel. The room itself was clean and comfortable. I was a little disappointed there was no mini fridge in my room but other than that the hotel was great.
outdated, not up to hilton standards...room smelled like animal pee..shower water faucet was broken and barely was able to turn on and off. no refrigerator , over priced for the area, NEEDS MAJOR REMODEL
This property is very disappointing. I paid $220/nt. for a room stuck in the 1970’s complete with shell shaped bath soap holders. The bathtub is in need of grouting and mildew has set. The air conditioner was set at 60, but never cooled down. The fan ran, thankfully. Given the vacancy rate, the hotel should be shuttered and renovated, wing by wing.
Room was big but basic. Staff was friendly. Daily cleaning of the room not available “due to Covid.” No famous double tree cookie “due to Covid.” No morning coffee in the lobby “due to Covid.” Places are using Covid as an excuse for blatant cost cutting and reduction in services. One of the more lackluster DoubleTrees I’ve stayed at. It was more like a large Hampton. I’d stay again if the price was right but I’d have low expectations
I liked the wsy the property was set up.
Little better on the cleanliness..not bad just a little better ..lce machine not working on the main floor 6000
Room not very clean, well the whole section we were in as soon as u walked in had a horrible smell, a/c didn’t work very well so got hardly any sleep. Place looked very old and very dirty. Definitely will NEVER go back!
Service terrible The hotel had 2 roaches under the sheets The sink water was brown
The location was convenient but the experience was very disappointing. Upon check in, it seemed their system went down and there was a very long line and wait. Once we got our room key we got our room and looked clean until we saw mold in the bathroom on the ceiling. Also the air conditioning didn’t work well (middle of July in Sacramento is really hot so this was really uncomfortable) Also we didn’t know that there was a huge swingers event by “allures”. Took us awhile to figure that out, we saw “allures event staff” and a bunch of older couples mingling EVERYWHERE. Some wearing very revealing clothing. We didn’t mind at first until we were kept up until well past 2am from people constantly going into the hallway and partying it up, and at one point people were yelling. Mind you, we also had two little kids with us (ages 4 and 8) who kept asking us why they were being so loud. On top of that, there was no dining in at the hotel, no gift shop open, due to covid yet they allow a swingers event. It’s a very large hotel, why didn’t they keep all of the people for this event in one section of the hotel. Upon booking I stated the ages of the children who would be staying. That is really uncool that the hotel would put a family in the same floor as a middle aged swingers party. I will never recommend this hotel ever again. I’ve stayed at 2 star motels that was cleaner, nicer, with better amenities and didn’t keep us up all hours of the night. Not worth it
Property is old not well maintained. I feel for the price you can find a cleaner hotel. Towels and blankets were stained. Staff was able to accommodate us with a rollaway bed. Staff was friendly property is not up to par for the price they charge.
Staff was super friendly but the room was very disappointing. Starting with front door. It had wood exposed where it looked like someone forced their way inside. It did not have a second latch above the knob lock. The bathroom door after it was locked could be easily pushed open. Curtains could not be closed all the way i had to put a chair there to keep them closed. A/C didnt work. Tables were very spotty & sticky. There was a pubic hair under a pillow. It was too late for me to walk to front desk to ask for another room. It was too far away.
It was pretty quite
I'm sorry to use this post but I need to let everyone know the non-covid friendly and racist experience I have had at this hotel and how no empathy was shown by the GM to correct the issue or explain. I booked this room in Sacramento as me and my husband were on a late honeymoon and touring California to visit family. We booked our room on Orbitz (which I never use either). Wen we arrived to the hotel I was not greeted friendly at all to start, then I explained to the man that we would be having friends come as well to rent rooms and we has small children so wanted joint rooms. The guy assured me he put me in a location that we could do that. Also friend had called and talked to him and was reassured the joint room would be held. She put her reservation in to hold the room. Upon waiting for her to get off work the room was giving away and he put her family at the opposite end of where we were so that made things very difficult. Mind u upon check in I was handed keys Cc was charged no paperwork or rules explained other than the wifi pass. While sitting in the room the kids noticed a huge brown roach with wings crawling on the wall. My husband killed it and we decided to stay and not let it mess up out time with nieces and nephews we never see. A few more roaches has made appearances during the 2 days we were there. The next day I went to pay for the room, again, the hotel made a while difficult process that resulted in me having to pit the room on my friends cars instead
Stuck in the 60’s. Stained wallpaper, curtains and carpet. Needs a remodel ASAP.
Front desk was rude. Rooms mirror was dirty. The hotel was empty yet we were stuck at the back of the second story furthest from the stairs and ice machine.
Arden Fair Mall is a short stroll from DoubleTree by Hilton Sacramento, and other popular attractions like Cal Expo Race Track are within a mile (2 km). This 448-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and a nightclub.
Enjoy a leisurely bite to eat at R.J. Grins, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6:00 AM to 10:00 AM.
Flat-screen TVs come with cable channels, and free wired Internet keeps guests connected. Pillowtop beds sport down comforters and bathrooms offer hair dryers and free toiletries. Balconies, MP3 docks, and coffee makers are other standard amenities.
DoubleTree by Hilton Sacramento features a nightclub, karaoke, and an outdoor pool. If you drive, self parking is USD 10.00 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour gym, free WiFi in public areas, and conference space.
Extremely dirty even though they have signs in room saying they clean and wipe everything. Room looked nothing like the picture, no couch, extremely old and out dated. We stayed at this room intending on getting in the hot tub and play pool tables but everything was shut down it was false advertisement the lady at the desk said but we can get in the pool we went to look at the pool it is extremely disgusting and dirty I wish I could upload the photos. I’d never go there again!!
In need of a huge remodel. Bathroom was dirty. Bedding was clean and comfortable. I believe that they have started to remodel but we were not in one of those rooms.
Thank you for choosing our hotel during your recent visit to Sacramento. I wanted to extend my apologies, as I was concerned to see that you had issues with your stay and with the condition of your guest room. We strive to provide our guests with a seamless stay, and I cannot apologize enough that we were unable to do so for you. I have shared your feedback with our entire team so that we may learn and improve. Again, we apologize for the inconveniences that you experienced and we hope that you will allow us an opportunity to serve you again.
I stayed here while in town for the CIM marathon weekend. It was convenient as the shuttles to the start line left right from the hotel. The room itself was clean and comfortable. I was a little disappointed there was no mini fridge in my room but other than that the hotel was great.
outdated, not up to hilton standards...room smelled like animal pee..shower water faucet was broken and barely was able to turn on and off. no refrigerator , over priced for the area, NEEDS MAJOR REMODEL
Thank you for choosing our hotel during your recent visit to Sacramento. I wanted to extend my apologies, as I was concerned to see that you had issues with your stay and with the condition of your guest room. We strive to provide our guests with a seamless stay, and I cannot apologize enough that we were unable to do so for you. I have shared your feedback with our entire team so that we may learn and improve. Again, we apologize for the inconveniences that you experienced and we hope that you will give us a chance to serve you again.
This property is very disappointing. I paid $220/nt. for a room stuck in the 1970’s complete with shell shaped bath soap holders. The bathtub is in need of grouting and mildew has set. The air conditioner was set at 60, but never cooled down. The fan ran, thankfully. Given the vacancy rate, the hotel should be shuttered and renovated, wing by wing.
Thank you for choosing our hotel during your recent visit to Sacramento. I wanted to extend my apologies, as I was concerned to see that you had issues with your stay and with the cleanliness of your guest room. We strive to provide our guests with a seamless stay, and I cannot apologize enough that we were unable to do so for you. I have shared your feedback with our entire team so that we may learn and improve. Again, we apologize for the inconveniences that you experienced and we hope that you will give us a chance to serve you again.
Room was big but basic. Staff was friendly. Daily cleaning of the room not available “due to Covid.” No famous double tree cookie “due to Covid.” No morning coffee in the lobby “due to Covid.” Places are using Covid as an excuse for blatant cost cutting and reduction in services. One of the more lackluster DoubleTrees I’ve stayed at. It was more like a large Hampton. I’d stay again if the price was right but I’d have low expectations
Thank you for choosing our hotel during your recent visit to Sacramento. Thank you for your honest rating and for taking time to let us know how we're doing. We apologize for being unable to provide you with a satisfactory stay. Please know that your experience will be shared with the rest of the team so that we can learn and improve. We hope you will allow us an opportunity to serve you again.
I liked the wsy the property was set up.
Thank you for choosing our hotel during your recent visit to Sacramento. It was a pleasure having you with us and we hope that you enjoyed your stay. Thank you for your honest rating and for taking time to let us know how we're doing. Please know that your survey will be shared with the rest of the team and hope you return in the not too distant future.
Little better on the cleanliness..not bad just a little better ..lce machine not working on the main floor 6000
Thank you for choosing our hotel during your recent visit to Sacramento. It was a pleasure having you with us and we hope that you enjoyed your stay. Thank you for your positive rating and for taking time to let us know how we're doing. Please know that your experience will be shared with the rest of the team and hope you return in the not too distant future.
Thank you for choosing our hotel during your recent visit to Sacramento. I wanted to extend my apologies, as I was concerned to see that you had issues with your stay and with the cleanliness of your guest room. We strive to provide our guests with a seamless stay, and I cannot apologize enough that we were unable to do so for you. I have shared your feedback with our entire team so that we may learn and improve. Again, we apologize for the inconveniences that you experienced and we hope that you will allow us an opportunity to serve you again.