Courtyard by Marriott Raleigh North/Triangle Town Center3.0 out of 5.0
Recent guest reviews
We booked 3 rooms several months in advance and were excited to stay here. First room arrived and had no problems checking in and provided all the card information for the other rooms. Second one arrived and was told both rooms ready and side by side. I arrived around 4:15 to a long line of parents with soccer players. The general manager stepped to the middle of the counter and loudly announced there were no rooms ready because guests from the night before either checked out late or chose to stay over. The very upset lady in front of me somehow got a room. I asked to pick up my keys since the one who got the rooms had checked in for me and left my keys with the front desk. At 5:00 pm I was told I might have a room when I returned from banquet after 10:00 pm and they knew nothing about keys or room. I carried all luggage to a friend’s room to change and as I was knocking on her door the woman who miraculously got a room carried her suitcase in the next room. I am sure she was given my room since I had not arrived. I had to quickly change so we could get to event by 5:45. I inquired about a room when we went down to catch our Uber. No rooms. One of the ladies with our group asked the lady who checked her in what happened to the room since she specifically told her she had the key waiting on me. The clerk looked at her and said she didn’t remember speaking with her. Upon returning to the hotel about 10:30, the GM, Chris Metke, was at the counter on the computer. We got drinks from the snack area and after about five mins of silence he glanced up and I gave my name. He worked some more the. Just handed keys over the counter NEVER looking up and said housekeeping did not get to the room until late. I had to interrupt him again to get him to ring up the two pepsi’s I had. And this biggest insult was he offered NO apologies for this screw up, just put keys on counter and called my name. You I was then given a room on another floor so at 11:00 pm we were moving luggage from floor to floor. I travel a lot and this was such a poor display of Customer Service that started from the top. Yes, I understand they were booked full, but as a GM he should have planned and staffed in accordance to make sure there were not 15 people in lobby waiting for rooms and all with places to be by 6:00.
Wanted to acknowledge Bianca in The Bistro for absolutely awesome service. I am a Type 2 diabetic losing weight and eating super low carb (20g/day) to try to reverse my diabetes. Had to modify my cheeseburger to basically only include meat, cheese, bacon - nothing else. No fries or chips which were only side options. Bianca felt bad for me and went to the kitchen and surprised me with a diabetic-friendly salad because she understood how much it sucks eating out and having to modify everything to be more diet-friendly. This act of kindness was amazing. So thoughtful. Add to that, I was having a really tough night, too, as I had just found out my dad's cancer was back worse than ever and he has a very difficult road ahead. I was sad and just making it through a meh cheeseburger. This salad - and especially the kindness that came with it, was just so great. Kudos to Bianca.
We stayed here for a wedding on Friday & Sat. (9/1 & 9/2 2017). When we checked in on Friday afternoon we had to call the brides family who booked the rooms because the front desk staff refused to let me check in without the credit card number of the person who originally booked the rooms. (The family had called on Thursday (8/31) and provided all of this information.) I then had to produce my ID before they would allow me to check in. (Granted the rooms had already been paid for in full.) When I got up to my room the mother of the bride called me to see what I thought of the gift she'd left at the front desk for me. I informed her the only thing I received at check-in was an interrogation...no gift. She proceeded to call the front desk where they re-remembered she'd left a very nice and expensive gift not 20 mins prior to my arrival. On Saturday evening my two daughters came up to help with the wedding. I called two hours prior to them arriving to make sure they wouldn't have any problems getting into the room. Different front desk person...same problem. During the middle of the wedding we had to find the brides family and get the credit card information and provide all of that information once again. When my daughters arrive they called me to tell me that the front desk won't allow them to check in without the credit card number of the person who booked the rooms. Ahhhhhhhhh!!!!!! So, we call back again. Tell the newest front desk person how irritated we were and she hung up the phone on us. We had to call back three more times (getting hung up on three more times) before she informed me that she was the only one working and she was working with other customers. I was finally able to get her to give my daughters a room key. We have stayed all over the United States and have NEVER had to go through this kind of a hassle to check in to a hotel. I'm very familiar with Marriott Hotels and this IS NOT the norm for them. I hope that this review will find them and they can make the necessary adjustments. I can assure you I'll NEVER step foot in this hotel again!
Very nice hotel with cool open areas indoor and out and good sized rooms. Good location for commuting downtown or Wake Forest and super Triangle Town Mall "next door". Pool is small and coffee bar has a few breakfast items but watch out if you're gluten free as the limited choices are even more limited. Above all you need wheels to get anywhere from the hotel - even crossing the car park to the Mall feels like a hike! Staff are all super-friendly so overall great place to stay for a relaxing overnight if you need simple peace and quiet.
Great hotel for a Marriott! I would definitely stay there again. It's in an excellent location. There's a Chilis and Macaroni Grill right next to the hotel that you can walk from. The room was nice and the bed was really comfortable.
My family stayed here three nights for a wedding. It was a group of about 30 of us. Rooms were spotless and spacious. Pool was small but great and so was the exercise room. Definitely stay here again.
Stayed in first floor room, building appeared to be on the newer side. Our room was very clean. Hotel is located right next to a mall (right off of mall parking lot) with many dining options nearby. Could not see hotel from direction I came in, would have been hard to find had I not been familiar with the area.
Completely modern with the typical courtyard set up and rooms. Great service and alway clean. The location is perfect with the mall next door and 2 restaurants within walking distance and the courtyard bistro made it real easy for food options. Prices are reasonable for the area.
My wife and I stayed here over the July 4th weekend while visiting family. This is a GREAT hotel. Love the updated and modern look, as well as the cleanliness of the entire hotel, as well as the friendly staff. Could not have asked for a better experience!
We had a Good room and it was clean. It's In a good area with restaurants around and the mall is nearby. They have a pool, snacks, and free water. Would stay again. Great selection of 3 newspapers and a good computer/printing area. Quiet rooms and hallways.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Triangle Town Center is a short stroll from Courtyard by Marriott Raleigh North/Triangle Town Center, and other popular attractions like Lafayette Village are within a 10-minute drive. This 109-room, 3-star hotel has an indoor pool along with free in-room WiFi and free self parking. Durant Nature Preserve and Marsh Creek Park are also nearby.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/café. Start your day off with cooked-to-order breakfast, available for a fee.
All 109 air-conditioned rooms provide microwaves, refrigerators, and free weekday newspapers. Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.
At Courtyard by Marriott Raleigh North/Triangle Town Center, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The front desk has multilingual staff that can help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and express check-out.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 290 reviews