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Recent guest reviews

Very friendly staff and great location. The room could use a little updating to be more modern.

The staff were some of the best I have seen in many years of traveling, friendly helpful and there to help, the housekeeping staff so attentive and quick to do up room upon your leaving for the day no matter what time :) 1 day they cleaned my room twice as I left they cleaned it then I came back a few hours later for a couple hours then left again and when I arrived back the second time I noticed it was cleaned again :) amazing staff

Great staff friendly

The best hotel in toronto everything is there.

Generally good and clean however the hotel booked at least 60 college students who were loud and most drunk roaming the hallways- appeared to be a few floors and they were yelling and screaming outside the balconies (we could see them from our window) Front desk and security did not stop them or even ask them to be quiet. It was uncomfortable and loud, we had trouble sleeping-- seemed the hotel might be used to this.

Elevators were slow and always crowded

Walking distance to many places . No breakfast included but there are many places around to eat.

clean and comfortable good price good location

We enjoyed this place, the location is great. The staff is friendly and helpful. We will be back.

It’s ok.

Elevators were so busy it took so long to get up to your room or go down

Check in was quick. We had a big U-Haul that the concierge was more Th an happy to assist us with as we parked right outside. My worries were relieved!

33 Gerrard St W Toronto ON

Hotel highlights

  • Walking distance to Toronto Eaton Centre and University of Toronto - St. George Campus
  • Free WiFi in rooms (speed: 25+ Mbps) and in public areas
  • Onsite dining
  • 2 indoor pools

Located in Downtown Toronto, Chelsea Hotel, Toronto is within a 10-minute walk of popular sights such as Yonge-Dundas Square and Toronto Eaton Centre. This 1590-room, 3.5-star hotel welcomes guests with 2 indoor pools, 2 restaurants, and free in-room WiFi.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Full breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities.


Property features

Chelsea Hotel, Toronto features 2 indoor pools, a children's pool, and a gym. If you drive, self parking is CAD 39 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this family-friendly hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Room options

Room, 1 King Bed (Chelsea)

1 King Bed | Sleeps 2

Classic Double Room

2 Double Beds | Sleeps 4

Standard Room, 1 Queen Bed (Chelsea)

1 Queen Bed | Sleeps 2

Deluxe Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Chelsea Hotel, Toronto

Everyone (13) Couples (11) Family (11)
5
Partner Couples

Very friendly staff and great location. The room could use a little updating to be more modern.

By on Sep 19, 2022

Review comment responded on Sep 20, 2022

Dear Marta, We pride ourselves on being the friendliest hotel in Toronto, and we are pleased to learn you experienced that first-hand. Your happiness and comfort are of utmost importance to us, and we will take your feedback to heart as to assist with our continuous improvement for excellence. We hope to warmly welcome you back soon. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto

5
Business Business

The staff were some of the best I have seen in many years of traveling, friendly helpful and there to help, the housekeeping staff so attentive and quick to do up room upon your leaving for the day no matter what time :) 1 day they cleaned my room twice as I left they cleaned it then I came back a few hours later for a couple hours then left again and when I arrived back the second time I noticed it was cleaned again :) amazing staff

By on Aug 31, 2022

Review comment responded on Aug 31, 2022

Dear Matthew, Thank you for the wonderful review and celebrating our teams! We pride ourselves on being the friendliest hotel in Toronto and we're pleased to hear you experienced that in your recent visit. Upkeep and cleanliness are very important to us as we want our guests to have a top-notch stay. Thank you for your trust and support. We look forward to welcoming you again soon! Warm Regards,

4
Business Business

Great staff friendly

By on Aug 20, 2022

Review comment responded on Aug 22, 2022

Dear Matthew, Thank you very much for your feedback. We pride ourselves on being the friendliest hotel in Toronto. We appreciate your comments and will certainly share them with the appropriate department. We hope to have you stay with us again.

5
Partner Couples

The best hotel in toronto everything is there.

By on Aug 12, 2022

Review comment responded on Aug 12, 2022

Dear Jelo, Thank you so much for your wonderful review! We look forward to having you stay with us again soon. Sincerely,

4
Partner Couples

By on Aug 10, 2022

Review comment responded on Aug 10, 2022

Dear Cindy, Thank you so much for taking the time to leave us a rating. We look forward to having you stay with us again soon. Sincerely,

4
Everyone

By on Jun 17, 2022

3
Family

Generally good and clean however the hotel booked at least 60 college students who were loud and most drunk roaming the hallways- appeared to be a few floors and they were yelling and screaming outside the balconies (we could see them from our window) Front desk and security did not stop them or even ask them to be quiet. It was uncomfortable and loud, we had trouble sleeping-- seemed the hotel might be used to this.

By on Apr 24, 2022

Review comment responded on Apr 25, 2022

Dear Katherine, We apologize for the unacceptable experience you had with us recently - what you've described is not the quality we stand for and work hard to provide. We are appreciative of the constructive feedback because in turn it will help us better serve you and our other valued guests. We hope to welcome you back so we can deliver upon a stay that you are most contented with.

4
Everyone

By on Apr 22, 2022

4
Everyone

Elevators were slow and always crowded

By on Mar 18, 2022

Review comment responded on Mar 19, 2022

Hi Lorne, Thank you for taking the time to provide a review based on your last experience with us. We recognize that we had major issues with our elevators during your stay. Please know we are working extremely hard to resolve those issues and make future stays better. We appreciate every bit of honest feedback as it really helps us to continually identify the key areas of our establishment that require extra attention to ensure a seamless guest experience.

5
Everyone

By on Dec 26, 2021

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