I was transferred to 2 different rooms due to nonworking appliances; the hotel desk clerk was unfriendly; my experience was not what I expected from a Best Western.
Property is located in an area with many vagrants. It is unsafe
Poor service. Thin walls. Hot water shows up when it wants. Bad area.
Shuttle to airport times were to short..soending $25 to get back to the hotel from airport was not in my budget Cut it close leaving hotel at 7am. Flight at 8.30am Breakfast great..quiet sleeping..
Room was clean, check in fast, breakfast good with eggs and sausage and potatoes too. Area around hotel was kind of ehhh, but there is a fence around which gives it a safer feel. I needed something close to the airport ( within 10 minutes) and reasonably priced with breakfast and this fit the bill. Remodeling was being done to some rooms but not noisy while I was there.
The property is on the river which was nice. Good Mexican restaurant next door. The room smelled terribly of old cigarette smoke even though it was a nonsmoking room and TV didn’t work. Very loud outside.
I ordered a smoking room and when I got there the had changed the whole hotel to nonsmoking. Also said they had a shuttle to the airport but it didn’t start till 7 am which was too late for me. Will not book here again
The staff was great. Breakfast as expected, great hotel for the money.
Area not too good but the hotel was trying hard to make it nice. Lots of fencing, which helped keep the homeless at bay
Comfortable - remodeling going on but still nice.
The reception clerk when we checked out was not pleasant. It seems like she was really bored with her job. Not once did she smile nor looked at me. The food attendant was very nice but they were missing food items such as yogurt, bacon and plain scrambled eggs. The bed is very comfy but the sofa bed was dusty when we pulled it out. The air conditioner is old and can not handle the hot weather outside. It took awhile to cool down the room.
No lobby, room was smelly, found a Roach in morning left it on floor and was still there in evening.
Upon arrival I checked into a room not a front desk, it was barricaded with green fencing with no explanation. I'm the morning staff was outside smoking and talking with there clipboards three of them. At night I could hear the conversations of the people above me and for over three hours it sounded like elephants were up there. I called the front desk several times and nothing changes I woke up to what sounds like someone hacking up a lung. The walls were so thin, Also I was asked for my card for incidentals when I got to my room I wondered what incidentals were they talking about because there were none. Parking was terrible. They were rated almost a four which looked pretty good on the web but the photos did not match what I saw.
Was really happy with the staff and willness to help out if anything was needed.
We stated one night at this hotel and were billed $493. The manager refused to explain the charges. Billing dispute is still in progress.
This is my second stay at the Sandman. I really enjoyed the cleanliness of the room and the bed was super comfortable! Amenities for those on a budget: microwave, fridge, iron, hair dryer. (The microwave needs a longer cord; I had to move it to reach the outlet). There's a lovely river walk behind the motel; recommended to go with someone just to be safe. Only complaint was about other dog owners whose dogs yapped and one who let her dog off leash and did not retrieve him immediately. My dog was very distracted. I'll stay there next year!
Located in Central Sacramento, Best Western Sandman Hotel is within a mile (2 km) of popular sights such as Golden1Center and Discovery Park. This hotel has 114 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Start your day off right with a free buffet breakfast. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.
All 114 rooms provide coffee makers and ironing boards. Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries.
At Best Western Sandman Hotel, guests enjoy an outdoor pool, a fitness center, and a spa tub. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, a business center, and a terrace.
I was transferred to 2 different rooms due to nonworking appliances; the hotel desk clerk was unfriendly; my experience was not what I expected from a Best Western.
Property is located in an area with many vagrants. It is unsafe
Thank you for taking the time to share your recent experience with us. I am so sorry to hear that you did not feel safe during your most recent stay with us, and I want to assure you that we take the security of our guests very seriously. You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. Thank you for staying with us. I do wish that we would have exceeded your expectations of service and accommodations and I hope you'll return to enjoy a five star experience.
Poor service. Thin walls. Hot water shows up when it wants. Bad area.
Thank you for your review and comments regarding our area and service. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
Shuttle to airport times were to short..soending $25 to get back to the hotel from airport was not in my budget Cut it close leaving hotel at 7am. Flight at 8.30am Breakfast great..quiet sleeping..
We appreciate the comments, especially with regards to your opinion of our shuttle and breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!
Room was clean, check in fast, breakfast good with eggs and sausage and potatoes too. Area around hotel was kind of ehhh, but there is a fence around which gives it a safer feel. I needed something close to the airport ( within 10 minutes) and reasonably priced with breakfast and this fit the bill. Remodeling was being done to some rooms but not noisy while I was there.
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our area and breakfast. I hope you will return to enjoy a memorable and exceptional experience.
The property is on the river which was nice. Good Mexican restaurant next door. The room smelled terribly of old cigarette smoke even though it was a nonsmoking room and TV didn’t work. Very loud outside.
Thank you for sharing your experience. We appreciate your comments regarding our room. Please consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
I ordered a smoking room and when I got there the had changed the whole hotel to nonsmoking. Also said they had a shuttle to the airport but it didn’t start till 7 am which was too late for me. Will not book here again
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our shuttle and room. Guest comments such as yours help us to continuously improve. Thank you for your business.
Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. Our staff is held to a high standard of hospitality and I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication. we also regret to hear the difficulties that you encountered with our accommodations, especially the difficulties with the room transfers. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. We thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.