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Holiday Inn Ottawa East

3.0 out of 5.0

Recent guest reviews

Jason is the restaurant is an all star ! Always went above and beyond for me my whole 12 night stay ! Absolutely amazing customer service I would come back to this hotel again and again ! They make you feel like home away from home ! As someone who spends a lot of time in hotels this is very important to me ! Management is doing something right with staff like them ! Lindsay amazing ! All of the night staff is so helpful and accommodating 5 stars across the board !

Had a good stay. The hotel is well located close to highway and amenities. Special thanks for Jason`s excellent service at the Hotel`s restaurant-bar. He was friendly and courteous. Had a great evening there watching the hockey game. Thanks Again Edgar Montreal

This is the place to stay if you're from 'out of town' as you can have compassionate understanding for needs concerning your personally, peace of mind, as they are relational to helping me go through things as my Dad just died and had a funeral. They had not only a Windows 10 PC but a Apple Mac to do importing of photos via a SD card. This is a place I would recommend a very good close friend to stay.

I was sent here for a few days for work. A good location with a mall right across the street. The restaurant and bar in the hotel was good food and friendly staff. Jason Cole the bartender and waiter was excellent. Friendly and professional.

I booked 2 rooms on the IHG website for a very reasonable rate. I specifically requested adjoining rooms as I have stayed at this hotel (Chimo) a few times before. Upon arrival with our other party I was dismayed to find that our rooms were basically at other ends of the hallway and my request did not come up on their computer. The hotel was sold out that night but our front desk clerk "Lynn" worked some magic and after a few minutes found a solution for us much to the delight of our group. Lynn's demeanor, sense of humor and quality customer care traits made our stay a delightful one. I am very picky when it comes to hotel quality but this HI gets top marks! This hotel has gone through a major renovation since the last time i stayed their and it shows. Thanks Lynn.... we will be back again for sure.

THE POSITIVES Hotel has been remodelled Staff was excellent from the staff at the check-in desk, to the staff in the restaurant. Bed was comfortable Room was clean TV and Internet connection were very good THE NEGATIVES Has been remodelled but paint peeling from ceiling in bathroom. Toilet full of rust bad that it always looked like someone urinated but never flushed. Shower/bathtub didn't drain well, so while taking a shower you're standing in water well above your ankles No fridge. What hotel chain nowadays has no fridge in each room??? Restaurant (Rezza's) very disappointing.I ordered quarter chicken breast and it was less than lukewarm. Had to return it. The waiter (Jason C) was very nice and told us a customer just before us, who ordered steak, returned hers steak as it was almost cold, Also, my meal came with carrots and asparagus. Asparagus were okay but carrots were barely cooked and you couldn't even spear them with a fork they were so had. very disappointing considering the prices. Bottom line, we won't stay there again.

Friendly staff on front desk bend over backward to assist in anyway to make stay great. Halfway through a 6 week stay and so nice to see a friendly face in the dining at supper. J always make me feel welcome and he is very courteous and attentive to the diners.

Great Hotel right directly across from the St.Laurent Mall. Easy access to and from the highways. Lots of restaurants in close proximity. There is a lovely swimming pool and onsite restaurant. Lots of meeting rooms available. The room was quite spacious and very clean. Front desk staff were outstandingly helpful. The only downside was the lack of onsite self-service laundry. There is a laundromat within a 3 minute walk though.

Check in and check out were both quick. Service at tge front desk was courteous and professional. The room was bigger than I expected. It was quiet at the hotel even with a couple large groups of over 30 people on a Thursday night. Buffet breakfast had a nice selection of items.

I always stay at Holiday Inn. This one was conveniently located a short ride out of the downtown area. About 1 $12.00 cab ride. Friendly staff, clean room, all good. If your looking for an inexpensive clean hotel this is a great option.

1199 Joseph Cyr St Ottawa ON

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a 5-minute walk of St. Laurent Centre, Holiday Inn Ottawa East is within a few miles (5 km) of University of Ottawa. This 3-star hotel has a restaurant along with an indoor pool and free in-room WiFi. Also close to this Ottawa hotel are Rideau Canal and Canada Science and Technology Museum.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning off right with full breakfast served for a fee.


All air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.

Property features

At Holiday Inn Ottawa East, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 8 meeting rooms, a business center, and express check-in.

Room options

Standard Room

King 1 | Queen 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 3

Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

43% of guests recommend this hotel

Total of 208 reviews