6/10 Okay
Charles, Bainbridge Island
Traveled with partner
Apr 27, 2025
Overall, we had quite a disappointing stay.
When we arrived, the hotel charged us an undisclosed $20 per night "destination fee" that was not optional and contained nothing of value, as well as a $40 early checking fee for arriving two hours early.
Our coffee maker was not functional, and two requests to the staff to fix it produced no results other than them telling us - before they even looked at the device - that it was fine and we were using it wrong. The coffee maker was supposedly part of the "destination fee".
In their restaurant, I chose an item that did not list any meat in the description, but in fact included ham.
On the plus side, one of the managers took our issues seriously and did not charge us for the meal, and the concierge, bellmen and bar staff were very helpful and friendly. The front desk staff, on the other hand, were unhelpful and full of attitude.
Charles
Stayed 2 nights in Apr 2025