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Recent guest reviews

The front desk tricked me into upgrading a room by quoting price in US dollars to make the amount smaller; found out while signing on the dotted line. The hotel appears old from inside, missing modern appearance in the rooms. The hotel location is convenient, however; parking, too.

Embassy Suites by Hilton Niagara Falls Fallsview is what my reservation says. Hotel employee tried to upsell $75 per night to have a front view of the falls. Instead, they said we have Canadian only view which meant we stared into the TOWER hotel instead of a clear view of the falls. We ran into someone in the elevator who shook his head in disappointment while noting he had to pay the upgrade. Add in the 12:30am fire alarm and evacuation. We stayed at the Marriott Fallsview 5 years ago. Clear view of the falls. Avoid Embassy and their upsell scam

Nice hotel overall but they need to find ways to improve elevator wait times.

Close proximity to everything.

Very nice staff. Clean and within walking distance to falls, casino, kid activities and restaurants. The only downside is the price of parking when you arrive. It’s $100 a night for them to park or $70 a night US $ to park yourself. So for 3 nights it added $210 US $ to the total of the hotel. Other than that this is the perfect place to stay.

parking

Unfriendly staff had problem parking my car and too many hidden fees they told me if you don’t like it you can look for another hotel that’s the attitude they gave me valet parking was a nightmare I will never use this hotel again oh by the way they clean the room every three days I had to call to get towels that’s what they told me we clean the room every three days if you need you need to call us I never heard of such thing I paid the room for two days they should’ve cleaned my room for two days not happy at all

Location good

Upgraded to 35th floor, was well worth the upgrade. Friendly staff.

No amenities at all. No room service, no room cleaning, no fresh towels. Can’t even use room phones to call front desk

This is a VERY disappointing Embassy Suites. The rooms are fine. But you stay at an Embassy for their included nice, cooked breakfast and included happy hour. For these you are willing to pay a bit more. At this property these benefits are not available, but you pay a premium price anyway. The excuse is Covid. All other hotels that offer breakfasts are back in operation. Come on!!! Also most sightseeing tours begin at 8 AM. This property does not even have ANY breakfast available till 8 on weekdays. There are several top name hotels nearby. I suggest you choose one of them. I am hopeful that other Embassy Suites around the world have not reduced their amenities to this level.

I adked for a city view for 200 but the room would not be ready until 3pm so by the time I unpacked and got things together the day is almost over!Then he offered me an upgraded suite which was excellent biuy it cost another 150 plus 35 to use an outddoor parking lot .Therefore my less than 24 hour stay at The Embassy cost me 450.00 dollars.Beautiful view but that 3pm check in really takes up an entire day and We left the next day at 10AM.In reality 450 for a20 hour stay!I do not think this fair to the consumer.Years ago check in was 1pm.

Falls view is actually not a view directly to the falls, it is an angle view, no hot water at 11pm on 34th floor, internet is not free-15$ per day and no constant connection on 34th floor

Location was excellent. View from the room ws very god

Nice hotel. Beautiful view of the falls.

I loved the view from my room. We were on 37th floor with the fall view. It was an amazing view.

Great view of the falls and firework display ..

6700 Fallsview Blvd Niagara Falls ON

Hotel highlights

  • Walking distance to Fallsview Casino
  • Onsite dining
  • Indoor pool
  • 24-hour fitness center

Located in Fallsview, Embassy Suites by Hilton Niagara Falls Fallsview is within a 5-minute walk of Fallsview Casino and within 15 minutes of other popular attractions like Skylon Tower. This 613-room, 3.5-star hotel has 2 restaurants, an indoor pool, and a 24-hour gym.


Dining

Enjoy dining at TGI Fridays Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/cafe, and chat with other guests at the free daily manager's reception.


Rooms

Guests can expect WiFi and flat-screen TVs with digital channels and pay movies. Bathrooms have hair dryers and free toiletries. Sitting areas, refrigerators, and microwaves are also available.


Property features

Guests of Embassy Suites by Hilton Niagara Falls Fallsview have access to an indoor pool, a 24-hour gym, and 2 spa tubs. Parking is available for CAD 70 per night (CAD 100 per night for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include WiFi in public areas, conference space, and a business center.

Room options

Presidential - Two Room Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

1 King Bed - Fallsview Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

1 King Bed - Cityview Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

3 Queen Beds - Fallsview Suite

3 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Embassy Suites by Hilton Niagara Falls Fallsview

Everyone (18) Couples (13) Family (26)
3
Family with small children

The front desk tricked me into upgrading a room by quoting price in US dollars to make the amount smaller; found out while signing on the dotted line. The hotel appears old from inside, missing modern appearance in the rooms. The hotel location is convenient, however; parking, too.

By on Nov 30, 2022

Review comment responded on Nov 30, 2022

Thank you for your feedback! We're sorry to hear your stay didn't meet all of your expectations but we appreciate your honest feedback. We'd love to hear more about what we could do to increase your satisfaction with us in the future.

2
Partner Couples

Embassy Suites by Hilton Niagara Falls Fallsview is what my reservation says. Hotel employee tried to upsell $75 per night to have a front view of the falls. Instead, they said we have Canadian only view which meant we stared into the TOWER hotel instead of a clear view of the falls. We ran into someone in the elevator who shook his head in disappointment while noting he had to pay the upgrade. Add in the 12:30am fire alarm and evacuation. We stayed at the Marriott Fallsview 5 years ago. Clear view of the falls. Avoid Embassy and their upsell scam

By on Nov 27, 2022

Review comment responded on Nov 27, 2022

Thank you for your feedback! We're sorry to hear your stay didn't meet all of your expectations but we appreciate your honest feedback.

4
Everyone

Nice hotel overall but they need to find ways to improve elevator wait times.

By on Nov 15, 2022

Review comment responded on Nov 15, 2022

we will forward your comments to our elevator operation dept , thank you

5
Family

Close proximity to everything.

By on Nov 8, 2022

Review comment responded on Nov 8, 2022

Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

5
Everyone

Very nice staff. Clean and within walking distance to falls, casino, kid activities and restaurants. The only downside is the price of parking when you arrive. It’s $100 a night for them to park or $70 a night US $ to park yourself. So for 3 nights it added $210 US $ to the total of the hotel. Other than that this is the perfect place to stay.

By on Oct 28, 2022

Review comment responded on Oct 28, 2022

Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

1
Partner Couples

parking

By on Oct 25, 2022

Review comment responded on Oct 25, 2022

We're sorry to hear you were unhappy - we appreciate your feedback and will forward it to the proper channels. Please do not hesitate to reach out to our guest assistance team if you'd like to discuss the matter further.

1
Partner Couples

Unfriendly staff had problem parking my car and too many hidden fees they told me if you don’t like it you can look for another hotel that’s the attitude they gave me valet parking was a nightmare I will never use this hotel again oh by the way they clean the room every three days I had to call to get towels that’s what they told me we clean the room every three days if you need you need to call us I never heard of such thing I paid the room for two days they should’ve cleaned my room for two days not happy at all

By on Oct 17, 2022

Review comment responded on Oct 17, 2022

We're sorry to hear you were unhappy - we appreciate your feedback and will forward it to the proper channels. Please do not hesitate to reach out to our guest assistance team if you'd like to discuss the matter further.

5
Friends

Location good

By on Oct 15, 2022

Review comment responded on Oct 16, 2022

Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

5
Family

Upgraded to 35th floor, was well worth the upgrade. Friendly staff.

By on Sep 26, 2022

Review comment responded on Sep 26, 2022

Thank you for your feedback! We're happy to hear you enjoyed your stay with us and hope to welcome you back again in the future.

2
Family with small children

No amenities at all. No room service, no room cleaning, no fresh towels. Can’t even use room phones to call front desk

By on Sep 17, 2022

Review comment responded on Sep 26, 2022

We're sorry to hear you were unhappy - we appreciate your feedback and will forward it to the proper channels. Please do not hesitate to reach out to our guest assistance team if you'd like to discuss the matter further.

Embassy Suites by Hilton Niagara Falls Fallsview

6700 Fallsview Blvd, Niagara Falls, ON L2G3W6
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