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Four Points By Sheraton French Quarter

3.0 out of 5.0

Recent guest reviews

We had made reservations for this hotel 1.5 months prior to our visit. When we arrived, the room we were given was not the room we requested. We had requested a king bed but were told they were “all out of order.” We were given a “suite” with two queen beds, which wasn’t the most helpful. We expressed our displeasure, both in person and through the initial check in review with Orbitz. Once the hotel got our review from Orbitz, they contacted us right away to fix the problem. A king room had become available, so we were moved to that room. We had no other problems during our stay, and I will say the hotel bar’s bartender and the housekeeping staff were great. The hotel isn’t the quietest, and we did complain one night of the entire hallway smelling like marijuana from another guest down the hall. But it’s Bourbon St. so nothing was done about that. They do give you earplugs since it tends to get quite loud on the weekends.

Couldn't have picked a more perfect location for our honeymoon stay! Our Bourbon facing shared balcony allowed us to enjoy the atmosphere and music of Bourbon. Yes, down to the right of the hotel there is some construction work taking place on Bourbon but that is hardly the fault of the Four Points. This hotel was very clean and comfortable and the staff was wonderful during our week long stay. Each day we put up the placard declining housekeeping we received a $5 voucher to use within the hotel. We wanted the privacy anyway, so took advantage of this perk and used the vouchers to purchase water and drinks each morning on our way out for the day -- super convenient. Once the balcony door was closed we didn't notice too much street noise, despite the fact that if the door was open it was quite loud (and fun!). Earplugs are provided for those that may be more noise sensitive. We were also fairly close to the elevators and ice machine but didn't notice much hallway noise either. We went in to this experience expecting plenty of noise but encountered very little. Room safe worked great, with enough room for our tablets, medications and extra money and credit cards (just in case!). Concierge was wonderful and helped set up our tours and excursions. We will definitely book Four Points for future New Orleans visits. The location was perfect for our needs, and the service provided made it even better!

Very clean. Good mattress and pillows. Friendly staff. Food options are limited to breakfast.

Good Hotel, great location in the heart of the French Quarter. Staff was friendly and professional. Thermostat in the room only blew cold air even after adjusting it several times and did receive a couple of towels that had stains that didn't come out from washing. All in all it was a good experience.

First let me say the staff were some of the best I've ever dealt with. They wanted to ensure your stay was awesome and worked hard to ensure it was. While the hotel is very old and a little cramped in the bathroom area, it is very clean, well maintained and fixtures are up to date. It is also the best maintained of the hotels on Bourbon St. It is a beautiful place and reflects some of the best architecture in the area. Now it depends on what you are looking for. This hotel is right on Bourbon St. We had a balcony room overlooking Bourbon St. If you want to be in the middle of the action every night this is the place for you. The party starts about 5pm and goes on through the night. They give free ear plugs to help with the noise. If you want to avoid the noise then the hotel also has rooms not on Bourbon St. and I would suggest them.

Went here for a surprise trip for my husbands 30th and had a wonderful time. Had the balcony on Bourbon which sadly we didn't use as much but more so because we were out all the time. The customer service is impeccable and I would definitely stay here in the future.

It's noisy, it's dirty out the front door but so is everywhere else on Bourbon Street. Room with balcony was a shared balcony, six rooms face out onto a large balcony with four tables maximum capacity 36. There was plenty of room. Loud at night, hotel gives out ear plugs. Room is small but comfortable. It's Bourbon Street you're there for and it's on it and it's acceptable.

Hotel was nice and clean . Beds were comfy. Staff was great. Only thing is our room had a bit of a old smell. Other than that I would stay here again

We were woken up the first morning of our stay at 7am by the sound of furniture being moved, sawing, and drilling. This went on for over an hour. My husband called the front desk and determined they were doing construction in the room next door. The hotel told us the construction needed to happen and they weren't supposed to start until after 9. She said because the construction would continue, they would move us to a different room. They moved us one floor down, underneath another room where they were doing construction. So, once again, the next morning, we were woken up, before 9am, by more construction above us. The hotel have us vouchers for two free breakfasts, which was nice. But, I would not recommend this hotel. Not only were we inconvenienced with noise, but then a room move, and more noise.

I absolutely loved the junior suite with the balcony overlooking bourbon street. A bit loud but the room came with ear plugs if you need them.

The 4 points hotel is perfectly located to experience bourbon street and the French quarter in the big easy. Everything us within walking distance from the hotel. The hotel is clean. The rooms are very comfortable and the staff is friendly and helpful. The Air conditionong stopped working in our room and the hotel staff had it repaired in a matter of minutes. The only "improvement" I can offer is to have a small refrigerator in each room. My only recommendation to those going to new orleans is to try to get a room at 4 points on the 2nd, or third floor with a balcony. The trip was great and the 4 points hotel was fantastic.

Great Hotel for anyone wanting to stay on Bourbon St.

Walking distance to everything, surrounded by eating places and bars. We had a great time and we are looking forward to do it again.

We go to New Orleans once a year first time staying here. We will be back .

Clean room, great location if you're here for Bourbon street. Valet was cheap for NOLA at $30 a night. Can be loud, but if your staying on bourbon street it's to be expected.

We had a great stay this past Thanksgiving weekend. It's located right on Bourbon, but we were on the side on Toulouse Street. Thank god for that,as we had a wonderful balcony room on the second floor and things were very noisy on Saturday night. Not a problem on any of the other days. It was due to the Bayou classic and overwhelming crowds. It's still a great location with easy access to everything.

Everyone was so friendly and servicial The location of the hotel was perfect and when u r inside the 'noise from the street' stop that let me enjoy mi quiet and very comfortable room

Last minute plans, got a fantastic hotel for New Year week in NO! All staff wonderful & very friendly. Room? Very clean, no issues. Do want to thank concierge people! So helpful, set up some neat tours, gave us excellent suggestions for restaurants & simply enjoying the French Quarter. It was NYear's week, football games, a bit crazy. I'd like to note that the hotel is also very security conscious- that week for sure! Highly recommend. Food wise, in hotel would say breakfast very good but a bit pricey. In spite of too much, so many choices we had a great dinner there, very good food wonderful service.

My kids brought Me here for my 60 Birthday weekend, Great Place, the best Birthday ever and I've had a few.

I don't mind paying for quality but I just didn't see or receive the level of service I expect at that price.

541 Bourbon St New Orleans LA

Hotel highlights

  • Walking distance to Jackson Square and French Market
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Four Points By Sheraton French Quarter places you in French Quarter, within a leisurely stroll of popular sights such as Jackson Square and French Market. This 3-star hotel welcomes guests with 186 rooms and conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Located centrally in New Orleans, it's also close to Mercedes-Benz Superdome and National World War II Museum.


Dining

This hotel serves as home to a brewpub, along with a restaurant that specializes in American cuisine. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

All of Four Points By Sheraton French Quarter's 186 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and free bottled water. Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers. Safes, phones, and ironing boards are also standard.


Property features

At Four Points By Sheraton French Quarter, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. Valet parking is available for USD 35.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include 6 meeting rooms, conference space, and a business center.

Room options

Traditional Room, 1 King Bed

King 1 | Sleeps 2

Room, Accessible

King 1 | Sleeps 2

Junior Suite (Bourbon)

King 1 | Sleeps 2

Room, Accessible

Full 2 | Sleeps 4

Guest reviews for Four Points By Sheraton French Quarter

Everyone (15) Couples (25) Business (5) Family (6) Other (7) Friends (17)
4

right on bourbon st.

Everyone

We had made reservations for this hotel 1.5 months prior to our visit. When we arrived, the room we were given was not the room we requested. We had requested a king bed but were told they were “all out of order.” We were given a “suite” with two queen beds, which wasn’t the most helpful. We expressed our displeasure, both in person and through the initial check in review with Orbitz. Once the hotel got our review from Orbitz, they contacted us right away to fix the problem. A king room had become available, so we were moved to that room. We had no other problems during our stay, and I will say the hotel bar’s bartender and the housekeeping staff were great. The hotel isn’t the quietest, and we did complain one night of the entire hallway smelling like marijuana from another guest down the hall. But it’s Bourbon St. so nothing was done about that. They do give you earplugs since it tends to get quite loud on the weekends.

By , from TN on Dec 3, 2017

Review comment responded on Dec 7, 2017

Thank you J for your feedback. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

5

smack dab in the center of the party!

Everyone

Couldn't have picked a more perfect location for our honeymoon stay! Our Bourbon facing shared balcony allowed us to enjoy the atmosphere and music of Bourbon. Yes, down to the right of the hotel there is some construction work taking place on Bourbon but that is hardly the fault of the Four Points. This hotel was very clean and comfortable and the staff was wonderful during our week long stay. Each day we put up the placard declining housekeeping we received a $5 voucher to use within the hotel. We wanted the privacy anyway, so took advantage of this perk and used the vouchers to purchase water and drinks each morning on our way out for the day -- super convenient. Once the balcony door was closed we didn't notice too much street noise, despite the fact that if the door was open it was quite loud (and fun!). Earplugs are provided for those that may be more noise sensitive. We were also fairly close to the elevators and ice machine but didn't notice much hallway noise either. We went in to this experience expecting plenty of noise but encountered very little. Room safe worked great, with enough room for our tablets, medications and extra money and credit cards (just in case!). Concierge was wonderful and helped set up our tours and excursions. We will definitely book Four Points for future New Orleans visits. The location was perfect for our needs, and the service provided made it even better!

By on Oct 21, 2017

Review comment responded on Oct 23, 2017

Thank you for sharing your experience with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Thank you for staying at the Four Points by Sheraton French Quarter for your honeymoon and we hope you choose to stay with us again whenever your travel needs bring you back to New Orleans.

5

very convenient to french quarter.

Everyone

Very clean. Good mattress and pillows. Friendly staff. Food options are limited to breakfast.

By , from Indianapolis, IN on Aug 18, 2017

Review comment responded on Aug 21, 2017

Thanks Tim for your feedback. We appreciate you staying with us and look forward to your next trip to the French Quarter.

4
Everyone

Good Hotel, great location in the heart of the French Quarter. Staff was friendly and professional. Thermostat in the room only blew cold air even after adjusting it several times and did receive a couple of towels that had stains that didn't come out from washing. All in all it was a good experience.

By on Jun 27, 2017

Review comment responded on Jun 30, 2017

Thank you for staying with us. We appreciate your feedback and look forward to seeing you again.

5

great hotel, clean and beautiful, excellent staff

Everyone
Our Balcony Our Balcony Local Bld Bourbon St_Our Balcony

First let me say the staff were some of the best I've ever dealt with. They wanted to ensure your stay was awesome and worked hard to ensure it was. While the hotel is very old and a little cramped in the bathroom area, it is very clean, well maintained and fixtures are up to date. It is also the best maintained of the hotels on Bourbon St. It is a beautiful place and reflects some of the best architecture in the area. Now it depends on what you are looking for. This hotel is right on Bourbon St. We had a balcony room overlooking Bourbon St. If you want to be in the middle of the action every night this is the place for you. The party starts about 5pm and goes on through the night. They give free ear plugs to help with the noise. If you want to avoid the noise then the hotel also has rooms not on Bourbon St. and I would suggest them.

By , from Texas on Apr 14, 2017

5

comfy beds right on bourbon st.

Everyone

Went here for a surprise trip for my husbands 30th and had a wonderful time. Had the balcony on Bourbon which sadly we didn't use as much but more so because we were out all the time. The customer service is impeccable and I would definitely stay here in the future.

By on Mar 13, 2017

Review comment responded on Mar 17, 2017

Thank you for your feedback! We are so glad to see your husband had a great 30th birthday and everyone had a great trip to New Orleans. We hope to see y'all again soon!

4

if you want to stay on bourbon street, great place

Everyone

It's noisy, it's dirty out the front door but so is everywhere else on Bourbon Street. Room with balcony was a shared balcony, six rooms face out onto a large balcony with four tables maximum capacity 36. There was plenty of room. Loud at night, hotel gives out ear plugs. Room is small but comfortable. It's Bourbon Street you're there for and it's on it and it's acceptable.

By on Mar 13, 2017

Review comment responded on Mar 17, 2017

Thank you for your feedback! We hope you enjoyed your stay with us. We look forward to your next trip to New Orleans!

4

great hotel . center of french quarter

Everyone

Hotel was nice and clean . Beds were comfy. Staff was great. Only thing is our room had a bit of a old smell. Other than that I would stay here again

By on Mar 12, 2017

2

construction ruined stay

Everyone

We were woken up the first morning of our stay at 7am by the sound of furniture being moved, sawing, and drilling. This went on for over an hour. My husband called the front desk and determined they were doing construction in the room next door. The hotel told us the construction needed to happen and they weren't supposed to start until after 9. She said because the construction would continue, they would move us to a different room. They moved us one floor down, underneath another room where they were doing construction. So, once again, the next morning, we were woken up, before 9am, by more construction above us. The hotel have us vouchers for two free breakfasts, which was nice. But, I would not recommend this hotel. Not only were we inconvenienced with noise, but then a room move, and more noise.

By , from Portland, OR on Jan 22, 2017

5
Everyone

I absolutely loved the junior suite with the balcony overlooking bourbon street. A bit loud but the room came with ear plugs if you need them.

By on Jan 14, 2017

Review comment responded on Jan 18, 2017

Thank you for your feedback! We hope to see you again soon.