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The Ritz-Carlton, New Orleans

4.5 out of 5.0

Recent guest reviews

Just close enough to the action on Boubon, although, I didn't like walking through all the homeless getting there.

We had a wonderful experience. We stayed during the Essence Festival and each day (of the weekend) there was a station set up ( gumbo and snow cones) for the guests. The hotel was in a great location for the festivities. The only downsides were: the cost of wi-fi, no shuttle/airport transportation, and no microwave.

Checked in early the concierge made dinner reservations at 3 exceptional resteraunts as well as Sunday brunch. The hotel had a nice courtyard where we spent an hour with a drink at the end of the day

Like home in the club area. Employees fabulous esp. Terrance. Food awesome!

Plan on staying here each trip to Mardi Gras. Highly reccommend it.

Staff was incredible, room was perfect. The location is smack down the middle of everything

Granted it was Mardi Gras...but it was a drunken scene and really loud. Room was clean but dreary. People who worked there were friendly and nice but rooms need a re do

I had never stayed at a Ritz Carlton before so I was really looking forward to this visit. Overall, it was okay but I much prefer the Waldorf or Orient Express hotels. When paying high end prices, it's the little amenities that make the difference. First of all, a doorman was on duty only about 25% if the time. That meant struggling with doors while carrying luggage. Porters were no where to be seen. I arrived on a Wednesday and during the week, everyone carried their own luggage. The only time I saw a porter was on Friday night. Sorry but not acceptable at these prices. Secondly, turn down service was only offered one night out of three. Really? The restaurant was an absolute mess one night. The service was absolutely appalling even though they weren't busy and the food was mediocre at best. I did bring this to the manager's attention and he was aware of the issue with the few disgruntled customers who were there. He did set it right by picking up the tab but at this price point, these kinds of things really shouldn't happen. Housekeeping could have done a much better job. One night a dirty wash cloth was left on a night stand along with trash from the garbage can. Apparently the housekeeper intended, but forgot, to take that with her. This simply was not a five star experience, folks. It was very disappointing.

We had a short getaway to New Orleans, so comfort and convenience to the French Quarter were paramount. This hotel more that fit the bill. Very professional staff, immaculate, and gorgeously appointed hotel. We were there for the start of the holiday season, and the place was really decked out - some 35 Christmas trees throughout the facility. The spa and gym are better than I've seen in any other hotel (other than the pool, which is small); the bar had live jazz every night. We did not try the restaurant, as we wanted to eat in the Quarter. The room was spacious and modern, with all the amenities - coffee bar, stocked mini-fridge, complimentary water. The location is on the northwest edge of the Quarter, right on Canal Street.

Best birthday ever. Walking distance to everything.

The staff was amazing it was my anniversary and my husband and I felt very welcomed and many extras were a beautiful surprise.

I am extremely pleased with my stay in the Masion New Orleans VIP area of the Ritz Carlton hotel. It is like none other. Daily food presentations were extraordinary and the staff very very attentive and helpful. Daily turn down service.. Bottles of champagne, yes I said BOTTLES, with treats of chocolate made in the shape of saxophones and musical notes were delicious . The daily cookies in the common areas are home made by an on site chef. The food at the presentations are to "die for"!! The personal concierge Janice gets six stars out of five. I will never stay anywhere else when I'm in New Orleans.

Great hotel well located to all the attractions in downtown New Orleans. Staff was extremely helpful. Check in and out was swift and no hassle. Excellent room.

Great stay in a fabulous location - not quite your normal Ritz, but great nonetheless.

Ritz Carlton is an awesome hotel but the extra cost are a bit much i.e., parking/in room wifi.

Definitely not up to the standard I would expect from a Ritz Carlton hotel. The room was very average. Not worth the amount of money charged. There wasn't even any coffee in the room. You have to buy it downstairs in the lobby. Paid $500/night and they can't even provide a cup of coffee?!

The hotel is amazing and the staff is very warm and very friendly. It was my family's first stay in New Orleans and we will go back and we are staying at the Ritz-Carlton again.

Great location and great staff. 5 star experience. Nothing less than you would expect from any Ritz the best.

Having an extra day between leaving the beach and heading to Kentucky, we decided to detour over to NOLA. Everything about this hotel was lovely from the valet to the room.

Every staff member we encountered went above and beyond our expectations usually anticipating our needs. Stayed in the club where the food is very good. Room was well appointed. No criticisms. Hotel is near the action but a few blocks away from Bourbon St. so very quiet at night. Our new go-to hotel for our New Orleans trips.

921 Canal St New Orleans LA

Hotel highlights

  • Walking distance to Jackson Square
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Spa

Jackson Square is a short stroll from The Ritz-Carlton, New Orleans, and other popular attractions like Mercedes-Benz Superdome are within a mile (2 km). This 527-room, 4.5-star hotel has a full-service spa along with an indoor pool and a 24-hour business center. Located in central New Orleans, the hotel is also near National World War II Museum and French Market.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

The Ritz-Carlton, New Orleans's 527 individually furnished rooms provide iPod docks, minibars, and coffee makers. 42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in Frette Italian sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free newspapers, free bottled water, and laptop-compatible safes are also standard.


Property features

Guests staying at The Ritz-Carlton, New Orleans enjoy access to a full-service spa, an indoor pool, and 2 spa tubs. Valet parking is available for USD 50.85 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 28 meeting rooms.

Room options

Executive Suite, 1 King Bed

King 1 | Sleeps 4

Club Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Room, 1 King Bed, Courtyard View

King 1 | Sleeps 3

Guest reviews for The Ritz-Carlton

Everyone (13) Couples (25) Business (3) Family (9) Friends (11) Other (1)
5

homeless everywhere

Everyone

Just close enough to the action on Boubon, although, I didn't like walking through all the homeless getting there.

By on Jul 10, 2017

4

enjoyed our stay

Everyone

We had a wonderful experience. We stayed during the Essence Festival and each day (of the weekend) there was a station set up ( gumbo and snow cones) for the guests. The hotel was in a great location for the festivities. The only downsides were: the cost of wi-fi, no shuttle/airport transportation, and no microwave.

By on Jul 6, 2017

5

great hotel adjacent to the french quarter

Everyone

Checked in early the concierge made dinner reservations at 3 exceptional resteraunts as well as Sunday brunch. The hotel had a nice courtyard where we spent an hour with a drink at the end of the day

By , from Detroit on May 30, 2017

5
Everyone

Like home in the club area. Employees fabulous esp. Terrance. Food awesome!

By on May 7, 2017

5

perfect for mardi gras and bourbon street

Everyone

Plan on staying here each trip to Mardi Gras. Highly reccommend it.

By on Mar 3, 2017

5
Everyone

Staff was incredible, room was perfect. The location is smack down the middle of everything

By on Mar 1, 2017

3

a bit dated and tired. staff was very professional

Everyone

Granted it was Mardi Gras...but it was a drunken scene and really loud. Room was clean but dreary. People who worked there were friendly and nice but rooms need a re do

By on Feb 27, 2017

3

it's the small things that count

Everyone

I had never stayed at a Ritz Carlton before so I was really looking forward to this visit. Overall, it was okay but I much prefer the Waldorf or Orient Express hotels. When paying high end prices, it's the little amenities that make the difference. First of all, a doorman was on duty only about 25% if the time. That meant struggling with doors while carrying luggage. Porters were no where to be seen. I arrived on a Wednesday and during the week, everyone carried their own luggage. The only time I saw a porter was on Friday night. Sorry but not acceptable at these prices. Secondly, turn down service was only offered one night out of three. Really? The restaurant was an absolute mess one night. The service was absolutely appalling even though they weren't busy and the food was mediocre at best. I did bring this to the manager's attention and he was aware of the issue with the few disgruntled customers who were there. He did set it right by picking up the tab but at this price point, these kinds of things really shouldn't happen. Housekeeping could have done a much better job. One night a dirty wash cloth was left on a night stand along with trash from the garbage can. Apparently the housekeeper intended, but forgot, to take that with her. This simply was not a five star experience, folks. It was very disappointing.

By , from New Jersey on Dec 11, 2016

5

wonderful stay

Everyone

We had a short getaway to New Orleans, so comfort and convenience to the French Quarter were paramount. This hotel more that fit the bill. Very professional staff, immaculate, and gorgeously appointed hotel. We were there for the start of the holiday season, and the place was really decked out - some 35 Christmas trees throughout the facility. The spa and gym are better than I've seen in any other hotel (other than the pool, which is small); the bar had live jazz every night. We did not try the restaurant, as we wanted to eat in the Quarter. The room was spacious and modern, with all the amenities - coffee bar, stocked mini-fridge, complimentary water. The location is on the northwest edge of the Quarter, right on Canal Street.

By , from White Plains, MD on Dec 1, 2016

5

wonderful hotel

Everyone

Best birthday ever. Walking distance to everything.

By , from chattanooga, TN on Aug 22, 2016