Skip to main content
Beginning of main content

Recent guest reviews

The staff was friendly and helpful... an excellent stay!

Good location clean room comfy bed. Great buffet breakfast

The only nice experience was having dinner in the lounge because of the waitress we had, otherwise I will never stay there again

Finding parking wasn't very clear or easily marked and the entrance was on the opposite side of the building. Construction in the hotel was loud and the elevator requires a key card which also was confusing.

The downtown location is very convenient. Grocery store and pharmacy walking distance.

There was a distinct odor when you first came into the hotel.

I have stayed here several times and I am never disappointed. The location is ideal. The service is excellent. The maids are friendly and hard working.

I dont like that there’s rules on who can or can’t enter the hotel after a certain time. As a paying guest I don’t appreciate being told that I can’t have someone in my room. Also, they don’t tell you how much money they hold on your card for the stay until it’s too late. I essentially had another night in the hotel charged to my card and have to wait for it to be realeased upon checkout.

The rooms were so hot. It was 76 degrees and climbing every day. We put on the A/C and it didn’t work. It was so hot you couldn’t sleep.

There was pills in our room and my 2 year old was also with us

Our room was incredibly tiny - we had a double room with two double beds and we couldn't even sit at our desk (since the desk chair was too close to the end of our bed) and we couldn't open one of the closet doors on our armoire (since it was at the end of the bed). There was nowhere for us to sit except our beds and nowhere for us to put our second suitcase (no floor space - only enough floor space for one suitcase). I have no idea how 4 people would have stayed in this room. SO SO SO tiny. Additionally, the hallway was very loud - we were awoken many times at night during our 4-night stay with people laughing and partying in the hallways. However, the hotel and room was very clean and the service in the restaurant and front desk was excellent.

30 Carlton Street Toronto ON

Hotel highlights

  • Walking distance to Toronto Eaton Centre and University of Toronto - St. George Campus
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Toronto, Holiday Inn Toronto Downtown Centre is within a 10-minute walk of popular sights such as Toronto Eaton Centre and University of Toronto - St. George Campus. This 3.5-star aparthotel has 513 guestrooms and offers an indoor pool, free in-room WiFi, and a gym.


Dining

Enjoy a bite to eat at the aparthotel's restaurant, or relax with a drink at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:00 AM.


Rooms

Each apartment is air-conditioned and has an array of amenities, including a refrigerator, a coffee maker, and a safe. A TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a phone, an ironing board, and a desk. Housekeeping is available on request.


Property features

At Holiday Inn Toronto Downtown Centre, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Self parking is available for CAD 30 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and a microwave in a common area.

Room options

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking (LEISURE)

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Toronto Downtown Centre

Everyone (5) Couples (3) Family (5)
5
Family Business Business

The staff was friendly and helpful... an excellent stay!

By on Sep 6, 2022

Review comment responded on Sep 24, 2022

Thank you Mary for taking the time to tell us about your experience at Holiday Inn Toronto Downtown Centre.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Hotel Management

5
Friends

Good location clean room comfy bed. Great buffet breakfast

By on Mar 9, 2022

Review comment responded on Mar 11, 2022

Thank you Gary for this positive feedback. Hope to see you again!

3
Partner Couples

The only nice experience was having dinner in the lounge because of the waitress we had, otherwise I will never stay there again

By on Oct 19, 2021

Review comment responded on Oct 23, 2021

Greetings Lenora, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at the Holiday Inn Toronto Downtown Centre. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. Please do let us know what could be done better and hope you could give us another chase.

4
Everyone

Finding parking wasn't very clear or easily marked and the entrance was on the opposite side of the building. Construction in the hotel was loud and the elevator requires a key card which also was confusing.

By on Aug 25, 2021

Review comment responded on Aug 25, 2021

Greetings Amber, Thank you for taking the time to tell us about your experience at the Holiday Inn Toronto Downtown Centre. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing the Holiday Inn Toronto Downtown Centre.

5
Partner Couples

The downtown location is very convenient. Grocery store and pharmacy walking distance.

By , from Toronto, ON on Apr 11, 2020

Review comment responded on Apr 12, 2020

Thank you for taking the time to tell us about your experience at Holiday Inn TORONTO DOWNTOWN CENTRE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.

4
Everyone

By on Feb 28, 2020

Review comment responded on Feb 28, 2020

Thank you so much for your feedback! It was a pleasure having you with us. Hope to see you again soon.

4
Family

There was a distinct odor when you first came into the hotel.

By on Feb 21, 2020

Review comment responded on Feb 21, 2020

Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn TORONTO DOWNTOWN CENTRE. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for choosing Holiday Inn.

5
Family

I have stayed here several times and I am never disappointed. The location is ideal. The service is excellent. The maids are friendly and hard working.

By on Dec 13, 2019

Review comment responded on Dec 14, 2019

Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn TORONTO DOWNTOWN CENTRE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards,

4
Everyone

By on Nov 21, 2019

Review comment responded on Nov 21, 2019

Thank you so much for taking the time to tell us about your experience at the Holiday Inn Toronto Downtown Centre. We're delighted that you enjoyed your stay with us. We look forward to welcoming you back whenever your travels bring you back to Toronto!

5
Everyone

By on Oct 21, 2019

Review comment responded on Oct 21, 2019

Thank you for taking the time to tell us about your experience at Holiday Inn TORONTO DOWNTOWN CENTRE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.

Holiday Inn Toronto Downtown Centre

30 Carlton Street, Toronto, ON M5B2E9
url importing http://www.orbitz.com/Toronto-Hotels-Holiday-Inn-Toronto-Downtown-Centre.h26247-p2.Hotel-Reviews
There was an error importing /Toronto-Hotels-Holiday-Inn-Toronto-Downtown-Centre.h26247-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Toronto-Hotels-Holiday-Inn-Toronto-Downtown-Centre.h26247-p2.Hotel-Reviews