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Oakes Hotel Overlooking the Falls

3.5 out of 5.0

Recent guest reviews

First room we were shown to was on the 10th floor and reeked of cigarettes;room phone didn't work;hotel advertises a complimentary shuttle;"Shuttle" only runs from 5-10 pm and takes you to their sister restaurant only. Complained about the room smelling like smoke and asked for an "upgrade" due to the inconvenience;was "upgraded" to the 19th floor;the only "upgrade" was a jetted tub. The tub was stained so we didn't use it. Water pressure in the shower was minimal,at best,no fan in the bathroom and the heater when the fan was running was way too hot but if the fan was shut off it was too cold.On our second afternoon,after returning from a late lunch,our key card wouldn't work. After a trip back down to the desk we were told to keep the room card away from cell phones and car keys;after explaining that it hadn't been near either,front desk said that the key cards become deactivated after 24 hours! Really?! We still had another 24 hours in that room we had booked!Charged for the pool,never used it. Charged for fitness room,never used it. Disappointed,as it was way off season,cold,snowy weather and the hotel rates,extra fees and taxes were exorbitant.

Close to what we wanted to do. Holel transportation to testaurants

Great location , did no need my car to see What I needed to see.

It is just ok. Falls view is blocked by trees. Not a good view for falls view room price. No refrigerator in the room. Parking is not free. $25/day.

John at the front desk really helped me out. There is a deposit fee of $250 which is not well advertised in my opinion. My credit was frozen from being out of the country and the Citibank disadvantage card customer service sucked so bad I had to pay it in cash or not get a room. I was with my 3 sons ages 8,15,16 and only had enough to put up a portion of it. He understood and worked with me to get us a room with a discounted deposit. Thank you John. Oh, by the way, if you plan on visiting Niagra Falls, bring plenty of cash as you will be fee'd and taxed to death. A cheeseburger and fries with no drink is $22.50 at Fridays. Seriously.

We arrived there and they gave us a room in another building, it was like a motel room with another parking lot, the room was smelly, dirty,and really disappointing. I went back to the main building and talked to one of the staff(his name was John, who was really nice ) told him I was unhappy with the room and asked him to change it for us(we were 4) so he tried and he gave me a premium room(not standard) they were almost sold out. The room was really nice, clean, and with a fallsview which was a game changer for a 40$ more. I recommend the hotel only if you can be sure about the room you choose, don't let them choose at check in. And I really wish they have more pictures for the rooms on the website. Overall good hotel.

nice good views of horseshoe falls, hotel amenities okay but had a nice whirlpool bathtub, wished had microwave too, and a bit further from american falls

great view of the falls -- definitely recommend a higher floor although there's a 14th floor observatory open to everyone. Clean room and nice big bathroom with jetted tub, separate shower.

We had an amazing view of the falls, close to everything, great facilities. Hotel requires $25 day for parking and $200 deposit due at check in.

We were on the ninth floor with a spectacular view of the Falls. The room was clean and comfortable, and quiet.

The falls side view was everything that was promised, it was wonderful. They had tried to update the room but it was definitely shabby and they had cut may corners. It was mostly clean, but not great. We had to wait two hours past check in for our room that was pre-booked and all they did was comp parking. The whole hotel looked like a cheap version trying to be fancy.

Awesome view from hotel. Our room was in 52nd floor. Great location. Totally worth.

The hotel was great. Shared room with 2 friends. Room had bedroom separation so we weren't on top of each other, which is nice since we just spent over 8 hours in the car driving up from New York. View was awesome of the falls. Would stay there again.

I was exited about my trip. I have seen hotel pictures and paid decent price but when i landed i was clue less... They provided me room at 1st floor of hotel. Which is just like small motel. I felt overpaid for worst rooms. Advice: Never attracted by room with cheap price in this hotel, Double check your floor and actual room allocated to you.

I loved my stay at The Oakes. The staff was extremely nice. The view to the falls was AMAZING. I would recommend the 16th floor. I will definitely recommend this hotel and will definitely stay here again.

Room was sub-par. Bathroom had hair on floor from prior guests and did not apprear it had been cleaned in some time. Bathtub fixtures not working properly, and drain stopper had to be taken out to drain the tub. Beds okay. Stayed one night to be close to the Falls. Overall, if I had known where they were putting us, and the substandard quality, I would have spent my time across the street in a nicer hotel. View of the roof and parking lot. Staff not helpful. Stayed 2 nights across the street and had much better acccomodations and spent less.

Me and my hub have fun are first tripe to Niagara Falls,i recommend this hotel very well located !!!

We stayed on the 12th floor Fallsveiw side. Such a beautiful view. Would recommend this hotel to friends and family.

Good location, clean room,not enough electrical outlets no music channels on TV, just a dinky clock radio.

Great place to stay and see the falls and surrounding area