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Recent guest reviews

Everything was great would stay again

great location, didn't know about the $50 a day deposit till I got there. Then took an extra $303 off my card without my authorization saying because it was a debt card..and overdrawn my account! I was never told this was going to happen or else I would of have more money on the card! Still Pending Today! very upset about this matter!

The service, front desk, housekeeping, breakfast service, and maintenance person all outstanding. We’ve stayed at many HGI places and this site’s service personnel is the best.

The customer service was excellent

At check in I asked if I can pay a fee to check out later and was approved by front desk. I asked three times and confirmed we could check out late. I was reassured I could pay the fee at check out time. I had to pay $34 for parking the parking lot was tiny and not enough spaces. Our bathroom shower had a leak and got water all over the floor. At 11:20a check out day front desk called and told us we did not have approval for late check out and needed to leave immediately. I asked to speak to a manager and she said she was the manager she said we have to leave and that her new trainee gave wrong information to me. I had to get dressed and pack. Management called again and threatened to charge 150$ extra if we didn’t leave in 15 minutes. I always stay at holiday in express in every state I travel to but I will not be returning to this location this manager is terrible, disorganized, and unprofessional.

Affordable stay near the French Quarter but is still a walk away. Good for those who can and want to walk back and forth as there are not that many good eating options nearby.

The lady that worked in the evening was as absolutely wonderful! She helped us so many times I could not even count. She was the BEST part of staying there. The breakfast was kinda so-so. There was stuff for toast (butter, jams and peanut butter) but no toast. No pancakes or waffles to put the stuff on. But was offered, makes no sense to me.

Nice Hotel, excellent location

Nice Hotel, nice location, helpful staff. We asked for Free Parking, it was not clear for the Hotel and it ended up charging two days of parking.

Was clean beautiful and the staff was very inviting.

The Staff was very helpful especially the Breakfast Staff. took time to make sure that you were welcomed and serviced your needs. I would stay there again!

The property was in an excellent location and the breakfast was really good. The staff was so cordial and upbeat and made us feel so welcome. The manager went above and beyond to text me to ensure our stay met our expectations. In addition, the slightest issue was rectified within a few seconds of receiving my text!

I liked the personnel and the room was great and the hot breakfast terrific.

Very clean. Staff very professional. Excellent hot breakfast

Nice hotel, this is like my fifth time staying here

We stayed here during the Rock and Roll Marathon Weekend. The location to all activities and the city was fantastic. The room was small. You could hear everything people said in the hallways as they walked throughout the night. When they tell you to lock your valuables in the safe you must do this. We had money stolen from a maid that we had hidden inside a suitcase. The rest of the staff was always great!

Very small room,but updated and clean. great location. Bathroom had a barn door so not much privacy.Perfect location and friendly staff. No problems at all. $30 a day for parking.

2nd time staying here. always friendly staffing, Continental breakfast is decent

O'Keefe Ave New Orleans LA

Hotel highlights

  • Walking distance to Canal Street and Bourbon Street
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool

Located in New Orleans Central Business District, Holiday Inn Express New Orleans Downtown, an IHG Hotel is within a 5-minute walk of Canal Street and within 15 minutes of other popular attractions like Bourbon Street. This 129-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 9:30 AM.


Rooms

Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Refrigerators, microwaves, and coffee makers are other standard amenities.


Property features

Guests of Holiday Inn Express New Orleans Downtown, an IHG Hotel have access to an outdoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 34.00 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.

Room options

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing)

1 King Bed | Sleeps 2

Executive Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 2 Double Beds, Accessible, Non Smoking (Mobility)

2 Double Beds | Sleeps 4

Room, 2 Double Beds, Accessible, Non Smoking (Hearing)

2 Double Beds | Sleeps 4

Guest reviews for Holiday Inn Express New Orleans Downtown, an IHG Hotel

Everyone (14) Couples (6) Business (1) Family (3) Friends (1)
5
Everyone

Everything was great would stay again

By on Nov 7, 2022

Review comment responded on Nov 9, 2022

Thank you for the great review. We hope to see you again!

2
Partner Couples

great location, didn't know about the $50 a day deposit till I got there. Then took an extra $303 off my card without my authorization saying because it was a debt card..and overdrawn my account! I was never told this was going to happen or else I would of have more money on the card! Still Pending Today! very upset about this matter!

By on Oct 19, 2022

Review comment responded on Oct 20, 2022

Thank you for letting us know about your stay. The refundable deposit is just a pending authorization. It takes about 72 business hours, after check out, for the authorization to fall off.

5
Partner Couples Business Business

The service, front desk, housekeeping, breakfast service, and maintenance person all outstanding. We’ve stayed at many HGI places and this site’s service personnel is the best.

By on Jul 22, 2022

Review comment responded on Jul 22, 2022

Thank you so much for your kind words about the staff. We are happy to hear you enjoyed your stay. Safe travels!

5
Family with small children

The customer service was excellent

By , from Lewisville on Jun 1, 2022

Review comment responded on Jul 2, 2022

We are so happy to hear this. We hope to see you again. Safe travels!

1
Partner Couples

At check in I asked if I can pay a fee to check out later and was approved by front desk. I asked three times and confirmed we could check out late. I was reassured I could pay the fee at check out time. I had to pay $34 for parking the parking lot was tiny and not enough spaces. Our bathroom shower had a leak and got water all over the floor. At 11:20a check out day front desk called and told us we did not have approval for late check out and needed to leave immediately. I asked to speak to a manager and she said she was the manager she said we have to leave and that her new trainee gave wrong information to me. I had to get dressed and pack. Management called again and threatened to charge 150$ extra if we didn’t leave in 15 minutes. I always stay at holiday in express in every state I travel to but I will not be returning to this location this manager is terrible, disorganized, and unprofessional.

By on Apr 22, 2022

4
Friends

Affordable stay near the French Quarter but is still a walk away. Good for those who can and want to walk back and forth as there are not that many good eating options nearby.

By on Mar 14, 2022

Review comment responded on Mar 14, 2022

Thank you for taking the time to comment on your stay. We appreciate the feedback. We hope to see you again.

5
Family

The lady that worked in the evening was as absolutely wonderful! She helped us so many times I could not even count. She was the BEST part of staying there. The breakfast was kinda so-so. There was stuff for toast (butter, jams and peanut butter) but no toast. No pancakes or waffles to put the stuff on. But was offered, makes no sense to me.

By on Jun 26, 2021

Review comment responded on Jun 27, 2021

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4
Friends

Nice Hotel, excellent location

By on Jun 7, 2021

Review comment responded on Jun 7, 2021

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

3
Family Friends

Nice Hotel, nice location, helpful staff. We asked for Free Parking, it was not clear for the Hotel and it ended up charging two days of parking.

By on May 17, 2021

Review comment responded on May 18, 2021

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4
Family

Was clean beautiful and the staff was very inviting.

By on Mar 21, 2021

Review comment responded on Mar 23, 2021

Thank you for letting us know that you enjoyed your stay. We look forward to welcoming you again the next time you are in New Orleans.

Holiday Inn Express New Orleans Downtown, an IHG Hotel

334 O'Keefe Ave, New Orleans, LA 70112
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