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Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Property class: 2.5

Choose dates to view prices

Photo gallery for Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Exterior
Free daily on-the-go breakfast
Terrace/patio
Point of interest
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2055 Robertson Road, Ottawa, ON, K2H5Y9
  • Place, Nepean Creative Arts Centre
    ‪13 min walk‬
  • Place, Canadian Tire Centre
    ‪7 min drive‬
  • Place, Parliament Hill
    ‪17 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪25 min drive‬

Room options

View all photos for Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room

  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(10 reviews)
  • 385 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

9.0 out of 10
Wonderful
(11 reviews)
  • 385 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 385 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(79 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Jetted Tub

9.4 out of 10
Exceptional
(11 reviews)
  • 460 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Wheelchair)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Wheelchair)

9.0 out of 10
Wonderful
(22 reviews)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(25 reviews)
  • 340 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds

9.2 out of 10
Wonderful
(26 reviews)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

9.6 out of 10
Exceptional
(9 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Ottawa

Located in Nepean, Holiday Inn Express & Suites Ottawa West - Nepean by IHG is within a 15-minute drive of popular attractions such as Canadian Tire Centre and Tanger Outlets. This hotel has 115 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Nepean Creative Arts Centre - 13 min walk - 0.7 miles
  • Canadian Tire Centre - 7 min drive - 7.3 miles
  • Rideau Canal - 12 min drive - 12.0 miles
  • Parliament Hill - 17 min drive - 12.9 miles
  • Canadian Museum of History - 19 min drive - 12.7 miles

Getting around

  • Ottawa Fallowfield Station - 15 min drive
  • Ottawa International Airport (YOW) - 26 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Tim Hortons - ‬8 min walk
  • ‪Pizza Pizza - ‬15 min walk
  • ‪Circle K - ‬6 min walk
  • ‪Starbucks - ‬14 min walk

About this property

Holiday Inn Express & Suites Ottawa West - Nepean by IHG

At Holiday Inn Express & Suites Ottawa West - Nepean by IHG, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
Guests can expect 37-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Other amenities include refrigerators, coffee makers, and free local calls. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,100 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 25.00 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 15.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Ottawa West Nepean
Holiday Inn Express Ottawa West Nepean
Holiday Inn Nepean
Holiday Inn Express Hotel Nepean
Holiday Inn Express Nepean
Holiday Inn Express Hotel Suites Ottawa West Nepean
Holiday Inn Express Hotel Suites Ottawa West Nepean
Holiday Inn Express Suites Ottawa West Nepean by IHG
Holiday Inn Express Suites Ottawa West Nepean an IHG Hotel
Holiday Inn Express & Suites Ottawa West - Nepean by IHG Hotel
Holiday Inn Express & Suites Ottawa West - Nepean by IHG Ottawa
Holiday Inn Express Hotel Suites Ottawa West Nepean an IHG Hotel

Frequently asked questions

Is free cancellation available at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

Holiday Inn Express & Suites Ottawa West - Nepean by IHG offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

As of Apr 23, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Ottawa West - Nepean by IHG on Apr 26, 2026 start from $133, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

This hotel is situated in Nepean, close to Canadian Tire Centre, Kanata Centrum Shopping Centre, and Nepean Sportsplex. You'll also find Bayshore Shopping Centre and Bell Sensplex within a short drive.

Will I be able to park at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Holiday Inn Express & Suites Ottawa West - Nepean by IHG include a casino at the property?

No, Holiday Inn Express & Suites Ottawa West - Nepean by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

Yes, this hotel has an indoor pool.

Is Holiday Inn Express & Suites Ottawa West - Nepean by IHG good for couples?

Couples staying at this hotel will appreciate amenities like free wired internet as well as a free daily breakfast and concierge services.

Are there hot tubs at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Express & Suites Ottawa West - Nepean by IHG have a restaurant with a breakfast menu?

Holiday Inn Express & Suites Ottawa West - Nepean by IHG offers free on-the-go breakfast each morning though there is no restaurant.

Does Holiday Inn Express & Suites Ottawa West - Nepean by IHG allow pets to stay for free?

Although they can't stay for free, pets are welcome at Holiday Inn Express & Suites Ottawa West - Nepean by IHG for a fee of CAD 25.00 per pet, per night.

Are there connecting rooms at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

The closest major airport to Holiday Inn Express & Suites Ottawa West - Nepean by IHG is Ottawa International Airport (YOW), which is 11.8 mi away (26 minutes by car).

Can I book a room with a balcony at Holiday Inn Express & Suites Ottawa West - Nepean by IHG?

No, you won't find guestrooms with balconies at Holiday Inn Express & Suites Ottawa West - Nepean by IHG.

Holiday Inn Express & Suites Ottawa West - Nepean by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 682 out of 1132 reviews
Rating 8 - Good. 297 out of 1132 reviews
Rating 6 - Okay. 76 out of 1132 reviews
Rating 4 - Poor. 44 out of 1132 reviews
Rating 2 - Terrible. 33 out of 1132 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Traci

Stayed 1 night in Jan 2026

10/10 Excellent

Sylvain

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Even if it was sold out with a few hockey team young kids, at 11pm everyone got in their room and it was quiet. It was clean and at the breakfast things went really well.
Stayed 1 night in Jan 2026

10/10 Excellent

Tony

Traveled with group
Liked: Cleanliness
Disliked: Amenities
.
Stayed 2 nights in Jan 2026

10/10 Excellent

karin

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was perfect size and had everything we needed. Staff was very professional yet warm. Breakfast was the best we've seen in many years and started our day off very well. We'll be back for sure!
Stayed 1 night in Jan 2026

10/10 Excellent

Lorne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was an upgrade from a standard room to a suite for the same price. The staff were very courteous and helpful. The breakfast had a very large selection of different foods available.
Stayed 1 night in Jan 2026

8/10 Good

Monica, Toronto

Stayed 1 night in Jan 2026

6/10 Okay

foad

Liked: Cleanliness
Average
Stayed 1 night in Jan 2026

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, beds were very comfortable, hot showers, clean rooms. All good
Stayed 1 night in Jan 2026

10/10 Excellent

Sheri

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean basic hotel
Stayed 1 night in Jan 2026

10/10 Excellent

Jeff

Liked: Cleanliness, amenities
Yes
Stayed 2 nights in Dec 2025

8/10 Good

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean but wrote are dirty
Stayed 1 night in Dec 2025

8/10 Good

Matthew

Stayed 1 night in Jan 2026

4/10 Poor

Bob

Business traveler
Disliked: Cleanliness
The hotel is dirty and tired. Elevator’s are filthy and the carpets throughout the property are years past the best before date. Staff were pleasant and helpful. You should take this property off your list.
Stayed 1 night in Jan 2026

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Everything was absolutely amazing . It was very clean as you expect things should be and the staff were all incredibly helpful and polite . My reservation on my next trip to that area is a given . Thanks and see you next time !!
Stayed 1 night in Jan 2026

6/10 Okay

Barbara

Traveled with family
Liked: Cleanliness
The hotel was under renovations and we did not know this when booking. We really wanted a hotel with a pool for our mini vacation but it was under renovation when we arrived. EXPEDIA did not show renovations were in progess- we would have booked a different location. The staff were as nice a can be.
Stayed 1 night in Jan 2026

8/10 Good

Peter, Kingston

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and friendly helpful staff
Stayed 1 night in Jan 2026

10/10 Excellent

David

Stayed 1 night in Jan 2026

8/10 Good

Brenda

Stayed 1 night in Jan 2026

10/10 Excellent

Marc

Stayed 1 night in Dec 2025

8/10 Good

Kevin

Liked: Amenities
Overall, we enjoyed our stay. Our only complaint was the cleaners did not come to clean our room.
Stayed 2 nights in Dec 2025

8/10 Good

Michael, Miramichi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great room, clean. Wonderful breakfast as usual.
Stayed 3 nights in Dec 2025

8/10 Good

Chris

Stayed 2 nights in Dec 2025

4/10 Poor

Erika

Disliked: Property conditions & facilities
Room was nice. I was charged $100. extra on my credit card and can not reach anyone to address this. No amenities for the kitchen. No dish soap, towels, dish clothes. Housekeeping only cleaned one area. Did not make beds of clean bathroom. Basically only took the garbage out. At the front desk I was told that she would give me points on my IHG rewards for the inconvenience ... and she DID NOT. Not happy guest.
Stayed 2 nights in Dec 2025

6/10 Okay

Hillary

Traveled with partner
Disliked: Amenities
Overall, our experience was positive but there were some annoying hurdles with staff and room details that are the reason for my rating. The hotel is undergoing a renovation, so the pool was closed. No big deal. Staff at check in was great. We walked in our room and were very impressed by the size and layout. Super functional. But we could smell something kind of musty. After our first night, i opened the curtains in the morning to discover the ceiling and wall behind the curtains were covered in mould. There was also a bit of mould on the ceiling in the bathroom. I forgot two shirts in the closet and called the same night we left to see if they had them. We were already out of the area. Front desk confirmed and we arranged that I would have a family member pick them up two days later. I confirmed the specific date they would be by. When they showed up to pick up the shirts, they were told that the maintenance office was locked and the only person with a key wouldn’t be in until the following week. They specified which day to come back, but when it came the office was still locked. So, they had to come back a third time. It seems ridiculous to me that they would lock a guests belongings up for several days and that no one had a key to the maintenance office to get them. Especially after confirming the specific days for pickup. Overall, our experience was fine. The free breakfast was a bonus and the hotel was conveniently located for what we needed.
Stayed 2 nights in Dec 2025

6/10 Okay

Ainsley

Liked: Staff & service
Stayed 2 nights in Dec 2025

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