Went for a concert at Budweiser stage. Very convenient 10 minute walk from the hotel.
All staff were very polite and helpful. 20 minute walk to Liberty Village, where we got Japanese food and also Boba tea, which was very good.
Had a 1 bedroom suite on 21st floor. Beautiful view and 2 bathrooms which was great for 3 adults. Used pool on a very cool morning,but water was very warm, so it was still enjoyable.
But, I really wish they would let you use the pool before check-in or after check-out. I only stayed one night which leaves no convenient time to use pool. Can’t check in until 4pm and check out is noon, so that left me with only early morning reservation for pool. Definitely not ideal. Especially after being up very late the night before for concert. Also, I went to cafe X at 10am to get a light bite for breakfast and almost everything was sold out already???
Also, planned on using their outbound car service, but was told they were already all booked until 8pm?? Should not be told these services are available, if they aren’t. So, no convenient pool times, no car service and no food in cafe. The room was very expensive, and these are the reasons this hotel did not get 5 stars.