Check in process slow & complicated. Roon not as clean as it should. Conveniently located.
They gave me the parking card without tilling me they’re going to charge me for that. The charge me on checking out $30 a day without my permission. The vending machines don’t accept credit cards The carpet in the room so dirty Everything dusted
Really loved the location. Everything is within walking distance. The staff was friendly and as accommodating, even provided maps when asked. I like the kitchen, but there was a lingering smell in the rooms. That was the biggest problem for someone like me who is sensitive to odors. The pool and gym were great! There was only one day our apartment was not cleaned, not ok with that. Overall, pleased with out experience.
A convenient location at Byward Market, close to Parliament Hill. Hotel room is spacious, has a living room and kitchen.
The carpet in the room looks shabby. Good size of the room good size in the kitchen. Over all Isa good place to go
This was a great experience from the moment we checked in to the minute we left. I booked this totally dependent on others reviews and praying that the location would work for us having never been to Ottawa before. It was better than I imagined. Special shout out to Isaac at the front desk! He was super friendly and he went above and beyond to make our stay great. The rooms were huge and very clean. Location was perfect for sight seeing and close to many restaurants and shops. We were there for our anniversary and thanks to suggestions from Isaac we had a fantastic time.
Orbitz stated the room sleeps 6. We found out upon arrival that only 4 people can stay in a room according to local regulations (supposedly). The hotel offered two rooms at a higher price. Instead we had two of our group stay at another hotel with family. Although the hotel said they would “make it right”, they charged us an additional $120 based on a per person charge without ever talking with us about it. Additionally, our room door was not square leaving a space at the top where light and noise came from the hallway. The hotel was old and not well kept.
Nice, roomy accommodations near Byward Market.. Very comfortable. I would definitely come back any time I am in Ottawa.
Great location near restaurants, pubs, shopping center and Parliament.
No cons to write about. Pros: Great location, helpful and nice staff, great value for your money. The rooms had everything we needed and the bed was comfortable. We were only a couple, but this hotel would be great for a larger family. Easy to walk around Ottawa from this location. Had a pool and hot tub, but we didn't use it.
The hotel was stylish and very clean with a friendly and knowledgeable staff. Walking distance to all Ottawa has to offer. Our suite was perfect for an outing with our adult daughter! Highly recommended to families and couple alike.
Great location, walking distance to the byward market, parliament, shopping area.
Good overall. no surprises. Easy check in and out, very conveniently located downtown Ottawa
Only real issue was the construction they have going on and it started at 6 am on Saturday morning.
We were enthusiastically greeted upon arrival. The desk clerk gave us maps and coupons for local restaurants. The room was very nice and very clean. We had a two bedroom condo with a full kitchen. Very Nice! The hotel is very centrally located and within a short walking distance to everything. We will definitely be back.
This Hotel was booked by a friend for me, as i had to quickly get to Ottawa as my brother was in ICU. This Place was so comfortable, had a continental breakfast , a cafe with it. It was clean, and the bed was made every day. The Room, and it shouldn't be called a room, had a kitchen, a living room, a small area for a dining room table , a tv in the main living room, and a tv in a king size bed.On top of it all it had a laundry room, with a washer and dryer in it. I say 2 thumbs up with a 5 star rating. It is close next door to the Rideau Center which i was sad i was unable to go. And so close to the Byward Market. A definite 5 stars!!!!!
Located in Downtown Ottawa, Les Suites Hotel Ottawa is adjacent to University of Ottawa and within a 5-minute walk of other popular sights like Shaw Centre. This 238-room, 3.5-star aparthotel welcomes guests with a restaurant, a full-service spa, and an indoor pool.
This aparthotel is home to a café and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 7 AM to 11 AM.
Each apartment is soundproofed and features a kitchen and a balcony, and there's space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 42-inch flat-screen TV with cable channels. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a washer/dryer, a coffee maker, and free weekday newspapers.
At Les Suites Hotel Ottawa, guests enjoy a full-service spa, an indoor pool, and a gym. Self parking is available for CAD 28 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Other amenities at this ski aparthotel include free WiFi in public areas, conference space, and a 24-hour business center.
Check in process slow & complicated. Roon not as clean as it should. Conveniently located.
Dear Alvaro, Thank you for your 4/5 rating! During periods of high occupancy, which was the case during your stay, the check-in process will seem slower especially during prime check-in times. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!
They gave me the parking card without tilling me they’re going to charge me for that. The charge me on checking out $30 a day without my permission. The vending machines don’t accept credit cards The carpet in the room so dirty Everything dusted
Dear Yousef, Thank you for your review. Parking is not included in our rate as the parking garage next to the hotel is not owned by Les Suites. I do hope you connected with us during your stay as we never want our valued guests to leave unsatisfied. We are planning extensive suite renovations to begin towards the end of this year and it would be a pleasure to host you again in future.
Thank you for staying with us! We are pleased that you enjoyed your stay, and look forward to hosting you in the future!
Really loved the location. Everything is within walking distance. The staff was friendly and as accommodating, even provided maps when asked. I like the kitchen, but there was a lingering smell in the rooms. That was the biggest problem for someone like me who is sensitive to odors. The pool and gym were great! There was only one day our apartment was not cleaned, not ok with that. Overall, pleased with out experience.
Dear Guest, Thank you for your excellent review mentioning our fantastic downtown location, friendly and accommodating Team Members, fitness centre and the kitchens in our suites. Because the majority of our guests do cook in our suites, cooking smells can linger and I sincerely apologize. Suite freshness is definitely one of our standards along with daily housekeeping. The only time our Room Attendants will not enter a suite is if there is a "do not disturb" sign on the door. It would be an absolute pleasure to welcome you again on your next stay in downtown Ottawa! Sincerely, Chris Pierce, General Manager, Ottawa Tourism's Star Team of the Year - 2012, 2015, 2016, 2018, 2019
Dear Guest, Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa! Sincerely, Chris Pierce, General Manager, Ottawa Tourism's Star Team of the Year - 2012, 2015, 2016, 2018
A convenient location at Byward Market, close to Parliament Hill. Hotel room is spacious, has a living room and kitchen.
Dear Elaine, Thank you for taking the time to post an excellent review and it would be a pleasure to welcome you again on your next stay in our awesome downtown location! Sincerely, Chris Pierce, General Manager, Ottawa Tourism's Star Team of the Year - 2012, 2015, 2016, 2018
Dear Guest, It was a pleasure to host you and thank you for your awesome 5/5 rating! I look forward to hosting you again on your next stay in downtown Ottawa! Sincerely, Chris Pierce, General Manager, Ottawa Tourism's Star Team of the Year - 2012, 2015, 2016, 2018
The carpet in the room looks shabby. Good size of the room good size in the kitchen. Over all Isa good place to go
Dear Geraldine, Thank you for your 4/5 rating and for mentioning our spacious and well-equipped suites. We are beginning our carpet replacement in December and it would be a pleasure to host you again on your next stay in downtown Ottawa! Sincerely, Chris Pierce, General Manager, Ottawa Tourism's Star Team of the Year - 2012, 2015, 2016, 2018
This was a great experience from the moment we checked in to the minute we left. I booked this totally dependent on others reviews and praying that the location would work for us having never been to Ottawa before. It was better than I imagined. Special shout out to Isaac at the front desk! He was super friendly and he went above and beyond to make our stay great. The rooms were huge and very clean. Location was perfect for sight seeing and close to many restaurants and shops. We were there for our anniversary and thanks to suggestions from Isaac we had a fantastic time.
Dear Sue, Happy Belated Anniversary and I'm so happy to hear that Isaac had some fantastic suggestions for you and your spouse! Thank you for your awesome rating and it would be a pleasure to host you again on your next stay in downtown Ottawa! Sincerely, Chris Pierce, General Manager, Ottawa Tourism's Star Team of the Year - 2012, 2015, 2016
Dear Dolores, Thank you for your rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!