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My friend and I stayed one night at the residence on the August long weekend. Check in time was 4pm. My partner and I arrived at the campus around 2:45. We knew we were early but figured sometimes there is flexibility in check in time, so it was worth a shot. The friendly male at the front desk informed us that because it was a long weekend and they were fully booked, they unfortunately couldn’t check in early. Understandable. He helped me with parking and I had no problems. My friend and I had a long day of travelling so we went and had a nap in the car. At approximately 3:52pm, we walked in again and approached the front desk, thinking 8 minutes before check in might grant us a little grace. Turns out that was very presumptuous, and the young woman at the front desk was very sure to make me feel that way. Before I could even say anything, the young woman said “are you here to check in?” I responded yes, and she very matter-of-factly said “check in is not until 4”. Her tone was very rude, as if she was annoyed by something previously. My friend and a grabbed a seat in the lobby. We watched a few more parties of people walk in and get the same message. At approx 3:55, I joined the queue. I watched the minutes tick towards 4, utterly frustrated that they offered no flexibility in check in. By 3:58, there were 5 or 6 parties (and 10+ people) lined up waiting to check in, and the 3 reception staff continued to stare at their computers and ignore the line. The entire line up was notably frustrated. I understand internal pressures the staff may have been receiving from management/housekeeping to wait until 4pm to begin checking in. What I can’t understand is the mhorrendous customer service from the three young women at the front desk, who continued to ignore the line. I had two thoughts: 1- if the pressure from housekeeping required them to wait until the last second to check in, the organization needs to rethink their operations. Is housekeeping really walking into a room to clean and requiring every last minute to clean it? If so- that is an unfair pressure on the housekeeping staff. 2- the three ladies at the front desk exhibited very poor professional judgement. They must have felt the dozens of frustrated eyes on them. People were waiting. People were scoffing. Tired. Staring at their watches. It was unbelievable. The complete lack of social awareness was so shocking that myself and other customers were turning to one another to complain. The staff completely ignored the long line up, staring aimlessly at their computers and having conversation among themselves. It appeared as if they were purposefully ignoring the line up to prove the point that “check in isn’t until 4pm”. Come on, 4pm is a matter of seconds away. It was shockingly rude. They could have begun serving customers earlier or at the very least acknowledged them. It took the second hand of the clock turning 4:00 for them to begin serving people. It felt like a joke. Staff needs to re-think their priorities and start putting customers first.
This place is awful. Totally misrepresented on websites with images that do not show the very poor condition of the rooms. Basically, if you are backpacking, you’ll be just about ok. The place is far from a ‘Conference Centre’ try Campus instead, more teens running around than a skatepark and the noise! “Oh, we’ve just had two coach loads of students arrive” said the front desk staff, well, shouted to me as I could barely hear much else above this. I know kids can be rude, but the group staying that we encountered excelled in arrogance and impoliteness, how proud their teachers must be. The rooms, well the adverts show a nice but basic room. We expected basic, but clean and as portrayed on the site. Hmmm, possibly when it had just been opened and decorated perhaps. Try conjuring an image of ‘tags’ on the carpet in permanent ink, food or other unmentionable detritus rubbed into the wallpaper, which was just about clinging to the walls, floors in public areas that do not see a vacuum for a while, food dripping in the lifts from where it last came to rest, bags of rubbish outside of rooms in corridors. I could go on, but will include a few images for the discerning reader to make up their own minds. The irony is they wanted $250 for any damage caused. Perhaps they could pay me $250 for cleaning the place up! We left, we would not stay and at the next set of traffic lights as we drove away we saw a young man begging, but I wasn’t even minded to give him the room for the night, I didn’t want to offend him. Go basic by all means, but book a hostel instead. They refused a refund, completely hostile and uncompromising to a genuine complaint.
Very good place to stay,have been there a few times,close to everything,great staff.buses are right there,restaurants,groceries,lcbo,beer store,clothing stores.I give it a two thumbs up.great for out of town company,free wifi, cable tv.
With no cancelation after 24 hrs prior the hotel was not suitable our choice was pay and stay else where or stay..: with the price, no breakfast and pay parking I suspect you are very close to a regular hotel which would have been more comfortable. At 535 pm the hallways still had sheets laying in them. Rooms are beat up and old. Cleanest thing were the sheets - bought bedding while there
Super basic accommodations (flat-ish pillows, thin sheets one blanket). HOWEVER, the location was really good, was really clean, and has two separate rooms. shopping center is right across the street. Grocery store, food, wine store and my favorite the DOLLARAMA. Parking is five dollars a day however, you might as well get use to paying for parking a lot of places in Ottawa. I would stay here again on my next visit.
Room was fine - basic - like a college res as expected - was clean, in good condition, beds were reasonably comfortable, but room smelled like "b.o." unfortunately upon entering.....needed room spray each time we came in.
Too bad this is only a summer option - clean / quiet / easy access to stores etc near by The price was very reasonable and the dollar value for what we had was exceptionalThese folks will be next choice for any summer travel to Ottawa
Our room was a long way from the elevator so morning coffee seemed miles away, but certainly the room was clean and so reasonably priced. I appreciated getting a parking permit at booking. The fire alarm was impossible to avoid and the staff were so polite.
For dorm room accomodation, this is pretty good - we've stayed in others and Algonquin has above average beds. Close to grocery store. Only one entrance to the entire complex and this meant quite a stroll to get to our room. Could be a barrier to older people.
Basic accommodation that was clean and tidy and had all the basic amenities required. Good service and no surprises on arrival. Rooms could do with irons and an ironing board though. Linen was provided, including towels.
Located in Ottawa Division within a short walk of Algonquin College, this residence is within a mile (2 km) of Centrepointe Theatre. This 525-room residence welcomes guests with a coffee shop/café and conveniences like free in-room WiFi and a fitness center.
You can get a quick energy boost at the coffee shop/café.
The accommodation is air-conditioned and features a kitchenette and space to spread out with 2 bedrooms and a dining area. A TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include free local calls and a desk.
Guests of this residence enjoy features like a fitness center, free WiFi in public areas, and free newspapers. Onsite parking is available for a fee. The 24-hour front desk has staff always at the ready. Additional amenities include laundry facilities, an ATM, and barbecue grills.