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Executive Hotel Cosmopolitan Toronto

4.0 out of 5.0

Recent guest reviews

Good sized room with a living room, bedroom, kitchen, bathroom. Nice view from the 18 floor. Friendly staff and close to the convention center.

Great hotel with great staff. We got upgraded to a suite on the highest floor. Excellent service!

Excellent!!! location wonderful. Staff very kind and helpful Room clean with nice view.

We stayed here for six days and really enjoyed the hotel. The location was so great, just steps from King St Station and from the main Yonge street commercial activities. Plenty of dining close by. The Metro supermarket for fruit etc was again a few minutes walk away. Union Station was about a 10-12 minute walk away and the CN Tower & the Aquarium about 15 mins walk. The accommodation was very spacious - it was a full one bedroom apartment with kitchen, microwave, fridge, dishwasher, stove and the best part was it had a washer & dryer too ! Bathroom was a bit on the smaller side but came with bathrobes which was a nice touch. Bedroom had a queen bed ( would have preferred a king), a full closet and again, full length windows.. The living room has a sofa, a desk & chair & TV; one wall is ceiling-to-floor glass windows which gives a beautiful view of the downtown area. When you check in, request a room at a higher floor. I did and they gave me one on the 21st floor. The only suggestion I would make to the hotel management is to provide couple of pots and pans so that guests can make use of the stove if needed. Front desk staff was excellent - very helpful and courteous. We checked in very late at night and the next morning around 7 am, found our coffee maker (Keurig) was broken. When I called the front desk, the manager came & got us a replacement right away. Highly recommend this hotel in Toronto !

The hotel staff is impeccable but the actual hotel is dated and the rooms look nothing like the pictures on the website.

We were visiting friends and doing a bit of sightseeing. We wanted a hotel that was conveniently located and offered basic comfort, and we got what we wanted.. Our room was actually a suite, with bedroom, bathroom, washer and dryer, a roomy sitting area and a kitchen with dishwasher, fridge, coffeemaker and microwave, We took advantage of our proximity to St. Lawrence Market to stock up with basics. There was also a huge Metro Market nearby. Only two, minor, negatives: there were no drawers in the bedroom for us to store our clothes, and there were no reading lights either in the bedroom or over the desk in the sitting area.

Love the apartment feel the suits have. Comfortable and spacious. The cleaning staff must have had an off day. Bathroom and kitchen were not cleaned well at all. The front desk offered to send someone, but it was 11pm didn't really feel like having our room cleaned that late.

Great last minute find, after having to cancel and move from another hotel that was not up to par. Especially during TIFF. When everything else was overpriced or booked. We had a great room and was pleasantly surprised to find a kitchen and washer/dryer. Would definitely stay again.

The hotel rooms need a bit of upgrading. Parking was very pricey. Building construction won't let you sleep past 6am. Otherwise, staff was very attentive and accommodating. Close to everything.

The location is very good location. Lots of restaurants nearby. St, Lawrence Market is a few blocks away. The room was large considering that it is in a big city. Staff was very friendly and helpful. Room was clean. The hotel is older but all things considered its a good value.

The hotel location was perfect for us. we were walking distance to many important attractions inluding the CN tower and the Roger's Center (where we saw a great game). we were also close to the lakeside which made it easy to walk to the ferries to the islands and the sightseeing bus tours which we used as alternate transportation throughout the city for three days. The staff at the hotel were friendly and went out of their way to help us whenever we needed it. The room had a complete kitchen and a washer/dryer. The only issue we had was with the internet, but it was resolved with a 10 minute phone call. Oh, and a wonderful spa, small, but adequate fitness center--but no pool. We would definitely stay there again.

Hotel was comfortable and clean. The hotel was located close to everything. Definitely will stay here again when in Toronto. Will also recommend

Room was nice and clean! View was not great. Staff was polite. Room ready when promised

The hotel was just ok. It had one double bed only and no wifi in the room but free at the lobby. Our view was of an alley way and windows were very dirty you could bearly see the outside thru them.

the front desk was very helpful. the location was perfect.

Great location with friendly front desk staff. Close to St. Lawrence Market, wonderful restaurants, the water front, Rogers Centre and public transportation. Highlights for us included visiting the islands, attending a Blue Jay's game on Canada Day and eating on the Danforth in Greektown while watching the World Cup. No need for a car. Toronto is a great walking city and public transportation is easy to navigate. Our suite at the Cosmopolitan was spacious but it was clear that cleanliness is not a top priority at this property. Dust on the glass shelves in the bathroom was so thick you could write your name in it! Lots of "dust bunnies" under free-standing shelves and furniture. This was noticed when we dropped a coin and it rolled under a shelf in the Kitchen area. It was so dirty we decided to leave the coin. One of the burners on the stove had hardened, food drippings that were there when we arrived and was never cleaned. We noticed a small stain on the bed sheets. It didn't bother us too much but made it easy for us to notice the sheets were never changed during our weeklong stay. Scatter rugs were worn and need to be cleaned or replaced, or at least vacuumed. Walls in the hallway are marked up and dirty - a fresh coat of paint would easily take care of this. With a good scrubbing and implementation of quality control, the Cosmopoloitan could be a choice hotel.

The staff was friendly and very helpful. Lobby was inviting and clean. The room was very clean and they had given us a room with the view of the CN tower. Location was great and most sites are walking distance. Would definitely recommend to anyone who is looking for a easy stay.

This hotel was great. Very clean, very comfortable and windows surrounding the bed. I only knocked off a bit for location because it was about a mile away from the conference center and is a bit of a walk. But that really only matters if you're staying for an event at the convention center and are travelling by foot.

The best aspect of this hotel is the location, right downtown with easy access to public transportation. Fast walking distance to restaurants, coffee, drug stores, ATMs, and the St. Lawrence Market. I did not try any of the amenities--didn't go to the bar or restaurant or try the spa either. So, no real cons. I thought it was a bit pricey, but you're paying for location I guess.

hotel staff was excellent with help and advise,including directions

Room options

Deluxe Suite, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Tranquility Suite, 1 Bedroom, Queen Bed

Queen 1 | Sleeps 2

Tranquility Suite, 1 Bedroom, Queen Bed with Double Sofabed

Queen 1 | Sleeps 4

Guest reviews for Executive Hotel Cosmopolitan Toronto

Everyone (10) Couples (33) Business (27) Family (6) Other (8) Friends (6)
4

nice hotel rooms. good size.

Everyone

Good sized room with a living room, bedroom, kitchen, bathroom. Nice view from the 18 floor. Friendly staff and close to the convention center.

By on Nov 5, 2017

Review comment responded on Nov 7, 2017

Greetings, Thank you very much for your feedback on your stay with us. We appreciate that you rated us 4/5. Once again thank you for the great review.

4
Everyone

Great hotel with great staff. We got upgraded to a suite on the highest floor. Excellent service!

By on Sep 11, 2017

Review comment responded on Sep 13, 2017

Greetings, . Thank you for giving me the opportunity to recognize staff for a job well done! On behalf of our entire staff at Executive Hotel Cosmopolitan we thank you for your business.

4
Everyone

Excellent!!! location wonderful. Staff very kind and helpful Room clean with nice view.

By on Sep 9, 2017

Review comment responded on Sep 11, 2017

Greetings, Thank you very much for the stay review. I appreciate that you had a satisfactory stay and rated us 4 out of 5.

5

wonderful downtown hotel with large rooms

Everyone

We stayed here for six days and really enjoyed the hotel. The location was so great, just steps from King St Station and from the main Yonge street commercial activities. Plenty of dining close by. The Metro supermarket for fruit etc was again a few minutes walk away. Union Station was about a 10-12 minute walk away and the CN Tower & the Aquarium about 15 mins walk. The accommodation was very spacious - it was a full one bedroom apartment with kitchen, microwave, fridge, dishwasher, stove and the best part was it had a washer & dryer too ! Bathroom was a bit on the smaller side but came with bathrobes which was a nice touch. Bedroom had a queen bed ( would have preferred a king), a full closet and again, full length windows.. The living room has a sofa, a desk & chair & TV; one wall is ceiling-to-floor glass windows which gives a beautiful view of the downtown area. When you check in, request a room at a higher floor. I did and they gave me one on the 21st floor. The only suggestion I would make to the hotel management is to provide couple of pots and pans so that guests can make use of the stove if needed. Front desk staff was excellent - very helpful and courteous. We checked in very late at night and the next morning around 7 am, found our coffee maker (Keurig) was broken. When I called the front desk, the manager came & got us a replacement right away. Highly recommend this hotel in Toronto !

By , from Ohio on Aug 31, 2017

Review comment responded on Sep 3, 2017

Greetings Atula, Thank you very much for taking the time to complete our guest satisfaction review. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at the Executive Hotel Cosmopolitan, we thank you again for your business.

3

expected more from a cosmopolitan

Everyone

The hotel staff is impeccable but the actual hotel is dated and the rooms look nothing like the pictures on the website.

By , from Washington, DC on Jun 27, 2017

Review comment responded on Jul 1, 2017

Greeting, Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Front Office Manager

5

great location, no frills

Everyone

We were visiting friends and doing a bit of sightseeing. We wanted a hotel that was conveniently located and offered basic comfort, and we got what we wanted.. Our room was actually a suite, with bedroom, bathroom, washer and dryer, a roomy sitting area and a kitchen with dishwasher, fridge, coffeemaker and microwave, We took advantage of our proximity to St. Lawrence Market to stock up with basics. There was also a huge Metro Market nearby. Only two, minor, negatives: there were no drawers in the bedroom for us to store our clothes, and there were no reading lights either in the bedroom or over the desk in the sitting area.

By , from san francisco on Mar 26, 2017

Review comment responded on Mar 29, 2017

Thank you Sylvia for providing feedback from your recent stay with us. Your feedback is very beneficial and will help us facilitate any necessary changes to our service or guest suite amenities to ensure a positive guest experience. Please be assured that I will be sharing your comments with our both Team. I do hope you will consider a future stay with us; and afford us another opportunity to create a more memorable stay. It would be our pleasure to Welcome You Back! Regards, Gina Guest Services Manager

4

nice suits

Everyone

Love the apartment feel the suits have. Comfortable and spacious. The cleaning staff must have had an off day. Bathroom and kitchen were not cleaned well at all. The front desk offered to send someone, but it was 11pm didn't really feel like having our room cleaned that late.

By on Jan 16, 2017

Review comment responded on Jan 26, 2017

Thank you Anonymous for your feedback from your recent stay with us here at Executive Hotel Cosmopolitan. My sincere apologies for your suite amenities not to standard. Please be assured that I will be sharing your comments with our Housekeeping Team. I do hope you will give us another opportunity to create a more memorable stay and visit with us again. Regards, Gina Guest Services Manager.

4

great stay!

Everyone

Great last minute find, after having to cancel and move from another hotel that was not up to par. Especially during TIFF. When everything else was overpriced or booked. We had a great room and was pleasantly surprised to find a kitchen and washer/dryer. Would definitely stay again.

By , from NY on Sep 26, 2016

Review comment responded on Oct 26, 2016

Good Morning Stephanie, Thank you kindly for providing feedback from your most recent stay with us here at Executive Hotel Cosmopolitan. Please be assured that I will be sharing your wonderful comments with our Team! I am so pleased to hear that you enjoyed your stay here with us and I do hope to have the pleasure of welcoming you back to see us again soon. Regards, Gina Aivalis Guest Services Manager

3

close to the attractions.

Everyone

The hotel rooms need a bit of upgrading. Parking was very pricey. Building construction won't let you sleep past 6am. Otherwise, staff was very attentive and accommodating. Close to everything.

By , from New Jersey on Sep 3, 2016

Review comment responded on Oct 26, 2016

Thank you Elle for taking the time to post a review. I wanted to thank you personally for your valued feedback. I am pleased to hear that you enjoyed your stay here with us at Executive Hotel Cosmopolitan and hope to have the pleasure of Welcoming You Back! Regards, Gina Aivalis Guest Services Manager

4

good stay

Everyone

The location is very good location. Lots of restaurants nearby. St, Lawrence Market is a few blocks away. The room was large considering that it is in a big city. Staff was very friendly and helpful. Room was clean. The hotel is older but all things considered its a good value.

By on Jul 11, 2016

Review comment responded on Oct 26, 2016

Thank you Anonymous for providing your feedback from your recent stay with us here at Executive Hotel Cosmopolitan. I am so pleased that our location was so ideal for you to visit our fantastic St Lawrence Market and neighboring sites within walking distance of our Hotel. Please be assured that I will be sharing your wonderful comments with our Team! I do hope when you are next in Toronto, that we have an opportunity to Welcome You Back! Regards, Guest Services