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Recent guest reviews

Loved this place

Excellent customer service and room service. Would stay again.

Best part about this hotel is its location! Very convenient and short walking distance to all major attractions, entertainment, shopping and restaurants. Rooms were specious, however bathrooms need cleanliness and upgrades. Has nice indoor pool, Jacuzzi and sauna for the rainy days or if you just want to chill out.

Great staff, clean rooms and great location. Convenient parking.

This hotel is literal smack down in the middle of everything. Walking distance from Clifton hill to the falls, close to WEGO bus transportations. The clubs was literally around the corner. Hotel was pretty clean, bathroom needs an upgrade, but the only concern we had was that the hall way was smelly.

Perfect location for touring Canada. Hotel was clean staff was friendly.

Although the rooms were old and outdated, they were clean. And the beds were super comfy! The best part was the location! Less than a 10 min walk from the falls.

The closeness of the hotel to all attractions . A little problem the room lock got it fixed quickly.

Room was too hot when we checked in. Took hours to cool down. But we were able to check in a bit early and had time to cool it down before bed. Woke up to sound of water pipes at 7:00am. Pool was cool and relaxing. Nicely located near the falls and other attractions. Surprised with $15 parking fee .

Customer service is the best. The front desk staff took care of our needs and problems immediately and diligently. A++ for all of them. Bathtub in room TOO high for older people to use. No grab bars and No safety non skid strips on the bottom of the tub. The staff saved our vacation

It was good to be near the strip nothing exciting about the hotel. My room floor and shoes got soaked with water from air conditioner. Had to place towels along the floor from bathroom to first bed. Maintenance man did return with nothing to soak up water. Guest was standing near my room on different occasions smoking marijuana. I didn’t know I chose courtyard room outside. I rather been in interior of hotel and when I mentioned it they didn’t try to accommodate me. I have health issues COPD and didn’t care to be around smoke. Mind you I booked this reservations months ago. I was inconvenienced.

Fees for parking were not disclosed on website / we’re hidden and unexpected. Property left a lot to be desired in terms of cleanliness. Feces outside the toilet on the first floor bathroom immediately outside the pool. Same toilet lacked paper towels to dry hands at 11am in the morning. Jets in tub in hotel room were full of mold and not usable as a result of lack of cleanliness. Towels were paper thin and rough. Soap was even worse - like sandpaper. Voucher for meal credit which was advertised as an incentive to stay at the property was not provided at outset and only made available after much negotiation on last day of stay. There was no flexibility to extend time allotted for packing up the room as we were threatened with a $20/additional hour charge. We needed an extra 15 minutes to pack up the room with our 2 young children. You get the sense that you are being nickeled and dimed and that the owner is cutting costs at the expense of running a decent hotel. Felt understaffed. The only pluses were location and the amenity of the pool. Yet for the price paid, we would have been better off paying an additional 10-15% to stay at another property. The price difference was not enough to merit staying here. Will not be back.

Las fotos que muestran no necesariamente son de las habitaciones que pagas. Hice mi reserva notificando que llevaba bebé y me enviaron a una habitación lejos y un tenía que tomar todasssss las escaleras para poder llegar, con bebé y stroller. Ufff, un caos. En ningún lugar de la reserva te especifican que tienes que pagar un cargo por parqueo, cuando se supone que eso debe ser un servicio del hotel.

5657 Victoria Ave Niagara Falls ON

Hotel highlights

  • Steps from Clifton Hill and Casino Niagara
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

The Falls Hotel & Inn is adjacent to popular attractions such as Clifton Hill and Casino Niagara. This 138-room hotel welcomes guests with conveniences like a restaurant, an indoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at Remington`s of Niagara, the hotel's onsite restaurant.


Rooms

32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free local calls and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

Guests staying at The Falls Hotel & Inn enjoy an indoor pool, a sauna, and free WiFi in public areas. Self parking is available for CAD 15.00 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Additional amenities include express check-out, an ATM, and a fireplace in the lobby.

Room options

Family Suite, Multiple Beds, Refrigerator & Microwave, Tower

2 Queen Beds and 1 Twin Sofa Bed | Sleeps 5

Double Room, 2 Queen Beds, Balcony, Tower

2 Queen Beds | Sleeps 4

Room, Accessible, Tower

1 King Bed | Sleeps 3

Basic Double Room, 2 Double Beds, Courtyard Area

2 Double Beds | Sleeps 4

Guest reviews for The Falls Hotel & Inn

Everyone (6) Couples (2) Family (8)
4
Family

Loved this place

By on Jul 28, 2021

Review comment responded on Jul 29, 2021

Thank you for the appreciation and I am sure kind words such as yours will go long way to boost our morale. We will love to see you again!

5
Family

Excellent customer service and room service. Would stay again.

By on Oct 30, 2019

Review comment responded on Nov 4, 2019

We are thrilled that you enjoyed you stay with us as we take great pride in being the friendlies hotel in Niagara! We hope to see you again!

4
Family Family

Best part about this hotel is its location! Very convenient and short walking distance to all major attractions, entertainment, shopping and restaurants. Rooms were specious, however bathrooms need cleanliness and upgrades. Has nice indoor pool, Jacuzzi and sauna for the rainy days or if you just want to chill out.

By on Oct 28, 2019

Review comment responded on Nov 4, 2019

Thank you for your review regarding your stay with us at The Falls Hotel & Inn. It is a pleasure to know we were able to exceed your expectations! We strive to make sure every guest has a comfortable and relaxing stay, and we will be sure to share your compliments with our associates. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to the Falls.

4
Family

Great staff, clean rooms and great location. Convenient parking.

By on Oct 22, 2019

Review comment responded on Oct 27, 2019

Thank you for the great feedback. We take pride in offering the Friendliest service in Niagara with an amazing central location. We hope to see you again.

4
Everyone

By on Oct 3, 2019

Review comment responded on Oct 5, 2019

Thank you for the lovely review score.

4
Family

This hotel is literal smack down in the middle of everything. Walking distance from Clifton hill to the falls, close to WEGO bus transportations. The clubs was literally around the corner. Hotel was pretty clean, bathroom needs an upgrade, but the only concern we had was that the hall way was smelly.

By on Sep 4, 2019

Review comment responded on Sep 24, 2019

I'm sorry to hear of the displeasing odor in the hall but am glad you were able to enjoy your stay. We look forward to having you stay with us again.

5
Family

Perfect location for touring Canada. Hotel was clean staff was friendly.

By on Aug 25, 2019

Review comment responded on Aug 26, 2019

Wonderful, we are delighted to hear how enjoyable your stay was. We hope to see you again.

4
Partner Couples

Although the rooms were old and outdated, they were clean. And the beds were super comfy! The best part was the location! Less than a 10 min walk from the falls.

By on Aug 22, 2019

Review comment responded on Aug 23, 2019

Wonderful review!! We love our central location and hope to see you again soon.

5
Everyone

The closeness of the hotel to all attractions . A little problem the room lock got it fixed quickly.

By on Aug 19, 2019

Review comment responded on Aug 21, 2019

Thank you! We are delighted to hear that our staff were able to quickly correct your concerns. Our location and being right beside Clifton Hill offers an amazing experience to all our guests.

4
Everyone

By on Aug 12, 2019

Review comment responded on Aug 12, 2019

Dear guest, thank you for the great review. Until next time!

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