4/10 Poor
Zainab
Traveled with partner
Oct 31, 2025
Check in took over an hour without an apology for waiting or explanation as to why we had to wait from the concierge. Room was dirty. We found food on the floor (raisins + nuts) and dirty tables and night stands with dried up drink spills. The coffee/ tea station wasn’t stocked (calling front desk was a nightmare because of the internal issues they were having). Getting ice or drinks from the vending machine was a the worst set up. We had to try multiple machines (on different floors). Was asked to go back to concierge the following day to “finish” the check in (really?). The hotel staff pick and choose who they want to patrol when it comes to smoking outside. One group was allowed to huddle and smoke cigarettes and marijuana under the parking but others were asked to leave… (protocol should be enforced on everyone not just your choice of individuals). If I didn’t prepay for the hotel I definitely wouldn’t have checked in and went somewhere else. This hotels + services are bringing the Marriott name down.
Zainab
Stayed 2 nights in Oct 2025









































