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Recent guest reviews

Everything was as expected but the check in. One clerk for a sold out hotel

Roaches everywhere. Crack heads everywhere. They make you pay an additional $40 deposit to basically stay in a roach coach. No wash cloths in room. Ice machine broken. Only 5 bags of chips in the vending machine. Just ghetto. Will not recommend. Definitely telling people NOT to stay here.

Professional

Easy access to rooms, great staff & room was spotless!!

The property smell like a sewer the first room I had the shower head was busted off the second room the TV didn't work the ice machine is broken vending machine Stole My Money my blankets and sheets had cigarette Burns in them I didn't have a full set of towels in my room this place really sucks I would never stay there again I wish they would reimburse me my money just wanted me to pay more money for deposit but didn't have it someone should make this right between me and them somebody should reimburse me

Utterly filthy. Worst hotel in America, and i spend 100 nights per year in hotels.

This was the worst hotel I have stayed at in the last 10 years. The carpet was absolutely filthy. I have never seen anything so nasty in the United States of America. Rodeway should be ashamed.

I did not Luke the first room that i was put in there was a problem with the room not being clean and had a really bad smell to it. Took a long a time for the front desk to answer the phone and when they did i was unable to receive a refund, because they said that i was in the room for more than 30 minutes which was not true

Water in shower didn’t work, tv didn’t work, headboard fell down on bed, was no longer attached to wall!

What a dump...worst place we have probably ever stayed, from constant police visits, to drug dealers knocking on our door, spend the night here and you will fear for your safety and require a medical checkup.

Lipstick stain on pillow, fire extinguisher seemingly missing from wall, electrical cover seemingly hanging from wall with lamp plugged in and not appearing to work. Tub drain not working... I do not ordinarily make bad reviews, but I do not recommend this place.

It’s to bad service very dirty . Insects. Smell bad I didn’t sleep there

I didn’t like anything about it. There were bugs in every room that I was checked into. The furniture was ripped and stained in every room. There were drug addicts all over the parking lot. The staff was not extremely friendly. Very gross disgusting hotel.

The room was clean and quiet and the beds were comfortable. There was no closet, rod or hangers for hanging clothes. We were given a set of hooks to hang over the bathroom door. This meant the bathroom door could not close completely. The 1st day of our 4-day stay the beds were not made. No wash clothes were supplied until the last night of our stay. Despite repeated requests for extras, we were never supplied with more than 2 scratchy towels. Since I shampoo my hair every morning and needed to wrap my wet hair, my husband had to make do with a damp towel every day. No toiletries, except a tiny pkg of soap, were supplied. . The pillows were extremely thin.

Room in poor condition light in bath room not working toilet running all night garbage pick up at 4:ok am roaches in room horrible stay bed lumps one lousy pillow to

No towels when I checked in, was told i’d be brought some by room service and nothing.

Cockroaches............. how many cockroaches do you have to kill before you get a refund this place is BAD REAL BAD !!!!

W Sweetwater Ave Bldg B Phoenix AZ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Concierge services

Located in North Mountain, Rodeway Inn is within a few miles (5 km) of sights such as Castle N' Coasters and Metrocenter. This 62-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Rooms

All 62 air-conditioned rooms provide free local calls, safes, and desks. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hydromassage showers, hair dryers, and free toiletries.


Property features

Guests of Rodeway Inn enjoy an outdoor pool, free WiFi in public areas, and coffee in a common area. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include free newspapers, laundry facilities, and a vending machine.

Room options

Standard Room 2 Queen Beds, Desk, Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room 2 Queen Beds, Desk, Non-Smoking

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Rodeway Inn

Everyone (21) Couples (12) Business (3) Family (12) Friends (6) Other (3)
3
Everyone

Everything was as expected but the check in. One clerk for a sold out hotel

By on Feb 16, 2021

Review comment responded on Feb 19, 2021

It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Please do not hesitate to let us know if we could of any help.

1
Everyone

Roaches everywhere. Crack heads everywhere. They make you pay an additional $40 deposit to basically stay in a roach coach. No wash cloths in room. Ice machine broken. Only 5 bags of chips in the vending machine. Just ghetto. Will not recommend. Definitely telling people NOT to stay here.

By , from Birmingham, AL on Dec 3, 2020

Review comment responded on Dec 7, 2020

Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

5
Family

Professional

By , from Phx on Nov 26, 2020

Review comment responded on Nov 27, 2020

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

5
Partner Couples

Easy access to rooms, great staff & room was spotless!!

By , from Phoenix on Sep 18, 2020

Review comment responded on Sep 19, 2020

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4
Everyone

By on Jun 9, 2020

Review comment responded on Jun 9, 2020

We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

1
Everyone

The property smell like a sewer the first room I had the shower head was busted off the second room the TV didn't work the ice machine is broken vending machine Stole My Money my blankets and sheets had cigarette Burns in them I didn't have a full set of towels in my room this place really sucks I would never stay there again I wish they would reimburse me my money just wanted me to pay more money for deposit but didn't have it someone should make this right between me and them somebody should reimburse me

By on May 30, 2020

Review comment responded on Jun 3, 2020

Thank you for taking the time to share your feedback. I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. We take all reports of lacking service and issues with amenities and accommodations seriously particularly those that you have raised. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

1
Friends

Utterly filthy. Worst hotel in America, and i spend 100 nights per year in hotels.

By on Mar 19, 2020

Review comment responded on Apr 22, 2020

I regret to discover that you weren't thoroughly impressed with us during your most recent stay. It is our primary aim to give you a five star experience and it is disheartening to hear that this is not the impression we left you with. Your voice is important to us and we hope you'll return to give us the opportunity to exceed your expectations of a five star experience.

1
Everyone

This was the worst hotel I have stayed at in the last 10 years. The carpet was absolutely filthy. I have never seen anything so nasty in the United States of America. Rodeway should be ashamed.

By on Mar 15, 2020

Review comment responded on Apr 22, 2020

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is disheartening to know that we were not able to exceed your expectations with the standard of cleanliness and accomodations you've expect from us. We sincerely do apologize that we failed to do corrective measures right away. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Hope that you'll consider staying again with us

2
Business Business

I did not Luke the first room that i was put in there was a problem with the room not being clean and had a really bad smell to it. Took a long a time for the front desk to answer the phone and when they did i was unable to receive a refund, because they said that i was in the room for more than 30 minutes which was not true

By on Mar 11, 2020

Review comment responded on Apr 22, 2020

I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you've brought to our attention are being promptly addressed, including the maintenance of our guest room accommodations and overall hospitality. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

1
Business Business

Water in shower didn’t work, tv didn’t work, headboard fell down on bed, was no longer attached to wall!

By on Mar 7, 2020

Review comment responded on Apr 22, 2020

Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.

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