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For a hotel chain that is typically adequate, in an area that should be up to the minimum standard - this place needs some serious help. Front desk staff certainly don’t want to be there, and it comes through in their attitude. Pool was so gross. No one has cleaned that pool in far too long. The smell was so terrible we had to throw away our swimsuits. Pics included. Room was acceptable, short on full sized towels. Had a slight odour.
We stayed here prior to taking a flight out of Ottawa airport. The hotel is clean, quiet and modern. The location is excellent. We used the shuttle service to Ottawa airport which was very convenient. We would definitely stay here again.
As usual, our stay at The Holiday Inn Express, Bedford Nova Scotia was very pleasant. Everything is so well organized & clean. The staff are very friendly & helpful too. For the number staying there, the breakfast was very speedy & yummy. Thank you, Carol
The hotel is under renovation (2nd level when we were there) but on the weekend was not an issue. We got a room in the renovated 3rd level and it was superb. New layout, flooring and furniture, and beds were very clean and comfy. Breakfast is the standard for a HI, not much variety or great quality. The staff at the hotel was very nice and accommodating. Service is the highlight of this hotel. The pool and Gym area are well kept.
We had Room 428 on the 4th floor which was newly renovated and beautiful. The 3rd floor is closed as is under renovation presently. Ours seemed soundproof. Great food variety for breakfast. We did bring our own cream for coffee in the room as hate the powder stuff that most hotels leave. Desk staff, Sandra, was great. I’d recommend for this hotel for sure. Other friends of ours were staying there too and all enjoyed their stay.
We stayed 3 nights while attending our convention(JWC) at the Canadian tire centre in Kanata. Check in was quick and efficient. A pleasant surprise to have a beautifully renovated room. Since we needed to leave before the breakfast buffet would open all 3 days , I jnquired if we could get some yogurt and perhaps a muffin....no problem, we will be happy to prepare a breakfast to go...well, we were given each a cute bag filled with a fruit, muffin, milk,bagel, jams and yogurt. Since we didn't eat everything, we just topped it up each night😊 Our bed was very comfortable, room clean, fridge and microwave were so handy to warm our food. There's a nice patio outside we would have used but due to weather had to stay in. Didn't have time to try the pool. Since it was new, we let staff know the carpet grippers stuck out so, had to be careful when stepping from carpet to ceramic floor. Also, there were no plastic bath mats so, the tub surface was very slippery and had to use a towel. I'm assuming that will be taken care of . So, in closing, we enjoyed our stay and would come again.
Stayed here with my family. Experience was very nice. It’s close to the airport and clean and quiet. Breakfast was nice. Front desk was helpful and the wifi worked well for all of us. I would recommend this place for anyone who wants to be close to the airport.
I wrote a review on their website and it disappeared so I'm writing it here. Arrived at that Hotel early evening, no parking, they share a lot with a restaurant that has minimal parking, had to walk from far away in the pouring rain, arrived at the front desk, no staff, waited at least 15 minutes, Clerk finally came out from the restaurant, she was pulling double duty I guess, She started to check us in, phone rang and she took a complete reservation while I stood there still waiting, Got checked in, got our bathing suits on to go for a swim, and the pool was DISGUSTING, DIRTY, AND HEALTH HAZZARD. I told my daughter there was no way we were going into that gross pool. Globs of hair floating everywhere, the sides of the pool were caked on with slimy brown filth. you could see that clearly that pool has not been cleaned in a VERY long time, Went back up to our room to watch TV, remote didn't work, called for new batteries, they never came, next day, buffet was packed, didn't realise there were 3 hockey teams staying there, would have been nice to know. most of the items in the buffet were either empty, or covered in other food, It was definitely not worth the free food. Had to leave and go get something off site, and bring it back to the room. Left that morning to check out, another 15 minutes waiting for someone to check us out, I spent all of my points on this room, plus paid 100 dollars, Never ever again will I stay here,
Just another Holiday Inn... but the front desk help was a bit problematic. Both agents claimed not to find my reservation which had been booked on a website booking site. i had a long and unnecessary wait for them to contact the booking site, etc. And during my wait, neither agent was particularly sympathic!
Stayed here for one night prior to flying south. Our flight left at 6am so it was too early for the hotel shuttle which didn't start until 6am. The girl working the front desk asked when we were heading to the airport and told her that we would be leaving around 3:30am. She said we were going to miss the buffet but then she offered to make a packaged breakfast for us, I thought that was an outstanding gesture, thank you.
Located in Ottawa Division within 2 miles (3 km) of South Keys Shopping Centre, Holiday Inn Express Hotel & Suites Ottawa Airport is within a few miles (5 km) of Mooney's Bay Park. This 91-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free continental breakfast is offered each morning. The onsite restaurant is perfect for a quick bite to eat.
A 32-inch flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include a refrigerator, a microwave, and a coffee maker.
At Holiday Inn Express Hotel & Suites Ottawa Airport, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, a computer station, and free newspapers.