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InterContinental San Juan

4.0 out of 5.0

Recent guest reviews

Expensive drinks and food.....................................

The hotel location was great. We loved the Jacuzzi, pool and beach. Hotel Service was excellent. Drinks were a little expensive, but you could bring a cooler to the beach(not the pool area). Hotel was close to Old San Juan and other bars and night clubs. I would definitely stay there again.

The service is excellent and for us it is what always make the difference!! Everyone was very cordial and ready to provide us with fast and good service. On the other hand the rooms need some renovating, the carpet smells a bit and the room smells of humidity. Room cleanliness could also receive extra loving care. The fridge is very small, even so stuff left by previous guest was still inside the refrigerator. Also make sure you are not charged with consuming beverages or snacks you didn't have at all! It happened to us but luckily the front desk personnel took care of the problem and apologize for the mistake. If breakfast it's not included in your stay do not pay out of pocket for it! The pastries are not good quality, bread and bagels totally forgettable , nothing offered is quality or appetizing. Best bet? Go out of the hotel to local eateries and have breakfast with the locals at half the price! Area is safe people very friendly.

Great place to stay. Really enjoyed the hotel. It was on the beach and staff was really nice.

Staff was amazing only bad thing was the pillows were hard as rocks

Pretty hotel for people of all ages and sizes. Pool area was beautiful and plus it is on the ocean. Staff goes above and beyond to meet all your needs. The first person to greet us was Rae at the front door. He should be called The Ambassador of the hotel. He is great!

This was our second visit to San Juan Puerto Rico and the Intercontinental Hotel. The staff is super friendly and so helpful, the rooms are spacious and clean. We have already booked to go back again in September!

This is our 2nd stay and we loved it. The pool is great, the hotel clean and the staff incredible. We had a fantastic experience at the spa and enjoyed all the restaurant meals. We would go back again and recommend it highly

Best things hotel is on the beach! Fortunately the strikers at the hotel 2 doors down had settled down so not a big disruption. Great local food no need to eat onsite we stayed a week with 2 kids and dining out was delicious and budget friendly. Convenient Avis onsite to rent a car to drive to the beautiful rainforest. Good staff no issues.

The staff are very friendly and great. The food is way overpriced. The beach and the pool are very nice.

Terrific hotel and location. Staff are wonderful. High fee per night at end (hotel or govt fee?) Be aware. Only other gripe. When doors shut in hallways, it woke me up. Overall, gorg place, great food and great time.

Checked in for 3 days. Called the day before to confirm a fridge in the room and ask some general questions. When we arrived Sunday we were told there were protesters next door at the El San Juan and there may some 'slight' noise. Slight was an understatement. The noise was unbearable. The protesters were out from 7am - 930pm shouting with horns, non stop sirens, and music both in the front and back of the hotel. Since the beach is public the police didn't have a right to stop them. The Intercontinental was told on Saturday that the protests would last a week but PURPOSELY failed to inform guests. Had they told us when we called the day before our arrival that we would be unable to enjoy the beach we could/would have changed our plans. The staff was rude, nasty and dismissive. We were shuffled from front desk 'manager' to 'on duty manager' and spoke to a dozen staff incl US offices,They all claimed there was no General Manager. We found out later there was one but he is not on the property. They said there would be no refunds and they were not responsible. Many guests spent hours trying to get the resort fees waived and many checked out. We had a package so we could not make changes. This Intercontinental was dirty and run down. The plastic shower curtain was full of mildew, door to the balcony did not lock, bathrobes did not have belts and only one pair of slippers was provided. The misc bathroom items were not replenished and there was only 1 chair.

I love this hotel. Friendly staff. Great pool and beach. We treated ourselves to a room upgrade to a club room and it was so worth it. Private patio connected to the pool area and a private club room. Excellent.

I had a beautiful time even though I came alone. I enjoyed the scenery, my room and most of all, the drinks. The people were very friendly. I look forward to returning.

When I had to leave the hotel due to overwhelmingly noisy union protests at a neighboring hotel that had moved to the beach, the management and staff were so helpful and sympathetic.

It was our very first time going to Puerto Rico and We definitely enjoyed ourselves and we'll be back again

To get a water view room, I had to pay $200 extra to join a club. the balcony on my room was only a lookout balcony and was so small there were no chairs to enjoy the view I paid extra for. Staff was excellent and friendly. On the whole it was a 5.

Resort fees bad coffee and inside restaurants are way overpriced on the drinks especially. Otherwise the place is really nice and the staff is excellent

Our Room by the elevator had thin walls which amplified hallway and neighbor sounds. Construction on neighboring hotel started early in the morning and continued throughoug the day. Check in involved surprise charges -including a charity donation charged to our bill that we weren't informed of in advance. This hotel isn't what it used to be. The ambiance and customer service has changed. I won't be back.

The intercontinental hotel is amazing. The location is ideal, most major tourist attractions are 10 to 15 minutes away. Hotel staff were very friendly & welcoming. The views are amazing. I would definitely stay here again during my next trip to PR!

5961 Isla Verde Avenue Carolina

Located in Isla Verde, InterContinental San Juan is within a few miles (5 km) of sights such as Barbosa Park and San Jorge Children's Hospital. This 4-star resort welcomes guests with 398 rooms and conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center. It's on the beach and also near Jose Miguel Agrelot Coliseum and The Mall of San Juan.


Dining

There are multiple options for onsite dining with 7 restaurants, including Trattoria Italiana, which specializes in Italian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. Buffet breakfast is offered for a fee each morning from 6:30 AM to noon.


All of InterContinental San Juan's 398 rooms are air-conditioned and have an array of amenities, including balconies, iPod docks, and minibars. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Coffee makers, safes, and phones are also available.

Rooms


Property features

Guests of InterContinental San Juan enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. Parking is available for USD 20 per day (USD 25 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a spa tub, a sauna, and free WiFi in public areas.

Room options

Deluxe Room

Queen 2 | Sleeps 4

Superior Room, 1 King Bed, View

King 1 | Sleeps 3

Club Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 King Bed, Ocean View

King 1 | Sleeps 3

Guest reviews for InterContinental San Juan

Everyone (39) Couples (302) Business (11) Family (103) Other (36) Friends (84)
4

older but still nice

Everyone

Expensive drinks and food.....................................

By on May 18, 2017

5

great location and great hotel

Everyone

The hotel location was great. We loved the Jacuzzi, pool and beach. Hotel Service was excellent. Drinks were a little expensive, but you could bring a cooler to the beach(not the pool area). Hotel was close to Old San Juan and other bars and night clubs. I would definitely stay there again.

By , from Miami, FL on May 17, 2017

4
Everyone

The service is excellent and for us it is what always make the difference!! Everyone was very cordial and ready to provide us with fast and good service. On the other hand the rooms need some renovating, the carpet smells a bit and the room smells of humidity. Room cleanliness could also receive extra loving care. The fridge is very small, even so stuff left by previous guest was still inside the refrigerator. Also make sure you are not charged with consuming beverages or snacks you didn't have at all! It happened to us but luckily the front desk personnel took care of the problem and apologize for the mistake. If breakfast it's not included in your stay do not pay out of pocket for it! The pastries are not good quality, bread and bagels totally forgettable , nothing offered is quality or appetizing. Best bet? Go out of the hotel to local eateries and have breakfast with the locals at half the price! Area is safe people very friendly.

By , from New York on May 9, 2017

5
Everyone

Great place to stay. Really enjoyed the hotel. It was on the beach and staff was really nice.

By on May 9, 2017

5
Everyone

Staff was amazing only bad thing was the pillows were hard as rocks

By on May 7, 2017

4

a hotel for everyone!

Everyone

Pretty hotel for people of all ages and sizes. Pool area was beautiful and plus it is on the ocean. Staff goes above and beyond to meet all your needs. The first person to greet us was Rae at the front door. He should be called The Ambassador of the hotel. He is great!

By , from Boston on Apr 27, 2017

5

intercontinental san juan

Everyone

This was our second visit to San Juan Puerto Rico and the Intercontinental Hotel. The staff is super friendly and so helpful, the rooms are spacious and clean. We have already booked to go back again in September!

By , from Massachusetts on Apr 17, 2017

5

fantastic hotel on the pr beach

Everyone

This is our 2nd stay and we loved it. The pool is great, the hotel clean and the staff incredible. We had a fantastic experience at the spa and enjoyed all the restaurant meals. We would go back again and recommend it highly

By on Apr 12, 2017

4

on the beach!

Everyone

Best things hotel is on the beach! Fortunately the strikers at the hotel 2 doors down had settled down so not a big disruption. Great local food no need to eat onsite we stayed a week with 2 kids and dining out was delicious and budget friendly. Convenient Avis onsite to rent a car to drive to the beautiful rainforest. Good staff no issues.

By on Apr 8, 2017

4

the rooms are dated especially the bathroom.

Everyone

The staff are very friendly and great. The food is way overpriced. The beach and the pool are very nice.

By on Mar 16, 2017