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Bienville House

3.0 out of 5.0

Recent guest reviews

Staff were so nice and helpful. Location was excellent for Mardi Gras. Bed soft and comfortable. Bathroom small but functional. Deluxe King room slightly small but functional. Beautifully decorated. Safe haven. Very quiet. Felt like a flashback to the past. Will definitely be back.

We loved the location , because it's centrally located to everything. The staff was wonderful and the courtyard with the pool was amazing. The ònly complaint or difference I would have is the room got stuffy because there was no fresh air.The next time I would get something other than a deluxe king so we had a balcony so we could open the doors for fresh air.

This is otherwise a nice, historical hotel that is conveniently located in the French Quarter. We've stayed before, and so expected a similar experience when we made plans to return. However, and booking through Orbitz, we learned only on arrival that the room had no windows at all, was down a long, twisting hallway, and smelled of damp and mildew. Not only was the room intolerable, it would never make fire code for a safe egress during an emergency. How and why this kind of thing gets past a fire marshal might make for some good investigative reporting. Though the hotel staff tried to find us another room, we were forced to find accommodations elsewhere, and they were even more expensive. UNDER NO CIRCUMSTANCES EVER TAKE A WINDOWLESS ROOM AT THIS ESTABLISHMENT.

I was very happy with the Hotels location. Walking distance to many of the attractions. A historic building with a lot of character. No nightlife. Very comfortable.

We had a great visit to New Orleans. Loved our hotel and the staff was friendly and helpful.

I've been to New Orleans over 20 times. We chose this for location and price. Bed was comfortable, location was nice. That's only positive. We were on 3rd floor. Somebody lives above the room we stayed and both nights was up all night walking around & dragging stuff. It was awful. Between that and the sounds of tugboat and train at 6am I think I would rather stay on Bourbon.

The bed was comfortable but the carpet was dirty. Breakfast was nice and the staff were very friendly

Great week at the Bienville House. Thanks to a wonderful staff - especially Beverly, Tiara, and Cynthia. Comfortable room and bed. Excellent, safe location at the edge of the Fr Quarter with easy access to nightlife, tourst attractions, and CBD. Walkable to Frenchman Street, which is where the locals go for music. Room was a little small-ish, but not unexpected from an older property clean, well maintained. Friendly, knowledgeable bar tenders in the adjacent Latitude 29. Minor issue with slow luggage delivery at check in. Continental breakfast was good. Would definitely go back!

Hotel was Okay- Location to Bourbon Street - great many nearby restaurants & bars Easy Walking distance to Jackson Square & River Walk. Bathroom sink was a little loose when I leaned on it, no wash clothes, Toilet was a little slow-needs a little attention to detail. Beds were very comfortable - outside deck was very nice, needs a little lighting at night. Missing a cozy place to have a night cap, I saw they were adding it on, maybe next time I am in NOLA I will visit. Staff was very accommodating and welcoming. Would stay again but not my first choice Stayed at the Mazarin a few years ago when I was in NOLA for my nieces wedding, much nicer rooms and full breakfast & a bar really liked it there, could not accommodate the days I was in town this time. All in all had a great time

Fiendly staff. Room was clean, tastefully decorated. Parking fees were high, but that's the French Quarter.

Our first time in New Orleans on our own since 1966. Had a great stay. Hotel is easy to deal with. We had an interior room so street noise was not an issue. There are great "hole in the wall" eateries all around and quickly found a favorite for po-boys and a beer. Daughter recommended the hotel as a favorite of hers and we see why. Look forward to another stay in the Fall.

Great location, clean rooms and friendly staff!!!!

From the friendly doorman on arrival to our checkout we have nothing but good things to say about Bienville. The rooms were clean, staff very friendly, and everything was in working order. We also liked the location which was near everything in the French Quarters. We would stay there again.

Wonderful hotel. Great location to all the sights in the French Quarter. The staff was very accommodating and friendly. Clean rooms and efficient housekeeping. Would definitely stay here again.

We just returned from a cruise that left from New Orleans. We stayed at Bienville House on our return from the cruise. We had a scare upon arrival as they didn't have our reservation. I showed the confirmation email that I had and they then found that they had us reserved for June 6th instead of April 6th! Cynthia at the front desk did her magic and although they were full they gave us a room. The hotel was very pretty throughout and our room was quite comfortable. We were awakened by fire engines at times in the night being right across the road but still slept ok. The staff was outstanding. From bringing our bags up and down for us and calling our cab for the airport. Friendly and always smiling. We would stay here again if visiting New Orleans.

I think we would have enjoyed our stay so much more had we not been stuck inside of a room in the middle of the hotel which had no windows. NO WINDOWS! I never knew such hotel rooms existed, and had I known, I would have asked ahead of time and not booked the place. This was bothersome because we had no way of knowing whether it was day or night, no way to check the temperature outside, no natural light, and no fresh air. It was like living in a small, dark, dank box. We reserved our room 3 months ahead of time and the other person in our party, though reserved a few weeks later, got a room with 3 windows, so getting your room early doesn't guarantee you anything! I also think the inner rooms are used for the rooms which allow pets, because a few fleas were jumping on us during our stay. The room was also positioned near the service elevator and exit doors, so we could hear the beeping of the elevator when it was being used and the loud thud of the heavy stairway door throughout the early morning and late into the night. We liked the shower - tons of water flow and the room was cleaned every day, though I don't think replacing towels every day is is necessary and seems to be a waste of energy. You have gym access at another hotel down the street, there's an ATM and an Asian Fusion restaurant at the hotel. The hotel is actually very nice, considering the small salt water pool, old Victorian feel decor in the rooms, and fairly friendly staff (especially the men on staff). It's also in a fairly central location. Thankfully the French Quarter (especially Royal Street and Jackson Square) was a wonderful escape from our cell, ahem - room. Get the room with no windows if you get lazy and tend to stay in your room, because the room with no windows will get you out and about.

Great location walking distance to just about anywhere we wanted to go. The staff very helpful and pleasant couldn't ask for better.

Another copuple and I stayed at this hotel over Martin Luther King weekend and couldn't have been more pleased with the comfort of the room, location and friendly staff. We enjoyed sitting in the couryard over coffee and chatting it up with the staff and locals. We would stay here again. The staff, especially Sarah, was very helpful and pleasent. Upon arriving at the hotel, our rooms weren't ready but when we were checked in we were upgraded which really made for a great surprise. If we return to NOLA we will be staying here. There was some noise from the street (car alarm and people yelling) but with Decatur street being right behind us, oh and the train, it really can't be helped. All in all a great stay and a highly recommened hotel.

This hotel is in a great location. It's right down the street from Jackson Square, a stone's throw away from the Mississippi, and a few blocks from Bourbon Street - close enough to visit, but far enough away for a quiet night's sleep. There's plenty of good restaurants within walking distance, and the terminal to the (free!) ferry across the river is only a five-minute walk away. The hotel has a complimentary continental breakfast, which we enjoyed. The staff was very nice and helpful. Overall, this hotel has a lot of charm, and I'd definitely recommend it. My only complaints are that our room was unusually cold; there might have been something wrong with the thermostat. Also, we didn't get a wake-up call one morning, although we'd asked for it the night before.

Very nice hotel! I am a recent doctoral graduate and this is one of my first vacations since beginning my career (and therefore one of the first times I paid to stay at a nicer hotel vs looking for the cheapest thing available). Of course the pictures show the hotel in the best possible light but I found them to be a fairly accurate representation of the hotel. The location was perfect- walking distance to most of the things we came there to experience: French Quarter, Jackson Square, the casino, Cafe du Monde, great restaurants, etc. but sort of on the edge of the area so the street wasn't loud, wild, or crowded. If you want to be able to stumble out of the front door straight into a throng of rowdy drunks, you may want to look a few streets over. Front desk and bellboys were all very nice/helpful. Paying nearly $40 per night to park our car seemed high but is actually on par with the rest of the nearby hotels. The only complaint is that the AC unit was fairly noisy (a creaking sound on top of the usual hum), but a white noise app on the phone took care of that. Definitely recommend- I'd stay here again if visiting the French Quarter. P.S.- After arriving we found out if was the Southern Decadence festival (aka Gay Mardi Gras) and this hotel and many of the nearby businesses were definitely LGBT friendly. We were pleasantly surprised by the unexpected festivities :)

320 Decatur St New Orleans LA

Located in French Quarter, Bienville House is within a 10-minute walk of popular sights such as Jackson Square and French Market. This 83-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi. In the historical district, it's also near Mercedes-Benz Superdome and National World War II Museum.


Dining

Free continental breakfast is served each morning from 7 AM to 10 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

The 83 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and laptop-compatible safes. Guests can enjoy free WiFi and TVs. Bathrooms offer hair dryers and designer toiletries, and beds sport down comforters. Phones, ironing boards, and desks are also available.


Property features

Bienville House features an outdoor pool, free WiFi in public areas, and 2 meeting rooms. Valet parking is available for USD 45.3 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this boutique hotel include a business center, express check-in, and express check-out.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Double Room

Full 2 | Sleeps 4

Standard Double Room

Full 2 | Sleeps 4

Guest reviews for Bienville House

Everyone (7) Couples (41) Business (5) Family (12) Friends (17) Other (2)
5
Everyone
Deluxe King Nice place to lounge Lobby

Staff were so nice and helpful. Location was excellent for Mardi Gras. Bed soft and comfortable. Bathroom small but functional. Deluxe King room slightly small but functional. Beautifully decorated. Safe haven. Very quiet. Felt like a flashback to the past. Will definitely be back.

By , from CA on Mar 3, 2017

4

great location,room got stuffy. no fresh air.

Everyone

We loved the location , because it's centrally located to everything. The staff was wonderful and the courtyard with the pool was amazing. The ònly complaint or difference I would have is the room got stuffy because there was no fresh air.The next time I would get something other than a deluxe king so we had a balcony so we could open the doors for fresh air.

By , from Adams NY on Feb 6, 2017

1

buyer beware...

Everyone

This is otherwise a nice, historical hotel that is conveniently located in the French Quarter. We've stayed before, and so expected a similar experience when we made plans to return. However, and booking through Orbitz, we learned only on arrival that the room had no windows at all, was down a long, twisting hallway, and smelled of damp and mildew. Not only was the room intolerable, it would never make fire code for a safe egress during an emergency. How and why this kind of thing gets past a fire marshal might make for some good investigative reporting. Though the hotel staff tried to find us another room, we were forced to find accommodations elsewhere, and they were even more expensive. UNDER NO CIRCUMSTANCES EVER TAKE A WINDOWLESS ROOM AT THIS ESTABLISHMENT.

By on Jan 30, 2017

5

nice hotel in good location

Everyone

I was very happy with the Hotels location. Walking distance to many of the attractions. A historic building with a lot of character. No nightlife. Very comfortable.

By on Dec 3, 2016

5

great hotel, best location.

Everyone

We had a great visit to New Orleans. Loved our hotel and the staff was friendly and helpful.

By , from California on Nov 29, 2016

2

just ok

Everyone

I've been to New Orleans over 20 times. We chose this for location and price. Bed was comfortable, location was nice. That's only positive. We were on 3rd floor. Somebody lives above the room we stayed and both nights was up all night walking around & dragging stuff. It was awful. Between that and the sounds of tugboat and train at 6am I think I would rather stay on Bourbon.

By , from dallas, tx on Nov 6, 2016

4

very centrally located to the french quarter

Everyone

The bed was comfortable but the carpet was dirty. Breakfast was nice and the staff were very friendly

By on Mar 5, 2016

5

super week!

Couples

Great week at the Bienville House. Thanks to a wonderful staff - especially Beverly, Tiara, and Cynthia. Comfortable room and bed. Excellent, safe location at the edge of the Fr Quarter with easy access to nightlife, tourst attractions, and CBD. Walkable to Frenchman Street, which is where the locals go for music. Room was a little small-ish, but not unexpected from an older property clean, well maintained. Friendly, knowledgeable bar tenders in the adjacent Latitude 29. Minor issue with slow luggage delivery at check in. Continental breakfast was good. Would definitely go back!

By on Jan 7, 2015

3

nola 2nd time around

Families

Hotel was Okay- Location to Bourbon Street - great many nearby restaurants & bars Easy Walking distance to Jackson Square & River Walk. Bathroom sink was a little loose when I leaned on it, no wash clothes, Toilet was a little slow-needs a little attention to detail. Beds were very comfortable - outside deck was very nice, needs a little lighting at night. Missing a cozy place to have a night cap, I saw they were adding it on, maybe next time I am in NOLA I will visit. Staff was very accommodating and welcoming. Would stay again but not my first choice Stayed at the Mazarin a few years ago when I was in NOLA for my nieces wedding, much nicer rooms and full breakfast & a bar really liked it there, could not accommodate the days I was in town this time. All in all had a great time

By on Oct 16, 2014

4

real new orleans experience

Couples

Fiendly staff. Room was clean, tastefully decorated. Parking fees were high, but that's the French Quarter.

By on Sep 26, 2014