Paid extra to get a room with a water view, but was given a city view and wasn't refunded any money. Check in and check out staff was great. Rooms were clean. Bathroom could use some cosmetic touch ups, but was still nice.
Our room was very large. On the 2nd day of the stay we never received any type of service....bed not made, no new towels. Couldn't reach front desk.....called many times, no answer. Finally we tracked down a maid's cart and got our own clean towels. One main elevator not working....long wait for elevator.
Front desk was very helpful
Rooms are good but prices have a lot of hiden fees Be aware that parking can be $77, absolute robbery It is half of the cost of the room. Be very aware of this as it was not communicated to us until we got charged. Hotel manager was very disrespectful and didn't want to here about our complaint. After 30 minutes of discussions we ware finally able to reduce the costs dow to $25 with the help of parking manager. Please be aware of this.
Great hotel, awesome staff and service
Staff was helpful, check in and check out easy and fast.
We stayed there one night, and it was an good hotel. The rooms size were big we got two queen beds and there was social distancing and overal a clean hotel. So far so good!
Wifi bad and locker the door so we felt bad about it
Horrible view... deceptive. Dated musty room. Paid for a jet tub.....got regular. $49 to valet. Never again
I found very disappointed that I had booked two rooms and was given two rooms on different floors when arrived.
Located in Fallsview, Four Points by Sheraton Niagara Falls Fallsview is adjacent to Fallsview Casino and within a 10-minute walk of other popular attractions like Skylon Tower. This 404-room, 3.5-star hotel has 3 restaurants along with conveniences like an indoor pool and free in-room WiFi. Centrally located in Niagara Falls, the hotel is connected to a shopping center and also a short walk from Niagara Falls Convention Centre and Journey Behind The Falls.
There are multiple options for onsite dining with 3 restaurants, including Ruth's Chris Steak House, which specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 7:00 AM to 1:00 PM.
Guests can expect to find free WiFi and 42-inch flat-screen TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with pillow menus and down comforters ensure a restful night. Coffee makers, safes, and phones are other standard amenities.
At Four Points by Sheraton Niagara Falls Fallsview, guests enjoy an indoor pool, a gym, and 2 spa tubs. RV, bus, and truck parking is available. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Paid extra to get a room with a water view, but was given a city view and wasn't refunded any money. Check in and check out staff was great. Rooms were clean. Bathroom could use some cosmetic touch ups, but was still nice.
Our room was very large. On the 2nd day of the stay we never received any type of service....bed not made, no new towels. Couldn't reach front desk.....called many times, no answer. Finally we tracked down a maid's cart and got our own clean towels. One main elevator not working....long wait for elevator.
Front desk was very helpful
Rooms are good but prices have a lot of hiden fees Be aware that parking can be $77, absolute robbery It is half of the cost of the room. Be very aware of this as it was not communicated to us until we got charged. Hotel manager was very disrespectful and didn't want to here about our complaint. After 30 minutes of discussions we ware finally able to reduce the costs dow to $25 with the help of parking manager. Please be aware of this.
Great hotel, awesome staff and service
Staff was helpful, check in and check out easy and fast.
