I’m honestly not sure if the problem was with orbitz or the hotel or both. But the hotel was overbooked when we tried to check in (at 1am after flying all day) even though they acknowledged they had our reservation.
Hotel had all the amenities we loved. Great bar. Great breakfast Sunday morning, workout room and hot tub. It is conveniently located in north Raleigh just outside 440. Bennie at front desk was full of personality make our stay delightful right from checkin. Will stay there again.
Came because I was taking a professional exam. Didn't get to spend too much time in the hotel or on the amenities. Things were as I would have expected from a chain hotel at the level of a Hilton main brand.
Great location. Beds were very comfortable. Very clean. Limited amenities
Great hotel. Highly recommended. Wish they had of left the electronic dart board when they remodeled the bar.
Closet hinges, door & floor had excess hinge grease that stained 2 shirts. Late night officer at front desk very surly to incoming guests
Arrived for medical board exam. First room had an audible pipe leak in the wall with visible wall paper rot. Showed video to free bt desk staff and was reassigned. Stayed for two nights and room was never cleaned, even after I called and requested. Active fans in hallways by pool in attempt to eliminate smell. Did not honor hilton honors card because I booked through a "third party". Ridiculous, absolutely ridiculous. No room here for the rest
Great experience with hotel staff and large rooms. Executive level was the best.
Love this hotel awesome place to stay. Quiet feels like home. You want an excellent experience this is the place to stay.
Comfortable room and convenient location. Just wish the rooms came with a mini-fridge
Stay was very pleasant. Just wished the room came with a mini fridge without having to pay extra.
Great hotel. Clean and comfortable. The restaurant bar was very nice as well. Wish I had time to enjoy the indoor pool/spa.
This was my second time staying at this hotel, and the experience was just as great. The staff is friendly, there is free wifi and parking and room service selection is amazing. It's a great location for the price. I will be staying at this hotel again when I am in the Raleigh area.
It was very nice. For the price I expected a microwave or mini fridge. So we had to rent a fridge 15 per night! I figured not bad because I was willing to upgrade my room. They didn't charge us for the fridge however! Great plus! I loved the indoor pool & jacuzzi area! The sky at was fab... I would def go again room service was great as well! Also the location was great! Near Walmart, 2 exits up from Crabtree valley mall (7 mins travel) so very convenient!
Kelsey was at the front desk when we checked in and she was very friendly. Our room was very clean, had no odors and was attractive. I made sure to check for bedbugs. All clear! The bathroom/vanity areas were clean and featured glassware. Later I needed an extra blanket and one was delivered promptly after a call to the front desk. Next morning the girls enjoyed a swim in the beautiful pool and jacuzzi. I spent some time huffing it on the treadmill in a fantastic fitness center that is currently being remodeled. Phillip told me all about the plans for the new one. I'll be sure to stay at Hilton again!!!
Pros: Very comfy bed, good bar in the hotel, nice gym, starbucks in lobby. The hotel is located about two blocks from a Trader Joe's, so I was happy to pick up a few meals there. Cons: my room had two locked doors that led to the adjacent rooms on either side of me. They were locked, but I still found that creepy. The shower curtain would blow on you and stick to you while you took a shower. I finally got frustrated and put the curtain outside the shower, which means I then flooded the bathroom. They should invest in new shower curtains so you can take an enjoyable shower. Finally, my room didn't have a minifridge so I couldn't bring back leftovers from restaurants.
Does not offer complimentary breakfast, but some decent choices in the area to substitute. Managerial staff is great and very nice.
No complimentary breakfast. Breakfast costs $15 w/ tax, so be prepared.
North Hills Shopping Center is within 2 miles (3 km) of Hilton Raleigh North Hills while other popular attractions such as Raleigh Flea Market are within 3 miles (5 km). This 3.5-star hotel welcomes guests with 333 rooms and conveniences like an indoor pool, free in-room WiFi, and a free airport shuttle.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is available for a fee.
The 333 rooms have an array of amenities, including MP3 docks, refrigerators, and coffee makers. 37-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, video-game consoles, and laptop-compatible safes.
At Hilton Raleigh North Hills, guests enjoy features like an indoor pool, a fitness center, and a spa tub. For transportation, you can make use of a free airport shuttle at scheduled times, as well as a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
I’m honestly not sure if the problem was with orbitz or the hotel or both. But the hotel was overbooked when we tried to check in (at 1am after flying all day) even though they acknowledged they had our reservation.
Hotel had all the amenities we loved. Great bar. Great breakfast Sunday morning, workout room and hot tub. It is conveniently located in north Raleigh just outside 440. Bennie at front desk was full of personality make our stay delightful right from checkin. Will stay there again.
It's wonderful to know that your stay was so impressive, you plan to visit Hilton Raleigh North Hills again someday. A return stay is the best compliment we can ask for! Thank you for mentioning the many features that made your visit worthwhile including our convenient amenities, personable service, and ideal location. We can't wait to host you again!
Came because I was taking a professional exam. Didn't get to spend too much time in the hotel or on the amenities. Things were as I would have expected from a chain hotel at the level of a Hilton main brand.
We're glad you could be our guest and hope your exam went well. Whenever you're in town again for business or leisure, we hope you'll consider Hilton Raleigh North Hills for your hospitality needs. With excellent dining options and convenient amenities, we're the perfect choice for your next "staycation." We look forward to your next visit!
Great location. Beds were very comfortable. Very clean. Limited amenities
Thank you for visiting Hilton Raleigh North Hills. We're glad your stay was comfortable and convenient. You always have a home away from home with us!
Earning five-stars from you has made our day, thank you! It would be a pleasure to welcome you back.
There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.
Great hotel. Highly recommended. Wish they had of left the electronic dart board when they remodeled the bar.
Closet hinges, door & floor had excess hinge grease that stained 2 shirts. Late night officer at front desk very surly to incoming guests
Arrived for medical board exam. First room had an audible pipe leak in the wall with visible wall paper rot. Showed video to free bt desk staff and was reassigned. Stayed for two nights and room was never cleaned, even after I called and requested. Active fans in hallways by pool in attempt to eliminate smell. Did not honor hilton honors card because I booked through a "third party". Ridiculous, absolutely ridiculous. No room here for the rest
Great experience with hotel staff and large rooms. Executive level was the best.
We're truly sorry for this inconvenience and understand your frustration, especially after such a long day. We are looking into how this occurred on our end to prevent similar oversights going forward. We recommend contacting your third-parting booking site for resolution as well. Because this sort of lapse is unusual for us, we're confident any future visit will go smoothly in every way. We hope you'll give us another chance to welcome you the next time you're in Raleigh.