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Runaway Beach Resort by Magical Memories

3.0 out of 5.0

Recent guest reviews

The villas are no more than 15-20 minutes from all the local attractions and theme parks. There really were no staffs, they're only there after you leave. The office staff were very friendly and the lady on the over night hotline picked up every time I called and I called a called quote a few times the first night because we arrived after hours. The villa we got was a little dated, had 3 SDTVs, no HDTVs but it was not a big deal... We were on vacation and did not need the TVs until late at night when we got back and we only used the room as a place to crash. Very convenient with a washer and dryer and full kitchen.

I will start of saying this is a great place to stay. Location and room comfort was amazing. I have stayed here in the past and they now have new owners. The first issue i had was that we had to find the office to check in (not the same place as the resort) and then drive back to the resort. Then i was charged an additional fee for cleaning and something else. (I didn't have to do that the first time i visited)

The hotel was perfect, we enjoyed everything about it. The check in staff was really nice. We will definitely book here again.

After some initial confusion as to where to go to be let in to the gated condo community at our after hours time (7:30 PM) - we were rewarded by the great deal we were going to enjoy for the week. 3 bedrooms, 2 bathrooms, full kitchen, family room, washer/dryer, dishwasher. No maid service (We did get charged an additional fee for maid service and damage insurance. It was equal to one day rental. FYI). We had a bottom floor. When the top floor was occupied there was a lot of noise in the master bedroom - you could hear the upper floor talking, walking around - was VERY LOUD - difficult to sleep during those times - luckily for us it was only the first morning and the last night. All in all a Good ground zero for all our adventures.

First off, the place smelt very bad when we walked in. The bed was uncomfortable and the sheets were dirty. The pool needed cleaning . It was not a good place to stay at all. I was not happy. Would NEVER go back again!!!!

This property was even better than we expected. The condo was cleaner than any place I have ever stayed in. The pools were fantastic, with nice clean water. The whole place seemed very well maintained. We met another family who said this was the third time they had stayed there and loved it every time. We would definitely stay again.

This is my first review and I had to write it to try to save others from using magical memories. The hotel itself was wonderfully clean and equipped for laundry and cooking. The air conditioner didn't work, (we were hot all night long) the dryer made a high pitch screeching sound, and they gave 4 towels when the reservation said 6 people. In addition to this, calling magical memories for help meant a 30 minute hold wait and a call back two hours later asking us if we wanted to move (all our belongings and children) to another hotel at 930 pm due to their mistake. They also didn't let us check in until 5:00 pm. Lastly, the room was advertised as two bedrooms and two baths. It was one master room and bathroom and no second bathroom. The second bedroom was actually a loft which was second floor and totally open to the living room downstairs. Horrific service but clean place. I would recommend this hotel but NEVER USE MAGICAL MEMORIES. In fact, while I was on the phone they had to put me on hold because there was a fight in the background which the representative apologized for. So I am sure they get tons of people angry. When I asked for more towels they said I have four because my room is for four people. When I explained I booked for six people and that is their problem they said oh I hear you. When I went to get more towels they said they didn't have any!!' We had to go to Walmart to buy towels while on vacation. Also they give no lotion or shampoo or anything but two tiny bars of soap. Lately, we came back to the window on the floor. As in, the window fell off and was on the floor.

Very comfortable unit for family. Quiet, great pool, and easy to get to attractions. Great price for a roomy unit. Would stay here again on next visit to Orlando parks.

Room, pool , staff, were all excellent , we will stay here again. better than expected, super value. Thanks the Frank, Family

This is the 2nd time i am staying at this place. Love the place. The only complaint i have this time is we got signal queen beed and the room was booked with 2 adults and 2 kids.

This was our second stay at Runaway. My kids couldn't get enough of the pools. We had to get extra bedding that wasn't in the room, but it in no means ruined our time there. Great location if you are doing Universal and Disney!

We had a 2br 2ba it was great! So much space. Very clean. Will stay there again! Close to so many restaurants, outlet mall, and even Walmart.

Beautiful place. Plenty of room for the whole family. Staff is not quite organized and don't seem to know what is going on. Worth the money!!!!!

3001 Bonfire Beach Drive Kissimmee FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center
  • Concierge services

Located in Disney's Maingate East, Runaway Beach Resort by Magical Memories is within 2 miles (3 km) of popular attractions such as Lake Buena Vista Factory Stores and Fun Spot America. This 3-star condo property welcomes guests with 50 rooms and conveniences like free in-room WiFi, free self parking, and a fitness center. Old Town is also 2.1 mi (3.3 km) away.


Rooms

All 50 individually decorated condos feature kitchens and space to spread out with living rooms and dining areas. TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Washers/dryers, sofa beds, and coffee makers are also standard.


Property features

Guests of Runaway Beach Resort by Magical Memories have access to a children's pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. Front-desk staff can help with concierge services, and provide local restaurant recommendations. Additional amenities include free WiFi in public areas, a seasonal outdoor pool, and a terrace.

Room options

Villa, 1 Bedroom

King 1 | Sleeps 4

Villa, 2 Bedrooms

King 1 | Sleeps 6

Villa, 3 Bedrooms

Twin 5 | Sleeps 8

Guest reviews for Runaway Beach Resort by Magical Memories

Everyone (2) Family (11)
4

great location

Everyone

The villas are no more than 15-20 minutes from all the local attractions and theme parks. There really were no staffs, they're only there after you leave. The office staff were very friendly and the lady on the over night hotline picked up every time I called and I called a called quote a few times the first night because we arrived after hours. The villa we got was a little dated, had 3 SDTVs, no HDTVs but it was not a big deal... We were on vacation and did not need the TVs until late at night when we got back and we only used the room as a place to crash. Very convenient with a washer and dryer and full kitchen.

By , from Wisconsin on Apr 6, 2017

4

good, but could be great.

Everyone

I will start of saying this is a great place to stay. Location and room comfort was amazing. I have stayed here in the past and they now have new owners. The first issue i had was that we had to find the office to check in (not the same place as the resort) and then drive back to the resort. Then i was charged an additional fee for cleaning and something else. (I didn't have to do that the first time i visited)

By , from tyler, al on Nov 21, 2016

Review comment responded on Dec 15, 2016

Thank you for your feedback. Our office has always been the location to check in and then the resort is approximately 2 miles away. The Departure Clean and Damage waiver is noted on your confirmation and online during the booking process. We do hope to see you again in the future.

5

family trip

Families

The hotel was perfect, we enjoyed everything about it. The check in staff was really nice. We will definitely book here again.

By on Apr 14, 2016

5

big family - big fun

Families

After some initial confusion as to where to go to be let in to the gated condo community at our after hours time (7:30 PM) - we were rewarded by the great deal we were going to enjoy for the week. 3 bedrooms, 2 bathrooms, full kitchen, family room, washer/dryer, dishwasher. No maid service (We did get charged an additional fee for maid service and damage insurance. It was equal to one day rental. FYI). We had a bottom floor. When the top floor was occupied there was a lot of noise in the master bedroom - you could hear the upper floor talking, walking around - was VERY LOUD - difficult to sleep during those times - luckily for us it was only the first morning and the last night. All in all a Good ground zero for all our adventures.

By on Oct 19, 2015

2

not a good stay

Families

First off, the place smelt very bad when we walked in. The bed was uncomfortable and the sheets were dirty. The pool needed cleaning . It was not a good place to stay at all. I was not happy. Would NEVER go back again!!!!

By on Aug 10, 2015

5

best condo we've ever stayed in

Families

This property was even better than we expected. The condo was cleaner than any place I have ever stayed in. The pools were fantastic, with nice clean water. The whole place seemed very well maintained. We met another family who said this was the third time they had stayed there and loved it every time. We would definitely stay again.

By on Jul 16, 2015

2

super clean, horrific customer service

Families

This is my first review and I had to write it to try to save others from using magical memories. The hotel itself was wonderfully clean and equipped for laundry and cooking. The air conditioner didn't work, (we were hot all night long) the dryer made a high pitch screeching sound, and they gave 4 towels when the reservation said 6 people. In addition to this, calling magical memories for help meant a 30 minute hold wait and a call back two hours later asking us if we wanted to move (all our belongings and children) to another hotel at 930 pm due to their mistake. They also didn't let us check in until 5:00 pm. Lastly, the room was advertised as two bedrooms and two baths. It was one master room and bathroom and no second bathroom. The second bedroom was actually a loft which was second floor and totally open to the living room downstairs. Horrific service but clean place. I would recommend this hotel but NEVER USE MAGICAL MEMORIES. In fact, while I was on the phone they had to put me on hold because there was a fight in the background which the representative apologized for. So I am sure they get tons of people angry. When I asked for more towels they said I have four because my room is for four people. When I explained I booked for six people and that is their problem they said oh I hear you. When I went to get more towels they said they didn't have any!!' We had to go to Walmart to buy towels while on vacation. Also they give no lotion or shampoo or anything but two tiny bars of soap. Lately, we came back to the window on the floor. As in, the window fell off and was on the floor.

By on Jul 6, 2015

5

sea world trip

Families

Very comfortable unit for family. Quiet, great pool, and easy to get to attractions. Great price for a roomy unit. Would stay here again on next visit to Orlando parks.

By on May 18, 2015

4

wonderful stay

Families

Room, pool , staff, were all excellent , we will stay here again. better than expected, super value. Thanks the Frank, Family

By on Dec 24, 2013

4

great location. looks great.

Families

This is the 2nd time i am staying at this place. Love the place. The only complaint i have this time is we got signal queen beed and the room was booked with 2 adults and 2 kids.

By on Nov 11, 2013